Tim Hortons
Reviews and Complaints

The drive through is the worst. The servers gets annoyed when you order, when you try and pay and pretty much throws the order at you trough the window. It's not just once it's every time I've gone through. They cannot get orders correct or give you back the wrong change and short you money. There's been a lot complaints on social media about the service others have received.

Today August 2nd I went to Tim Hortons, the debt was down through the drive through which was fine (it's always not working). So I parked and brought my 5 year old and my puppy inside with me because we all know it is illegal to leave a dog in a car on a hot day, it was between 27 and 30 degrees around lunch time.. the lady at the cash waited on 2 customer and then it was my turn, I prob waiting 4 to 5 minutes before it was my turn. The lady then proceeded to tell me I had to leave and couldn't stay, I looked at her and she yelled at me in front of the whole restaurant saying her manager had told her that I couldn't stay because my dog was not a service dog.. I then proceeded to say im not leaving my puppy in a vehicle on a hot day, it is illegal. She continued to yell at me, she was literally shaking behind the cash, I got my boy and my dog and left the building. The point of the matter is if the manager had an issue she should of pulled me aside and asked me to leave instead of getting her employee to yell at me across the cash in front of a ton of people that I needed to leave and also the debt machine is always down at the drive through but never down in the store... if it was fixed this problem could of been avoided!

Went to this Tim hortons every morning because it's close to my work . The guy in the window in drive threw every morning is either supervisor or a manager and he is very very rude . I will no longer spend my money at this Tim hortons because of him . He rolled his eyes when I asked to add something to my order and threw my bagel at me . You don't treat people like that . He made me so upset this is the 3 rd time it happen first 2 I let go but now I am so upset . If u don't like your job don't take it out on other people . I would like someone to contact me about this matter my phone number is [protected]

Can you pleeeaaase develop an iced coffee and iced Capp that is dairy and/or lactose free? Iced Capps used to be one of my favourite things but I developed a lactose intolerance and have since noticed that there are no dairy free coffee drinks (other than black coffee) on you menu! It would be super easy for you to swap almond milk for the milk in your coffees and would probably sell great, as there are lots of people with dairy allergies! Pleeeeaaase!

Hi

Sub: Drive Through coffees are not getting Stirred up and the Sugar remains at the bottom of the cup. During driving it is hard to look for a stir stick and stir up and drink coffee.

The reason why we choose Drive through coffee is to save some time in the morning during busy morning schedule to have a nice sip of timmy's coffee. But lately all the time coffee taste different in the top and bottom portion of the cup.

le tim a boibriand affiche depuis environ une annee cette lettre est au service au volant et a linterieur elle dit detre patien et polie a cause quil na pas beaucoups demployer et quil von remedier a sa le plus tot possible mais non samedit il y avais une dame pour sevir je lui demande ce qui se passe ice pourquoi le prorietaire ne trouve pas de personnel on ma repondue que la propietaire en avais 5 sucursalle et elle fait la meme chose a tout ses sucursale et elle a meme ajouter que meme elle aujourdhuit elle na pas pue la rejoindre et que la propietaire se fout de tout cest quand meme rentable je croit que le nom de tim horton merite mieux que sa nous avons un service pourie a boisbriand aimerais que les employer et les clients soit traite avec respect et que la propietaire soit revalue merci le tim au faubourg

Hi.. I have many products from Tom Horton's and go there everyday for breakfast.. I own about 8 mugs and ysterday I made my tea in the mug and was enjoying it - put it down and picked it up and the Handel broke in two pieces and my tea spilled all over me... It was burning... The mug is the white one with Tim Horton's name on it... I am very concerned about this and have st least 4 still.. Is this an issue you have come across? Not sure how safe this is... Can you please let me know what I should do about this issue? Thank you and hope to hear from you soon! My name is Rhonda and my phone number is [protected] - email is [protected]@rogers.com..

07/27/2019

Have visited this Hortons location 4 times this week to get coffee, donuts, and a couple pounds of coffee. Monday I was able to get a cup of coffee and some donuts but no selection. Was advised coffee should be in by Thursday but the attendant was not customer friendly, blamed corporate for problems! Stopped in Thursday again to buy a couple pounds of coffee and was advised none was available, again corporate problem and they had no donuts! Stopped in again Friday and got the same story from attendant! Stopped in again Saturday to a very unfriendly attendant and asked to speak to the manager, He appeared and was not customer friendly and stated that he ordered product but Horton shipped what they wanted and he did not know when he would have product! No apology, just arrogant hostility and blame shifting to Hortons corporate!
Due to the attitude at this Hortons location, regardless of my like for your products, I will probably never again visit a Hortons location and I have been a custmer for years! I ran a business for 35 year and fired managers for much less attitude than was displayed in this operation! The customer service was some of the worse I have ever experienced in my life and probably shows in the bottom line because you are a customer service business and the attitude I winessed will drive customers away!

LD

Long time customer. Tim hortons new plant based burger ? I've tried the breakfast version and it was okay, so tried the burger? Wait why the F is Tim hortons selling a burger? This should be a plant based sandwich with an appropriate bun like the rest of Tim hortons sandwiches, its not a burger joint! Plus the lettuce now provided is shredded like a Burger King burgers one. The previous version of large leaf lettuce was way better! Tim hortons, you should be ashamed to call yourself a coffee shop that sells "burgers". Am i really getting frustrated by lettuce and a bun, hell ya i am!

Jeff

I gave this store another chance after 4 weeks of not visiting and once again they made mistakes, I asked for a banana bread muffin and got something else, and my coffee has bad cream took 2 sips and that is it, I need the manager to call me [protected] I don't understand how they can mess it up so many times, last time I went in June they messed up my lunch order,

I was ordering from the menu, through microphone and the drive thru service continues to repeat the same thing over and over. I changed my order once and the female employee was lacking communication. I pulled up to the window and she was very rude I handed her my card and she began laughing. I asked her what she is laughing at and she said her friend is making her, then continued to ask if I have a problem with her. I said excuse me I am here for a beverage. She walked away turning her back to me then gave me my chia tea with no shot of espresso that I paid for. Very rude, the employee seemed unstable, so will not be returning to this location.