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Temu leaving my package unsafe
According to Temu’s policy they should be refunding me for my orders that were wrongly delivered to a neighbour. ‘Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program’. I have now taken matters further as the outcome I received today wa...
Read full review of TemuPoor customer service and no sense at all of any responsibility
I ordered a number of items from Temu as one package. Few days later I did another and few days after that I did another. I was monitoring the tracking and it hadn’t shifted for days and so I thought something may be up. When you try asking anyone through the app - it feels like you’re only talking to a bot. The conversation is robotic and they talk in...
Read full review of TemuAutomatic Time Corridor Glenaw watch
Hello
Order ID: PO-210-[protected]
I recently purchased an Automatic Glenaw watch from you but the automatic self winding mechanism does not work.
This means that unless I hand wind the watch everyday it will stop working sometime during the night.
Therefore it is a totally useless product.
I am very disappointed as I liked the appearance of the watch.
Martin Humphreys
Desired outcome: Refund or one that works
Western and fadora hats
I recently placed an order for 115 hads that I need for an upcoming event.
104 of those hats need to be returned for credit as they were crushed during pack out.
I've tried to tell you that "you can't put 10 pounds of [censored] in a 5 pound bag." But with every order I place, that's exactly what you do.
What the HELL are you people thinking?
I expect a full refund fir all 104 hats that I am obligated to return for you.
Desired outcome: Put someone on the pack out line in charge of quality control.
Not delivered the item and not refunding my money
I have ordered 4 packages in them in August 2023.they mentioned 3 of them got delivered in the app but I didn't receive anything .even with my last order also they didn't deliver my package the logistics service have lot of confusion on my address eventhough I mentioned it properly I contacted the ontrac logistics and said my address clearly twice .now...
Read full review of Temu and 1 commentelectric rollator
I placed an order for a electric rollator paid my money and it has been a couple of months and nothing as of this day, i thought tumu was a good company that i could trust and not be scamming people,the rollator should have been here by now,please find my order or send my money back, this is not right.My name is rose rolla bennett phone no. Is [protected] my address is 1459 danciger dr,fort worth tx 76112 i paid a total of 38.00 thank you
Return amd Get the Refund
Hi, I would like to file a complain regarding to my Return and Refund. I was return some item 8-9 item as far as I know most of them I got refund and each of the item , I got receive email from their warehouse said they got my item. I have two neck fan small , and I got receive again stated tjat they process or double check if tjere was defect of not they will issue a refund to me. Now after two days I receive Email to them said they will not issue because they did not receive the item which is O have proof here stated they already have them.I know its not that big amount but if I will not take some action like these they will use to it and do from other customer like me . thanks
E1689960865692587 delivered to wrong address and courier won't help
E1689960865692587 was delivered on 28th of July to a neighbouring address. We contacted the courier and they advised that because it's after 7 days beyond the delivery date they can't do anything to help. The house that it was delivered to was firstly the incorrect address secondly they provided photographic evidence that proves they delivered to the wrong...
Read full review of TemuThe whole company
I made an order for $136 for multiple items that I never received at that time I was having multiple surgeries due to cancer and I’ve just kept ordering. I forgot about that original order in March and made and received two more orders in the following month forgetting about that order in March. Until one of the items in July never arrived, so I went to my...
Read full review of TemuThe promotions and customer service associates
I went through he whole promotion, and did everything that was required and got to 85% of the last dollar I needed to get said $50 PayPal promotion and $100 coupon it wouldn't give me the last credit even after I managed getting more app users and they spent money for merchandise... I spend $200 a month some months but I'm a Prime member and they are so much easier to deal with, faster package handling, better customer service, bc when I contact temu customer service I get the run around over and over..
I have since cancelled my account and will be ask everyone that received messages that said I DID RECEIVE MONEY to file complaints,. Cancel orders, then their accounts, everything I did can be completely undone.
Desired outcome: Either $50 PayPal like the promotion promised, or NEVER RECEIVE ANOTHER INVITATION TO TEMU AT [protected]@gmail.com... I was my messenger, phone and email blocked from promotional invites, and offers
https://www.temu.com/light-up-princess-costume-dress-for-girls-halloween-birthday-party-outfit-cosplay-dress-up-for-kids-g-601099520704901.html
I certify under penalty of perjury that I am the owner of the intellectual property rights and that the information contained in this notice is accurate.
I have a good faith belief that the page or material listed below is not authorized by law for use by the individual(s) associated with the identified page listed below or their agents and therefore infringes the copyright owner's rights.
I HEREBY DEMAND THAT YOU ACT EXPEDITIOUSLY TO REMOVE OR DISABLE ACCESS TO THE PAGE OR MATERIAL CLAIMED TO BE INFRINGING.
This notice is sent pursuant to the Digital Millennium Copyright Act (DMCA), the European Union's Directive on the Harmonisation of Certain Aspects of Copyright and Related Rights in the Information Society (2001/29/EC), and/or other laws and regulations relevant in European Union member states or other jurisdictions.
*** INFRINGING PAGE OR MATERIAL ***
Infringing page/material that I demand be disabled or removed in consideration of the above:
https://www.temu.com/light-up-princess-costume-dress-for-girls-halloween-birthday-party-outfit-cosplay-dress-up-for-kids-g-601099520704901.html
Delivery overdue
Good afternoon, here is the information which may help resolve this.
I ordered items which came to £62, items for my upcoming trip.
I ordered them on 04/08/23. Temu had informed me that the latest day my items would get to me would the 15/08/23.
I have now tried to contact them to no avail and when I logged on they said Evri have my package.
I'm at a loss, I would really appreciate some guidance and proactive thinking.
Kindest regards.
Desired outcome: For my items to be delivered within the next few days or I will need to cancel and order somewhere else, due to my upcoming vacation.
Delivery
I ordered £56 pounds of item from TEMU and temu delivery partner delivered it to outside the gate and somebody looted it. Now TEMU and delivery partner is not giving any fare deal. I lost my parcel and money.
I ordered some essential things for me from Temu on 1st of August. They split the order into 2 packages. The address I given is my workplace. On 9th of August 2023 I received an update from Temu that package 1 delivered at 08.57 pm. On 10th when I went to my office. I couldn't find anything I informed Temu and they refunded my money ( I was waiting for the item in that parcel that much). Because of this I was care for my parcel. I was checking my mails and updates from EVRI continuously. Soon I received the delivery message I went down to check the parcel. And my neighbour company staff told me that someone dropped a parcel in the road side (outside the gate) and soon after a trespasser took that. The send me a picture of delivery which I have attached. The place shown is not my workplace. Now EVRI is not responding and Temu saying they cant provide refund or reshipment.
Desired outcome: Either I need a refund or reshipment
Customer service and packaging
I have been chatting online with customer service for over an hour. My questions were ignored and I was lied to. I ended up too upset and troubled and cancelled the whole order. Now I will be charged interest on the money while waiting for it to be returned.
The promotions, freebies and discounts are a ploy and a lie. I already shared that unformation where I study so people don't get caught as well.The length of time, ignorance and incorrect information was nothing short of disgusting and traumatic. It took me over an hour to find this form. Temu customer service refused to assist me with this.
To me a $20 credit was offensive. There a a lot of photos of the chat that started at 9:16
Desired outcome: Be able to select 'customer service' as a reason for cancelling an order. A complaint button in the app.
Order ID:PO-191-[protected]
hi i have bought this packet from temu but it missed siome items and the service denied this and didnot help me this is the first time i buy bumy thid website and i thoght they are liers
Order ID:PO-191-[protected] i just need an agent who will issued my situationen very well and listen to my problem and answer me please i have called city mail/ the shipment company/ they told me it is the wearhouse that should guranteeyour missed items not we abd they didnot help me as well
how was that i will pay for items i eeally didnot get please urgent help
Desired outcome: i need refund of my missed items or reship them
Damaged items
Here we go again. Absolutely NO quality control on the pack out line.
I placed yet another order of hats. 9 hats ordered, and 4 were crushed during pack out. I have to over-order knowing full-well that most of the hats will arrive damaged.
Better, or any quality control of any kind, MAY eliminate items being destroyed during pack out.
This is a regular occurrence and around not happen in the first place.
Desired outcome: BETTER QUALITY CONTROL ON THE PACK OUT LINE.
Missing items & charges for returns
1. Missing items to the value of £203.73. Evidence provided of open package. A support ticket was opened to investigate this and then closed with no resolution or reason. A new support ticket had to be opened and now I am being told to go to the courier for a refund. This is different to their website which gives a Temu promise that if goods are missing you will get a refund. Temu acknowledged the package was damaged.
2. My 2 orders were very large and delivered in 11 packages, I returned quite a large amount of items, due to the incorrect sizing or quality of the item. Again the website states first return from the order is free, but the website forced me to split the return into several packages and charged me £7.50 to return, even though I returned all items at the same time. A support ticket was opened and Bella Fang said once all returns were received she would refund the £7.50 by refunding a kept item to this value to my original payment method. This ticket was closed with no resolution or reason, new ticket being handled by Amber and she is only giving Temu credit, which I have repeatedly told her I don’t want, I have sent screen shots of Bella’s promise to no avail.
3. A pair of leggings which I kept had a pattern down the side, after one wear and one was following the walking label, this pattern has part worn off, meaning the item is faulty and can no longer be worn. Again I am being told I will be charged £2.50 to return this faulty item. I believe this is a breach of uk consumer rights, which state the seller should pay for the postage to return faulty items. I have offered to return and pay, on the basis that once the item is received, a refund to my original payment method is made of the £2.50 charge. Amber is not even responding to this ask.
4. Complete lack of customer service, told one thing by one person then something wise by someone else. Support tickets closed without resolution.
Desired outcome: Refund to original payment method of £213.73 which is the total of the missing items and the £10 return postage costs. £50 gesture of goodwill to my original payment method for stress
Damaged Order
Well, the elephants are back on the pack out line. My last order was for 20 fadora hats. Out of the 20 hats ordered, 16 were crushed beyond usability. So I only have 4 hats on which to work with. This happens with every order of hats. 75 - 90% of any order is crushed while being packed out.
THIS NEEDS TO STOP!
There is absolutely NO quality control on the pack out line at TEMU.
SHAME ON YOU!
Desired outcome: Better quality control
Jumbo 4-to-Score
Placed order #1017 on May 10th @ 7:52am. Asked for shipment status on 5/17/23 as I paid for standard shipping of $5.99 which is shipping within 5-7 days. On May 16th I was told " Dear friend, We are very sorry that we have not sent our your item yet due to the large number of purchases. We are speeding up the packaging process and will send it to you as soon as it is finished." On 5/23/23 I asked again for status as we were leaving for a camping trip and was hoping to have it to take with us. 5/25/23 their response was "sorry for keeping you waiting. we will contact the logistics company to speed up. pls wait with paitience. thank u." 5/25 - I emailed back saying we are leaving today 5/25 so I'm assuming I won't have it in time for our camping weekend. 5/26/23 - they replied "What can I help you?" 5/26/26 - I replied - Obviously you can tell me when my order will be delivered. 5/27/23 - they replied " about 15 day" 5/27/23 - I replied - Please provide tracking information. 5/31/23 - they replied "please wait sorry" On that same day I asked if they had tracking information. On June 4th they replied " please wait sorry" On that same day I replied that I'm beginning to think you are trying to scam me. On June 6th their reply : dear friend, we feel sorry for keeping you waiting. we will contact the logistics company to check the process. pls wait with patience. On June 13th I replied We are now a week out and still nothing from your last correspondence. Please refund my money and cancel my order. June 14th - their reply " dear friend, do you hope fet a refund or wait for your parcel?" June 14th I replied If you can't provide a firm delivery date or tracking # I would prefer a full refund. June 19th - their reply " sorry please wait June 20th - my reply Go ahead and cancel my order please. June 21st their reply " We will process your refund request. A refund will be finished by bank within 7-10 working days. July 19th I replied Refund still has not been received. Either ship the item so it's received on my end within the next week, issue the refund or I will be contacting the authorities. Advise of your decision ASAP. Last email was left unanswered regarding the refund. July 19th their reply "We have already shipped the goods. Please wait a moment." July 21st my reply Do you have tracking information? July 25th their response " because of the Dock Worker's on strike may this affect your delivery My response July 25th This is ridiculous. This order was placed May 10th... provide a tracking # and I'll take care of tracing it myself or refund my money. July 26th their reponse " sorry please wait" July 27th my response I am beyond waiting. I will be contacting the BBB to make them aware of the situation and get this resolved unless you provide me with the product, a refund or definitive tracking information. Last chance... Their reply July 30th " sorry please wait"
Desired outcome: I just want my money back. Obviously they have no intentions of fulfilling the order.
Temu and their delivery company
I'm a former customer of Temu and I'm tired of spending a decent amount of money on products and packages I don't receive and then I have to go through the hassle of reshipment of the products and packages I ordered all because for some reason or another my paid for packages I spent my own money on keeps coming up stolen while Lasership delivery has pacific instructions to deliver all packages directly to my mailbox instead of at my door so even after given precise instructions Lasership and Temu doesn't care to fix these issues what delivery service doesn't knock at your residence or call you to inform you that you have a package or leave a message stating that Lasership has delivered your package unprofessional of each company and this keeps occurring and I'm not made of money and I will never shop with Temu again this company is the worst.
Temu Reviews 0
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About Temu
![Screenshot Temu](/images/business-screenshot/752x348/134791/134791-0.jpg)
One key feature of Temu is its website builder, which allows users to design and create their own websites with ease. This innovative tool is equipped with a drag-and-drop interface that simplifies the website-building process, making it accessible to users of all skill levels. Whether you are a small business owner or an aspiring blogger, Temu's website builder can help you create an impressive online presence that showcases your brand and engages your audience.
In addition to its website builder, Temu offers a variety of other services to help businesses and individuals improve their digital marketing strategies. This includes search engine optimization (SEO), social media marketing, email marketing, content marketing, and more. With these services, businesses and individuals can gain greater visibility online, attract more traffic to their websites, and ultimately convert leads into customers.
Another standout feature of Temu is its analytics tool, which provides users with insights into their website's performance and audience engagement. With this tool, users can track website traffic, monitor user behavior, and identify areas for improvement. By leveraging this data, businesses and individuals can optimize their online presence and improve their digital marketing efforts.
Overall, Temu is an invaluable resource for anyone looking to enhance their online presence and expand their reach. With its user-friendly website builder, comprehensive digital marketing services, and advanced analytics tool, Temu is the ideal solution for businesses and individuals looking to grow their brand online.
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Temu. Mention key areas such as customer service interactions, product quality, shipping and delivery, pricing discrepancies, or any other relevant aspects of your transaction. Describe the nature of the issue, including dates, order numbers, and any specific details that can help illustrate the problem. If you attempted to resolve the issue with Temu, include the steps you took and the company's response. Explain how the issue has personally affected you, such as inconvenience, financial loss, or disappointment.
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