Takealot
Reviews and Complaints

I placed an order for my son's Birthday present on the 14th of July and paid immediately. Delivery was scheduled for 15 July.

My Wife is at home ALL DAY but on the App tracking facility all I receive is the following message :

Recipient wasn't available to take delivery, so we will reschedule.

This happened on the 15th of July, 16th July and Today on the 19th of July!

I double checked with the security Guard at the our Complex and NO ONE was there from TAKEALOT.

This is absolutely Horrible service from TAKEALOT!

I mailed TAKEALOT and got 1 response from a Siyamthanda Mathayi stating that they have received my funds... and will sms me when they will deliver.. Nothing about the current delivery issues and no further response on any of my complaints.

Horrible service

Good day.

I order a vacuum on the 3rd of July and it was supposed to be here on the 16th July and now they keep on moving the date how long must i waiting till i will get my vacuum?

And if i ask why they keep on saying they are waiting for more items from the suppliers.

Let me know how long must i still wait.

Thanks you

That man Oyama lied to me today saying I can't receive my parcel because they recieved the communication that no shipment is allowed to Soweto due to looting that's happening around the area. He literally said there is nothing he can do to assist me any further claiming he doesn't have the authority to get my parcel to be delivered to me. I then asked to talk to someone senior to him and he just said there's nothing different they will tell me different to what he was saying. I had to hold for almost an hour waiting to speak to the team leader. I then spoke to Sindy who said my parcel is on its way I must wait for it which was completely different to what Oyama said. I then told Sindy the reason I'm calling is that the center is not operational., the driver might return back with my parcel so I need the driver's phone number to liase with him. He said he will forward my numbers to the driver to contact me when they are in the center. Guess what nobody called me but now I received the message that the recipient was not available to collect. This happened after I explained to Sindy that I need my parcel because they are currently rebuilding my kitchen and I need it for tomorrow. Now I'm stuck. I'm very upset with the service I received from Oyama who blatantly lied to me and Sindy who didn't keep to his word that I will be called when the driver arrives. I waited and waited nothing.

My name is Phumlani Ntombela
[protected]

I logged a faulty item, MRRN-q5bk7-kgj9, on the 3rd June 2021. It was received by the warehouse on the 7th June. Suddenly on the 9th June there were accessories missing? On the 11th June the "return was declined"? and on the 12th June it was "concluded".

I am not a "learnered person", but this is blatant theft by Take-a-lot.

Tershia T, Akhona Lilane, Revaunn Collins, Keegan Arendse, why do you not respond to my emails after the promises you made to me, and asking me to respond to your promises?

Good day

Hope you well

There's a product that Takealot has named after my government name, to be specific the ring light named Larry's Life.

Please elaborate more on this, I have purchased 2 ring lights from Takealot and all of a sudden you guys are selling a product named after me.

Treat this with urgency

Thank you

Order #[protected]
Made an order on 5 July and said order will be here latest Friday 9 July and just got a message saying it would be here monday 12 July before 5 .. Very disappointed that you give the wrong delivery time when we order something from you ... i needed that package before the weekend and was under the impression it would be here latest friday...

I bought the shoes in June. It arrived with a broken shoelace hook. I logged a return BUT said I wont give it to a courier before Takealot can confirm they will be able to refund me or supply a new pair of shoes. I did NOT want a credit. They did not get back to me so I kept the shoes and wrote numerous emails to ask them to get back to me. Finally I locked another return for the shoes to see if I can get someone to answer me this time around. They said I MUST send the shoes to the warehouse and once it is cleared they will refund me. NOW the people from Takealot sent me an email stating they cannot refund me since the time since buying them and them receiving it is too long and falls outside the allocated time!bit it is their fault!
I have proof and took photos that the shoes arrive with a defect. They costed R4000 and I had to save a long time for them. I do not even have a fixed income! I have been phoning the courier comoany who picked up my package to return to Takealot today, since they are the only people willing to speak to me and emailing today again to Takealot themselves to try and at least get an answer WHEN and HOW they will at least return the faulty shoes to me. NO ONE ANSWERS. So they now sit with my R4000 AS WELL AS my Shoes! Please help

Good day

on the 9th of June I tried to make a purchase I had a R100 voucher from Dstv but the voucher did not work I called Dstv to complain & they investigated then they told me I have already used the voucher, please assist me the voucher was never redeemed it gave me an error message, can I have some one someone reverting back to me asap [protected]

HLENGIWE MKHIZE
Jul 2, 2021, 17:53 GMT+2

I cancelled a trip today because I was waiting for my delivery but it has not arrived as yet and nobody has contacted me regarding the delay.

Your request ([Delivery] When will my order be delivered? [protected])) has been updated.

Wesley Petersen (takealot.com)
Jul 2, 2021, 18:44 GMT+2

Hello Hlengiwe

Thank you for contacting Takealot.com

I have reviewed your order and have found that it had been damaged. Due to this, we were unable to deliver your order.

I will be reaching out to our replacements team to advise if we will be able to create a replacement order for you, if the stock is available.

Once we receive feedback, we will revert back to you.

Regards
Wesley Petersen

Hi wesley
I'm so disappointed having to wait for my order from the 18th of June 2021 and having to cancel everything today just to wait for my order to arrive only to be told when I have made enquiries way after the expected delivery time that my order will not be arriving today and still not being told when to expect it! I need to know when will it be replaced, be specific about the date because this is unacceptable!

Your request ([Delivery] When will my order be delivered? [protected])) has been updated.

Crystal Saban (takealot.com)
Jul 3, 2021, 1:29 GMT+2

Good morning HLENGIWE

I trust this email finds you well.

Kindly note that this email is to apologize for the inconvenience caused regarding your order as I hope this does not hinder your relationship with us as we value you as a customer.
Regrettably, we no longer have stock of the item to proceed with a replacement. The credit has been allocated to your Takealot profile.

We sincerely apologize for this experience this is not the type of customer service we want for our customers and we appreciate your continued support.

Should you require any further assistance, please feel free to contact us.
" To enhance our Quality you will be receiving a Survey shortly. Please take a moment to rate my service. "

Kind regards

Crystal Saban

I need to know when you are replacing my tv because there is stock at sell-SA and it is not my problem that the price is different from the purchase price I had paid all I want is the tv that I paid for on the 18th of June 2021 and was told I would receive delivery on t ye 2nd of July 2021. When exactly did takealot become aware that it had been lost in transit because upon my first enquiry I was told it had been damaged? Which is it exactly? I don't accept this explanation and I don't accept the refund!

Takealot Logo Return Credited
Reference: MRRN-a6nnb-xeg6 Created at: 2021-07-03
Journey Image
Hi HLENGIWE

Your Takealot account has been credited for the following product:

1 x JVC 55 inch Edgeless Quantum Dot LED 4k smart tv

We will automatically apply this credit towards your next purchase. If youd like to view your available credit balance or request a refund, go to My Account > Credit & Refunds.

Regards,
The Takealot Team
Your Return Request
Product JVC 55 inch Edgeless Quantum Dot LED 4k smart tv
Order Delivered 2021-06-30
Return Requested 2021-07-03
Reason For Return Lost in Transit
Quantity 1
Preferred Action Replace this item
Comments System generated return for LiT.
Return Method Drop Off
My AccountOrder HistoryHelpDownload Mobile App
Connect with us Facebook Twitter
Safe Secure Online Shopping

I do not accept the refund as you will note that the item I paid for was on sale and i wont get it with the amount you are refunding so I want my tv and not the refund and if there should be consequences to whoever is responsible for the loss of my parcel I suggest measures be taken or else you will be hearing from me a lot from now on and I will be very glad to even tell people about the kind of service I received from takealot in all media platforms!

##- Please type your reply above this line -##

Thank you for contacting takealot.com.

We have received your service request. One of our shopping assistants is reviewing your request and will generally respond within 12-24 working hours, depending on volumes.

Please note our operating hours below:

Mon-Friday 07:00 to 22:00
Sat-Sunday 09:00 to 18:00

Kind regards,
takealot.com Team

Good evening
Please note that this has nothing to do with me as a customer, I don't see how this should be my problem. I don't care how you acquire the tv, all I know is I need my tv delivered as soon as possible. I paid for the item which was being advertised by takealot and never received it. Takealot needs to purchase it from the 3rd party and claim the difference of the price from the people responsible for the damage or loss. Why should I be prejudiced for someone else's fault? I won't be looking out for any specials as you are suggesting because I did that and found the item I was looking for, so please honour the sale agreement we entered into on the 18th of June 2021.

This has been the most exhausting and costly exercise I had to do with takealot. I still don't understand why is it my problem that Our agreement has not been honoured. I know there is an insurance in place which covers such incidents but what I don't understand is why am I being prejudiced about this whole ordeal. Where is the fault on my part?

I bought MikroTik cAP ac Dual Band AC PoE Ceiling Mount AP | RbcAPGi-5acD2nD from Takealot and was unable to setup the device. I the logged a request to exchange or get a refund for this item and have taken the device to Rivonia branch. The return was cancelled and concluded without any details. I then went to Rivonia branch and was told it was cancelled by mistake they will get it sorted. I then called their customer care and they apologised and logged a new incident for this return.

On the 29th of June again they cancelled my exchange request and the unit is no where to be found.

May I please get assistance to get my refund. I cannot lose both ways.

Good monring,

Today, 29 June 2021, I added 2 bottles of Oxyburst to my cart, as well as a dummy clip, and it stated that the delivery would be this Friday, 2 July 2021. I proceeded with the payment because this Oxyburst bottles is for an emergency, so I paid the order.

After the payment was done, the delivery date changed to 12 July 2021... And I can not wait that long.

I want to cancel my order and want my money immediately refunded, so that I can support another Business who can have the order ready and delivered by Friday.

You are misleading your customers, in this time of need and confusion?
Deeply disappointed in TakeAlot.

Chane van NIekerk.

I have ordered a Medalist Aerobic Step on the 14 June 2021. I ordered the Medalist light blue and grey step, but once I have recieved my package the box that the step came in was damage, it was open and I did not receive the step I ordered. I am disappointed in the step, I was really looking forward in getting my aerobic step.

This step is not the one I have ordered from takealot!

Good day, maybe this platform can resolve my issue on not receiving the correct order in the first place. See e-mails below:

Magda Strydom

Thu, Jun 24, 6:57 PM (3 days ago)

to takealot.com

Good day

The promise was that the mess up that Takealot created would be resolved as soon as I have returned the incorrect order sent by Takealot...

Sadly, what I was told on the phone and what happened was actually 2 different stories...

Many phone calls, various emails and every time a different consultant...

Giving me the credit on my account did not resolve your failure to deliver a service...

Now I'll have to order again for R450 to ensure that I do not pay for delivery... Yet by no mistake of mine, my order was messed up by Takealot to start with...

Where is the customer service?

Please can this complaint be escalated to the Director of Takealot and something more likely called customer care be applied by the company.

Thank you

On Thu, 24 Jun 2021, 4:44 am takealot.com wrote:

Credit Reminder
Hi Magda,
We noticed that you still have credit on your takealot.com account which can be used on your next shop.
Your credit balance: R259.00
This credit will be automatically deducted from your payment amount at Checkout.
From appliances to tech, homeware to beauty, get ready to shop anything you can imagine on takealot.com.
Regards,
The Takealot Team

I ordered an Iphone which is expensive on Takealot then in my delivery box I find a clock. This is unacceptable and is obvious that my phone was stolen at the warehouse and replaced with a clock!
I logged a return and the driver picked it up on 21 Monday in which I got an sms that the product will be at the warehouse in 2-3 days.
I have not received any further update but when I call customer care they say that the warehouse got the clock but then on the Facebook message they said it is still on its way to the warehouse. the story is not consistent and something fishy is going on. In addition, the agents in the customer care says that they will get back to me and they never do.
This has just been causing me anxiety as R11 000 is alot and Takealot is trying to scam me.

Order arrived a day earlier we have no problem with that. Person was impatient shout all the time on phone when we will be there. We asked him just to wait 2 min. Drove of as we approach gate. Takealot | Order placed | [protected] My e mail [protected]@gmail.com, it is a waist to came back tommorow for product if he is rude and cant be patient. I feel he dont do ne a favor to have manners.

I purchased pods from Takealot. Upon delivery I noticed they were not the ones I ordered as per the display picture on the website. I then returned these asking them to then credit my account so that I could purchase again. I ordered another pair of pods, thinking surely they can't get it wrong a second time...this time was worse than the first time! The item they delivered looked nothing like the picture. They looked like hearing aids and they just decided to deliver blue (when I asked for white). It was like ordering a sports car and I got a bakkie instead. I have asked to speak to a Manager or for somebody to send me a Manager's email address...still nothing. Then I got told they refunded me on the 18th June...we are now the 23rd June and still no money. I have written so many emails highlighting my dissatisfaction with their so called "Customer Service". I just get an acknowledgement email apologizing for the inconvenience. Absolutely disgraceful!

Its been a week since I phoned to query why my collection for
I. D 469381 was not given to the couriers. The service agent said she will get
Back to me the same day 15.06.2021 and gave me a reference number
Of 23309076.
Takealot are quick to charge storage fees, but very slow to respond to queries.

Good day

I received your email about we have one year until ebooks will just disappear.

I would like to ask the following.

Previously when you took over from Kalahari i lost 21 books. That could not be recovered. I still did not have the finances yet to recover all the books i lost there. Now again i must just loose the 10 i already have on my profile.
How can this be send to me on PDF as i already paid for the books. Some of them i bought now twice. I cannot pay again just to have my information confiscated from me. Can you please assist me in keeping my information.

I await your reply on how we can do this to the benefit of all.

I logged a request for a refund (Reference: MRRN-8RYK4-85ZR) and the goods were collected on 02 June 2021 and I've not received any feedback since. I've been constantly following up via telephone, email and twitter and I receive the same response each time "We are following up with the warehouse, who does not have a telephone". Please see below email.

Reagan Williams (takealot.com)
Jun 4, 2021, 8:31 GMT+2
Good day

Thank you for contacting Takealot.com

Kindly note, your returned parcel is en-route to the warehouse as we speak. Once received there it will undergo an evaluation.

We will be keeping in touch with you to ensure you are updated on the progress of your return

Should you require further assistance, you are more than welcome to contact us again. We are always here to assist you ☺

Stay safe

Kind Regards
Reagan Williams

Please assist soonest!

Good Day,

I purchased at smart watch and received it. It was faulty and didn't work. I took it to a drop off & pick up point in paarl on the 3rd June 2020 to send it back to takealot. The gentleman at the Paarl pick up and drop off processed the return and asked if I would like a replacement or Refund. I chose a replacement to be delivered back to that drop off pick up point in Paarl. I immediately received a text with the following reference: #MRRN-VM847-KZZM for takealot order #[protected]. I have since heard nothing!
I have been trying to get through to the takelot help numbers [protected] for 2 weeks! No one has picked up even after trying option 1, 2, 3 and 4 on the automated message. Please can someone give me a response on where my replacement is.

Kind regards
Kate Kelly-Maartens
[protected]