Walmart
Reviews and Complaints

Placed a order at dumbcorp.com for a vizio 55"led lcd tv, order went thru, credit card was charged. I selected site-2-store shipping method.
Same day I made 2 of my friends aware of this incredible deal (199.99), of which both of them purchased. The 1st friend, as did i, had our orders cancelled"your order was canceled on 04/20/2011, due to a lack of product availability". The second friend, and last to order, has received his tv, and no amount of calling customer care will get us the tv at the low price of 199.
So we ordered first, and our orders cancelled. The last to order got his tv, no big troubles at all, for the very low price of 199.99
When I check the walmart.com (Dumbcorp.com) website, it says lack of product avail...

Very frustrated with their lack of customer service in this regard. This is false advertising, a bait and switch, dishonest practice which is illegal in the state in which I reside.

Will contact: bbb, attorney general, & para-legal friend, & also file court case.

Funny thing about this is: walmart is going to loose money ether way, they have 1 of 2 options:
1. Give me the tv, take the loss, make a customer happy (It was their mistake).
Or
2. I will continue to pursue this matter so persistently, it will cost them. (Hours spent on phone with reps & agents, lawyers, etc).

If they elect option 2, they will still loose (They loose ether way, they made a mistake), but they will also loose a long time walmart.com & walmart b&m customer.

The reps on the phone have not been able to be of any assistance at all.

Odd way to do business.

I would like for Walmart to either get off of there butts and tell Publishers Clearing House to STOP! letting them tell people they have won $1000 Walmart Gift Card and then they don't follow through with it! I have got the same flashing "you are a winner of $1000 Walmart Gift Card and NOT GETTING it I did what they said to do I purchase two items, Even though supposedly you don't have to purchase ANYTHING! to win. But I ordered anyway even though I didn't want to order anything and STILL DIDN'T GET MY GIFT CARD! It's all a SCAM!

I needed to change my 4 month old son.I went to the restroom located in back of the store.I layed my diaper bag down and pulled the station out from the wall.When i layed my son down the table was broken with no cord attached, latches broke and he fell.Lucky enough I was paying attention and was able to catch him.Why this wouldn't be installed correctly or maintained the right way blows my mind.As to other parents my children are the most important thing in my life.For me to have to lose my baby to head trauma or even him be hurt by Walmarts Neglience is unexceptable.I am not sure where I will go from here but my first thought is to make sure that all parents know that this could happen to there child.At know time should a customer have to worry about something like this.Words will not express how livid I am and I hope from now on that they are maintained.

i took my car to walmart becuase it needed a oil change and they messed up my car they put way to much oil in my car and it souneded like it was trying to throw a rod and now it wont crank i wanna know what yall could do to fix this problum it was fine before we brought it to walmart for an oil change .i have a subaru impreza 1994 ive had it for 2 years have replace more than 2000 dollars worth of parts in it and now it wont crank beause of walmart..

I too have been treated very bad by these people at the hiawatha walmart. They treat customers like crap over there no matter what your race is. Maybe these walmart employees are prejudice maybe not but they sure are rude to this caucasion too. i think they think i am white trailer trash. This hiawatha kansas walmart needs to fire everybody and hire a new crew!

I took my 7 year old son to buy a 4th Nintendo Game for his DS at Hiawatha Kansas Walmart 66434. The little walmart employee acted like he did not want to help my son and I. I asked 3 times if he could open the locked cabinet and let my son pick his new game out. This employee gave us the most prejudiced look I ever seen in my 47 years! He rudely slammed open the cabinet and shouted at my son, "WHICH GAME DO YOU WANT". My 7 year old son pointed to the game and all of a sudden got afraid of this Walmart employee! This Hiawatha Kansas Walmart employee grabbed the game slammed the door shut and took off to the front of the store. I shouted, "WHERE ARE YOU GOING WITH MY SONS GAME" After following him 3 isles he finally said, PICK THIS UP AT THE FRONT" I reported this behavior to the evening WALMART MANAGER IN HIAWATHA KANSAS, And his attitude was just as bad as the Walmart Employee who scared my 7 year old. I informed the Manager I bought 3 games before here at $49.90 Each and a diffrent Walmart Employee each time handed them to my son with a smile and said, "I HOPE YOU HAVE A GREAT TIME WITH THIS GAME" The Hiawatha Walmart Evening Manager replied, "I THINK HE JUST DID WHAT HE WAS SUPPOSE TO DO" I told my son, these people act like this because of our skin color! I told my son we will not spend our money here anymore for games. We drove round trip to the next closest Walmart in Saint Joseph Missouri 90 miles to buy the game and was treated like a human being. This is why I say THE WALMART STORE IN HIAWATHA KANSAS 66434 DOES NOT CARE FOR NATIVE AMERICANS!

On April 15, 2011 you boyfriend paid $ 350 to load at green dot / walmart money card. He is working for a pipe line in Douglasvilla GA and has sent money to me for weeks this way. He called me with the code so I could reload my walmart money card. I worte the code down and didnt try to reload untill 7pm. To make all long and very stressful story short, I NEVER GOT MY MONEY! Sam would roll over in his grave if he knew his business (and dream) is being ran this way.

On March 16, 2011 I was shopping online for wooden swing sets for my son’s 4th birthday. I found the Adventure Play Sets Columbia Wooden Swing Set on Walmart.com for $399. I was excited about the price, and the free site to store shipping was an added bonus. I shared my findings with two of my coworkers (who will gladly provide written statements), and I also took a picture on my cell phone and sent it to my husband. My husband and I discussed the swing set for a couple of days, but finally reached the decision to purchase it. When I went back online, the swing set was out of stock but still priced at $399. Since the set was only available online (not in stores), I monitored the website almost daily for a couple of weeks for the set to become available again. Finally, on the morning of Monday, April 11, 2011, the set was once again available and I ordered it immediately. Later that day, I went back to the website to check the status of my order and I noticed that the swing set was out of stock again. The status of my order was “in process” but the payment had been made so I assumed I was lucky enough to get one of the limited amounts while they were available.
On Tuesday, April 12th, I checked the status of my order again hoping for a better estimated time of arrival so that I could start planning my son’s birthday party. I was absolutely shocked to see that WalMart.com had changed my order, and that they were shipping a swing set that I did NOT order. I was even more shocked when I found the posting for the swing set that I did order, still out of stock but with an increase in price to $499! I immediately contacted Customer Service via email and instructed them to cancel my order and to refund my money. I took the time later that day to send another detailed email to [protected]@walmart.com. The response that I received to both of those messages was a generic return policy. I responded to those messages informing them that I was going to file complaints with the BBB and with any blog that would listen, in hopes that such a response would force Walmart.com to address the real situation. They responded and apologized that the swing set in my order was not the swing set that I “preferred.” I believe that Walmart.com baited me with the swing set that I wanted, and once they received my money they switched my order to a less popular swing set that I did not want. Now, I have to wait for a swing set that I did NOT order to arrive before my money will be refunded. Then, I believe that they decided that since this set was so popular, they were going to increase the price.
I am including a photo of the swing set that I ordered, being offered on www.bargainsaddict.com through Walmart.com for $399. This ad was posted on 4/10/2011. This is the swing set that I watched for a few weeks and eventually purchased, but it’s not the swing set that Walmart.com is sending to me.
On 4/13/2011 at 5:59am MST, Walmart.com Customer Service guaranteed that I would receive a phone call within one business day to help resolve this issue. It has been 24 plus hours without any contact.

Walmart.com states a range that product will be delivered using site to store. Today is the last day of their scheduled time. They have had over 10 days, I tried calling the store it is to arrive at and they became somewhat rude with their "When it arrive we will contact you, if you don't hear from us then it isn't here" attitude. So I asked since it is due to arrive can I take one from the store and you replace it when it arrives. They were like "NO! That would mess up our inventory". They proceeded to explain that my order is coming from another "store" and that is from their inventory not the stores I am at.
The girl was so worried about messing up the stores inventory and less about customer service. The ONLY reason I ordered online was the store did not have any in stock originally but then got some in. My choice was to cancel the order which showed it was on the truck for delivery or wait. I have given Walmart the full time they asked for and the people act as if I am an inconvenience to them... nice. Also, Walmart.com does not offer a phone number to call, they provide an email link. I have not received any replies to my inquiries yet.

I have been out of the country and upon my return to the states i decided to put some money on my card while i was in Wal-Mart. I put $50.00 on the card #[protected]. I did not know at the time the card had expired. I figured since the system accepted the load that it was good. I tried to use the card at a later date and was told it said it was expired. How do i get my money back. The ST# is 0610 OP# [protected] TE# 11 TR# 05181 Debit Load 060538819035K REF#[protected] Network ID 0049 APPR CODE 054028 Loaded on04/06/11 $50.00 Call me soon and let me know what to do. Anthony Byrd

On April 1, 2011, I reloaded my WalMat Money Card at the WalMart Superstore in Phoenix, AZ on Bethaney Home Road.

On April 2, 2011, I was trying to use the card and was told by the merchant that the card had expired. I looked at the card and realized that it had expired on 3/2011. I went back to WalMart at their Money Mart Services and was told that there was nothing that could be done. All my money is tied up in the card. I called the Customer Service which was located in the Phillipines and was told that they would sent out a card for me and sent it urgent which would take 2-3 days.

On April 6, 2011, I checked my mail when I got home and realized that the card still did not arrive. I called Customer Service again and this time I took a Badge #0592 which told me that there was never any information stating that a card would be sent to me. I couldn't believe it, he was actually telling me that there was nothing they could do, because it was on the automated system as lost. He advised me that I would have to wait 8 to 10 days for the card. I told him that I need my money can I please speak to a supervisor. He had me on hold for about 1/2 hour and no one came on but him (Badge #0592).

To date I have no money and no card, is there someone that can help me? I am traveling on empty with my car and had to borrow $10.00 just to get to work. Please help me. I have a total of $249.00 tied in the card and no one with WalMart has helped.

The Phillipine Call-Center is definitely no help. They took my card regardless that it expired and now I am not able to have any money.

Mary T. Bordelon
8808 N. Black Canyon Hwy #310
Phoenix, AZ [protected] ext310

All I wanted was a simple oil change. It was 1pm on a Thursday and there were no other customers in line or behind me. While the technician promptly greeted me, the desire to have me sign the release form seemed more important than gaining my confidence. He told me an oil change would take 20 minutes. Forty minutes later, I came to pick up my car. Walking away, I read the receipt and was shocked to learn they vacuum out the car! WHAT? There were no signs and no forewarning the technicians would be rummaging through the interior of my car. If I had known, there would have been a different outcome and I would have secured my valuables. That’s right - You guessed it! Wal-Mart employees ripped me off. However, I didn’t know that until I drove into my driveway, then reached for my garage remote, and discovered it missing. After checking every nook and cranny, I realized the remote was gone. In addition, I noticed that some of my (hidden) papers with semi-sensitive data had been disturbed. Quickly, I drove back to Wal-Mart, went directly to the main customer service center, and asked for a manager. That was a waste of time as well. She kept promising me she’d call me back and never did. What a disappointing experience all the way around. Long story short, they have no proof that one of their employees stole my remote. Worse of all, after I got home and parked my car, I could smell burning oil, something I’ve never experienced before with this car. After the car cooled down, I checked the dipstick and saw what looked like watered-down, pale-looking oil. I've never seen anything like that before! Since I have no recoursee, Wal-Mart doesn't have to be accountable. Wal-Mart: something is seriously wrong! The type of employee you have working for you directly reflects the management! Is this something you condone? Fire the manager and fire the thief, because you’ve attracted a very crafty thief who might even be a professional and your manager wasn't disturbed to hear the news. Watch out Wal-Mart, you are next! The thieves are coming after you, too. By the way, that's the last time I'll do business with Wal-Mart for anything. I’ll avoid Wal-Mart from here on out. On a typical month, I'll spend $300 a month in Wal-Mart, but will now spend it elsewhere. Here is hoping this message will warns others and spare them the trouble! You certainly don't care...

I will never leave a prescription at Walmart again! I took three dermatologist prescriptions to Walmart on a Friday and they told me that one of the prescriptions could not be filled until Monday because they had to order it. I then got a phone call on Monday claiming all three were ready, I called and they told me that only two were ready. Also, important to note I am a self-pay, I don't exactly believe in insurance and I am self-employed. Either way. when I called they told me that one of the medicines would not be available until Tuesday.

On Tuesday my husband went to the store and they told him they had no ordered it because they thought it was too expensive at $120...really? I had already given the okay for all 3 regardless of price. So they say it will be ready on Wed or Thurs. I go by on Wednesday and guess what not ready, I call on Thursday and not ready. On Wednesday when I went they told me they had it and then they told me no it was a lotion versus a gel and the prescription said gel and they could not give me that one. Then they the pharmacist told me that they had to order it but not to worry because they did carry it and would have it next day.

Okay so on Saturday I call before I pass by and they tell me they don't have it yet and that actually they don't carry the gel. Why didn't anyone call me? No one though to call me and tell me they could not order it? They told me I would have to wait until Monday, mean while I am out of my samples and the other two prescriptions aren't the most important.

So I am fed up at this point and I go pick up my prescription and tell them I am never going back there again because for 8 days they gave me the runaround. I actually went to Walgreens and guess what? Took them 15 minutes and it was only $52. So not only did I save money, I was also treated right and with efficiency.

Worst customer service experiance ever...

I get my paycheck direct deposited to my wal-mart money card every friday for the past year. My card expired 03/2011, so in february I called to see when to expect my renewal card. I was advised in mid march. I just wanted to make sure I had it before the expiration date of course. I checked back with customer service about 10 days prior to the end of the month to see if the cards were mailed out and was advise everything would be fine I would have one by the end of the month. On the 04/01/2011, I still had no card, I called to check on it and they informed I would have no access to my money until they mailed me out a card and it will be 10-14 days before I get my card. Mind you... It’s the first of the month now and I need to pay my rent. I was unaware if the card is not up to date you cannot even go into the wal-mart money center and with draw money because your card is expired. I was advised to call back the following day because they could not rush a card when the just mailed one 2 minutes earlier via snail mail. I worked as a manager for discover card for 10 years I don’t ever remember a card taking 14 days to get anywhere. So I ended up having to get a title loan to pay my rent until the following friday...

Now its sunday 04/03/11 and I call to get a card overnighted to me, the lady advised me it would be $29 to rush a card to me but I would have it in 1-3 business days. That means by wednesday 04/06/11 and she advises me because of all the trouble she would not charge me the $29 to get me my "free" renewal card.

So today is 04/06/11 8:30 am pst... I just called customer service for almost an hour and got jocelyn I believe her name was badge # 0046. Explained to jocelyn that I had taken out a tile loan to cover rent and I needed to pay it back by friday 04/08/11, plus that’s another pay day and it would be nice to be able to buy gas and food with my money since I spent my last $20 on gas this morning.

* I have worked in the customer service banking industry my entire life, so I remained calm and respectful up to this point*

Jocelyn advised me there was no fed ex tracking number and I would not be getting my card today as advised 4days ago. She advised me not to worry that I would have my card by the following tuesday that it would now take 5 business days from today. I tried to ask her if there was anything she could do to get me access to my 2 paychecks by friday. She said there was nothing she could do. I would now have no access to 2 pay periods of money. I asked if she could over night me a card and she said no because she would have to cancel the one she just sent and there is a 2 day waiting period before they will send a new card. Again I will not get it by friday with her explanation.

I advised her what if she did not cancel the card and just over night me a duplicate of the one she was sent out, and hopefully I would get that one by friday and I would not just have two of the same card eventually. She said that would put my account at risk having two cards out there! Really?

That was the point of my one and only curse word used... But I could not hold back any longer, sorry!

I then asked her to put her overwhelming concern for the security of my account aside (I can’t even get the money how is a crook going to get it?)... And asked if my suggestion would work? She advised me, "yes", but they would have to charge me for the overnight card.in addition I was advised that the first fee was not waived either as advised on sunday by the rep who said I would have the card today. I then asked if jocelyn could waive the fee and she said no, why would they waive the fee. I explained, "why is any of this my fault why would I pay for their mess up?" I ended up having to say just mail the card I will deal with it later. So now it cost me $30 to do the title loan so far if I can pay it back on this friday and two $30 charges for 2 fed ex charges ($90 so far) in which they could not provide me with tracking numbers for.

I then asked jocelyn if I could have some sort of extension to call back if I have issue and she said "no she did not have a direct line as a manager". Hmmm... I said okay, can I get your last name? She said "no"... I asked if they had multiple call centers, she said "yes", so I asked for her center location to help me narrow my search for her if I had to call back. She said "no", I probed more then she said "our head quarters is in california"...

When asked do you work in head quarters she said "no", finally she said this is the philippines call center. Didn’t know that was top secret, sorry jocelyn to put you under the gun. I then asked if I could have the full name of her manger or just the first name? You guessed it, "no"!

I advised her in all my time calling customer service for any reason or in my career I have ever been denied this simple information.

I will wait and see what happens friday; I cannot wait for this nightmare to end and to be able to end my business with wal-mart. Do not put your self in this position!

Thanks for letting me vent,

Brian

Wlamart incident report

Today is April 5th time is now 1:25 pm.

Get up this morning to prepare for my closing that I have at 2:00 pm for the purchase of  a property located at 8209 Taylor road, Riverdale GA 30274.

On my way to work I needed to purchase some hair jell and denatured alcohol and get money order for $2000 to go to closing today. So to save time I make a stop at my local Walmart store located on Howell Mill road in Atlanta GA. I walk into Walmart at 11:01 am and go over to the customer service area where I noticed a ATM machine where it is quick service to purchase money orders as well as perform other transactions. So I decided to use the machine. The machine states that the money orders can only be purchased at $500 increments at a time. So I select the option to purchase my first money order of $500. I input $500 in cash which was broken down into $5, and $20 increments. I deposited my cash into the machine and got my first money order of $500 (R202661700296). I received my money order and receipt. Then I follow that transaction with another transaction to purchase $500, which was in increments of $20, $50.I deposit y cash and I received my second $500 money order (R202661700307) and my receipt. Now I go to make my third purchase for another $500 money order and noticed that the machine provides you the option to make multiple purchases in one transaction. So to save time I select to purchase another $500 money order. Now I have a total due of $1001.20. So I put cash into to the machine in increments of $100 bills to complete my purchase. After inputting the cash, a message on the screen pops up and state that for my protection a Walmart associate is need to finish the transaction. So I turned to the customer service rep and ask her to asset me in completing my purchase. The customer service rep comes over to the ATM and enters her code and the machine states that I have exceeded my daily limit. Then the screen goes back to the  home screen as if I was at the beginning stage of my transaction. There were no receipt printed or no money order deployed from the machine. So  the customer service rep call over the customer service supervisor and the cs supervisor pulls a a report from the machine. The machine prints the report and the customer service manager says that the report doesn't show my last transaction for the the 1000 money order that I purchase. The cs supervisor ask another rep to assist him with opening the atm and counting the money within the atm. The cs supervisor count money from the atm and calls for management. So the cs supervisor comes over to me and states the the loss prevention reps were in court and that I would have to wait until they get out of court in order for them to review the security cameras. Well I have a closing at 2 pm. and I'm out of $1000 for my closing. So I asked the cs supervisor to contact the store manager and get him or her to come up to resolve thus problem. I sit and wait 30 minutes for the assistant manager to come up to asset. She comes up and started that they have to go thru procedures tot count all the money and view the video tapes. So it sit and wait while the perform the procedures.  The assistant manager comes out the office and states to me that they counted the money and viewed the report of the transactions on the machine. She now explain to me that the machine states that my first two transactions are cash and that my last transaction was done via debit card which was declined. I  proceed to inform that that I never used a debit card nor did I ever even pull out my wallet to do so. Now I'm realt upset and she informs me that they still need to view the tapes and that would take a day. So I call Atlanta police department to do a incident report. The officer arrives and states to me that the matter is civil and it's a issue between, myself and Walmart. He was not able to write a report. Then a associate form the loss prevention department comes up and try's to explain the same thing that the assistant manager stated that was on the machine journal. I then proceed to gather all the names of the Walmart associates involved and call Walmart corporate offices to make a complaint.

Report completed at 1:59 pm 04/05/2011

Mike caster [protected] or7706451216

Kelley-assistant manager
Damon- customer supervisor
Janece- asset protection [protected] Ext 100
Camay- customer service rep
Shane- asset protection manager
1800-Walmart 

Machine was serviced today. 10:00pm