Takealot
Reviews and Complaints

I am experiencing too many frustrations regarding the delivery of my parcels. I am residing in Polokwane, Limpopo.

It is now the third time in a row that my parcel was sent back to the warehouse due to the driver being "unable to deliver the parcel". I am a teacher and can not answer my phone when I'm in class.

After the first delivery resulted in such a frustration, I requested during the next purchase that the parcel must be delivered after 4pm. The delivery came and the same thing happened: " unable to deliver the parcel". The driver was screaming at me over the phone that it is my fault because I did not answer my phone and that I can not expect him to deliver my parcel after hours because he only does delivery until 4pm, not after 4pm.
I eventually met him at a shopping center and received my parcel. But, I did not appreciate his disrespectful attitude when I met him halfway to receive my parcel.

My latest purchase I rescheduled the delivery for a day when my domestic worker will be at my home to receive the parcel.

The driver phoned me during class time at 11:00. I couldn't answer and I received a notice at 12:00 that they were " unable to deliver the parcel".

I am once again utterly frustrated. Online purchases are supposed to be easy and convenient. It has caused me more trouble and headaches lately. And the bad attitude I am getting from the Polokwane branch is not appropriated. I am frustrated because the sms's specify that delivery will be before 5pm, and not "before 4pm".

Please advise on how we can resolve this ongoing problem.

Hi

I would like to cancel order number [protected] that i orded today, i realised when i got an email confirmation that it is not what i have orderd, im not sure how that happened.

Please make sure that this order is cancelled and not delivered to me as i am not going to pay for something that i don't want

Please cancel as i have reodered what i want.

Thanks

The Takealot female driver delivering my parcel yesterday, called & ask to meet her at the N12 highway as she had a lot of deliveries & didn't want to deliver to the home address in la-hoff, Klerksdrop

I refused & she was not at happy about this

This is unacceptable - if you cant deliver, don't accept the order
ORDER#[protected]

This is very bad service & with Amazon opening soon, you will lose a lot of business if this is the driver's attitude

I ordered n seven button mouse by my order got mix up probaly and i got n 4 button mouse 18 August [protected]
And my graphics card also did not reach me but i paid ones

On the 20/07/2021 I requested a refund as the system caused an issue making me pay twice.
Eft and also COD. I have been back and forth and I am not happy because its taking almost a whole month
to get this resolved I must say the finance/administration department is useless. I sent all proof required and still no response of my refund ([protected]). Do I have to contact my lawyers to handle this or what.

I ordered a Yi Nightscape Dash Cam worth R939 from them on the 19'th of July and they then cancelled the order saying they cannot get the product anymore. I paid for the product with Mobicred and I am currently paying monthly installments on this, I logged requests with Takealot for a refund but they are not responding to my ticket Ref #[protected].
I spoke with Mobicred and said they cannot do anything about it, Takealot has to refund.

I have never experienced so much emotional distress and and anxiety with anyone my whole life. You [censored]ing said I will get my [censored] today before 5 pm, when that time comes you say the 10th? I'm suing for emotional stress! I have literally taken all the anxiety pills I have! Because of this kak. Y'all are paying my psychiatrist fees I'm done with this. Send all my money back and you will be hearing from my lawyer for everything you all have put me through. I have had 3 mental breakdowns in less than 24 hours. You guys are disrespectful and insensitive. I'm so hurt 😭 why would you lie to me like this? I want my money back and compensation for what you have put me through

I have ordered a (85-Piece Cake Decorating Kit with a Non-Slip Cake Turnable) Order number: [protected] on the 27th July 2021, but to my surprise I have received a 6-piece set today the 06th Aug 2021 . Now it looks like it was false advertisement from your website.

What I want right now is the correct product I have ordered, because I believe there must have been a mistake with my order.

email address: [protected]@gmail.com
tel no: [protected]

I had accidentally returned two items instead of one, I called the delivery line and I was told the item would be returned to me but even now I haven't received any feedback of when would the item be delivered. Inside the box I returned where two items, I realized after the delivery guy had picked up the parcel that even the item I did not wish to return was actually inside the box as well.

Hi my name is Chantal and I was told that today my stuff will be collected for return, the guy that came to pick up the stuff did not even wait 5min for to go down, or for him to come to collect at my apartment. I'm very disappointed because I called him like straight after he left but he refuse to answer his phone. If this matter is not sorted out asap and my order is not collected today cause I can't sit at home and wait for rude people to come and my day gets wasted, I want the driver to be dealt with cause this is not proper customer service,
My contact details are [protected], email [protected]@gmail.com, I need a response asap, thank you or I'm going to go to hello Peter cause I buy alot from yourl.

I had a delivery today, the unit i ordered consists of 3 parts, and the unit delivered only has 2 parts.
TP-LINK DECOE4 (2-Pack) & DECOM3W Combo, we did not get the DECOM3W.
I have logged for a refund and return. MRRN-f6evx-7ed5

I called the support number
+[protected] what a sham, no answer waited online for 10 min and had to get back to work.
First time I have had to call and I an NOT impressed.

Refer your order number [protected] - see photo.
The Taurus window washer is not working - the dirty liquid is leaking out through the ventilation openings. See photo.
The dirt from the window is not collecting in the container.
The dirty liquid is coming out the ventilation openings drips on the carpet leaving a huge mess.
It also leaves a streaky window and not, as expected, an evenly cleaned surface.

I am a customer for over a year. I am very disappointed with the service received by the driver today. Poor communication and attitude received was appaulling. The driver phoned me while I was at work. I told him my husband is at home, if no one comes out after I phoned my husband to please it with my neighbour. He cut the call with no response. When I got my neighbour said he told the driver to leave the delivery, he'll sign for it & will give it to me as he's done many times before. The driver did not reply him & just drove off. This is not professional.

3 days in a row the courier company reported that they did nit find us at home for the delivery, BUT we were at home. They did not attempt to call us. The bell at the gate is in working condition. Do not understand the current situation.
Could this matter be resolved please?
Order # [protected]
Please please please please please please please please

Dear Sir/Madam,

My name is Welly Tazzy i'm an assistance GM at The Gallagher Hotel and i'm livid due to you delivery lady's misbehavior towards me as she was delivering a package for Andrea who's one of our guest, she came looking for Andrea but she had no enough information like room number or is he staff or guest so we referred her to one of the companies on the same premise since she insisted that Andrea was staff so she came back after a while and at least she had called Andrea and got directed back to the hotel that's when she came screaming and shouting vulgar at me in front of other guests as well as my 2 Directors whom ended up escorting her outside i took these numbers from the boxes she delivered S131124155 & MDX60847170 i am sure i'm not the only one she did this too as she's got a bullish conduct which is bad for your company reputation please deal with her accordingly for me i need a formal apology from her in person my email is [protected]@empowerhospitality.com my Bosses email [protected]@empowerhospitality.com & [protected]@empowerhospitality.com.

Hope to hear from you soonest.

Regards
Welly

Morning

My reference MRRN-am7n9-7dw6 I have already return the parcel but received a email that " We have received and evaluated your returned item however, noticed that you failed to include 5 x pieces of the set"
The argument is I never received 6 pieces therefore the return some one is not reading the complaints, this had been going on for a while please keep the money and remove all my information from Takealot I had supported Takealot for Years now and this is the first time that I received info to excuse bad service delivery or their suppliers mistake, I am disappointed in your response but accept there are people working for Takealot who had limited education and finesse to address a problem.

Nick Botha
Deputy Chief Fire Officer
Polokwane
[protected]

I'm not happy with takealot this tym can u pls refund money for my screen protector I didn't receive with my parcel I received yesterday.. I'm very angry order number [protected]

I have been waiting for more than a week to be refunded by Takealot for 2 items I purchased. I've sent many emails and tried to phone them and still nothing. The reference is MRRN-j6mj9-zqm5

Hie
I have not been refunded my money back for the canceled order and on my app it says zero (0) credit still and it's been over a month.
I had paid cod (cash) if I could have my money refunded or account credited that would be much appreciated, because this is now an inconvenience to me also tries calling but no one ever got back to me

If you could get back to me asap that would be much appreciated

Kind regards,
Sandile

I placed an order for my son's Birthday present on the 14th of July and paid immediately. Delivery was scheduled for 15 July.

My Wife is at home ALL DAY but on the App tracking facility all I receive is the following message :

Recipient wasn't available to take delivery, so we will reschedule.

This happened on the 15th of July, 16th July and Today on the 19th of July!

I double checked with the security Guard at the our Complex and NO ONE was there from TAKEALOT.

This is absolutely Horrible service from TAKEALOT!

I mailed TAKEALOT and got 1 response from a Siyamthanda Mathayi stating that they have received my funds... and will sms me when they will deliver.. Nothing about the current delivery issues and no further response on any of my complaints.

Horrible service