Tim Hortons
Reviews and Complaints

Absolutely horrible app I ever used. On multiple occasions, will activate an offer then the full price is still deducted. Multiple attempts to reach customer service. Will receive an apology but no adjustments or reimbursements to the account. One time they even stated they knew this was happening. However, there was no notifications sent about this.

Now all my accrued points (800) have disappeared for no reason. Very disappointed in the app and customer service.

Went to find store on pinewood in Riverview had enough points for a free tea when we got to window worker scanned my rewards card and said I owed him 2.30 cents I said was that not free, he looked at the cash register and said oh yea it was free. What I am saying is if I did not know I had enough points then I would have paid and not got one free and my points would start all over. And buddy could have put the money in his pocket. This happened January 12, at 430.

Went through the drive through at the tim hortons in Vermilion Alberta. Ordered coffee and a dozen doughnuts. Ask If I could get the doughnuts with my points card was told yes. Got to the window and was told I had to activate it on my app. My phone was doing an update. My son was driving and the guy at the window was very rude to my son. Proceeded to tell him rudely he had to lay for the doughnuts and my son said please void the doughnuts we do not want them the guy rudely said we had to pay for them he could not void the doughnuts and my son said well we cannot afford them that is why we asked to use our points card at the drive through speaker. He slammed his points scanner down on the counter and voided the doughnuts and practically through the coffee at us. This was the most unprofessional experience I have ever had. My son was very upset and this is unacceptable service. I am really thinking about boycotting tim hortons and taking my friends and family with me and I have a lot friends and a big family

With the display case full of the freshly made timbits and donuts, the woman behind the till gives me coffee that was cold, and my timbits were the day old ones from the rack they were taking out. The fresh ones were too fresh maybe, they needed time to set...? I was polite, cleanly dressed, and I paid cash, I didn't bother with a receipt, I didn't expect to need it.
Friday, December 24th, approx. 00:45-1:00h
Total order was under $10.00 (xl coffee + 20 timbits)

On the 4th December 2021 Myself, my wife my daughter and two grandchildren went into your Chester Retail park store on Seals Road .
We ordered meals and drinks for the whole family. We all specified how we would like the food, ie my meal without any relish or pickle as one example.
When the food arrived most of the meals were prepared incorrectly so I returned to the service area with two of the meals and tried to explain to the assistant the problem. I informed her I would like the fries replacing on the order also because when the meals were prepared again the rest off the order would be cold. This I tried twice to explain and in the end another assistant came over and said she would replace the whole order. This was done however when it was served again it was more incorrect than the first time .
My wife and daughter were prepared to give up and go and the grandkids ate what they could. I however wanted the food I had ordered replacing correctly so I returned to the counter again with my bacon double cheese burger which for a second time had relish and pickle on . This time a young guy said he would replace the item and to my amazement he brought a classic burger to our table. I now gave up and we left your restaurant having spent nearly an hour there and not eaten.Order no 950, TH#808784

I placed an ordered at the Stenhousemuir branch of Tim Horton's. When the food was delivered it was cold, half of it was missing and the rest of the order had the wrong items.

I have called on a number of occasions to tell them but the mail box is full. I've tried to complete the feedback form but I don't have a number on the bottom of my receipt so it won't let me log the compliant. I tried my order number but it won't accept it either. I've also emailed your office. I want a refund and I won't stop writing reviews until I get my £40 back. Regards Phil Stoker, [protected]@outlok.com

Between myself and my co-workers we have been to this location 6 to 8 times. They have yet to ever get the order correct. This morning was no different, however because I was made aware of the problems with getting the order correct, I checked the order before leaving. Instead of the tea that was ordered coffee was given. When I brought this to their attention, they argued with me that the product in the cup was tea. It absolutely was not tea with 4 sugar and 2 cream. It was black coffee.

I have not been able to Log in to my account, apparently I don't exist. My previous email was hacked some time ago so I had to change to [protected]@gmail.com. I did update to the new email (with great difficulty). My son sent me a gift card, I registered same and have been using this gift card for some time now, there are points and monies on this account. The other day I went to Log In and your site said I DON'T EXIST although I had been using my corrected email for some time. Trying to resolve this issue with a young lady in the Philippines with limited clarity of the Canadian language was frustrating so I asked to speak to a Canadian representative, she was suppose to transfer me but the phone went dead. So I went on the site again to customer support and they redirected me to a IT company for assistance and wanted a $2 charge to put on my MasterCard! Don't be stupid, you wanted me to give my private information to someone I don't know, how completely stupid is that. If Tim Hortons can't be kind, stop asking for monies to solve your error, and do the right procedure and email me for my phone number to correct this issue, I will request further help from the powers to be. Remember, you owe me monies!
Thank you, Gaye Hunter

Hi, my name is Andre Vezina and I work at Novozymes Canada located at 300 Hunt-Club Road east in Ottawa Ontario, I frequently go to the Tim Horton next door for either lunch or just a coffee on the way home, I've been hearing from some of the staff at the plant that the service was not so good in ways that orders were always being messed up or missing items, I did not think too much of it until my experience today and decided to file a complaint. The past month coming thru the drive thru I've requested a medium dark roast and was given original blend, I know this is a small mistake which I assumed and made nothing of it. Today I going at the drive thru I asked the individual and even said Please to make it a dark roast explaining quickly the last few time I was given original blend, the employee di not even say Yes or sorry ( not that I was looking for an apology)but maybe just acknowledgement that he understood, all he replied with was" Is there anything else?" I replied no thank you in cases he took me has a complaint, anyhow I asked at the widow if it was dark roast and he replied yes with a nod, I paid for my coffee and always leave a $1.30 tip and drove away. I was a mile down Hunt-Club and opened my coffee to find I had an Original roast and was disappointed, I turned around and drove back a different young lad gave me a other coffee and I tried it in case my taste buds were Off which were not because that was a dark roast black. The young lad told me not to get upset when I explained that I wanted a dark roast which was not given to me in the first place. At any time did I raise my voice or swear, I've worked in the retail industry in my younger days and know how some people behave. The individual at the window finaly looked at me when I was about to leave and said "what, it was a dark roast" which I replied it was not. The individual was probably in is early twenties and had a beard, I normally do not speak ill will of anyone but if this individual does not like his employment he should not be there. Well enough venting, I do plan on still getting my coffees and sandwiches from a Timmy's just not that one. Hoping that things get better at this location especially when we work next door.

Today, December 15th atabout 1135 A.M. Iwent to drive tru Tim Hortons at Leslie and Coldwater in North Yort, Ontario. I have ordered 2 small espresso latte just to be told that do not have that product. I have told them that it has been advertised on TV every day, that it is fairly new product together with rspresso capuccino and espresso americano and that I have been buying it on other locations. They ( 3 of the employees) have told me that they do jot offer such a product).

I bought a cofee and went to drink from it lid had defective cut out area got severely burned

I ordered a cheese croissant from one of your Tim's here in Fergus and asked for crispy bacon and this is what I opened when I got home. And you wonder why I've complained so much about getting raw bacon so I started to order crispy and this is what I got. I can't believe they served me this. I've shown this to other people and they couldn't believe that Tim's actually expected me to eat this not to mention that once again the croissant was plain not cheese like I always ask for. Never again. I'm done with Tim's for sure now after getting this.

Today, i went to Tim and find out that my Tim app on my iphone have all information went missing, i lost $28 and probably 140 points. The app still shown my name but nothing left in the app? my last purchased is at Major Mackenzie and Bathurst in Vaughan, ON.