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Reviews and Complaints

Dear, sir I lost many tk in this site. I want to play game again but its a big problem for me. Please help me for return this money🙏
I deposit 500tk in my account but its not add in my gaming account 😭
My gameing id-[protected]
My number -[protected]
Date & time -[protected]
1.32am
Amount-500tk
Bikash agent-[protected]
Tran number :ahv7uo9el3

I have deposited Rs. 500 through IMPS transfer (screenshot attached). But it has not been credited and it has crossed 4 hours. 1x bet customer service executive is asking about the UTR no. As this was an intra bank transfer i.e. federal bank to federal bank (bank account statement attached), so no UTR is generated. But they still taking much time and telling me to wait and wait

Please check the attachments.

Account number [protected]

Account number [protected]

They block my account more then one year also I can’t withdrew my found from my account

I submit my national id card

My birth certificate

My selfie with holding id card

Everything I submit they never answer my question

Featured review

Sir i have diposit problem.3 hours gone but they are Don't solve my problem .i was try to diposit by fast bKash 500/ taka (Bangladeshi currency). Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my problem yet. After one days two days they are send email and they are Write don’t came any information from technical department. AGAIN we are froward your information in our technical Department . You want know update contact our gmail address.

last 24 days i face this problem. I am very tired for this issue. So please take care of this matter please please

1.BDT wallet No(User ID):[protected]

2.Trans ID/TrxID:AHO2MPZ4V0

3.Client phone No:[protected]

4.Agent phone No:[protected]

5.Time and date:11:53am.24/08/2023

6.Amount:500/-taka

7.screen shot:attach

Both times I have win out big they have prolonged my withdrawal as much as they can. The first time I was playing while waiting and ended up losing it all back. Then my verification came through.

Second time, which is now, they have requested extra documentations and keeps claiming mine are invalid, 70 emails back and forth and only robotic answers

I tried to withdraw some of my funds but was denied. I have deposited 28k of my currency just a few days ago. I still have around 23k of balance when they decided to block my account even after providing all the requested documents to them. All of their claims are false. I insisted that I only have one account but they didn't even try to check and no proof given to me why they decided to block me. I want to get my deposit back.

This happened August 21, 2023

1xbet closed my account with over 320000mmk. They requested documents and I sent the national ID to the security team. Then they continued to request driving license. I don’t have it and I said. And they requested my birth certificate. I also don’t have and I provided them with my census. Yesterday, 20.8.2023 they send the mail that my account was closed and stopped any collaboration. I provided all the files they requested and I don’t have multi accounts. I played only one account. Why they doing this? I want to withdraw my funds in my account.

I deposited via gcash qr code and the reciever is automatically generated and after I copied the recievers name, they ridirect me to my wallet to log in ans send the money. After I sent it it says rejected in their website. The support team said fhey don't have the money. And gcash said once we sent out the money we can't retrieve it anymode. So gcash recommend me to call cyber crime dept.

1xbet marked my bet as lost when it’s won, I won 4 matches out of 4 matches in my betslip but in one match wrong calculation happened.

This is regarding bet slip [protected] in 1X bet. The team 2 ( HIFK II) have DRAW (1-1) the match. But due to some technical score update glitch it is showing as (0-1) and i lost the bet.

So i request you to plz change the results in my account

My game id : [protected]

Sir, I registered on 1xbet. People said it is a reliable app. I started playing by putting 26000 inr, when I won 50000 inr. After that verification issue was raised and all the documents have been asked to be sent to the security department, I have already sent all the documents to the security department. And now they asked to send physical copy of documents to their office located in Maxico by mail. This is not possible for me to do that cause I am a woman from village and I have not supported by anyone and there are financial issues also. I will send you any required documents online but offline is not possible. In my account there are 118000 inr that is a huge amount, I really need to withdraw that money. So, I am requesting to you please help me to solve this issue and unfreeze my gaming account.

Thank You.

User Name- Beauty Kumari

my Gaming Id- [protected] Email id- [protected]@gmail.com

hi 1xbet, for security reasons my user id confidential by me. my bet was wrongly calculated as lost when it’s won, I won the game, I checked to confirm on all live score platforms while I also watched the match at home.

this is regarding the uefa super cup match with bet slip [[protected] and [protected]] staked by me at exactly 22:01 and 22:02 respectively on tuesday august 16, 2023, where team 1 & 2 (man city & sevilla ) are to score 2 or more penalty goal in a roll on a separate bet slip basis. but due to some technical score update glitch from your company it is showing as lost when exactly 5 penalty goals was scored in a roll by team 1 (man city) and 4 penalty goals were scored in a roll by team 2 (sevilla). pls note that as at the time I staked on this option only one (1) penalty has been played during this shootout.

I attached the link to the uefa.com page to this. So kindly check and rectify the error and mark it as a won. thanks.

https://www.uefa.com/uefasupercup/match/2037792--man-city-vs-sevilla/

Dear sir,

I am MD. Refat Chowdhury sagor. I am a user of 1xbet app. My user ID is [protected]. Withdraw request I'd is [protected].On 14.08.23 date 23.58 min I'd do 1000 withdraw to my registered number +[protected] . In its showing payment has been completed but I didn't got it in my nagad wallet same number. I attached file for your reference. This was my first experience in 1xbet . I am really disappointed. But as a sports person I am ready to continue my journey in 1xbet for my future. Please make me happy. If you can.

I deposited total 19,000 in my account but amount not credited. 1st I deposited 10,000 rupees on 11 August using paytm wallet new option, that wasnot credited. Them on 14th August, I deposited 9,000 rupees via paytm new wallet. That was also not credited. Since last 4 days, I am trying to get my money but there is no proper response. They give me only reply every time- corresponding specialist are working. Pathetic service, horrible experience.

Gaming id : [protected]

Payment method : PAYTM WALLET NEW

PAYTM NUM : [protected]

Agent num: [protected]

Agent name : Gaurav Singh

Transaction ID : [protected]

Transaction date : 11-08-2023

Transaction time : 02:06

Transaction amount : ₹ 7500.

Also attached transaction screenshot for your reference..

Kindly check and resolve this issue as soon as possible..

Regards,

Pugalenthi R

Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. To block (close) the account (including any multi-accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.