Thrifty Rent A Car’s earns a 1.6-star rating from 378 reviews, showing that the majority of renters are dissatisfied with rental experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Erroneous rental charges
Thrifty accidentally charged me for $250 towing charge and refuses to reimburse because they “verified the charge” eventhough it never happened. They are also very deceitful with their added insurance. Told the rep twice I don’t want any extra insurance since I have coverage with my insurance and through AmEx. She snuck it on there and I accidentally signed for it. Everyone I contact refuses to give me a supervisors number or return my call. Only emails saying all charges were “verified.” I almost feel like these are just bots working for them to just deny any complaints/refunds. I’ll never use them again. Very deceiving on their quoted amounts too, the bill at the end was double when you add up all hidden fees, the intentional ignoring me and adding insurance and then a $250 charge for something that didn’t happen.
Claimed loss: $250 minimum plus all added fees/insurance
Desired outcome: $250 minimum reimbursement, ideally refund of the added insurance ($127.04) which was not approved.
Downgraded car after charging for full size car
prior to traveling I booked a full size car with Thrifty and paid in full. When I got to my destination, and waited an hour in line to get up to the counter, I was given the paperwork and told I would have to wait an hour out in the garage for car to become available. After waiting some time, a car pulled up and they called my name to get the vehicle. It...
Read full review of Thrifty Rent A CarThird part scammer outside the country
I was the unfortunate victim of a scam that was perpetrated through your company. Unfortunately, I've since learned that there are a whole lot of people in my scam boat! And that you are in partnership with them! I booked a car from an airport with what I "assumed" was Thrifty but found out it was some third party, not in existence anywhere. When I tried...
Read full review of Thrifty Rent A CarExperience renting a car at Newark airport
The prices were not what was agreed upon
The receipt didn't match what the salesperson insisted I was charged for when I dropped the car off
There was no place to charge this electric car that I did not rent but was the only thing available.
I tried to stop at several places along the way to charge the car but since none were available, so I was late. The customer service was awful. I reserved a car for 62. total (plus ins) for one day and walked out spending 200 plus the charge.
I was told I would not be charged late then I got there, and they claim I was charged late.
I am talking in circles because I was told they wouldn't help me or refund my late fees.
Claimed loss: 80.00
Desired outcome: Refund of some kindHowever I will never use Thrifty again. The ratings are awful for a reason.
Car rental charge
ANDREW DAVID SUDDONS. [protected]@hotmail.com Rental confirmation #[protected], Reference : K44723479F9 07 October 2023, 10:00 -21 October 2023, 20:00 Atlanta Airport Hartsfield-Jackson Int ATL, Rental length : 15 Days Car Group : IFAR, Ford Escape or similar Air conditioning - Automatic - 5 doors - 5 seat additional charge of $249.19. I object to thi...
Read full review of Thrifty Rent A Carcomplaining about rental record #592415154
I rented a vehicle from Thrifty at the Phoenix Sky Harbor Airport on 10/18/2023.
When I rented the vehicle I told the clerk that I wanted to use my personal auto insurance on the rental. Days later I looked at the rental information and saw that he charged me Loss Damage and premium road service. I admit that I did not read the fine print and regret that I did not catch these charges prior to renting the vehicle. I am a senior citizen and have some cognitive issues and do not think as well as I used to. For what it is worth, My wife also heard me specifically say to the clerk that I want to use my own auto insurance. Two wrongs created this situation. Hoping you can do something for me. Thank you for your consideration of this matter. By the way there is absolutely no damage to the vehicle and the car will be returned tomorrow, 10-24-23)
John Chesniak
[protected]@sbcglobal.net
[protected]
Desired outcome: Refund of loss damage fee $209.94 and Premium Road Service fee of$59.94
Car rental
I made a reservation in July for a rental car in October with Thrifty Car Rental.. When I arrived October 6th in the evening I was told by Thrifty staff that Corporate had closed them because there were no cars and we would need to go to another company. I made a reservation 3 months in advance to have a car available when I arrived, not to need to reserve...
Read full review of Thrifty Rent A CarCar rental at fll
I had booked a rental car from Thrifty at FLL Airport (09/12 - 9/26/2023) using my rewards points on my credit card, upon arrival at the desk at FLL, the agent found our rental. Asked if we wanted insurance, which I declined and stated that we had our own which covered rentals. He then said, oh then you will need liabilty insurance, because it's now a law...
Read full review of Thrifty Rent A CarNot getting car upon arrival at airport even with a reservation
On August 15, 2023 I rented a car for pick up at the BWI airport on October 7 to October 10. Upon arrival to the rental car hub I was informed they had no cars available and it would be a 3 to 6 hour wait. I attempted other car rentals to find out no one had cars available. The reason given was customer were not returning cars. I found this hard to believe since this is at the airport and only people flying would be renting there and their itineraries are set. No attempt was made prior to our arrival to get one for the reservation from one of your locations off site of the airport. I was there for a memorial and had my parents remains with me and was on a tight schedule. This was unacceptable. I finally located a car rental, not through one of your sister companies. However it cost me more than my reservation with you. I am very disappointed and have research all companies related to you and will no longer use for my rental needs when traveling.
Desired outcome: reimburse me the difference of $194.36 in renting a different company car
Thrifty car rental service - lax
Dear Federal Trade Commission, We had reserved a car rental with Thrifty car rental at LAX, to be picked September 1. After a 12+ hour flight we were exhausted and took a shuttle bus to the Thrifty LAX site; upon arrival there were hundreds of people outside the location, lined up down the side of the building and hundreds more inside the building. People...
Read full review of Thrifty Rent A Carthe says i have smoked in the car but i have not!
reservation number: [protected]
today, about an hour ago I returned the car I had rented at Basel airport on Friday. At the check they told me they smelled smoke in the car, but I didn't smoke in the car! My partner who doesn't smoke says she doesn't smell anything in the car. I might have smoked outside the car with the door open and maybe the wind let in a little ash which in my opinion wasn't ash! They asked me €150, almost what I paid for the car for 3 days! Absurd! I was so careful not to smoke in the car and the car in general only to then have to pay this amount for something I didn't do. Something like this seems really impossible to me...
I await your feedback and hope that the situation can be resolved.
Best regards.
Giuseppe Capo.
Desired outcome: I hope i don't have to pay this 150€ for something i didn't do.
Rental car reimbursement $588.00
In March 2013 we rented a car at Ft Meyers airport for family vacation in Naples. We would be in Naples for 3 days planning to use the car to get to Marco, etc. woke up the first morning in Naples and flat tire, further inspection(impossible in dark airport parking garage) showed all 4 tires were different and when changed the flat one had been previously...
Read full review of Thrifty Rent A CarCar hire
I booked trifty car hire to go to family wedding online I visted trifty branch I was giving a blue bmw all seemed ok I drove away and after 10 miles a low air pressure loght came I visited the service and put air in to the tyres and continued with my journey after 30 or 40 miles driving on the m1 north the light came again I s stopped and put in air in and...
Unauthorized service charge
I contacted customer service about 2 weeks ago now and complained about unauthorized additional charge on my rental car reservation. The rep said she will elevate it to headquarters for further action and I should hear back within 7-10 days. I haven't received anything up to this date. The charge was in the amount of $228.99 of which itemized below: Lo...
Read full review of Thrifty Rent A CarDouble charged for rental K5594471209
1st September 2023 at MCO airport desk. I had a pre-paid voucher and gave the details to the check in desk. The guy decided to search on my surname and then proceeded to create a new rental without my knowledge. I reminded him I had a pre-paid voucher with all the services I needed. I was asked to sign on the epad and present my credit card as a...
Read full review of Thrifty Rent A CarRental car reservation with no cars
Hi Thrifty Blue Chip Customer Service. I am a long-term Thrifty Blue Chip Member...Old : B8VD08 / New: [protected] ... and rent from you all of time. In most cases you give me great service. But for my below Friday, September 8, 2023 5:00pm rental reservation you did a horrible job. My wife and I were flying to BWI for a dinner that night. We had our...
Read full review of Thrifty Rent A CarCar Rental Charge without full acknowledgement of charges
I rented a car for a trip to Fl. I was asked if I would want an additional $8 per day for the additional coverage, I was then charged 1071 in toal which I understood to be a deposit of $500 per week for 2 weeks. The car was paid in full thgouh priceline and I wasn't informed that by agreeing to this that I would be charged this amount and that my original contract would be dissolved.
Read full review of Thrifty Rent A CarThrifty rental car
On August 18th 2023 I had a reservation for a rental car, it was to be picked up at Abbotsford airport, then dropped off at Calgary international airport on August 30th. I had been planning this trip for 2 years, my plan was to have the rental and start out in Vancouver then slowly make my way to Calgary over the 12 days. I had all of my Airbnb's and thi...
Read full review of Thrifty Rent A CarRented a car that broke down with no help from the company and charged full price
The vehicle did not start the next morning on our way to start our vacation. Contacted thrifty at myrtle beach and they said it was nothing they can it was all on me. Contact Thrifty's roadside assistance and I held on for over 3 hours with no one answering the call. Finally I paid for a tow back to the rental office then I had to wait 2 hours for another...
Read full review of Thrifty Rent A CarOvercharge
We rented a car through Expedia for a Thrifty vehicle. We received confirmation of payment through Expedia and were told that a $60 charge would need to be paid at time of rental at counter. Thrifty wound us charging us for the entire rental. Documentation attached.
Car rented on Expedia and paid for on 07/26/2023
Car Rented from Tampa International on 07/28/2023
Desired outcome: Refund
Thrifty Rent A Car Reviews 0
If you represent Thrifty Rent A Car, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Thrifty Rent A Car
One of the key features of Thrifty Rent-A-Car is its extensive fleet of vehicles that cater to the needs of different customers. Whether you need a compact car for a short trip or a luxury SUV for a family vacation, Thrifty Rent-A-Car has a wide range of vehicles to choose from. The company also offers a variety of rental options, including one-way rentals, long-term rentals, and weekend rentals, to suit the needs of different customers.
Thrifty Rent-A-Car is committed to providing excellent customer service, and its team of knowledgeable and friendly staff is always ready to assist customers with their rental needs. The company also offers a range of convenient services, such as online booking, express check-in, and roadside assistance, to make the rental process as smooth and hassle-free as possible.
In addition to its commitment to customer service, Thrifty Rent-A-Car is also dedicated to sustainability and environmental responsibility. The company has implemented a number of initiatives to reduce its carbon footprint, including using fuel-efficient vehicles and implementing recycling programs.
Overall, Thrifty Rent-A-Car is a reliable and trustworthy car rental company that offers a wide range of vehicles and rental options to suit the needs of different customers. With its commitment to customer service and sustainability, Thrifty Rent-A-Car is a great choice for anyone looking for a quality rental experience.
Here is a comprehensive guide on how to file a complaint or review about Thrifty Rent A Car on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Thrifty Rent A Car in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Thrifty Rent A Car. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow each step carefully to effectively file your complaint or review about Thrifty Rent A Car on ComplaintsBoard.com.
Overview of Thrifty Rent A Car complaint handling
-
Thrifty Rent A Car Contacts
-
Thrifty Rent A Car phone numbers+1 (800) 847-4389+1 (800) 847-4389Click up if you have successfully reached Thrifty Rent A Car by calling +1 (800) 847-4389 phone number 0 0 users reported that they have successfully reached Thrifty Rent A Car by calling +1 (800) 847-4389 phone number Click down if you have unsuccessfully reached Thrifty Rent A Car by calling +1 (800) 847-4389 phone number 3 3 users reported that they have UNsuccessfully reached Thrifty Rent A Car by calling +1 (800) 847-4389 phone numberReservation Assistance+1 (800) 334-1705+1 (800) 334-1705Click up if you have successfully reached Thrifty Rent A Car by calling +1 (800) 334-1705 phone number 9 9 users reported that they have successfully reached Thrifty Rent A Car by calling +1 (800) 334-1705 phone number Click down if you have unsuccessfully reached Thrifty Rent A Car by calling +1 (800) 334-1705 phone number 34 34 users reported that they have UNsuccessfully reached Thrifty Rent A Car by calling +1 (800) 334-1705 phone numberCustomer Assistance
-
Thrifty Rent A Car emailsinternethelpdesk@thrifty.com100%Confidence score: 100%Support
-
Thrifty Rent A Car address2W2, P.O. Box 33167, Tulsa, Oklahoma, 74153-1167, United States
-
Thrifty Rent A Car social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 01, 2024
Most discussed complaints
Extra charges on bill that we did not agree to.Recent comments about Thrifty Rent A Car company
Extra charges on bill that we did not agree to.
Swapalease
8 reviews
U-Save Car & Truck Rental / U-Save Auto Rental of America
15 reviews
Shofur
8 reviews
LimoBroker
8 reviews
HolidayCars
38 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!