Tim Hortons
Reviews and Complaints

Lori Skinner
716.990.1909
[protected]@hotmail.com
Order #9924
3 tickets were submitted, I was not provided with the first one. Others are:
CAS-695783-C4T2J6
CAS-688-M9X7W8
Issue: Overcharged on App, No Resolution Received to Date

I have been waiting 24 days for a resolution on a refund request of $2.72 where your app incorrectly charged me for a coffee. I hope you can assist in getting this issue resolved, as it is absolutely ridiculous I have to wait this long to get this handled.

On 3/2/21 at 9:24 AM, I filed a request through the website/app regarding being overcharged for my coffee. I ordered the coffee via the app and it was to be charged 99 cents each. I was charged full price. I provided all evidence of this in the email. I received a response saying it was being reviewed and refund to be credited within 3-7 days. Long story short, after additional emails and two phone calls (3/13, 3/17, 3/18, 3/22), still not refund and no one could help me other than opening new claims #CAS-695783-C4T2J6 and CAS-688-M9X7W8. I have reached out through your website and FaceBook and was given the wrong customer service number to call. In talking with multiple people, only 2 people expressed any sense of concern or offered empathy or an apology, but still no resolution. I escalated the issue to a supervisor who eventually called me back only to tell me he could not do anything and it was "out of his hands", the mobile app team has to handle it.

I want you to know that I have been calm and professional throughout this process, but I am getting to the end of my patience. I PERSONALLY spend well over $250 a month on your products - and this does not include what I do as a GEICO employee. I have had SO many issues with locations not training associates correctly, wrong orders, missing items, poor service, wrong charges. I don't know why I continue to support your organization. I have other options, and I think it is time to pursue them. I'm sure you don't really care, but you should. The overall customer experience has been poor at best and it is a reflection of your entire organization,

This may seem like a petty issue, and it really is, but it is the principle of the matter. I was charged incorrectly, I deserve a refund, and your team of associates need some form of coaching and/or your process needs revamped as this happens at multiple locations.

I purchased 2 coffees for Mobile Order #9924

1 large decaf: Cost $2.10, should have been 0.99 cents
1 extra large: Cost $2.40, should have been 0.99 cents

Total: $4.50 plus 0.36 tax = $4.86

Cost should have been:
Coffee 1: .99 cents
Coffee 2: .99 cents
Subtotal: $1.98
Tax .16
Total: $2.14

$4.86-2.14 = $2.72

REFUND DUE TO ME FOR: $2.72

If you want to research my previous mobile orders, you will see that Order #9901 was billed accurately. Order #9924 is exactly the same as this and was the one billed incorrectly.

I was under the impression that the new fresh cooked eggs were actually cooked at every location... then I find out that here in Saint John NB that the guy who owns all the stores around here actually cooks them off location and delivers them to the stores... Explains why most of the eggs I order, I send back because the yolk is green from sitting in the steam table... Also, ever since an American company bought them out, they changed the coffee and the donut selection is down to about 6 varieties at any given time... So sad to see Tim's succumb to greed... Tim Horton is rolling in his grave... cause his namesake now sucks.

I contacted Tim Hortons after somehow ending up with a balance on an electronic Tim Card which is only accessible from a Smartphone which I don't own. I do have a physical Tim Card and wanted to switch the balance to that card but there's nothing on their website to allow me to do this. When I emailed their Help Desk I received totally useless instructions on how to link my Tim Rewards card to multiple payment cards — their response had absolutely no bearing on my original question.

We bought the soup at the grocery store and when my wife open the can and poured it in the pot we found a big piece of blue rubber material almost looks like a piece of balloon or something like that I do not complain much about anything but that was pretty gross to see and it just turned my wife of buying soup I do not know the problem or how athis could happen but I think you better check it out yours respectably paul roussy

Hello I was a customer at you location in the town where I live which is parry sound Ontario. I ordered a bacon breakfast sandwich and was given a very cold wrap as you can see in the pics it was discussing and not desirable this location is known in town as the dirty Tim hortons in side and out is very unkept .and the staff are unprofessional. Thanks for listening

on march 14 i won a $25 gift card i went to 2 tim horton stores in wallaceburg ontario they could not tell me how to redeem it i called tim hortns 5 times still nothing does anyone there know what there what they are doing ?i left my phone number and still no one called back what kind of customer service is this? on the bright side i will save a lot of money by not going to tim hortons

Apparently now you make all download an app and if anyone can't do that no other choice. Even with app nothing to scan. Apparently you have to ask the cashier to scan although not sure of that either. I have the app. Didn't want it but for contest had to have it. Nothing to scan with it. I looked all over the cups, muffin wrappers, etc. There isn't actually anything to roll up at all. This is a bit of a scam to get your app onto everybody's phone. The cups say app or online, but nothing online either. Not at all impressed.

Hi,
I'd just like you to know that I thought I would try a package of your coffee because it was on sale at Save-On Foods. I don't go shopping during the pandemic, so Save-On pick out my order & deliver it to me. When I opened the bag/pouch of coffee I found that it was only half-full, so I thought I should let you know, so you can check where it was packaged & that they didn't half-fill thousands of packages.
Thank you,
Laurie Mark
PS The Save-On store is in South Surrey, B.C., Canada & if you want to let me know how you did my email address is '[protected]@hotmail.ca'

Your new roll up contest does not allow seniors on fixed income access. I have been a loyal customer since 1964 when the first store opened in Hamilton. I can't afford a cell phone, cable or internet. One of my only luxuries is my Tim Horton coffee each day. I don't drink, smoke or do drugs my coffee with friends is my main pleasure. I live at 280 Miller Rd. Dutton On. N0L 1J0 please send me an explanation by mail to the reasons we are now not included anymore.

I went to this lake shore location and order sausage on bagel.my bagel wasn't upto my expectations upon request for making new one the guy was rude to make it again.

Hello, I visit Tim Hortons daily and ever since the roll up the rim started I have not been able to open my app and scan to get my rolls. Its worked only twice since the roll-up the rim started... Please bring back the roll up the rim on cups instead of having to use the app, it's a big pain in the butt, especially when I never get to claim my rolls.

Hello I was wanting to find out something why was it when they had the cup for roll up the rim even when you took free one in you always got another cup to roll up but why with the new way using the app on the phone you dont get the extra roll even if you claim a free one you will only get a roll for the one you pay for and not the free one like you did when you used to have to roll up rims on the mugs .

8 out of ten of my last visits to the local Tim Hortons in Little current Ontario were either wrong or missing something. Today is where I draw the line I asked how to redeem my prizes I was instructed to activate it and ask at speaker then I handed my phone to redeem the roll ups on today's purchase and they took my cash and said it was too late then didn't give me my rewards. If it was any other worker I would probably just let it go but we live in a small town and I am aware that this girl named Christy that served me was fired from a previous job at the local shell gas station for stealing air miles. For all I know I could have won a car but will never know now because of this issue