Aspen Dental
Reviews and Complaints

This place is a scam. My insurance is Medicare Advantage, which has a little bit of dental and a little vision, so I thought it was the right pick for insurance coverage. Medicare Advantage doesn't let you pay out of pocket, and the dentist will get into trouble if they see someone that has Medicare Advantage. When I looked at doctor's offices that take Medicare Advantage the only one in town was Aspen Dental. My original dentist(who is a family dentist that I trusted), stopped taking Medicare Advantage because it was so hard to get the money from Medicare Advantage. I went to Aspen dental, one of my front teeth is a crown and it's breaking. I know I need it replaced. They wanted to replace it with an implant, which probably is what it needs. The also want to replace all of my upper teeth with implant's, my teeth are a liitle bit wiggly. They wanted to charge me $9,000 dollar"s just for the replacement of my front tooth. I spoke with the Aspen Dental person that set's up the payment plan's.They rush you through the process because your so emtional with what they just told you about what's wrong your teeth. She set me up with their in house Payment plan, which they will do for anyone that walks in the door. Bad credit? No problem. My credit is fine. By the time she put in discount's and my insurance it came to about $5,000 which she put on a five year payment plan. Thank God it was the weekend. I had two days to think about it over the weekend. I don't have any bills that I'm paying off at this time. On Saturday I was in such a bad black mood because I set up this payment plan. I could't even get out of bed from the stress. They give you 5 days to cancel the contract. I canceled it on Monday. My mood changed to being totally happy. I'm switching to Original Medicare, which doesn't have any dental, but I can pay out of pocket. I'm going to see my regular dentist in January when I change my policy. My front tooth is probably going to break before then, but I'm going to wait and look horrible until January and pay out of pocket. Don't be fooled. All they want is money, and they don't care how they do it. I would give them no star's, but I want people to get see this review.

Went there as a new patient. I have dental insurance. It was 5 years since I had full mouth xray and I was due. I only wanted xrays and a cleaning. After 2 hours and consultation, they said they could only due a deep cleaning which was $518.00. I told them I only wanted a cleaning and I did not want their suggest procedure. They would not do the cleaning because it was not part of the program for my teeth. They also told me I needed to come back every 4 months. I should have know better and my fears about them were realized. I should have read the reviews. They are a total ripoff and find many ways to charge you money procedures you do not want.

Easy in easy out...Because no one in their right mind will go to aspen! Crap for workman ship, and you will have to have a REAL dentist to repair whatever aspen touches...so it WILL cost you more. Just have it dont right the first time by a real dentist not these jokers. Then if that not enough...you have to be your own bookkeeper! They double charge the insurance and overcharge on services...and dont even try to get a refund...as they like to use double talk and use the blame game. They refer to "corporate" but I haven't found their headquarters yet. all I know is NO REFUND yet... only been fighting with them for over a year now. CROOKS. Im NOT the only one...

Why don't they invent negative stars? because one star is to high.

I have been going to Aspen Dental the past 5 years. When I got my new job and my insurance benefits were eligible I called Aspen Dental to ask if they took my insurance that I had now. They said Yes. I made an appointed and they quoted it would cost $1900 to replace 1 crown and put in a new one. I ended up paying the full balance, Now last month I get this bill for $3900. I went there and they had my old insurance. So the receptionist took my new insurance card and updated. So I thought. Now I get this bill for the same balance of $3900 and Aspen dental hasn't responded back to me. I will probably end up on the street if I have to pay this.

I went to aspen we went over my insurance and what was covered. They created a plan and never sent it to the insurance. The insurance told me they dropped the ball and so did aspen corporate. They scheduled my surguryand told me over phone and before surgery that it was approved. Come to find out they did not do that they did the surgery and billed my insurance. My insurance said you can not ask for forgiveness and just do the surgery that is not how it goes. So a year and a half later 2 failed implants I had an infection I told them about and they did nothing. They even took an xray that would have shown the infection. I am still in temporary dentures because no one will touch my mouth because insurance will not cover something already done. Please help I’m so so sad I was just told I can’t wear the temporary dentures or I will ruin my mouth. I’m about to talk to some lawyers

My bottom plate broke when I bit into a peanut butter and jelly sandwich so I called Aspen in Hutchinson Ks as that is where I had them made and ask if they could repair it. I was told yes and would need to come when they had a lab tech so we made and appointment for today . We made the hour drive and got there a few minutes early and checked in . No one looked at my broken plate and about twenty minutes I was called back to their sales room and the person had paper work out and said my dentures are three months out of warranty and it would be $1400 for a new plate . I said I knew they are out of warranty and I would pay to have them repaired and she said they would have to make a new denture. I was very upset that they would not look at the denture and see if it could be repaired but I did not make a scene I just said no and walked away. After the hour drive home I decided to see if that is what the office in Wichita Ks . would say about a broken denture repair . The lady I spoke with said any one can walk in with a broken denture and they will have the lab look at the denture to see if they can repair it and some times they must send it to another lab any way the denture will be looked at. So the Hutchinson Ks, office does not want to repair and will get you there and try to sell you a new denture. I always felt these dentures would not last as the plates are very thin and I was right . My old set lasted 23 years a this new set did not make it 2 years. Nancy and I both got replacement dentures at the same time at the Aspen office in Hutchinson Ks and will not recommend them for anything . Rick Daniel

Aspen Dental engages in false advertising on their website. The prices listed on the website are far less than the prices you get from each practice. They refuse to give any pricing on the phone or in email and insist that you make an appointment to "discuss" pricing. In my particular instance, the website offered $500 off their best denture. The office in Warrington didn't know about the offer and couldn't find it online. I took the office manager's business card, went home and looked up the site, and sent her an email showing what the site offered.. $500 off the comfilite denture. I emailed her two more times to get the exact cost of my denture but she failed to respond. BEWARE...these practices are intentional!

Had to replace my lower dentures so made an appointment with Aspen Dental--should have read reviews first! Took 2 weeks to get the denture but it was too big. Was told to give it 2 weeks but couldn't give it 2 days. She actually pushed it into my mouth and I told her it hurt and was too big. It actually brought tears to my eyes. She never tried to adjust them at all! I called to complain and it took me 1 1/2 hours for them to answer. Got no satisfaction except be told that their phone flashes and doesn't ring. What!? Called another Aspen in another city where they told me to come in and that they could definitely help me. Just went today, was there an hour but walked out a happy patient with teeth that fit! I if I had checked reviews, I would never have made an appointment with the one in Onalaska, WI! They were terrible from the get go!

They told me a couple of weeks, it been a hold month almost And am not satisfied with the lies they tell me l am starting to lose hope for aspen dental because I can't eat right Am starting to feel uncomfortable and stress for not having my parcel for this long of time .I used to like Aspen Dental because they were truthful now I feel otherwise . God blessed have a great day

I originally had an appointment scheduled for a Thursday two weeks ago. The morning of the appointment Aspen Dental staff contacted me to reschedule as the Oral surgeon had to to be seen in the emergency room. As I understand this is something that can happen to anyone, I gracefullly accepted the next scheduled date I was given which happen to be on a Saturday morning. As their web sites and offices will tell you, Aspen Dental is typically closed on the weekends. My assumption is this is the day that this particular Dr. rescheduled all of her patients that she had to cancel that were scheduled the same day mine was cancelled. The extraction and implant for an anchor for my partial as far as I was told, went well. I was ushered out of the office after having been under with Versed, Ketsmine and propalol( If these medications

are required for the procedure being performed , you can guarantee pain medication will be required later.) Before leaving, the dental assistant verified my pharmacy and it's address. My Dr. proceeded to tell me the medications she was calling in for me and that I would need a follow up for suture removal. I live an hour away from the office. Minutes before passing my pharmacy, my husband contacted the pharmacy to see if my prescriptions had been called in. They were not. My husband then attempted to call the office to find out how soon we could expect the prescriptions to be called as one was a pain medication I would soon be needing. Because this was a Saturday, no one answered the phone. There are no options for after hour emergencies for current patients given. Because it was still early, we hoped the Aspen staff would still be calling in my prescriptions before they left that day. Pharmacy hours came and went, no medications were called in for me. As all the local anesthesia wore off, the pain of course increased. Currently, I have been home taking over the counter ibuprofen and using cold and hot packs to try and relieve this horrible pain. I went back to the website to see if maybe they had an after hours emergency number listed.They did not. I did see a 1-800 number listed in blue and tried that. (I should note, Aspen Dental states if you find yourself in this position, in extreme pain after hours, you should go to the Emergency Room. I personally cannot afford to be seen in the E.R for this, causing me to pay hundreds of not a thousand or more for pain medication to be given to me there and possibly a prescription for pain medication that I should already be home and using !) Upon calling this number, within it's message, I was given the number I was looking for. This was around 1:20-1:30 am am. I am typing this at 2 am in the morning. My procedure was at 10 am yesterday morning. The operator who assisted me at approximately 2:50 am told me she would be contacting the on call physician immediately (as I explained to her the best I could as I can barely move my jaw due to the extreme pain.) It is now 3:17am and I have yet to hear from this on call physician. This is not how you treat patients who trusted you for the dental work required, trusted your word when it was verified and explained to the patient that pain medication as well as other required medication was being called in for them. This is not how you treat a patient who has just paid you $3,000.00 for the work that was done. I checked my email, Aspen Dental made sure to send me the date and time for my follow up exam but could not take the time to ensure their patient would be as comfortable as possible by calling the medications required into the pharmacy that they verified by name and address! What price should be put on leaving a patient who had extensive work at your facilities, in extreme pain? I am still waiting on a phone call from the on call Dr. !

10/27/23

This place is the worst! They should be shut down!

Had apt 10/12 for filing, crown, 3 extractions. Received call from office at noon confirming apt. At 4pm I get a call advising they didnt have a dentist on staff that does extractions! They cancelled my apt and rescheduled it during this call to fri 10/20 for filing, fri 10/27 for crown and 11/2 for extractions. Get to office at 8am this morn to be told they dont have me scheduled today! This place is the most incompetent business i've ever been to! They don't give any [censored]s as to how much they screw you over! This is now 2 times i've taken off work for scheduled apt only to be told they cant do the work! There is a reason they can't keep any dentist's employed here! Save yourself time amd pain amd go to a credible dentist! This place will only jerk u around and fail to provide service!

7/2023

If I could give zero stars that would be over rating the plover location! I was seen for xrays/consult 5/31. As I was leaving I was told their system was down and they would call in an hour to let me know what my out of pocket for my services would be and to schedule those. Noone ever called. It's been over a month, i've called and left numerous messages only to never receive a call back! My insurance says there was never a bill/claim submitted from aspen. Today I did finally get thru only to be told there are no doctors at this location indefinitely and basically I need to reestablish care somewhere else! So i've sat here for over a month in pain waiting for these jackoffs to simply pick up the phone only now to have to wait months to even get into another dentist!

I went in to get a tooth fixed and a hygienist told the person next me that he had stage 1 gum disease. Then came to me and checked me mouth and told me that I had stage 1 gum disease. First I wasn’t in there for someone to check after I had my work already done First my regular dentist just did the same check four months ago and I wasn’t even close to having gum disease.. also my regular dentist just double checked it and still not even close.

My review DON'T GO THERE DON'T BRING YOUR DOG THERE! There is not one good thing I can say maybe the office was clean. The only agenda they have is to get as much money from you has humanly possibly. They don't care if patients can't afford it they will find a way to get money from you.They say don't worry about it medical bills don't effect your credit! If that's what they are telling uneducated people regarding there finances they will find a way to get it from it. Maybe billing for things you don't know anything about.

Outstanding administrative incompetence that I would avoid at all costs. The dental services were fair, but there is no way they can carry all the weight with such a lack of professionalism in the office. We should have left after the first experience, but the Dr was good, and so was the tech (otherwise I would give 0 stars). We only decided to go there because it was close to home and our insurance was expiring soon, so they booked us without issue, which made it convenient. I regret not leaving after the first visit because it took 4 months to resolve a billing issue that nearly went into collections, which was a mistake on their part in the charging. I will not go into all the details of our experiences but We returned to complete the procedure that we started. The dental care was fine as I mentioned but, unfortunately, its completely overshadowed by the lack of professionalism in the admin and the unwillingness or interest to provide common customer service skills. We spent endless time following up with things that should have been brought to our attention but weren't. Our calls and emails were repeatedly not answered, even when they had no patients in the office. Finally, we are glad to leave today after receiving a digital copy of our X-rays which only came a month after submitting an authorization form that was supposed to take 5-10 business days to process. 4 weeks later: Two phone calls,2 emails and an in-office visit asking for them even did not resolve this and they act as if noth happene and they nearly never reply. Yesterday they finally send the X-rays to us by email after going there to follow up but when received half of them were missing. I responded by asking them to send the complete file which they responded with the missing half without acknowledgement or an explanation or a word to take responsibility for their mistake.

Although, it is to be expected from service industries that are centralized and run by equity funds by streamlining systems to increase efficacies and profits, which Aspen seems to be. At least hire trained professionals or you overstep the point of diminishing returns as this place has. Also, to be expected, equity firms do not care about the service they provide, they only look after their bottom line, so, it is advantageous to hire unskilled labor and provide a false image to the public of having customer service by hiring online content monitors to respond to reviews. I complete farce.

We will Avoid Aspen Dental and tell everyone to as well. Now we will take the time to find a family-run dental office that still operates according to the values of providing clients a service that they care about and stand behind.

I've been to many dentists over the years, and even a periodontist, and they've all told me the same thing - my teeth are incredibly clean. Some have even been blown away by the level of homecare I provide for my teeth. The periodontist who did my gum transplant was convinced that the recession was caused by aggressive brushing, NOT periodontal disease. He also told me that despite the fact that I have pockets up to 7mm deep, my gums show NO sign of periodontal disease. They are a healthy pink - not red, not sore, and not bleeding.

However, my recent experience at Aspen Dental was not a positive one. I went in for a repair of a broken crown, but the hygienist and dentist insisted that I schedule a deep scaling to clean the "infection" below my gum line before they would repair my crown. They claimed that it would be unethical to repair the crown without the cleaning, stating that the exposed tooth was beginning to decay. They quoted me over $900 for the cleaning and over $1,100 for the crown repair.

I was skeptical of their diagnosis, as I had no symptoms of an infection. My gums were not red, sore, or swollen, and they did not bleed when I brushed and flossed them. I believe that an infection without symptoms is not an infection at all. Every mouth on Earth is full of bacteria, so their claim seemed like a load of crap to me.

I left Aspen Dental feeling frustrated and disappointed. I trust a seasoned periodontist running a private practice and getting close to retirement before I trust some hygienist trained by a greedy corporate dental office. These people held my crown repair hostage to unnecessary dental work, so I decided to look for a private practitioner who isn't trying to impress a CEO with all the money they're making while taking advantage of frightened, desperate patients.

Overall, my experience at Aspen Dental was not a good one. I was disappointed in their diagnosis and their insistence on unnecessary dental work. The only positive thing was that they didn't charge me for the first (and final!) visit, which entailed x-rays and an exam. I would not recommend Aspen Dental to anyone looking for quality dental care.

I went to Aspen Dental in March of 2018 to get my teeth cleaned and to fix a tooth that was causing me a lot of pain. It was a weekend, and I had never been to this dental office before. When I arrived, they told me that I would have to come back to see the dentist the following month. I was in a lot of pain, and no one was there to help me. When I finally got an appointment, they did something completely different than what I had asked for, and they charged me an astronomical price for it. I paid the bill in full, but to this day, in January 2019, Aspen Dental is still billing me for services that I have already paid for. It's really frustrating and should not be happening.

I have tried to reach out to Aspen Dental and the main company, but they are still harassing me about a bill that I have already paid in full. I think the problem is with their billing department. I have even contacted the Better Business Bureau about this matter. I want to warn others to keep all of their receipts and to be careful when dealing with Aspen Dental.

I am deeply disappointed and an unsatisfied customer. Aspen Dental needs to let this situation go because it was not my fault as a customer. They have a problem with their billing department, and it's causing a lot of frustration for their customers. When a company stamps "paid in full" on a bill, it should be binding. I hope that Aspen Dental can resolve this issue soon so that I can move on and find a dental office that I can trust.

I gotta say, I ain't never gonna set foot in that Aspen Dental office again! My whole family, all five of us, have been going there for a year now, and every dang time we gotta wait at least two hours past our appointment time just to be seen. And today, July 21, 2021, was the last straw for me. I scheduled my appointment for 8:00 a.m. - the earliest time they had - and even confirmed it by email and phone five days ago. But when I got there, they told me my appointment was actually for 9:00 a.m. and that I hadn't even confirmed it! I showed them my phone with the call log and everything, but they wouldn't budge. I was so mad I had to take a deep breath just to keep from screaming at them. I told them we ain't never coming back and that they've wasted way too much of our time already.

And it ain't just the wait times, either. Every time I scheduled appointments for my three sons and my husband, Aspen Dental would call me up and try to change the day or time. And they're always trying to sell us on their dang braces, even though all of our teeth are straight and white already. They even sent me five emails yesterday about Invisalign! And when I needed my sons' X-rays sent to the oral surgeon, I had to ask them four times before they finally said they'd do it. But guess what? They never did! I had to wait three months and then take my boys to the oral surgeon's office to get new X-rays taken. What a bunch of crooks!

I'm telling you, that Aspen Dental office on Ford Road in Canton, Michigan is the worst dentist office I've ever been to. They don't care about their patients, they just want to make a quick buck. I'm gonna tell everyone I know not to go there, and I'm gonna write this review on every dang website I can find. And I'm gonna call up their corporate office and give 'em a piece of my mind, too. Aspen Dental, you should be ashamed of yourselves for hiring such terrible employees.

Aspen Dental is a dental office that claims to offer free services, but in reality, they are not as honest as they seem. In August 2021, when most dental offices were scheduling far and few appointments due to Covid, Aspen Dental offered free x-rays and full mouth exams to lure in customers. I fell for this and decided to give them a try. However, my complete plan would cost me $2303 after insurance, which seemed like a lot to my family and friends. I had to save up for my portion before any work could be done.

Finally, in December, I was able to pay my share of the bill. But when I called to set my appointment, the staff was not honest with me. They told me that my responsibility before work could be performed would be $3302, which was $1000 more than my total. When I asked for a call back from the person who sat me down in a hidden office with the door shut, pen in hand, asking for my credit card and signature, I never received a call back. All my calls were being directed to voicemail, and I never received a returned call.

Finally, on December 30, 2021, I was able to contact a receptionist who told me that there was no way to get anything started until the following year, even for a teeth cleaning. She requested that I pay my portion to schedule an appointment, but I could not agree. I asked for my dental x-rays to take to another dentist, and she agreed to let me pick them up directly from the office that day at 2 PM. However, when I arrived, she told me that the copier was broken, and she was the only person there that day. She promised to call me the next day to let me know if the copier had been fixed, but she never did.

I called her back, and she told me that the copier was still broken, and they were closing early that day. When I asked for the corporate phone number, she said that she couldn't find it. Fortunately, I was able to get into another dentist, and my bill was nearly $2000 less than Aspen Dental's. When I questioned this, I was shown on my bill that Aspen was charging double for some things and charging my insurance as well as myself for others.

In my opinion, Aspen Dental should be avoided. If they are willing to steal from me, they will steal from you too. Thank you for reading.

Our experience at Aspen Dental was not good at all. We went there for our regular cleaning and checkup, and it was our first time at this dental clinic. The young receptionist was friendly and polite, but things went downhill from there.

When we went in for the checkup, they started with the X-rays, which is standard practice. However, I told them that my child had already had X-rays this year, and I didn't think my insurance would cover another X-ray. They said they would check my insurance and let me know if one had been billed this year. We were then placed in a waiting area while they checked.

Two employees came back with a list of my insurance coverage and told me that one had already been billed this year, but they wouldn't accept X-rays from any other place. I had the previous dentist office on the phone, and they told me they had not billed for this X-ray but had taken a panoramic X-ray recently and offered to email it to Aspen Dental immediately. They gave me a printout of my insurance information, and I couldn't see this information anywhere. The employees were very snotty and tried to prove that my insurance had already done an X-ray but weren't being truthful.

We had to take the X-ray to get the cleaning today, and if our insurance didn't cover it, I would have to pay $129 for it. I wish they had told me this before the appointment.

The second employee said that she had called my ex-husband last night, and he was very rude to her and said, "why are you blowing up my phone." My child heard the entire conversation and spoke up and stood up for his dad and said he hadn't been rude to them. At this point, we had already been there for 40 minutes before we got called back. The lady said, "well just because you got here early doesn't mean you'll be seen early." I understand that, but it was 40 minutes after our appointment time already.

Then they told me that they don't see patients under age 14, but yet the children's ages were given when the appointment was made, and that was not mentioned. They blamed this issue on the call center and made me feel like it was my fault. The two employees were very rude, condescending, and incredibly unprofessional. The office manager, Jessica Christopoulus, tried to step in and save them, but she came off with an attitude as well.

I would not recommend Aspen Dental. After doing some research, I found out that Aspen has a rating of 1.4 out of 5 and appears to have a history of overcharging people. The customer service at the Olive Branch, MS office was terrible.

I had my teeth removed back in July of 2021 and I'm still having trouble wearing my dentures. My first visit to Aspen Dental went pretty well. They told me that I had a root tip that needed to be removed and that it would be taken care of during the surgery. They even made teeth for me to wear after my teeth were removed. However, these teeth were too big for me and I had to go back several times to try and get them to fit. They used soft liners, but they were still too big. Then, I started getting sick and went to the ER and my doctor twice. It turned out that I was very constipated because my diet was lacking in everything since I hadn't had any teeth for two and a half months.

I went to the office manager and told her that I wanted new temporary teeth that fit. She left the office and came back after talking to someone and said that they couldn't do that. I told her that I wanted my money back and they changed their tune and scheduled an appointment to get new ones made. I'm not really sure how teeth are fitted, but they put some type of goop on the old dentures and made impressions that way. This was in the latter part of September, and about four weeks later, they called and said that they were ready. I went in so excited, only to find out that they were only wax and that they needed to fit them and adjust them to make the real ones. I finally got them a couple of weeks before Thanksgiving, but I still couldn't wear them because the pallet was so long that I gagged every time I put them in. The glue didn't work for some unknown reason, and I could only wear them for four hours a day at the most.

In between all of this, I had a problem with my upper left gum hanging down the length of a molar. That's probably why my dentures wouldn't stay in my mouth. I told the girls every time I was there, which was too many times, but it just went in one ear and out the other. Now, we're in January of 2022, and I finally saw the dentist for the third time since he removed my teeth. He tried to tell me that it was bone that had fallen because I hadn't worn my dentures. But I had teeth removed from that area at least 15 years before that! He told me that I would have to have the bone shaved down or something so that they would fit. I had only been trying to figure out what it was since September, and no one told me.

So, I had an appointment two weeks ago to have the surgery done, but I couldn't go in because I was called into work. I went in today because I had pain and swelling where the root tip was removed. It turned out that he had never taken it out when he removed my teeth. Now, it's abscessed up inside, and he would not take it out. He said that I didn't come in for my appointment, but my appointment was for the bone removal. The root tip was supposed to have been taken out during surgery. He referred me to an oral surgeon to have it and the bone removed. So now, I sit with an abscess waiting to see someone else. He screwed up and tried to blame it on me. He has left me hanging, and he's a poor excuse for a dentist. This is the Richmond, KY branch. My husband and I had to finance some money through Care Credit, which we'll be paying on for many months to come. They are all a bunch of liars.

Went in the Temple Tx office to see about putting the 2 abutments for my implants in. Also the denture for the implant is not fitting well. So I went in to have adjustment. The dental tech for some reason was upset and told me I can't keep coming in making adjustments if they don't fit! They look like they fit to me! I sat in the dental chair 45 minutes, I couldn't believe the rudeness, then a dental tech came in and said the doctor said she's not putting them in and she is done with my treatment. So I paid thousands of dollars for nothing. The dentist called me after reading my complaint and wanted me to come in and I told her I do not feel comfortable going back there. She already told me she's not going to finish the job.

Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.

Sincerely,

Kathleen Prior [protected]