Takealot
Reviews and Complaints

To Whom it May concern

I recieved the following E-mail on on the 23 March 2023.

On inspection of my takealot account however it does not reflect any credit.

Please can you follow up and get back to me ASAP when the issue has been resolved or explain to me what steps I should take moving forward.

As you can see in the message forwarded below the reference number is MRRN-MV9PB-8OY7 and was for a Tomato Watch - Wood Dial - Gunmetal Case 45mm - Navy Strap

Kind Regards

Sheldon Conway

Journey Image

Hi Sheldon

Your Takealot account has been credited for the following returned product:

1 x Tomato Watch - Wood Dial - Gunmetal Case 45mm - Navy Strap

We will automatically apply this credit towards your next purchase. If youd like to view your available credit balance or request a refund, go to My Account > Credit & Refunds.

Regards,

The Takealot Team

Placed an order last week Tuesday the 25 July 2023 and haven't received my delivery and today its 02 August 2023 every time I'm asked to change dates today I'll be doing it for the second time and I'm really getting impatient cause I don't understand why there's a delay while on my order there's even numbers to call when coming to make a delivery now its over 7 days for a product that was supposed to be delivered 2-5 working days later this is totally unacceptable.

We added the ipad pencil which amount to 2312.00 in our takealot cart on 29 July 23. Since we had network challenges, I only managed to go to the takealot cart on the morning of 31 July 23.

This is when I realized that the price suddenly increased from 2312.00 to 3600,00, without it being on sale.

Since I thought it was a system error, I send an email to Delmare at Takealot. Received ref #[protected]. She then confirmed on 01-08-23that their suppliers have to right to change prices at any time.

My question is, I received a Takealot reminder of my items which were still in the cart, and the new minute , it was removed.

Is this fair?

that I purchased a Hisense washing machine 3 months back, the machine worked for 2 months ,the technicians came and concluded that my washing machine will be replaced ,they took my machine and issued a credit note (attached) that take a lot has to assist load that voucher so that I can buy another washing machine however take a lot is giving me very bad service ,for the past 2 weeks I’m sending the credit note to different agents and the feedback I get everytime I call is that the credit warranty team has not actioned the ticket request logged.

We purchased a "robot" vacuum via Takealot in South Africa as a Christmas present in 2022 and within a few months a part broke. The response of

xiaomo is not what was expected - no spare parts and not willing to repair or replace. The vacuum was purchased to assist with housework since my mother is caring for my sister who has stage 4 (terminal) cancer. Cannot believe Xioami would sell something and not have spare parts available and clearly a warranty means nothing!. Very disappointed and will ensure everyone knows to not purchase Xiaomi products. Warranties clearly mean nothing!.

My return MRRN-7MP8J-ZQEM, was lodged on 15 July. This is now the 21st of July with no update on the tracking (but the 15th), no progress. and no communication/feedback on 2 emails, horrible I was always promoting TakeAlot for their no-nonsense returns/replacement, but this experience is the first with , absolute disgrace what service levels have degraded to.

I will not buy appliances from TakeAlot anymore. Buy local, pay a bit more, but alt least no hassles in replacement, and communication will be easier.

How do I post this review/comment on Google Review?

I paid and placed an order 14th July 2023, immediately i was notified order will be delivered 17th July 2023 on 17th July 2023 takealot smsed they will deliver on 18th July by 19h00 my daughters birthday gifts were the majority of the order she celebrated her birthday today with no message from takealot and all her gifts were not delivered, order tracking still shows 17th July 2023

i am taking this to every social media platform thereafter i want a refund and i will never use takealot or refer anyone to them they spoilt my daughters birthday

We bought a four plate gas stove with 9kg gas cylinder.

The plate as instructed on the Manuel is suppose to be a self igniter. We filled the gas tank connected all accessories. Just to find out it does not ignite by itself .we contacted takealot almost 3weeks ago they collected the stove after a week they said they needed all the accessories plus the gas tank.we complied, it was collected and they sent email saying they cannot accept a full gas tank.

We called numerous times where we just told they waiting on warehouse manager to approve etc etc.almost 3weeks later they sitting with our money and we still did not receive the correct product..

I use my airtime to call and all they say they will escalate it.

I'm now sick and tired of it not being resolved.

Get your house in order takealot.

You people are wasting time and not getting things sorted or do you sell defect products as a norm.

Regards

Silakhile.L:

re order nr: #[protected].

Food warmer- lunchbox did NOT came with 12V cable or port, and NO steel bucket.

S172860046, and S172246733 are barcode nr's.

TDT MDX105235971

received on 10/07/2023.

Please use mr. E. Venter's following email address, since he does not receive your messages on his old eject email.

NB, NB! [protected]@gmail.com.

I've ordered two Items since on 25 of June 2023 and I was charged for delivery. The delivery was scheduled for 4th of July 2023 however my status says delivery rescheduled why? It was lost how? I need those items urgently please assist and take this matter seriously. I know you have alot of clients to attend to but please guys I need those item before the 10th of July.

On the 9th of June I ordered 4 Items and one was canceled, they returned my money for the canceled order . But they delivered 2 Items instead of three items and they never returned my money for the item.

The item that was never delivered is two pillows.

On the first of July I place an order of two boots, when I track my parcel it says one Item has been shipped .

Now I'm starting to worried that same thing might happen again.

Please if you fail to return my money , just deliver mi orders . Please.

I purchased a 12v jump-starting kit and some of the components were missing and I logged a return. I then needed to change the collection address as my Husband was away on a business trip , followed all the instructions but they still went to the same place I wanted to change. its been more than days trying to call but there is no answer and I cant even log the return again.

I placed my order and paid on Monday

My delivery was scheduled for today the 29 June 2023, I sent an email to takealot and received a response promising my delivery will be today from a guy named Carl

I called [protected] only to be cut off my their poorly mannered customer service representatives 3 times

I called again a 4th time and same thing, very unprofessional customer service agents, they just hang up on you

I took a day off to ensure I am here to receive my delivery

Now they tell me there is a delay

I am the customer, customers keep the business running not staff, customers pay the staff salary, pathetic Service will ensure I do not use takealot as a provider anymore

I also requested the sound file of my conversations, by law I'm entitled to these copies

I have the email promising delivery today

And the tracker showing delivery today

Now I have evidence in my favor to escalate this to the NCC and NCT

We as consumers are protected by law by the CPA

POOR AFTER SALES SERVICE ORDER [protected]

I ordered an item that only after 6 days , I am informed that it is no longer available. yet, takealot still advertise it at a discounted price. I requested a refund and was told I have to wait 3 - 5 business days for my money. If i want to buy from them, I need to pay immediately, this should work both ways. takealot should refund immediately especially if they cannot supply the item ordered and paid for. I waited almost a week, I have paid and bank charges applied, only to find out that I must re-do the surge for the item. very dissapointed and although I bought a lot from them lately, I will not use their services again

I place the order of 3-piece minimal toilet lid cover mat set Anti-slip soft bathroom mat set black diamond but after paying its change to ice chest Addis 45lt blue and I don't need that ice blacked I want bathroom mat set please I will appreciate if you can change to the right item before sending the wrong

the date of placing the order is on the 26 June 2023 this morning.

my contact no [protected] /[protected]

On the 13/6/2023 I made a order at takealot among the things I bought was 4pcs 100 led solar wall light set advertised for 237 I completed my order without paying much attention because I thought I could trust them by now. When I received my confirmation email from them I noticed I was charged 278 for those solar lights I then went back to their site to make sure of the price and the item was still being advertised for 237 as you will see with the photo I will provide I contacted them right away and just now after more than a week they told me they can do nothing its a third party business and they can charged what they like for their products. My point is here is it was advertised for 237 when I put it in my cart but was billed 278 when I completed my order witch was in minutes so how can a price change just in seconds or without warning you about it before you pay anyway its a lie in the first place because that item was still been advertised for 237 for the rest of the day after I bought it (it did change the following day to a cheaper price I bought it for) I only have tow photo's for proof one I took of my confirmation order I received and one I took of the product on their site right after I received my email showing that it was still been advertised for 237 not 278 hope it will be enough

On the morning if 21/6/23 i had a Takealot item delivered/dumped in the parking lot. The delivery woman was extremely rude & loudly shouted outside my flat in view of neighbors because my husband had apparently used the wrong address. Instead of contacting him, i was shouted out with " I don't deliver to wrong addresses" Your man gave the wrong address" She screamed, ranted & raved & left the item on the ground, shouting for me to collect it which I eventually did.

Order MDX103990881

Number plate & vehicle image attached

TAKEALOT Order #[protected]

DELIVERED 13 JULY 2022.

This article has issues with the cooling fan permanently on and it looses its power very quickly.

On Takealot website it cannot be returned but on the product warranty card it clearly says one year warranty (delivery was on the 13/07/2022).

We want Takealot to replace the article or refund us of R 2569.

Regards

Daniel VAN AERDE

[protected]

[protected]@yahoo.com

I purchased 3 of these units from Takealot in Nov 2020 and 2 in March 2021. Since purchasing these I have battled to find the correct replacement parts for their consumables and the latest problem has been sourcing a replacement battery for one of these units. I have now battled for 4 months to get a response and all to no avail. Takealot has freffered me to an agent who is unable to help and I am now faced with throwing these units away as I can find no reliable supplier of replacement parts for these. I would like takealot to take responsibility for sourcing reliable back up services for the units sold by them and I would like them to attend to my request for sourcing consumables for these units including batteries. This practice is both unsustainable and a waste of resources when these units function perfectly but are unable to be used due unavailability of spare parts. In compensation for all my troubles

I ordered over R1000 of goods, mainly bedding on the 25th of may 2023, it was supposed to arrive on the 5th of June 2023 but stock didn't arrive so thats understandable. My mother (at who's work it was supposed to be delivered to) went on leave on the 6th of june 2023 and she's not back at the offices yet ao she can not reserve the parsel. I can not change the delivery address on my side and i also can not get hold of the takealot helpline [protected], i tried phoning them multiple times but it's useless because there is no response btw so you'll need to work on that.

Order#[protected]

Contact- [protected]

- [protected]