Zaxby's’s earns a 1.2-star rating from 409 reviews, showing that the majority of chicken aficionados are dissatisfied with their meals.
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Customer service and health violations
On 1/9/21 I went to order a salad in the drivethru and asked for a salad with shredded sandwich lettuce instead of regular lettuce which I have done there and other location in the past due to medical issues. I was told by employee #345 Miyah J they would not do that and when I told her they had done it multiple times in the past she became rude and told me...
Read full review of Zaxby'sPoor service and quality of food
On Oct 14, 2020 approximately 5:27 pm I was served at your 6671 Tara Blvd Jonesboro, GA 30236 location. I ordered 1 TD/Wings and Things. First I checked my bag and noticed I was missing are my requested condiments, so I asked for them along with the celery that was missing. Then once I drove off, I remembered I didn't get my debit card, just to find that the attendant placed my receipt and debit card in the bag vs in my hand.
Upon me arriving home to eat my meal, I ate my tenders first which were small but fresh. However when I went to eat a fry and fries were cold. So when I went to bite into a chicken drummie (Being that I was given all drummies which I NEVER requested) it was not fresh. So when I inspected the remaining four, I noticed they were all stale, unfresh and appeared to have been left over and re-fried.
So I drove back to the restuarant (less than.5 miles away) to inform the Manager just for information purposes and to advise him that the quality of service has gone down from previous visits and maybe a relook or revamping may be needed to build up better customer service.
Unknown to my belief, the manager was very rude and agitated. The young man (said his name was Jon, although he did not have on a name tag nor was his cloths impressively wore) came across accusatory. The young man accuse me of eating the food and then bring back what I didn't want only to get more food. This was after I continued to tell the young man that I didn't want my money back nor another meal, but just to inform him and his crew under his management needed to improve the service.
The young man was unaccepting of the courtesy advise and definitely did not apply your training strategies about customer/employee conflict and problem resolution. This young man was very inmature in his response and did not exhibit leadership qualities synonymous with the brand of Zaxby's.
Going forward, I will never visit that store again and I will tell others not to patronize the store. My request is for this to go into the employee's employment file and for the young man to go through a "REAL" managerial training so that he can grow and become a better agent for your brand.
Thank you,
Your loss fan, Ms. Davis
Poor product!
Cold french fries in plastic box that had few in it as Well! No ketchup at all. I did ask for ketchup! Chicken was dry and sauce grainy and strong on vineagar taste! Large coke had no distinguishing coke taste at all $14.00 for dog food? Never again.
Read full review of Zaxby'sHakima fennell employee 37211 nolesonville pike store
Recent I have complained about this rude individual everytime I travel to tennessee I stop at 5228 nolesonville pike to eat at this restaurant, hakima fennell works there and always gave me problems each visitation, I am so tired of her attitude. She always serves my food as a mess the chicken was cold and old. I mentioned this to her. She replied with a...
Service and food
Not often I file complaints but when I do it's for a reason. I purchased food on Saturday 7/24 and I asked if the meal came with sauce and celery sticks . They said yes but of celery. I got home and there was no sauce. I drove to the store and got sauce and celery. Today I went back and when I ordered I asked does all of the sauces and celery sticks come...
Read full review of Zaxby'sFiring
I was never told about my write ups never sign any paperwork but got terminated because a manger gave me boundaries that I couldn't cross but then when another employee came in they were allowed to cross that boundary I couldn't back up food I couldn't make drinks but everybody else could it's plain as day to see because we have cameras and audio never said...
Read full review of Zaxby'sGeneral Manager Stuart Mullins in Blytheville Arkansas
Hi, I am a former employee at Zaxbys in Blytheviile Arkansas, and the things I see our General Manager(Stuart Mullins) do is not professional at all. He is not fit to be a manager at all, let alone a GM. He does things that we cannot or is not allowed to do such as 1)Taking about 20 breaks a day just to go out and sit in his car and smoke marijuana and the...
Read full review of Zaxby's and 1 commentEmployee service
I find the actions of Zaxby's to be appalling and disturbing during this time (Covid-19 Pandemic) where individual's Health and Safety could be compromised yet a franchise such as Zaxby's does show a care or compassion for it's employees. What I mean is that, Zaxby's does not compensate its employees for hazard pay, but yet the employees are exposing their...
Read full review of Zaxby'sthe service
I was basically hired at zaxby's and they called me in like 3 times to feel out paperwork every time I went the manager never had the paperwork, He always made me come back the next day still never had the paperwork, So he said that he would just contact and me tell me when i'm on the schedule then he will just have me fill out the paperwork, when I went in...
Read full review of Zaxby'swings and things
I went to zaxbys mooresville nc. They for got an item of food in my tray for a drive thru order. I called when I was home and told them they needed to make it right. They refused so I told her I would just write a bad review. Then she says she will have to talk to a head manager and call me back. She took my number and name. And I never recieved a call...
Read full review of Zaxby's and 1 commentzaxbys club
I ordered multiple items one of which was a zaxbys club. I requested that the sandwich not have lettuce or tomato & the cashier repeated that back to me. When I got my food I had both lettuce and tomato. When they gave me my corrected order it was clearly visible the unwanted toppings were simply scraped off because i still had lettuce on my plate. My sandwich was not fresh like the other things I ordered because my cheese was no where near melted or looked as if it would melt. I am highly unsatisfied with my experience at the Greenville Stantonsburg road location.
service and racial comment
Ad to give a star but unbelievable experience. We went through the drive through, ordered and pulled up to the window. One of the meals was missing, no big deal. I told the girl and said it's no problem there's alot of cars waiting i'll just park and come in and reorder and pay. She then rolls her eyes at me and huffed. My wife said she didn't want it in...
Read full review of Zaxby'sproduct / service
I was a worker there starting at 9.50 then I moved to the kitchen with no raise then they made me a shift leader with no raise . They got me working all kinds of hrs with no raise . They don't care about their employees. The "hire" manager don't care about nobody but his girlfriend (who also works there). They serve food with their bare hands and act...
Read full review of Zaxby'sclosing at 2 pm and not opening until 5 pm
Today, Sunday, September 22, 2019, at approximately 2 pm we stopped at Zaxby's in Paducah, KY, to discover the door was locked. Another woman said the drive thru was closed and said to come inside. There were people inside eating, so we called and they said we are closing until 5 pm, but gave no reason and no signs were posted on door. There were several...
Read full review of Zaxby'sfries/seasoning
My grand daughter and I are at this NEW location and she asked for some extra seasoning for her fries. Well they give her a container of fry seasoning and some other nasty spice mixed with it . Well she did not notice it until she put it on her fries well by then they were ruined . So I went to the cashier and showed her and the boy with the dumb look on...
Read full review of Zaxby'sit was something in my box of food
I'm sitting here eating half way into eating my 4 pc chicken plate I pick up a fry and under my fry this silver thing is in my plate under my food Currently pregnant and that's a big safety hazard for me having unsanitary things in my food that's a danger to me and my child your employees we not rude but they need to be careful and mindful of how they handle food I should really call the health department and have them investigate this its awful
This is the salad I bought from Zaxbys in Troy Alabala
I went to Zaxbys in Troy, Alabama. Ordered a salad in the drive-through. Got home got settled in and started eating. Halfway through it I find several pieces of bad lettuces more like spoiled lettuce. I had a kidney/pancreas transplant and eating bad or spoiled food can cause bacteria and infections in transplant patients.
grilled house zalad
On 9/13/19 around 11:55 I ordered a grilled chicken house Zalad and returned to work. The chicken was burned to the point of being black and I could not eat it. The problem I have with this is, the person had to have seen it that place it on my salad to begin with and should have just left it off completely . I returned to the store with my receipt and...
poor management, rude employees, long wait time on phone, e.t. c.
$4.17 for this greasy, old looking, and unpleasant junk? I called the store to ask about the portion size only to be put on hold, then have the phone disconnected for the first time. I called back FIVE times with no answer what so ever. The sixth time one of the most rude, and unhelpful managers answered, and I told her that I had already called, but got...
service and meal
On Saturday, August 24, 2019, 2:29 PM, Check #5, Cashier Jessica. My cousin and I stopped in this Zaxby's for lunch. We are from Manchester, TN and have a great Zaxby's we know how the food should look. First impression was how dirty the floors were. My cousin ordered a blue cheese salad which is her normal and I tried new cajun sandwich. Salad had no blue...
Read full review of Zaxby'scustomer service
Went through drive thru on Aug 30 afternoon time. The cashier was VERY RUDE to me as I were inquiring about the new sandwich. I pulled to the window because I did not get a response. A young lady with glasses came to the window and apologized for the misunderstanding. She explained to me what was on the sandwhich and she asked for it to be made fresh. As I...
Read full review of Zaxby'sZaxby's Reviews 0
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About Zaxby's
The menu at Zaxby's is centered around their signature chicken fingers, which are hand-breaded and cooked to perfection. Customers can choose from a variety of dipping sauces, including Zax sauce, honey mustard, and ranch. In addition to chicken fingers, Zaxby's also offers wings, sandwiches, salads, and sides like crinkle-cut fries and onion rings.
One of the things that sets Zaxby's apart from other fast-food chains is their commitment to quality ingredients. They use only fresh, never-frozen chicken, and their salads are made with a variety of fresh vegetables. Zaxby's also offers a range of healthier options, including grilled chicken sandwiches and salads.
Another unique aspect of Zaxby's is their focus on customer service. They pride themselves on providing a friendly and welcoming atmosphere for their customers, and their staff is trained to go above and beyond to ensure that every customer has a positive experience.
Overall, Zaxby's is a great option for anyone looking for delicious, high-quality fast food. With a wide variety of menu options and a commitment to customer service, it's no wonder that Zaxby's has become such a popular chain across the United States.
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Overview of Zaxby's complaint handling
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Zaxby's Contacts
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Zaxby's phone numbers+1 (706) 754-1122+1 (706) 754-1122Click up if you have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number+1 (866) 892-9297+1 (866) 892-9297Click up if you have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number+1 (866) 447-2745+1 (866) 447-2745Click up if you have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number+1 (615) 604-3505+1 (615) 604-3505Click up if you have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number100%Confidence scoreSummer Internship
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Zaxby's emailsguestservices@zaxbys.com100%Confidence score: 100%Supportjobs@zaxbys.com85%Confidence score: 85%Hr
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Zaxby's address1040 Founders Blvd., Athens, Georgia, 30606, United States
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Zaxby's social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 14, 2024
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