The Pep Boys’s earns a 2.1-star rating from 552 reviews, showing that the majority of auto service and parts customers are somewhat dissatisfied with services and products.
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Service and damage
Bringing y car in for oil changes, tires and front end alignment, I am told all fluids are checked. I bring my car in for a check on the transmission, pay for diagnostic and 2200. The say it us a battery. 2 days later bring back in and they say oh sorry we don't know, might want to bring to aamco. I have it towed and low and behold yes it was transmission, service manager tells me send the invoice and thier insurance will take care of the 7k rebuilt transmission. Now they won't answer, return calls or emails
Desired outcome: Pay for the transmission you guys failed to catch
Customer denied military discount with proper ID...
On 10/24/2023, I had a front-end alignment and front brakes work performed. Manager - Kenneth Griffin - told me they had a special on the brake job for $169 and the front-end alignment was $99. I agreed to work. Upon checking out I told Kenneth I qualify for military discount, and showed him my ID. Upon receiving my receipt, I asked where is the10%...
Vehicle inspection and online scheduling
I scheduled my annual vehicle inspection online for 4pm. I left work at 3:15 to accommodate the 30 min drive from work and 15 min for the paperwork. When i arrives I was informed that they would not be able to perform the inspection that evening and the online scheduling system does not take into account the manpower vs workload. I reluctantly...
Broken push button and alignment not done
On September 28, 2023 I took my 2020 Jeep Cherokee into Pep Boys at 20 N MacDade Blvd, Glenolden, PA 19036 for a wheel alignment. At 11:38 am I received a phone call from a Pep Boys employee named Marika stating "Your car is ready for pick up, do you have any issues with your push start?" I said no, why? She said we can not get the car off. I immediately...
Read full review of The Pep BoysRequired appointment for service not being reasonably honored.
Made a required appointment for service at the Chino CA store location on Grand Ave. A simple oil change, no air filter, not any other service, just a simple, routine, oil filter and new oil. The appointment was for 11:30am, Saturday, October 7, 2023 and the car was not finished until 4:30pm. The only explanation/comment at 3:00pm was, "I've got cars here from 10:30am appointments". There was no effort, no explanation, no justification for this level of poor service. The manager/whoever didn't charge me for the service and that was the absolute least he could do.
I will never do business with Pep Boys again. 30yrs of customer loyalty doesn't mean anything anymore. Something is terribly wrong at Pep Boys. I will be telling all my friends and family too. I know that sounds petty, probably even a little pathetically empty, but this is the worst service, or lack-therof I have ever had the displeasure of experiencing.
Desired outcome: I would appriciate a response. Something is wrong at that garage and I wasn't the only customer there for back-to-back-to-back-to back hours waiting for simple repairs after making an appointment.
Tires from pep boys "bait and switch"
I went to Pep Boys in Bel Air Maryland on Sunday September 24 to have four Cooper tires. They only had three in stock and had to order the other one. An appointment was set for Wednesday 10am, Sept. 27. My wife drops off the car promptly at 10am and returns two hours later and haven't started on the car. At the four mark they say the car is done and she...
Read full review of The Pep BoysWrongful diagnostic
I initially went to take my car to the pep boys 3737 crenshaw Blvd., loss Angeles, CA and I was given a diagnostic for my car. They told me my car had a misfire due air being filled in the car and the Throttle could be dirty and air was moving through the car causing a misfire, so they needed a smoker to clean out the air and find the missing piece. Since...
Read full review of The Pep BoysStarter replacement Store#1767, Pearland, TX 77581
I had my 1992 Chevy Subruban towed to you store# 1767, 1433 E. Broadway, Pearland, TX 77581 today. 1) I had removed the starter motor to get it tested, and I'm 73 yrs old and didn't have the strength to put it back up where it went, lying on my back in my driveway I had taken the starter motor to O'Reilly's Auto Parts to get tested or get a new one. 2...
Read full review of The Pep BoysWheels were damaged during installation of tires
On 8/2/23 my wife took our Tesla Model S to pep boys for installation of 4 Pirelli tires. When she brought the car home I noticed all for rims where scratched along the rim where it meets the tire. My rims were painted black so it was very noticeable. I contacted pep boys and told them about it in store they told me they would have a manger call me. Never...
Read full review of The Pep BoysRacism, sexism and reverse ageism
On August 18, 2023, my daughter had an appointment at 0900 at Store ID # 0664 to have her brakes assessed and repaired. She dropped her car off at 0845; her car was not inspected until after 1100, 2 hours after her scheduled appointment time. After the inspection she was called around 1130 with an assessment of what needed to be completed. She agreed to the...
Read full review of The Pep BoysTires installation
I went into Pep Boys in Havertown, Pa to get my tires installations. They changed my tires and broke my sensor, did not put a Wheel nut, and tire caps back on my car. I tried to complaint to corporate and they never got back to me. The guy at the desk said it's his word against mine that he put them on and that he broke the sensor. He through a broken senor...
Read full review of The Pep BoysMotor mounts that were installed on my 2011 chevy silverado
tracking ID# 2323183 store #0888 February 16TH 2023 I brought my 2011 chevy silverado 1500 to the Pep Boy store at 6110 Sepulveda Blvd Van Nuys Ca. 91411 to have my motor mount and transmission mounts replaced. On August 14TH 2023 I was hearing a thumping noise from under the hood. With the hood open, I stepped on the breaks put the truck in drive, With my...
Read full review of The Pep BoysServices / Car repair
Extremely pricy. The problem was with an alternator, belt, tensor, battery. I was charged $500 for parts, and $1,500 for labor, as they counted each repair separately billing (time wise) for car disassembly and reassembly x4 even if it was in fact done once, as all the parts live in the same exact area. That way a repair that takes 4-5 hours is being billed...
Read full review of The Pep BoysInstall of a starter
on Monday July 31st I had my car towed via your 800 number to the center on Philadelphia Pike in Claymont Delaware. They finally looked at it on Wed. Aug. 2nd and said i needed a new starter. I was at the store on Thurs. the 3rd and they said the mounting bolt was missing. they then came out and said it wasn't a bolt but a dowel. they also said that the lower bolt was bent and that they would have to cut it out costing more labor. I approved the extra cost as needed. I thenn left they did nothing with my car until Sat. the 5th in the afternoon at which time they called me and said they were in "over their heads " . I took the car ( A bmw 330ci) to another shop, and it took 4 hours to repair. The shop stated that the bolt was not bent and came out relatively easily.
Desired outcome: Please refund
Service and conditions of the location
I visited a local pep boys at 4837 N Tryon Ave in Charlotte Nc last week friday afternoon. I chose this local off a sheet of several options given at the local Hertz Car Rental Place. very nice man named Ahmad ( that may be spelled wrong) helped me with attaining the appointment then, with rescheduling. I was very pleased with his mannerisms and efficiency...
Read full review of The Pep BoysTire service
Need a new tire, brought it in early. They said it'll take a couple hours. So I left, ran errands and came back and my car still hasn't been seen. Still sitting in the same spot I parked it. This is ridiculous no matter how busy they are. Not one employee called or informed me on any updates, or as I waited in the area , never approached me with any information. I see that customer service isn't a top priority at this location.
Read full review of The Pep BoysDate: 07/05/2023. Pep boys store id #1689. Service work order #2081869. Appointment at 1pm. I showed up for my appointment at 12:50pm.
I reported to the Service Manager at the front desk that I needed an oil change and an inspection for registration. About 45 minutes later, the Service Manager guy came to me in the lobby and told me I needed their new windshield wipers ($71.98) and a new tire. He said their was a nail in it. It was irreparable ($264.00 + Tire installation $56.47). My tire...
Read full review of The Pep BoysHorrible Work Performed by Pepboys Burbank, Illinois location
On June 5, 2023, I contacted the Pep Boys at 7030 S. Cicero in reference to an Equinox vehicle for a family member of mine. The vehicle needed to be toed into the location and receive an overall assessment as to repairs needed. I spoke with Javier on the phone and asked him about toeing service from a home to the location and if there was a charge. I...
Read full review of The Pep BoysLifetime warranty parts no longer honored
I have receipts for many lifetime warranty parts purchased over the counter from Pepboys and 1800PEPBOYS no longer sends a form for refund of original purchase. This violates the lifetime warranty agreement and leads me to assume I will have to file a lawsuit unless this issue is resolved. I have an invoice for an alternator bought 6/26/20 lifetime warranty. Called 1800pepboys and the lady told me they do not have affiliation with any parts supplier anymore. no help.
Desired outcome: I would like to know who took over Pepboys parts warranties or if there is a process to get refunded for any failed parts in warranty.
Replacing alternator
On Monday, May 15, my car would not start when I tried to leave for a work appointment. After failed attempts to jumpstart the battery, Ihad the car towed to Pep Boys in Baldwin, as Iwork in Bellmore, and that is thelocation from where the car had to be towed. Someone from Pep Boys (Baldwin) called me to get details on why the car was towed there, and said...
Read full review of The Pep BoysThe Pep Boys Reviews 0
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The Pep Boys Contacts
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The Pep Boys emailscontactus@pepboys.com100%Confidence score: 100%Support
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The Pep Boys address3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
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The Pep Boys social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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