Tim Hortons
Reviews and Complaints

It doesn't matter what location - your cookies are always overcooked! They are hard and crumble the second you take a bite. I was told this happens when they have been siting out for too long but I have seen fresh ones come out of the oven - chocolate chip, peanut butter, oatmeal it doesn't matter, they are all brown and overcooked.

I literally have changed my morning routine when I desire a cookie and gone to McDonalds instead of Tim Hortons because your cookies are so terrible.

This "was" a great coffee shop. All the donuts that I like-------GONE! All the muffins that I like------GONE! Everything filled and overly sweet. Where is the walnut crunch, where is the dutchie, where is the oatmeal apple muffin, where are all the standard muffins that tasted so good. Why does the menu keep changing almost daily, you finally find something you like and it's gone tomorrow. The coffee quality is no longer consistent. Rude staff that are often bothered by your presence(the who is going to wait on this guy look, not me). I spend $1500.00 a year minimum at Timmies. As soon as I find a new option I will no longer be a customer. Good work RBI for destroying the brand. Where you were ten years ago was ideal. Oh, and your questionnaire on service and your products is out right stupid. If you want real feed back give five options for each question, not thumbs up or down.

Dundalk, Ontario

My boyfriend ordered a chicken wrap with no tomatoes, they asked if he would like it crunchy or grilled. He said crunchy with no tomatoes (said no tomatoes twice!) When we got home he opened it and it was grilled and had tomatoes...….

We went back Sunday July 29th/2018 again and ordered a turkey bacon club - they only had a ciabatta bun available so he said ok fine... he ordered no tomato and paid for extra cheese. When we got home there was tomato on it and NO cheese...

Then Monday morning July 30th/2018 at about 5:45am I ordered a coffee and a bagel BELT. I received a bagel with lettuce, tomato and bacon — NO EGG...…

I feel this is ridiculous! I have never had such terrible food in my life!
This place needs to get their crap together. The prices are way too high to be screwing up orders constantly...….

So I went on the mega bus towards Montreal there is a stop at Kingston and a tim hortons right near the mega bus station. I went to order breakfast as they say it's 24 h breakfast the gentleman said they didn't have any breakfast I said ok so I told him I'll go with a bagel and cream cheese he said sorry we don't have anyone bengals I got frustrated asked him ok what do you have he said to tell you the truth we are all out of food we only have these donuts here and he showed me a mostly empty rack of donuts with a few stale muffins and 3 choices of donuts. I was so hungry I landed up taking a stale carrot muffin and a chocolate milk. Worst experience ever and I don't think a restaurant should ever run out of food especially tim hortons

Anytime I go to this tims, my order is always wrong and the attitude of the staff is disgraceful. They don't care, they just want you out of there to serve the next person.training is badly needed from management to the servers. I've wasted so much time having to go back and get the correct order and not so much as a coffee on the house if this isn't sorted you'll go broke because people will finally give up on what used to be a great place to visit not anymore.I expect to hear from you Paul.[protected]@gmail.com regards.

I have always been an employee at the Tim Horton's on 8 mile an employee by the owners they are deceiving bunch of people they do not care about the well being of their employees we can never call off or they fire us if we are sick we are never allowed to go home or they fire us we are not even allowed to care for our children or we get fired they make us service cups that have been on the floor they also make us service old food they have a fly infestation all of the customers see flies on the donuts they have bug catchers all over the store there was flies in the sandwich station they make us work with machines that are broken they will never replace they take money out of our checks and don't tell us why when they cut are hours they never tell us when or why they don't respect us as employee they are rude and disrespectful

This morning I got breakfast at Tim Horton's. I ordered a Breakfast Biscuit with bacon with the biscuit toasted and 2 bottles of Diet Coke. When I received the order they handed me the sandwich first and I noticed the biscuit wasn't toasted. I asked and they said it was toasted. It wasn't even warm and I had ordered it literally 10 seconds earlier. There's no way they had time to toast it. Then they handed me 1 bottle of Diet Coke. I said that I had ordered 2. The wait staff argued with me that I had only ordered one. Who is managing this staff? There is a problem here.

Yesterday I visited the Tim Hortons on 5710 Cleveland Ave in Columbus Ohio location at around 5:30pm. I drove to the drive through and instead of saying hi welcome to Tim Hortons the so called manager said ""WHAT CAN I GET FOR YOU" in a very loud, rude and unfriendly tone of voice. I then proceeded to ask her about the timbits and she got even more irrate with me and then had the nerve to get a male employee to take my order because she didn't want to be bothered with my questions anymore. I get to the window and NOT one person is there to service me. The same rude manager COMPLETELY ignored me and just stood there and held a private conversation with other people. She then came to the window and asked me if I've been helped. I said no I've been waiting here for over 5 minutes. She then asked me what I ordered which was unbelievable. Then had the nerve to blame me for nobody being at the window. I asked for the highest managers name. All she did was give me a piece of paper with no information on it then said call the manager in the morning and slammed the window in my face! I'm filing a law suit!

Your Tim Hortons #2104, 1520 Amico Blvd., Mississauga, ON must be closed.

To day I entered in drive thru at 6.44 am for a coffee and came out at 7.15am.

My was 6th car in the line.

This is your management ? What about I couldn't swipe my card for work at 7am ?

Who is going to pay for that ?

If you cannot manage, please quit. Why you are wasting your customers time ?

It happens every weekends.

Thanks for nothing.

Ajay

July/27th/ 2018 @ approximately 11:00 a.m

The service at the service center in Dutton's Onroute, store 3872.
Was totally appalling. Slow service, rude, And I mean RUDE servers.
We left without purchase. Do to the length in wait time, ( In which there wasn't many people) and the rude reception once we got to the cashier.
I will be telling people of my experience, and hope this situation will be rectified.!

I have been eating a ham sandwich combo for 5 years almost daily. It used to be ham and Swiss then cheddar. You used to have regular mustard then honey digaun. Now you have no mustard. I have never like mayonnaise! Now I can't have a ham sandwich. I have made this complaint to staff several times and their solution is to bring mustard with me. Well I could just bring a ham sandwich with mustard with me but I choose not. Thanks and as far as I'm concerned, you should eliminate the ham sandwich if your not going to provide mustard. Doug

Hi there, so I went to the Timmy's on King & Dundurn and I'm not sure if this is just how employees were trained, however, I ordered a maple bagel and a cinnamon roll glazed. When I received the order my doughnut was underneath my bagel in a single bag wrapped in tissue. Mind you I had also asked for lightly toasted and it was burnt. So I had thrown it away. Please look into this and get back to me regarding any compensation, thank you

Terrible service I'm a disabled homeless transgender and I spend over $100 a week at this store but when there is no one inside the restaurant I'm not allowed to do my nails and yet I have done them several times at this store but it's only this one girl during the night who thinks she owns the place I think and has a problem with me because she complains about everything i do and has also kicked me out after a few hrs even when I have bought 3 coffees 6 donuts and 6 cookies but I have to stay awake since when i doze off they call the cops on me i say F**k this Tim Hortons at 10310 31 Ave Edmonton, AB and I'm going to complain to the management and whoever owns this establishment

I tend t visit the same location every evening as I pick up on my way to work, I work the night shift and the Tim Hortons across the street from work is open 24 Hours. On several occasions I pulled into the drive through only to be told that certain meals are no longer available, bagels are no longer available, once I was told that there was no coffee available? Tonight I pulled in to get my coffee and to purchase doughnuts for my staff. I was told that there were only 3 remaining doughnuts and I could not order the dozen that I had wanted, not deterred I decided to go with Tim Bits, again I was discouraged as there wasn't enough left to order. I do not understand why a franchise that is open 24 hours could possibly run out of anything especially coffee and doughnuts! There is a McDonalds in the area and a Starbucks as well as many other lesser know coffee shops, I however choose to go to Tim Hortons. I will very seriously re consider my choices in the future as I find the level of service to be sub par and the availability to be less than desirable.
A company that was built on the availability of fresh coffee and doughnuts, that is open 24 hours a day should never run out of their "brand product"

Paid for timbits in drivethru, drove away being told i received everything but didnt. Had to come back go inside and say i didnt get what i ordered and got it from inside, a ptoblem that has happened to me many times before. I have before ordered a bacon farmers wrap and got everything on it but bacon was not pleased. When ordering they dont let people finish talking, or say the total before i come to window so it takes longer to find exact change and it is rushed very rude employees just trying to get you through as fast as they want

You have a new ad depicting a new driver who stops at the drive through to but 2 Ice Capps...we assume his father is in the car with him...so now they have their Ice Capps and the young driver is ready to leave..we are left with impresssion that the young driver has his mine occupied with drinking his Ice Capp and NOT on driving... he is therefore a DISTRACTED driver which is not allowed...please change the ad or remove it...thank you...with kind regards Eva Kunzelman, Box 386 Oakville Manitoba [protected]@yahoo.ca

Tim Horton has changed the type of icing used on their donouts. This icing tastes axactly like powdered sugar, not chocolate or vanilla. Many of the shops I've frequented state thst they receive complaints daily about this and also state they have forward these complaints to Corporate. If that is true, does that mean we as customers, are no longer important to Tims!

I went in the store on Wednesday July 23rd, ordered a chicken salad on croissant combo, as I waited for the the food to be prepared I watched two flies happily snacking away in the donut case. I know at least one of the ladies behind the counters saw the flies.
After a few minutes I said to her " there are flies in the case " and she casually fanned them away. I paid for my order which was not correct, the csr had not told me they were out of home fries, I went outside and threw my sandwich in the garbage as I could not get those flies out of my head and general appearance of the store seems unclean.

My wife and I travel from Vancouver to Winnipeg twice per year and frequent Tim Horton outlets on our way. 'All the outlets know how to cook the hash browns except the outlet at the Grant Park mall in Winnipeg. They have a tendency to over cook the hash browns until the hash brown is almost too hard to eat. When this happens we have a tendency to go next door to A&W as they know how to cook a hash brown. I know this may seem somewhat like a petty complaint, but I think most people would like a nice breakfast to start their day. So can you have a chat with this outlet and maybe give some training to whomever is responsible for providing this service as we do not experience this anywhere else in our travels. I have thought about sending this message last year but I thought the problem would have gone away, by now, but no such luck. we have gone back a few times but the problem remains as it did this morning.

Our every day coffee shop, at least 2 times a day, went in with couple of friends, now this young lady came up with huge attitude on her face may be he doesn't like our look (indian), started talking our order with indian accent as if our faces says NO ENGLISH, Such a rude way to server customer, i made sure she knew we weren't happy with that kind of behavior,