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Reviews and Complaints

I made deposit of 200 uah to my betting account that wasn't credited to my betting account. Over the past 24 hours I have been going back and fort with support in live chat both in Russian and English language. I have sent all detials they requested to the email "[protected]@1xbet-team.com" and not even any response. Each time they give me the same response on live chat "send email to [protected]@1xbet-team.com" and I tell them this have already been done, Yet not even a single response.

I need to note that before posting this I have already chatted with over 4 different support representatives throwing me here and there. This is a customer service nightmare, it was like they were all use the same scripts when responding to me, really not sure why.

I placed 9000 bet today in crash game in 1x bet i try to claim my winning but there is plane was started from 1172 and crash at 1.36show some error and i press ok in that i error i disconnect from game when I come back i see winning not add in my wallet at that time i take a screenshot of that game history,can't able to take winning,bet history etc please refund that ammount in my wallet

I think that is game side issue

I mail today morning and request for call 1 staff member said send in mail of the timing of bet and screenshot

Name of the game : Crash

Name of the provider: 1x bet

Stake ammount:9000

Date of time 15/03/23 8:12:07 am

I'd : [protected]

Hello,

I have issue with withdrawing my winning money or original money.I been playing for 1xbet so long.Why they keep asking me same question again and again.I gave them all my information and documents NRC passport student card and bank statements.Normally that will help verified people identity.I even gave them selfish with NRC and quotes that they request.What make me delay verification for my account.Please help me this problem.I been loyal to 1xbet and this make me sad.Cant bet safety without solving this withdraw problem.If cant solve,give back my original deposit money.I am tired of waiting.1 day 1 mail.If possible, please solve me with this problem within day

Case ID [protected]

At first i had an account. They freezed my account and I can't place bet or deposit there. Then i made a new account under same name. They made deposit easily. But while withdraw they requested for document and later blocked my new account. I was unaware that if once your id gets freezed you are not allowed to make new account.

Freezed id: [protected]

Blocked id: [protected]

Both were under same.

Please help me out. I got around 60k rupee in blocked account.

I send a mail, an enquiry, to 1xBet customer service 6 DAYS ago now, on the 9th of March. And I still have not received any response.

It seems to be the normal level of customer service, that actually you don’t get any service.

The chat service is completely useless and you don’t receive any reply from e-mail customer service either.

Or if your lucky, you get a response after 5-10 days 🥴🥴🥴

Account ID : 6587003

/ Morten

There's this part of your withdraw options that I think you guys should work on. It's not fair for one to have been able to deposit through a listed method and not being able to withdrawal through that same method, I think it's wrong.

I won some ticket sometimes ago and due to my inability to withdraw funds arising from this payment method

,

My withdraw right now paindin

Plsss help me

Après un retrait Non approuvé en septembre 2018

J'ai vu mon compte bloqué.

Donc j'ai d'abord contacter le support de 1xbet a qui j'ai envoyé les photos des documents relatif à mon compte:

Numéro de téléphone

Carte d'identité

Capture de preuve de dépôt

Carte bancaire.

En suite j'ai été dirigé vers le service de sécurité de 1xbet a qui j'ai envoyé les photos des documents cité ci-dessus.

Ensuite le service a suspendu ma réclamation en décembre 2021 jusqu'à ce que j'envoie les dit document par la poste a cette adresse: PO Box 856, Lviv, Ukraine, 79008.

J'ai bien expédié le courrier c'est alors que le service m'a programmé un appel vidéo via Skype en avril 2022

Après avoir effectué l'appel, le service a de nouveau suspendu ma réclamation jusqu'à ce je leur envoie les documents d'abonnement de mon numéro de téléphone délivré par l'opérateur

J'ai encore fournis les documents

En suite le service a encore demander une photo de mon permis de conduire ou une facture d'électricité que j'ai une fois de plus envoyé

Et après plusieurs mois sans réponse j'ai relancé ma réclamation c'est ainsi que le service me demande une fois encore en janvier 2023 de leur fournir un certificat médical prouvant mes capacités mentales.

J'ai fourni le certificat et maintenant il me demande de leur envoyer le certificat médical par la poste a l'adresse suivante : Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01 en février 2023

J'ai été pour expédié le colis et le service postal de ma ville ma fait savoir que avec la situation sécuritaire actuelle du pays la POSTE est confrontée a des difficultés de livraison suite au sanctions internationaux lié aus vols internationaux vers certains pays donc par conséquent il ne peuvent pas me garantir que mon colis sera bien livre. Néanmoins j'ai expédié le colis il maintient plus de 2 semaines et je n'ai toujours pas de retour.

J'ai essayé d'expliquer la situation au service de sécurité afin de trouver une autre alternative a ma réclamation malheureusement le service a catégoriquement refusé tous discuter jusqu'à ce qu'ils reçoivent le colis.

Je voudrais solliciter a 1xbet de bien vouloir me proposer une autre solution.

Cordialement

Hello sir.
have a problem in my acount but I can't fix it
I need to take my account back.
I wish that you can help me in that.
My name : Samir chamakh
My Id :[protected].
My email is : [protected]@gmail.com
My number is +[protected]
My acount is under verification. I don't know what to do in this case sir. Please provide me with some solutions

Please I have been blocked from my own 1xbet account yesterday 12/3/2023. at first i had a problem with withdraw and emailed security team then they sent me an email that they blocked me for having multiple accounts which I'm sure i don't have multiple accounts.I already verified my identity and sent supporting documents.I use 1phone and 1sim.I never broke the rule. I use only this one account.I honestly play but they didn't give my account(they closed my account).In my account,I have about $600 (2,175,000MMK).This money is my whole life.Me and my family's life depends on this money. Please do not injustice.Help me my life.I will never give up for my honesty.I hope you will know the truth and give me back my holy money .

There's this part of your withdraw options that I think you guys should work on. It's not fair for one to have been able to deposit through a listed method and not being able to withdrawal through that same method, I think it's wrong.

I won some ticket sometimes ago and due to my inability to withdraw funds arising from this payment method issue, I lost my winnings. Seem like fraud to me.

I won this time again and I'm having issues withdrawing it. I deposit through Opay and I can't withdraw through it.

What do you think I should do, I'll need you to explain it to me cos this time my won ain't going back like the previous one.

My gaming id-[protected]

Sir told me that the security department will verify the account, so I gave all my information. But they have not verified it yet. When I opened the new ID, it did not take 24 hours for you to verify it. And now why? 1. I gave the photo of National ID card. 2nd time I took a selfie with National ID card. 3rd time he asked me to take a selfie with a gaming ID card and gave it. 4th time he said he gave me a quote, I wrote it and gave it a selfie. Then he told me to log in to the PC and after doing that I wrote the block and submitted the information in the original form and after 72 hours he said to submit some more documents and I did that. Then again after 72 hours asked to send notarized copy of National Card to Mexico by mail. I am so tired of doing this. If you do that, people say how to use 1xbet. I did not get any help after calling you.

No information has come from our technical department. Your issue has been forwarded again. Please wait and contact our email for further updates.

Email address: [protected]@1xbet-team.com

Thank you very much for being with us.

Like that... but Don't give being any solution of my problem... So please take care of my issue. And one things I was submitted video proof as per 1x bet requirement by gmail... They're still don’t give me my money I Don't know why?

Hi i’ve been blocked from my own 1xbet account today 2 /6/23. at first i had a problem with my log in and emailed security team then they sent me an email that they blocked me for having multiple accounts which im sure i dont have multiple accounts. It says i can not appeal about this matter so i posted on a facebook groups about 1xbet blocked my account it so happened that there was also the same person who was blocked because we were in the same area and connected to the same public wifi. but i can assure we are different people and i am not affiliated with the same person that they blocked. I still have ₱23k+ in my account but i cant not access it. i already verified my identity and sent supporting documents.

I deposit 2200$ and 1080$ through skrill but not received in my account i complained so many times but problem not resolve yet. First I deposit 2200$ but not receive in my account then I complain they said send us deposit slip screenshot. I send them. Then they said it will be deposite in 15min. But not received. Then i deposit 20$ and this time deposit in accounts instant. Then I deposit 1080$ and again get same problem. And received again.

I deposit my gaming amount 4900 tk (03/03/2023) .but no add in my accout.then i email support team probide all document .they rwply 5 hour later .inform me my transaction id wrong again dwposit same transacton od use .then contact them 3 hour late .i do every thing they inform me and contact with they .but 24 hour ready they haven no give me any update

First deposit

My gaming id-[protected]

Taransaction id-71QL8A0S

Clint nogod number-[protected]

Ajent number -[protected]

Date-3/3/2023

Time-9.32pm

Amount:4900 taka

Email after deposit

Gaming id-[protected]

Transaction id:71QL8A0S

Ajent number: [protected]

i won Rs 1 crore in the betting game, company in the name of processing till uptodate has taken around 20 lakh rupees still there demand is on, sometime through website sometime through OTP .

persons involved are:-

1. [protected]@gmail.com

2. [protected]@gmail.com

3. [protected]@gamil.com

4. [protected]@gmail.com...currently handling my process

i just wanted to know wether these are right persons or not ?

20x29x2 20 is the bet times 2 because of bet slip I have with the same bet no. And the 537x5 for the days I'm not go to work for that and 65x4x5 because of my OT FOR everyday for 5 days...

I have placed 5 withdrawal requests on 05/02/2022

In my 1xbet account it shows my all withdrawals are processed but I have received only 4.

I have contacted them via email as suggested in the chat support. They asked me to share bank statement from the date of placing the withdrawal.

I have shared bank statement.

After that there is no response from 1x support.

Despite multiple follow ups via email the customer support is not at all responding now for my emails.

Really disappointed with 1xbet customer support. Very unprofessional.

My 1xbet account no: [protected]

Sir I have deposit problem. 18 days passed but they are not solving my problem. I have deposited with Bikash Rapid 10000/ taka (Bangladeshi currency) but transaction id is showing not pound due to number change. I have mailed but still not solved my problem.
I am facing this problem for last 18 days. I am very tired of this problem. So please take care of this matter please

1.User id: [protected]
2.Transaction id:ABA6G8BY8Y
3 Client phone number:[protected]
4.Agent phone number:[protected]
5.Date:10/02/2023
6.Time:6:08PM
7.Amount:10000 Taka