T.J. Maxx
Reviews and Complaints

I came in to do a return. The woman who was processing the turn was completely unprofessional and rude. She paused my return so that she could ring out people in line behind me. I sat for at least 10 minutes waiting for her to call me back to the register. At that point she did not even speak with me, and was talking to people at the registers on either side of her about pointless things. Then, after the return was almost finished, she says to me about the product I returned, "now I have to throw that stuff out". I was incredibly angry considering she was seemingly shaming me for returning items I ended up not needing. Additionally, her customer service was disappointing. Not giving me a second of her attention except to say how she has to throw out my returns is unacceptable. As someone who is a manager working in retail, I cannot fathom acting that way towards a customer. I come to the specific tj maxx I was at, at least once a week. Never have I dealt with such a rude employee. Seriously considering not going back if that's how I will be treated.

This is ridiculous I placed an order Friday for two pair of shoes and once again I checked Saturday to make sure everything was being sent out nope I've yet to receive a tracking number.

So Monday evening I checked and I finally have a tracking number.
My main concern is this: Then Tuesday I login to my email and see that one of the shoes I ordered Friday they no longer have it and I receive an email stating that they no longer have the shoe. Are you kidding me it's been 4 days and you're telling me you don't have the shoe. Once again I checked on Saturday and my size was still there available because I was telling my friends to go and buy it since they have them cheaper.

What are yall going to do about this problem? How are you going to fix it?

I use my TJMaxx card all the time. This month I received my paper copy TWO days after the due date. I also did not received the 'heads up' email for this month. I always pay the balance in full as soon as I get the email notice. I thought things were odd and tried to view my statement on line. You CAN NOT look at your statements on line unless you sign up for eStatements which means you will no longer get a paper copy. The current activity does not tell you what your statement balance is. No other store I do business with does this. I don't even think it's legal for them to do this. I should be able to see my statement and still receive a paper copy.
I spend about $1000 on this card monthly. I will now start using another card.

I often go to the Tj maxx to plain view with my family. Yesterday i went to the store with my son and daughter, I took children clothes more than $100. My son was playing near me when my daughter was trying on clothes in the fitting room. At the same time Maria came there and started angrily telling my son why You play here. My son scared and he said come on Dad go home, I don't want to more stay in the store and we will never come to this store again. I myself was surprised when Maria scolded my Son. She had no right to scold my Son like she could even say this with love so we do not feel bad and my Son does not even say that i did not go to the store again. I request You to explain to Angry employees Like Maria How to talk to children and his parents. Thx

I am contacting you regarding the Weatherford Tx TjMax. I have been going to this location for 7 plus years. Rae Dunn is the new trendy home decor that can only be found in TJ Max, Marshall's, and Home Goods. This certain location is allowing the same women to come in every morning and clear shelves of anything Rae Dunn. They wait outside the doors and physically slide the doors open by hand to get baskets so that they can run and shove anyone in there way to get to the items. They are rude and disrespectful. Once they get the items that have been put out prior to store opening they sit and wait for the employees to unload the boxes pretty much taking it out of there hands before they can even put it on the shelves. I'm not sure what can be done here but I feel for other shoppers there should be a limit on how many of one item you can purchase. Yesterday I was in there and one lady purchases 12 of the bird houses. I asked her if I could possibly get one and she was like nope sorry in a very snarky tone.

I bought an artificial plant with a terracota pot on 10/02 (Silkcraft of Oregon,
44in Grass In Terracotta Pot With Stand). It has arrived today (10/05) completely destroyed.
There was absolutely no padding or any type of protection for shipping of a fragile item inside the box. It is the worst shipping and handling job I have ever seen. I'll never buy again online from TJMAXX.com if I can't trust that the purchase will arrive in perfect condition.
Returns of a big piece become always a problem: or I pay $ 9.99 for the return shipping or I have to drive to a store with a huge box that I won't be able to move by myself.
I would like to get my refund without all that nuisance. The planter has to be thrown in the garbage, it is not sellable again. I can provide pictures to prove the condition of the item and throw it in the garbage for T. J. Maxx. Less money spent on shipping, and less gas spent, if T. J. Maxx cares at all for our planet.
Also, I've been looking for a number to call and talk about this issue with a representative for TJMaxx.com and I couldn't find any way to contact them in person in their entire website.
I have another complaint about my experience with their website: they offer free shipping for purchases above $89; but you have to introduce a code when you are checking out. It seems that if you edit your order details when you are checking out, you need to be careful to introduce the free shipping code once again, because the website automatically erases the code. I have been charged $9.99 for shipping when I had spent more than 200 dollars.
Thanks

On October 4, 2019 I was in TJ MAXX to see if I could find a jewelry box. I asked a nearby store employee if she could help me. She said sure and proceeded to look around. However the Manager came by and asked her what she was doing. She explained that she was helping me look for a jewelry box
The managers response was "now?" When the employee responded yes, the manager turned to me and said "we don't have any "
and walked away. It wasn't what she said, it was the manner in which she said it. Very dismissive as if I didn't matter. Extremely poor customer service from the Manager. That kind of behavior filters down to the other employees. I will spend my money from now on at the Ross Dress for Less next door. Sharon Armstrong