AT&T
Reviews and Complaints

Mr. Stephenson,

I am writing to you because I am at my wits end with your company. I have had to spend hours on the phone between at&t and directv within the last two weeks in hopes to get the bundle package I set up on 03/25/17 to actually be set up correctly. Again last evening I spent another hour and forty-five minutes on the phone and was transferred to 7 different people in the process in hopes to get these issues resolved. I just logged on to my at&t account and the problems are still not corrected even though I was promised by jocelyn (Arizona office-id#jl850q) that my internet was corrected to high speed internet 45 @ $30.00/month and my phone has been corrected to reflect phone-unlimited & long distance no. America @ $9.99/month. Again this is not the case.

My bundle is supposed to consist of directv preferred choice extra @ $68.00/month along with high speed internet 45 @ $30.00/month and at&t phone unlimited long distance no. America @ $9.99/month. My account is still reflecting internet 24 @ $40.00/month and phone 200 @ $26.00/month. I have spoken to numerous people over the last two weeks (I have their names and id numbers if needed) in order to get my services to be what was set up with roger (Texas office-id#3921988) on 03/25/17.

I am beyond frustrated and don't have the time in my day or life to continue to spend hours on the phone to be bounced around to numerous people who keep promising me the issues are being taken care of to find out they are not.

I'm very disappointed with your company/services and i'm only at the beginning stages.

Who do I have to speak to and what do I have to do to get this situation resolved and to get these extra charges credited off my bill? No one should have to go through this degree of frustration in order to have tv, internet and phone. There are many other companies out there that i'm sure would love to welcome my business.

I truly hope to hear from you soon in order to resolve these issues.

Thanks.

Lisa spooner
Account # att&t [protected]
Account # directv [protected]
150 pineridge drive south
Oswego, il 60543
[protected]

I ordered Direct tv and Internet in November. Within 1 day I was not satisfied with direct tv service. It did not give me the channels listed on the package. I called and complained and they said I would not be charged a disconnect fee. The problem was that att and direct tv do not communicate with each other. For the next 3 months I chatted with both services and repeatedly got billed over $490 for a disconnect fee. Eventually they got it sorted out, but in the meantime my internet service was disconnected and I received several late payment fees! Although they restored my service...I was now charged a $35 restore service fee! What! I chatted online and they agreed to drop only part of the fee...then got a call from a manager telling me that I should have realized that I owed the money and should have paid it---and said I will still be charged the ENTIRE $35 fee. What an ####. I should be charging them! These people owe ME for my time and effort involved in these months of their incompetence. I will never buy anything ATT again, and will tell all my friends about my experience. For now I am stuck in a year contract. The fool that I talked to was a manager in this company! I could not make him understand what I'd been through. He still kept the charge on there. I paid it. How can I fight a big company like this?

We have been AT&T and Direct TV customers for many years. Way before they merged. We switched to Direct TV at our ranch in July of 2015. We would have used AT&T, but they were not available where we are. In December of 2015, we sold our house in Houston and bought a new one. We decided to use the AT&T/Direct TV bundle. This is where the problems started. When they connected our Houston home, they bundled the AT&T home phone, the AT&T internet but they used the Direct TV from our ranch. The Direct TV bill that we got at the ranch was for the Direct TV at our home in Houston. I tried for many months to get this straight, to no avail. It seems that even though AT&T owns Direct TV now, you still must talk to two separate divisions. This has proven to be impossible. If you do get hold of someone with AT&T, they sound sympathetic and then without saying a word, and then you are disconnected. We got so fed up that we canceled our service with them at our Houston home. BIG MISTAKE. We have continued to receive bills from that location as well as late notices. They assured us that once we only had the one service, Direct TV, at our ranch, that everything would work out. Unfortunantely, our bills are on auto debit, so we were being charged for services we don't have. My wife was just on the phone with them for over an hour to try to straighten all this out, and she was just disconnected. I want to know if anyone knows who we can contact above the people that answer the phone that we can speak to and understand? Any help would be appreciated.

I don't know about a reply but att uverse in my area is the worst. it fails to work at least five times a day it is so slow that sling tv won't work even on the lowest quality setting. "and I am paying for elite service" elite my butt!

even the phone quits when the internet go's down! the internet has quit every day since they forced me to change from standard dsl to uverse! as soon as another service comes to my area I am going to quit att altogether. this from a guy that has had the same phone number for 40 years

and I still have my PacBell, net email address that's how long att has been collecting a monthly bill from me and if charter or anybody else comes to town I am going to switch so fast you won't even get to see my butt flying out the door the technicians have been coming out once a week or so for two years and it is never fixed the phone and the internet fails to work at least five times a day it never gets up to the advertised speed and att has been ripping me off for years if I can join a class action against them I will you can take this uverse thing and stuff it where the sun don't shine :mansad:

Marking flags have been in my yard for months. The property is at 1005 N W Parkway Drive, Muncie, Indiana. The area of concern is behind my back fence along Tillotson Avenue.

If these are your flags, please remove them.

If they are, or are not, I'll remove them by April 15.

Colonel Michael D. Ashley, USAF (Retired)

Muncie is a beautiful town in east central Indiana, the home of Ball State University which boasts the largest orchid collection of its kind and Indiana University Ball Memorial Hospital, a regional medical center.

Also known as the home of David Letterman. Garfield lives in the county.

My mother purchased a new phone at the AT&T store in Hurst Texas on Melbourne drive and was given the wrong phone. My mother is 77 years old and is doing good to make a phone call much less use new technology. She was helped by Ivan and Samantha and they were both very disrespectful to my mother, laughed at her because she did not understand how to use the phone she was given, which was not the correct phone and also made fun of her because she paid by check. She was very upset and they both told her she could take her business somewhere else. This is very poor customer service and not acceptable by a company like AT&T.

I wanted to get rid of my voip phone due to reception problems. I wanted to port that number to Replace my ATT cell number. I was told it wouldbe switched on a Friday so I discontinued the voip phone, followed their tech instructions on how to disconnect their equipment. I called and was told a sim card was on the way, three days max. Well, the SIM card never came, then I spoke to someone probably in the Philippines, whose accent I could not understand and had to ask her to repeat words many times. Days later, I spoke to someonr else who said I would have to have my voip number reinstated to prove that it was my number.Couldnt the internet company verify that I was a customer for years? Finally, I gave up and retained my cell number. Wouldn't it be simpler to email a check list of what you have to do and when you have to do it, without spending HOURS on hold, and having to tell your story to multiple people? I finally got so exasperated that I yelled "Its a good thing you people do not do brain surgery!"and hung up!BTW, they made me pay the balance of the monthly payments on my new IPhone 6S to the tune of $584! That was a big hit to my senior citizen budget and not appreciated as I already had to replace my garage door opener this month.you need fewer people who are consistent with what they tell us poor, ignorant old folks. This is not rocket science, people, just a change in phone numbers. Shame on you, ATT!

I am under paired billing in which I have canceled extra services and were not canceled and have had billing issues since the begining of the account. I have spent countless hours on the phone speaking to agents every month and am assured every month all the credits and issues are resolved just to get a bill with late fees and services disconnected every month! I insure everytime I speak with an agent to get the balance and pay it! I spent an hour and half last night 4/6/17 on the phone and am no further as my billing issue is still not resolved!

The telephone lines you provide for your customers at 10133 La Tuna Canyon Road runs through my property line have failed and are sagging onto my property. Please tighten the lines or remove from service. you do not have my permission to run on my property and I want them removed. When you place a load of about 600 ohms on the line, you are "off hook" or connected. Telephone ringer voltage is 50.5 volts at standing and -50.5 volts at ringing. The standard voltage for the telephone system is 48 volts DC. Ringing voltage is much higher, around 90 volts AC at a low frequency.
My family is in danger of getting shocked.

I have been a customer for more than 10 years. I schedule a payment to be drafted on 3/27, just like I have 100's of times before. It did not draft and without a ph call on the 29th my service was suspended. After calling in and explaining what had happened they wanted me to pay in full. However I couldn't, they finally agreed to accept the amount of the original draft. Now they say I owe the remaining balance by tomorrow. I'm unable to pay and asked if I could pay it all in the 19th(14days away). They said no, no one can make the call to accept full payment from a loyal customer in 14 days. This is the final straw. AT&T has lost a lifelong customer in the matter of 3 hours.

You currently have an advertisement with a mom talking with twins about getting new phones. It demonstrates spoiled, demanding children and a mom who subordinates herself to them and their whining behavior by assuring them that they are getting what they want. It's offensive. Do you really think this is how kids should behave?

Please, change this ad asap! I turn it off every time it comes on. Seriously? I hope this is not the relationship you have with your kids.

If you think this ad will sell me two phones, you are very wrong.

At&t - re: horrible ad - stop the screaming!
Every five minutes you subject me to screaming guy in shower - make it stop!
What's wrong with you? You're torturing me with this ad.
It plays on my app for cnbc constantly, also fox news - 15-20 times per hour.
Try it - listen online or by app to cnbc or fox business channel.
Who's the [censored] that thinks this will make me your customer?
Where can I post to make this stop? We all hate it. Hate it.

Since January I've spoke to 91 grips I've been hung up on I've been transferred without warning I have had reps refuse to give their name I have had reps laugh I have had attitudes I have been lied to by two managers Leonard said he sent me a $200 we reward card found out on March 24th he never submitted anything I have filed a claim against him Joe Williams on the 24th gave me $50 credit to Ward's my cell Bill found out on the 25th it was declined I don't know what else to say maybe what you AT&T should do is have some of the executives take our two out of their day and call in as a customer or angry customer and then maybe you might or they might get what's really going on in the company how about that.

I was contacted in the beginning of Dec. to purchase a cell phone through ATT and it would give me further discounts on my bill. I purchased phone under the understanding it would be bundled with my services except the digital life that could not be bundled. I called February 1st regarding a bill I received that was past due on my wireless account. I was told ATT had failed to bundle account so I needed to bring account current and they would bundle in my next bill. I had added more features and services to my account that would give me even more discounts on that day. The bill was paid and I expected the bundling to start with my March 15th bill as promised. My bill is on autopay and paid on March 15. Now I am told my service has been suspended and there is no way to bundle if I don't bring the bill current. I explained I have no problem bringing current AGAIN but I do oppose to paying an activation fee of $45 when I have paid all my bills and ATT has not fulfilled it's promise. The person I spoke with in Feb could see the notes from my original purchase and was to make good on bundling. The person I spoke with today cannot and refusing to remove fee of $45. I am completely frustrated with ATT. I have been a good customer and have multiple services through ATT. I would think a person of business to see a fee of $45 should be waived when the error was upon them.
Darla Bustos

I have been a customer of at&t for 4 yrs. My most recent bill was $120.00 more than the previous bill-they claim I changed plans-I was unaware that there are different plans, since all companies are now offering unlimited data and texting for one price. At&t absolutely refuses to understand this. They are simply nickle and diming a customer who has been with them for so long. They are deceptive and dishonest!

At the end of December 2016 the Direct TV portion of my bill went up by $60. I was unaware of this and called to ask about it. AT& T told me it was part of my 2 yr contract; my bill went from $88 plus tax to $153 plus tax per month for Internet and satellite. I complained and told them to cut the satellite off. They asked if they could sent me to customer loyalty to see what they could do. AT&T is the company that controls tje intergration of the services i have. I spoke with a gentleman named Kirkland (KS248F) and he came up with a solution where i would pay for both services at $96.52 from 1/31/17 to 1/31/18; this is even in the notes on my file as read today by another agent. My February bill was slightly higher due to proration of my bill. I paid that and when the next bill came it was back to $153. I've called several times and spoke to different people but they won't honor the new contract that is noted in my file. When looking at my bill, it states that AT&T was supposed to make a recurring monthly adjustment of $47; this it seems is how I was to get the lower bill. Now AT&T is refusing to do the recurring adjustment and told me I'd have to get lesser service if I want that amount. It's terrible that they won't honor what they agreed to, is written in my filexperience then make like they don't know what I'm talking about. You company is dishonorable.

The Sunday paper contained an ad offering Direst TV, Internet and home telephone service for $89.99 per month with free installation and a DVR with service to three additional TV’s. I called [protected] as listed in the ad at 4pm 3/20/17 and spent 55 minutes listening to Penny and all the options. She said service was available in my neighborhood. I provided all billing info requested. She told me my bundle will be $105.82 per month which included ESPN and Fox sports. I would also receive a $25 loyalty credit because we currently have both Uverse and cell phone services with AT&T. She requested information for a credit check which came back fine. Then she started checking program availability and said she could not honor price quote. She could add Direct TV to my existing Uverse account for $60 per month, bringing total bill to $160+ per month. I told her if they can’t do $89.99 advertised I’m not interested. She put a supervisor on the phone. I reminded him that I’ve been on this call for 55 minutes and I need a yes or no to “Can they give me the $89.99 advertised rate?” The phone went dead and disconnected. I believe the ad to be a “come-on” with no intention to sell the services at the quoted price.

In January 2017, before heading out of town for the months of Feb. and Mar., I called AT&T Customer Service to 1) change our Uverse plan, and 2) put our service on vacation hold while we were gone so that we wouldn't be billed for it. This was supposed to cost $17/mo. for those two months. I distinctly remember getting an email confirming these 2 changes. Lo and behold, now that we've been gone 1 1/2 months, I get a full bill for $219 for ZERO usage! First I did an online chat on March 19 with someone who had no clue what to do except tell me to pay the bill. Then I called Customer Service today (Mar. 20) and was told there was nothing they could do, so I asked for a supervisor. Got a "loyalty" specialist. He told me that although the notes on my account showed that I had indeed called in January and my plan had been changed, they only indicated that we had "discussed" a vacation hold but not followed through. How ridiculous is that? I'm going away for 2 months and I'm not going to specifically request the vacation hold ... which is $200 less that what I'm paying ... when I called? The option I was given was to suspend the account as of now, but then it couldn't be put back in service again until 2 weeks after we would already be home. Unbelievable! The first thing I will do when I get home is look for another option to AT&T. This "loyal" customer has never missed paying a bill for years, but I must have imagined that I put the account on hold. I am outraged at this total oversight and lack of service, and I am no longer a loyal customer!

Watch for the at&t van driving erratically on 34 east He was honking and tailgating drivers weaving in and out. All most pushed one car off road. Van number is 321814

I have posted this to Waze and google maps. If it was my employee he would have a write up or possibly fired. He is representing your company and creating a liability. Driving in the median and crossing solid yellow lines. Cutting people off and in dangering others.

I am at my wit's end with AT&T.  Please understand why:

I became Power of Attorney for my cousin who entered a memory care facility in August 2016.

On November 21, 2016, I wrote Customer Service requesting that her account be discontinued and the account cancelled.  I included a copy of the POA.

On February 13, 2017, I received a bill for $181.27.  Upon speaking to Customer Service, they cancelled the account, but said that I still owed $181.27, that they had never received my cancellation request in November. 

I had not received any further bills after payment of the October 5-November 4 statement of $59.69.  Consequently, I presumed the account closed, but then here comes the bill for $181.27.

Customer Service said my only avenue was to write to AT&T Resolution, PO Box 580, Lee's Summit, MO 64063, which I did on February 13, 2017. [I've since been advised by customer service that they do not show such an address.]

Today is March 16.  I have received no response from AT&T Resolution, but I did receive another  bill, this one for $145.42.

I have scoured the internet  for a phone number for AT&T Resolution, Lee's Summit, to no avail. 

There is a Resolution Center number on your website of [protected].  I called and they said they deal only with bills, that I would need to call [protected], which I did, only to get automated assistance that took me into commercial accounts billing.

I found [protected] on your website and they told me they would need to put me through to the Landline Department, who could resolve my problem. 

The Landline Department told me that there is no way to cancel service through a request by letter, that it must come via telephone.  After checking the bill, I see no where that it says anything about cancelling service, let alone the format through which it must come.  She told me that she would transfer me to someone who could resolve the problem.  I went on hold, and then a voice message came on announcing, "The person you have called does not have a voice mail set up yet.  Goodbye." 

I entered an Online Chat with two people, neither of whom could help, but they did indicate that there supervisor would call within 15 minutes. I received an automated call and ended up with a customer service rep who said she could not speak to me because I do not have Power of Attorney. Told her that I'd submitted two POA's. She said, "sorry."