Vons’s earns a 1.1-star rating from 681 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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employee
Hello, I live in the area I use this store to purchase my groceries. I love the olive bar, since it was open I buy olives from there. {THERE IS NO PRICE POSTED ON THE OLIVE BAR} I noticed the in the past few months even that I still get the same mid size container the price has increased tremendously to the point that I have been consider not to buy olive...
Read full review of Vonsemployee
We moved to HB approx. 3 years ago, happy that a Von's store was literally around the corner from our home. We had certain check lists and this was one. We have been regular customers to your store, but in the last month a new employee has been added to the Deli section. Shonda, the new manager has an edge on her that won't quit. We were told that thing...
Read full review of VonsRacially biased customer service
Had a negative customer service experience at this location while using self checkout. The culprit, an extremely large/intimidating Mexican woman named Maria became agitated and angry when I needed her help purchasing produce. When you purchase produce the machine will tell you to accept the weight and then tell you to move the produce to the bagging area...
manager named charles
This man is so very rude to me and many other customers. He is always grumpy and treats his employees badly. Certainly a poor example of leadership in any company. All the employees talk bad about him. You should do something about this. I have friends who will not shop at this store because of him. Who actually hired this man and or let him get in the...
Read full review of Vonscashier
I went to Vons at 6pm on Friday 27, 2019. I bought a chicken at the deli then wanted to get bread and got in the line to buy the bread. And the cashier was trying to get me to pay again for the chicken. I told her I already did and she made a big seen. The deli didn't give me a receipt and the cashier was making a big deal over nothing. I order to give my...
Read full review of Vonscookies
I ate a cookie and there was a hair BAKED into the cookie and i pulled out of my mouth. I am really upset. Aren't they supposed to wear hair nets. I never want to buy from vons again because of this, how can this possibly happen? I can sue you guys for this and many people too if this is what you guys are gonna be doing. You need to require proper hygiene for your workers.
Read full review of VonsCustomer service
My mom realized she forgot something, and I ran as fast as I could to get it. I was only gone for a minute, but an older lady with long gray hair named "Roz" or some form of "Rose" yelled at me and said "go home!" I understand it was 5 minutes before closing, but i was only getting a gift card right near the checkout. I explained my mom was already checking...
Read full review of Vons and 3 commentscustomer service
I was recently shopping at Von's and heard a cashier at an adjacent register speaking belligerently to another employee, who was visibly upset. I overheard the conversation and found out by other employees that this cashier is known for belittling other co-workers, especially the clerk at her aisle. There is absolutely no need for this display of behavior...
Read full review of Vonspharmacy girl
I was picking up a prescription at Von's while driving a handicap cart. I pulled up near the wait line as the cart would not fit between the piles of boxes where is the wait line. The only person in line was a lady waiting and she told me to go ahead of her. I asked if she was sure, and she said, yes. When I did, the blonde girl who got my prescription wa...
Read full review of Vonsairbnb gift card
I bought a airbnb gift card on 11/25/19 there was nothing stated that there was a no return in place or I never would of bought it, also it states on the card or the package that it came in no refund, calif. State law states through consumer affairs this is unlawful and I demand my total refund pls. And thank you. My name is steven teran my phone number is [protected] pls. Contact me to resolve this a.S. A.P.
Read full review of Vonsreturn
I purchased 2 diabetic cook book magazines then I bought a book at Barnes and noble decided I did. Not need the diabetic magazine it was not used and perfect condition I did not read or even open it I went to store to get a refund and the clerk was very rude said I can not return .. in the store website there is no where in the policy listed that I can not...
customer service
11/29/19 I go to my neighborhood Vons and I went to get a money order to pay my rent, I was short 20$. I decided to buy some milk so I can get cash returned. As I'm in line the person working the register, isn't professional at all she giving hand daps and handshakes to her coworkers while we are in line waiting, as I get to customer service a young man put...
Read full review of Vonsbig rig
One of your company Big Rigs almost side swipes my brand new car he jumps in front of me basically bullied his way to the lane I was in I've never been in a situation like this his driving was very careless it seems like he was running late or something but that truck in to big to drive like that I was on my way to Sunday dinner after that in counter I lost my appetite
pricing structure
Promotional sign at hot deli offers 8 piece ckicken and 4 hawaiian rolls for $5.99. I ordered it knowing the paired deal would be more as I do not have a club card. The sticker on the chicken carton said $7.99. It priced out at the register as $10.60. Customer service manager could not understand that the sign advertised a paired deal. The sign did not...
Read full review of Vonsnight shift manager nov/10/2019
I was shopping at my neighborhood Vons which I usually go there for groceries and yesterday I only needed one item which took me over 15 minutes to look for I tried looking for employees working but their was none around the aisles to be found so I walked up to the cash register asked 2 employees which was not doing anything they said they don't know it and...
Read full review of Vonsmissing item not in the bag
Once again an item was not in the grocery bag that was on shown on the list as having been purchased and paid for. The second time that this has happened with vons delivery. I even asked the driver twice if everything was off the truck. What — do I have to climb inside the box truck to check and make sure? Ridiculous. The delivery driver also stated that things were "slow" that night which explains why the delivery was shockingly on time — exactly at 6pm. But regardless of that — there should not be a missing item, period. One time is a mistake. When it happens 2 or more times, that's a problem..
vons online order.
Placed a $222. Order online. October 22, 2019. Within the order was 10 + boxes of Crystal Light drink packets.
I started using them yesterday and the packets are busted open and the powder is in clumps. I called crystal light and they told me that in that condition the packets must be at least one year past the expiration date. I then called Vons Order Center and was told that I needed to call in within 7 days of receiving my order so they could not help me. Are they serious?. Selling me $30.+ for an order that the items are NO good.
sushi
My boyfriend went to go get me sushi in the morning and when he got back the sushi looked old even tho he bought it before the expired time. The shrimp inside was brown the rice was hard. The avocado was starting to go fully bad and it doesnt makes sense on why it should be old when we live right across the street so its a 5 min walk from my house yo vons
Frozen yogurt
I purchased one of your Signature Brand Lowfat frozen yogurt last month. (I no longer have my receipt). The frozen yogurt was stored in my garage upright full size freezer. My husband went to serve himself a bowl of the Lowfat frozen yogurt 2 nights ago and found it was iced up around the sides and when he went to eat it he said it had no flavor and tasted...
Read full review of Vonswebsite is down
For the last 10 days VONS website has been down and customers cannot order online. I'm a senior, don't have a car, and depend on deliveries. Today I called them and waited 35 minutes for someone to answer. Finally a man came on the line and I asked them if he knew when the website would be working again, he "acted" surprised, and I told him that the webesite is down in al 50 States. He asked me the silliest questions i.e. did you clean the cookies in your PC? what browser are you using? and other nonsense. I told him that I have worked with PC's since the 80s and all I wanted to know is when will the website be running again, he replied that IT was working on this problem. He tried to give me the run around and I told him so and hung up. I bet my right hand that they hire Indians and we all know that Indians mess up everything they touch.
It's been 20 days and VONS/ALBERTSONS website is still down.
Vons Reviews 0
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Overview of Vons complaint handling
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Vons Contacts
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Vons phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 723-3929 phone numberDisabled Services Issues+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Vons by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (877) 505-4040 phone numberGrocery Delivery+1 (714) 300-6131+1 (714) 300-6131Click up if you have successfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6131 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6131 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6131 phone numberMedia Contact+1 (714) 300-6786+1 (714) 300-6786Click up if you have successfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have successfully reached Vons by calling +1 (714) 300-6786 phone number Click down if you have unsuccessfully reached Vons by calling +1 (714) 300-6786 phone number 0 0 users reported that they have UNsuccessfully reached Vons by calling +1 (714) 300-6786 phone numberMedia Contact
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Vons emailsdeliverysupport@vons.com100%Confidence score: 100%Support
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Vons address618 Michillinda Ave., Arcadia, California, 91007-6300, United States
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Vons social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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