Vons’s earns a 1.1-star rating from 681 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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Online orders
Online Order # [protected] / [protected] Cindy Young Missing 6 items of 21 purchased with 1 out of stock. Charged full amount less out of stock. Called [protected] at 0848hrs been on hold for 2 hrs 39 minutes as I write this. I went online to research orders and the server is conveniently down. The store refuses to discuss this with me. I believe this i...
Read full review of Vonsdiscrimination
April 12 approximately 7:30 pm I entered into the store accompanied by my nephew and went to buy alcohol for myself and my mother in law as well as a bottle of juice. My nephew is 13 years old and only accompanied me into the store to be with me. I was also with my sister in law and she remained in the car since I only had 2 masks available to use and she...
Read full review of VonsName calling
During the COVID-19 Pandemic, I am shopping for my household and for my elderly parents. Today, I went in and Rita at the register told me that she cannot sell me two boxes of eggs, she said we could go to another register, she could not sell us two boxes. We explained that we are shopping for parents in another household and for our household and she did...
Read full review of VonsI am complaining about customer service
When I visited store #2254 address 311 West Los Feliz Blvd Glendale, CA 91204 on 3/29/20 I had just gotten off of a graveyard shift. I went to the store to get a few things and as I went to pay the cashier, Michelle, was extremely rude and had an attitude the whole time she was ringing me up. I did not do anything to upset her so her attitude was completely unnecessary.
Read full review of VonsComplaint about a Woman named Marie
She yelled at my wife and I upon checking out. She was behind us in another check stand and turned around yelled at my wife and stand 6 feet away. There's no way if my wife needed to pay. When she screamed spit came out and hit us both. Her name was Marie and it was Sunday March 29 around 11:00 am . I'm a senior citizen and disabled and to be talked down to...
Read full review of VonsRudeness
Vons, Coffee Rd, Bakersfield, Ca..4:45 pm I shop here 3 times a week, but that will be changing.. We're all aware of the virus concerns, but today, you herded us like cattle. It felt like being prodded into a box car, with an extraordinarily rude clerk who took this herding job beyond scope. Her attitide was diminishing and condemning and if you strayed a...
Read full review of VonsOnline Ordering- Very Disappointing! Outrageous Charges for minimal items after canceling almost entire orders
I ordered two seperate online orders for delivery totaling $124 and $132. The 1st order I wasn't notified my wasn't being fulfilled and items canceled. I received two bags of hot dog buns- and no hot dogs and diet coke. I was charged 3.95 and 4.95 service fee and delivery charge for a small order-amount which I wouldn't have purchased without hot dogs. The 2nd order- was canceled as it couldn't be fulfilled. I was notified by text. I was surprised when the delivery person brought 1 item- ziploc bags. this was a 2.89 item and was charged 3.95 and 4.95 for delivery and service charge. UNBELIEVABLE! Vons should notify in advance of unavailable items and allow customers to cancel any remaining items they can easily get at the store. I cant believe I was charged the amounts for 1-3 items... I will never use this service again! If you don't have the items or cant fulfill an order, you shouldnt allow people to place orders and anticipate items they need- especially what's going on with COVID and waiting a week or so for delivery and receive nothing!
My orders that were placed 2 weeks ago that were cancelled
I placed 2 orders online with Vons.com that equaled over 250 dollars. Vons was so quick to take my money and yet cancelled my orders days before it was suppose to arrive. I have a child at home that has immune transfusions weekly and I am unable to leave my home to buy the items I am in need of. I am going to be complaining to the media regarding this issue. Your customer service is terrible and the lack of empathy you have towards people who are unable to leave because of a disability. I need these items as they are essential!
Manager wrongly accusing customer
Store#2093 8011 University Avenue La Mesa, CA My name is Marivic Anderson, and around 7:40am on 3/18/20, manager Damon approached me and accused me of going in and out of the store to purchase multiple cases of water. I had just checked out with only 1 case of water, which is the only case of water I had purchased at Vons within the last 3 days. Damon...
Read full review of VonsDelivery
I ordered groceries online. The order was not delivered. Nobody got back to me. I did not receive any emails explaining what happened with my delivery.
I called customer service and spent hours on the phone to reach someone. I was on hold for hours without able to get to customer service representative. I left messages on their website and did not get any responses.
It has been 2 days and I still did not receive my order! I did not hear from Vons!
Customer service
Went to the above store on 3/13/20 at around 6:30 am. There was no water or toilet paper that were advertised the water is a three day special and toilet paper was your 5 dollar Friday so when I was checking out i asked for a rain check for the toilet paper being as they told me that the 5 dollar price would not be honored well you would think I was asking for the world this manager no raincheck we are in state of emergency don't you know that. I stated why would you advertise something you know you will not have and refuse to give raunchecks . She was the most horrible bond store manager i have ever encountered she said if I give you a raincheck I have to give the whole store one. She definitely should not be dealing with customers let alone be a manager. I really felt the need to write this letter as it was so upsetting. Thank you for your time in reading this letter
Employee
A couple employees working the night shift at approximately 12 A.M. chewed us out for utilizing the basket cart while shopping. My friend injured himself earlier that day, and was in pain when walking. So, in our attempt to utilize a store resource intended for customers with a lack of mobility, we were unnecessarily and harshly remonstrated. Yes, we are on the younger side, but as far as I know it is well within the realms of possibility that we can be injured. This ageism is unacceptable, and I assume that Vons will be concerned that its employees are being disrespectful to their customers. If we were merely crashing into merchandise and being a major nuisance, their actions and words would nearly be acceptable; however, using this resource as it is intended in addition to then spewing invective and profanity at paying customers seems like a questionable and non-sustainable business model. Not only did they do this, they continued to act hostile and otherwise imply violence after we amiably and peacefully returned the cart to it's original location in the store. Fostering an openly hostile environment for customers is unwise, so (just spit-balling here), perhaps a reminder to the employees would be in order to not use threatening language and aggressive profanity.
Rude and evil employee by the name of Darlene.
A couple days ago at noon, I walked into this store looking to purchase some hand sanitizer since the CVS next door ran out. The shelves were out of hand santizers and I decided to approach an older lady with short blonde hair, and glasses with the name Darlene on her Vons name tag. She then looked at me from head to toe with a cruel look, she then...
Read full review of VonsDeli
I was in the store last night (3/2/2020) at around 6:40 pm specifically to go to the deli. When I first walked up, there were two ladies talking in the back area so I waited for them to come to the front. I did see that the salad display section was covered and there were a few chicken pieces in the case but I figured it was too early for the deli to be...
Read full review of VonsEmploye having attitude
Sorry my poor English. I buy a house in 1998 and been a loyal customer since On Monday 17, I was late in night on lane to pay for my grocery's, was a big lane with only one register open, I ask him to call for help, because the line was growing. The employe start to yell loud "help, help" and laughing, after a I told him not to make fun and do his job, he...
Read full review of Vons and 6 commentscherry turnovers/bakery
I purchase these all the time and they are wonderful. However, those that I purchased yesterday were extremely hard and overly flakey and had no cherries in them at all, none of which can be seen before buying as they are in a plastic box. What happened??? I don't know if they are made in the store bakery or somewhere else but whoever made these turnovers must not be able to see or thought he/she was making something else.
Read full review of Vonsovercharged for fab 5 items and sold old chicken tenders!
I purchased 7 of the items offered in the fab 5 section of this week's ad, and I was charged full price... Not the discounted price. This is not the first time this has happened. Also, I purchased chicken tenders and asked for fresh, but was told the ones in the case were only 5 minutes old, but they were barely warm and tasted old! I have been shopping at...
Read full review of Vonsunable to put in phone number for gas points
Checkers at Vons Covina/W. Covina California routinely bypass the entry field for customer phone number. As I result, I do not accumulate points from this store. I consider this stealing since I do use those points to save money on gas. Please ensure checkers are restrained from preventing customer inout of the phone number to receive fuel points. I have...
Read full review of Vonsservice
While I was in the store he was following me because I had chips in my hand I put them down then he started following me even more and said I was trying to steal the chips and he also said it's his job to look and so he looked at my [censored] on purpose it was disgusting and so inappropriate after I said please dont stare at me he said it's his job once again and...
Read full review of Vonsfront end managers
I Came into the store this evening to grab a few things with my boyfriend and had to urgently use the restroom first. As we got out of our car and asked if the store was still open and where the restroom was, the young boy taking out the trash said he would be with us in a second to open the door. We waited and waited until my boyfriend went to find someone...
Read full review of VonsVons Reviews 0
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Overview of Vons complaint handling
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Vons Contacts
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Vons phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 723-3929 phone numberDisabled Services Issues+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 505-4040 phone numberGrocery Delivery+1 (714) 300-6131+1 (714) 300-6131Click up if you have successfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6131 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6131 phone numberMedia Contact+1 (714) 300-6786+1 (714) 300-6786Click up if you have successfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6786 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6786 phone numberMedia Contact
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Vons emailsdeliverysupport@vons.com100%Confidence score: 100%Support
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Vons address618 Michillinda Ave., Arcadia, California, 91007-6300, United States
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Vons social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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