Takealot
Reviews and Complaints

My name is henry swart

Phone number [protected]

Item/return reference MRRN-E68OD-KKNJ

ITEM SWIFT ARMS AIRSOFT GUN

wish to get a refund but a replacement will do

Email me @ [protected]@gmail.com

Please help this service is unacceptable

I purchased 3 different items in December, once delivered I realised the one item was the wrong thing and the 3rd was a wrong size.
I then returned both items ont the 29th of December, both packaged in the SAME box within the SAME plastic sleeve. I dropped this at Tygervalley pick up point, I even made sure to show the guy that both items where there.
One item was to be refunded and the other credited.

I then received a confirmation email stating BOTH items were received.
I got the credit for the one item but then a few days later got an email saying the second item was "missing"!?
After numerous lonnnngg phone calls and back and forth emails I am STILL waiting for a solution. It is FEBRUARY already!

And each consultant has the same old tune, "we will escalate this for you"
I then called again, hoping for some solution. I was told it would be resolved by the end of jan.
Checked my app on the 1st of feb and "return concluded"with no credit or item...
I called again and asked for a contact number for a manager, this was given [protected]... And noone answers... I called 4 days in a row! Not even a voicemail option.

I would like someone to personally call me to explain and provide a solution, I want my money back and I will never use your app again! You lost my item and now I have to beg and plead for my money back, its disgusting!

I ordered a TV and I wanted to cancel it, as I rather wanted another TV. The order hasn't shipped yet so I contacted Takealot to cancel my order and refund me credit so I can order the other TV.

I was informed that they can't cancel the order. That I will have to wait till Monday before they can assist me. And then I can buy the TV I want. But what guarantee is there that the TV I wanted was the same price. And prices at Takealot fluctuate more than the Rand during a politician speaking. And I do not have any more to pay in.

I already gave Takealot R19999,99. Meanwhile I do not have what I ordered and no one will assist me. I did phone the call centre and the agent was rude and put the phone down in my ear.

I noticed with Takealot deliveries, the driver doesn't ask for any sort of proof that you are the person that should receive the package.

Also a request was made for the drivers to call when they at the gate, so firstly we know they here and secondly living in a complex anyone can take our package, but that wasn't done either.

We paid over R1000.00 for our items and it was said that it was delivered, we haven't recieved anything. We contacted Takealot and they investigated and turns out our package was delivered somewhere else. This happened 3 times already and still we do not have our package.

Please Takealot start a system where some sort of proof is required before handing over any packages. Its quite unprofessional that such a big and well known company doesnt have this system in place, unless drivers aren't doing their jobs properly.

Thank you

I bought Samsung Galaxy S21FE 128GB Dual Sim 5G Olive + Tab A7 Lite Wifi Tablet, in March 2022 but only started using them in October 2022. Then in November it started giving problems; it was overheating and the battery life was very low.

I called in and the driver came and insisted he must take both the phone and Tab though I was very clear that the only device that has a problem is Samsung Galaxy S21FE. The supplier called me to let me know that my phone has been fixed and I should expect it in 48hrs from Takelot, but to my surprise I waited for more than 3 weeks until I decided to call in just to find out when I will get my delivery back.

On the 21st of December I got home after work only to find out the delivery made is Samsung Galaxy S21FE without Tab, I called in immediately, I have been hearing the same thing that my matter has been escalated but I do not get any feedback from Takealot only when I calls in using my own money then your consultant will stick to escalation.

The last communication I got was that my Tab has been delivered 3 streets away from my house on the 04Th of January and it is under investigation.

This is a matter of urgency because I do not owe you at all, all I need is the Tab back or you can come fetch your phone because I have not even used it since it came back from repairs and refund me.

You are not taking full responsibility for your mistake , I need my refund and ask your driver to come fetch the phone because your useless consultants do not know what they are doing.

I have applied for my vouchers last week on the 24th of January and the last four vouchers on the 25th from Takealot but up to this far I haven't received it, I have tried to reach to their customer care unfortunately my query hasn't been resolved. I have order numbers to prove my statement. I usually receive my vouchers via my personal email address mahlatse.[protected]@gmail.com

order numbers

[protected]

[protected]

[protected]

[protected]

[protected]

When it comes to guaranteeing the refunding of an item back into a customer's bank account, it seems that somewhere between TakeALot's finance department and the execution of the refund itself, TakeALot completely fails to uphold its promise to customers. After TakeALot confirmed the receipt of the fridge I had returned, I was given the option to have my refund returned to my bank account from which the payment was originally made. I was asked to provide the same banking details, which I did. The funds would take 3-5 working days to clear. After 6 days and no cleared funds or any indication of pending transactions, TakeALot then told me that they had incorrectly noted that the funds were credited to my TakeALot account. I was then asked to provide my banking details again and to wait another 3-5 working days. 5 days later nothing had cleared. After various follow ups, I was asked to wait 24 hours for their finance department's response. The next day I was told that the EFT had been returned as rejected by my bank account and I had to provide TakeALot with an alternative bank account number. (I am still unsure why TakeALot wasn't able to EFT my account - I receive funds perfectly fine with the same bank account number). Nevertheless, I provided them with my sister's bank account number.

4 days later and TakeAlot have informed me that they have processes the payment to the alternative bank account number I provided. However, the bank account number they provide as confirmation is one that I've never seen before.

After now spending close to R350 in calls to TakeALot, I am at a loss.

I would have gained interest by now had the funds for the fridge been in an interest bearing account all this time, but I have received nothing but lost time, airtime, and - R5045 of a fridge.

As a former customer of TakeAlot, I will no longer be using their services. Amazon it is.

I hereby make this formal complaint against Takealot, I had an order that was promised to be delivered by the 26th of January however that the delivery date was missed as my parcel was mistakenly sent to the wrong collection point. I received communication from takealot notifying me of the mishap and they will send it to the correct collection point within two to three days. I proceeded to go to the collection point in Klerksdorp where my package had been delivered and confirmed with the staff at the Klerksdorp collection point that my package is there however; they are refusing to hand over my packages because of their process and because I have not yet received my QR code for the collection, so my delivery date has completely been missed. Furthermore to this complaint, takealot has also returned one of my items and refunded me without me even Receiving & inspecting the item stating that there was stock unavailable however that same item is now fully available to be purchased on their website at a higher premium in fact it is R100 and more expensive right now than when I purchased it which I feel is a definite breach of the consumer act and they care not treating their customers fairly – it is unethical business practice

Go look on email [protected]@gmail.com how many mails vedios end sms pics I sent about this and still no joy and proper responce. If u phone it is as no one know or care just whant u offthe phone, say they will come back but newa do. Britney. H did come back say yes at wearhouse they must just finish what they must do but a month later pand still no refund or anything, please go follow my mail trial please its shocking the bad service,

I purchased an outdoor patio set from Takealot in March 2022. Order [protected]. After about 8 months I noticed two small areas of rust developing on the table surface. As this was an outdoor set I was unhappy and returned the bistro set to Takealot. I was told that I could return it due to rust and the set was sent back to me. A previously immaculate bistro set except for the rust, was turned to me with paint scratched off ALL OVER the chairs and table. Deep scratches right down to the raw metal underneath. Now Takealot are refusing to take responsibility for the fact that THEY damaged the set and expect me to accept it as is.

I bought a Hisense LCD Smart TV from takealot. It was delivered while I was on vacation, as soon as I get back checked the TV only to find that It does not work and it's cracked on LCD on top corner. Then I contacted customer service and told them my problem and even sent them proof that I was on vacation... They came and collected the tv and did checks and told me that my return was rejected...

They will send the TV back to me, what am I supposed to do with TV that does not work.

Worst of all the tv is now in worst condition..

Please help me with way forward cos am thinking of even involving my lawyers in this matter. I can't loose R14000 just like that.

Good day

I've tried numerous avenues trying to get hold of any sort of management to sort out a problem I am having regarding a item that needs to be returned to me... I've been told by agents that there is no management or team leaders available, how is this even possible do they not have any supervision as agents and for when problems occurs.. I purshased a cellphone from takealot and recieved it in 2days which was great. A week later I was experiencing someone fault with the phone and returned it so a technician could look at it to see if anything was wrong with it, within a few days they concluded and said nothing was wrong so my return was declined which I accepted and awaited for my phone to be returned to me, It's been a month and a half and I have yet to recieved my product back which I've paid for... I've phoned in numerous of times and have spoke to approximately 13 consultants and yet no one can tell me when I would recieve my phone back all I've been told is that they would escalate my query but nothing has come from it, one agent has even switched the phone off in my ear... Its ridiculous that I have to go through so many avenues just to get something back that belongs to me I don't even know who to speak to anymore u feel like I've been robbed... I would sincerely like someone to assist me as soon as possible or I will be taking it further. Laura Delport [protected] email: [protected]@gmail.com

I have been a customer for a very long time I am absolutely shocked with the service and will tell everyone I know not to use takelalot. We bought my son an fornite hoodie for christmas the hoody is to small so we sent it back and asked them to please send a bigger size the refused said 30 days passed. This is shocking it was a xmas gift and we were out of town he just needs a bigger size what must I do with it now, the child was in tears as he now lost a xmas gift. Ref mrrn-qbpzm-njwb. Shocking shocking shocking.

I bought a few eBooks a couple of years ago on Takealot. I tried accessing the Takelot eReader on my phone, but the app is no longer available. Where am I able to access my books please? I can’t provide you with a date or time, as this enquiry doesn’t necessitate it. I tried opening the eReader, but it says it is no longer available in the App store. So please tell me which other app I can use if not the Takealot eReader to access the books I bought. If you require more information, tell me what you need from me, instead of referring me to a general requirement of how to write a complaint, which is unhelpful and a waste of time.

At 08:00 today I have sent the first email advising due to rain and load shedding my intercom and gate are not working! Please inform/advise/instruct driver to hoot as I am in the house and can not see or hear him.

Right further emails followed without any response from you!

Followed by that:

Adriana Bertheil

Jan 6, 2023, 11:02 GMT+2

Any further info you can give us...: This is my second email as I can not find a telephone number for you!

My gate and intercom are broken due to excessive rain and load shedding.

PLEASE INSTRUCT YOUR DRIVER/DELIVERY GUY TO HOOT AT THE GATE AS I AM AT THE BACK AND CAN NOT SEE GATE! I NEED THE DOG FOOD URGENTLY PLEASE!

ALTERNATIVELY HE CAN CALL ME ON [protected] AS MY [protected] IS IN FOR REPAIRS!

PLEASE CONFIRM RECEIPT - IT US EXTREMELY URGENT - THANK YOU!

Followed by that:

Re: takealot.com Request Received: [Delivery] Track your Order ([protected]) - Ticket Ref #[protected]

Followed by that:

Hello,

It is now 13:00 and I have not heard from you or your driver!

What is going on?

Request Received: [Delivery] Track your Order ([protected]) - Ticket Ref #[protected]

Where is my order?

Sent from my iPhone

Followed by that:

Re: takealot.com Re: [Delivery] About Delivery Options & Time Frames

Hello,

No it has not been received!

Would I ask you where it was if it was received?

I have no dog food and I don’t know where your guy is.

Please advise - thank you

Best regards

Adriana

Sent from my iPhone

Followed by that:

Re: takealot.com Re: [Delivery] About Delivery Options & Time Frames

Dear Thimna,

Kindly advise how I can get hold of you telephonically as I can not afford to “miss” this delivery - I have no dog food.

Looking forward to your communications.

I can be reached on [protected] and not on my usual [protected].

Best regards,

Adriana

Sent from my iPhone

Followed by that:

Re: takealot.com Re: [Delivery] About Delivery Options & Time Frames

image. png

[censored]ING BLOODY HELL!

HELL!

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

FROM 08:30 TODAY I AM MESSAGING YOU TELLING YOU I AM HERE HE MUST HOOT AND NOW THIS!

😡😡😡😡😡😡😡😡😡🤬😡🤬😡😡😡😡😡😡😡😡😡

USELESS STUPID EMPLOYEES!

SEND THE [censored]ING FOOD NOW!

I HAVE NO DOG FOOD!

Sent from my iPhone

AFTEE ALL THIS I HAVE NO DOG FOOD WHICH I PAID FOR A WEEK AGO!

I WANT MY FOOD AND I WANT UT NOW AND YOU BETTER EMPLOY EMPLOYEES WHO CAN READ AND TAKE INSTRUCTIONS!

IT IS A TOTAL DISGRACE!

I have returned an item and my feedback said return concluded.
I would please like my item back or my money refunded.
I cant just pay R445 and have no item even the broken one.
I have bought it and it broke in 3 weeks with 5 times that i have [censored] it.
I am very upset with your service.
My Ref:MRRN-N56Y7-PZNB
My Total is R445
Please contact me via email or contact number:
[protected]@gmail.com
[protected]

Purchased a concrete mixer but was delivered a HDMI video capture.

I have requested to return the item which the gladly will do so.

MRRN-XQYAJ-6PKQ

The desired outcome should be to replace the item as I wish to use it to mix concrete, upon going through the approval steps the desired outcome changes to rerun to my account.

I have made several queries around the reason given is that item is not available anymore from the supplier the strange thing is that the day I purchased the item suddenly the app changed and showed a different supplier at 10 times the price, hmmm suspicious.

As well as the item was available when I purchased it and therefore is not my problem that the item was shipped incorrectly, we all pay for mistakes in life this is one takealot need to fund.

I hope this reaches someone that is amicable and willing to reason to outcome and consider the future.

Thanks you if not resolved will need to take this further.

I have returned a product that was defective and have spoken to 5 service desk personal that keep passing the buck and not helping me.
I have called several times and emailed them and all I get is awaiting accessories
I explained I didn't get them as the packaged only had my item and no usb cable
They refuse to contact me or give my refund
MRRN-6VZKJ-JA98 My refund case

On 22 December around 9:30 whilst on route to the airport a Takealot driver in a bakkie skipped a red light and caused a serious collision. My elderly mom’s car was written off and we still have whiplash, chest bruising and anxiety about the accident.

Now she has no car to get around, has worse back and neck pain and has to buy a new car - do you think pensioners can afford this in our current economy? I am her only child and have a family of my own to support.

This December I bought two things from takealot and both I am extremely disappointed with. The adverised product did not arrive as expected. My airfryer has a huge dent on and the vacuum cleaner is extremely small! As all consumers are facing difficulties financially you would expect if you do purchase a product it will be worth while especially from a big company as takealot. Will not be using this again and hoping Amazon will be in Cape Town as I would rather then support them.