AT&T
Reviews and Complaints

Here is a letter I sent to my credit card company after attempting to resolve the matter with Hotels.com with no success.

To Whom it may concern:

Attached please find the signed letter regarding my dispute of the Hotels.com charge dated, March 10, 2017. You will also find an additional attachment as a supporting document that Hotels.com fraudulently over-charged my credit card.

When I originally made my reservation at Hotels.com, I elected the hotel based on its eligibility to redeem Hotels.com rewards. In fact, when I completed my reservation after applying the reward, the confirmation stated that all I owed were the taxes for $27.21. In April, when I reviewed my AT&T Universal Card billing statement, I was surprised to see that I was charged $222.66. I thought it would be an easy fix by calling Hotels.com directly. After multiple attempts and my complaint falling on deaf ears, I decided to file this claim. Hotels.com promised to escalate my claim and that someone would call me back within 48 hours. Each time I spent over an hour on the phone explaining the issue and was transferred various times only to get the same response, my reward expired and they couldn't do anything about it. After I insisted on a resolution, I was promised a call back. The call never came. This didn't just happen once, it happened multiple times.

The reason given by Hotels.com is that they claim that my reward expired. Please note the attachment which referenced the date of expiration. Yes, the reward expired on March 20th, however, my reservation was not only made before that date, my stay was completed before that expiration date as well.

They also claim that I was not logged into my account. I have to disagree. I was most definitely logged into my account, which is the only way I was able to "apply" my reward at the payment screen. Following the payment screen, the next screen calculated the balance due for $27.21. Clearly, something happened from the time I completed my reservation and the time they processed whatever they needed to on their end. Ultimately, this is not a result of anything I did wrong.

Hotels.com has been difficult to deal with. The bottom line here is that I earned the reward, I applied the reward to my reservation and Hotels.com did something to remove that reward from my reservation. Now, I don't know if they did this on purpose or not. However, at the end of the day I am paying for something that I am not responsible for.

Neither Credit Card company and Hotels.com have resolved this matter.

After noticing an increase in my bill, i called cust. Service and asked why. They couldnt explain but credited me 20.00 to my account. After checking my app I found out 2 lines were added to my account without my authorization. I was told by in-store rep that person who added lines acted as my wife, but couldnt spell my last name. They also bypassed id check. The csr that helped this woman is Gerardo Ramirez (GP439W). I don't understand how a CAR would add lines to an account for a person who was not an authorized user and couldn't spell her alleged husbands last name. Due to this situation I have to issue a fraud alert and change all my account passwords and info.. because this person also got information to hack into my online account. I am appalled that AT&T, having such an excellent reputation could allow something like this to happen. I had wireless service, internet, and direct tv bundled with AT&T and will now be cancelling. I have never experienced such a breach of security and trust all at once. I am currently trying to find out the identity of the woman who added these lines so i could press charges... but i would like to complain against the CSR Gerardo Ramirez for allowing this unauthorized user to add these lines without my consent, her id, and the fact that she couldnt even spell my last name.

I was convinced to accept a bundle plan with att and direct tv for a particular price for 2 years. Bills since them are always much higher than I was told. Reason they say is when you signed up for plan you lost an employer discount. Sorry we didn't tell you that before. I asked to revert back to old plan but it mysteriously no longer exists. Now I'm in a 2 year contract for a price that is 70 $ more than I was quoted by salesman. They are so sorry but nothing we can do about it unless you want to pay 490 to break the contact. 3 months of calling and getting the run around. Tired of att. Will be done with them in 21 more months.

I have spent hours on hold and being lied to!
I've been with Direct TV for 6 months now and they have lied about everything.

First lie..They lied about a hard inquiry on my credit. 2 hard inquiry.

Sec..They said under the promo that I would not be charged for my box, monthly and I'm being charged!

3rd..I would receive a 100.00 gift card if I signed up. I never received it and everytime I call, they say I'm very sorry you will receive it in 3 days after 45 minutes on hold.
I never got it!

4th.. they changed the contract that I signed and sent it in a email. They said if I don't agree to sign it they will cancel my contact but now they want and I'm not signing it.

5th..If it barely rains I lose signal.

Today I stayed on the phone another 45 minutes about my gift card and they tell me it has expired in April. The only thing I've received in 6 months is a bill wanting money from me.
I am very unhappy and I want out of my contract.
Direct TV is in breach of contract and they are telling me if I cancel it, It will go on my credit report and I have to pay the remaining two years!
Sincerely,
Rhonda Flowe
Worst mistake of my life!

On MAY 18 I purchased a Galaxy J3 phone from the Natchez store. It was set up there, On Saturday, May 27 that phone simply locked me out without any action from me. It told me to enter my gmail that was used and I entered my gmail and my password. It said that was incorrect and I have not had a phone since. I took it back to the store and spent hours there to get no result except to tell me its a Google problem. I call Google they say its a phone problem. Google connected me to Samsung and they say they could repair the phone but that puts me without a phone for weeks This indicates to me its a phone problem. I take the phone back and ask for my money and they say I have to pay them $45 to return the phone. This is totally wrong since I did not do anything to the phone, The employees at the store were arrogant and treated me as if I was a dummy who knew nothing. My charater was insulted. I am paying for a phone do not have one, my charater has been insulted simply because I was sold a bad phone. Furthermore, I am the one punished since I have to pay to get another phone or be without a phone for weeks.

I responded to an offer that was mailed to me, to get Internet, phone and direct tv from AT&T for a fixed rate of $89.99 a month for two years.

So far after three billings (2 months) I have not recieved a bill anywhere near the $89.99 I signed up for, one bill was over twice that. I went into the local AT&T store and the guy there "corrected" it and told me any future bills would be $86.25, I asked why it wouldn't be $89.99 and he couldn't answer why.
The next bill was almost $100, I called AT&T customer service, they told me it was correct and that the store guy had changed my internet speed slowing it by 60%, I guess thats what he did to bring the bill down to what it should have been. They were also charging me for some cables they shouldn't have so she told me she would take them off the bill, and to just pay $78.26. I payed that $78.26 at the AT&T store the day before it was due.
Now I get a bill for $115.51 it shows a $9 late fee and states there is an unpayed balance, but doesn't elaborate on what that unpayed balance is for.

So far I've spent almost six hours dealing with AT&T customer service reps and still haven't got the deal I signed up for. My internet speed was reduced from the 45mbs I signed up for to 18mbs and they say they can't change it back without a huge jump in cost. And the first time I talked to them a week after I signed up they said it would cost me over $600 cancel the 2 year contract. I guess I'll have to file a case with the FTC against them.

They're now offering the same deal but with faster internet, 50mbs, for $25 less. You would think if they could offer it that much cheaper they could honour their previous offers.

STAY FAR AWAY FROM AT&T !

The customer service is garbage. I joined at&t mobile a year ago. After having multiple issues (No text delivered, no wireless service, phone calls that don't go through, iphones freezing I decided to get to the bottom of this and called 611. What a frigging mistake. They want to do "troubleshooting" to solve an issue that is at&t's issue not mine. I am in a metropolitan area nyc! So every time I have an issue I have to call 611 and start trouble shooting!? This is #! I was with verizon for 8 years and never had one of these issues at all forget about "trouble shooting?! So I got a corporate phone number and thought well they will help me get this resolved. At this point I wanted them to take back both phones and 2 tablets (Which we don't use) without any cost to me and my wife. Well when I got a call back from the # from the presidents corporate phone call guess what happened? He wanted to know what my"issue"was! I said I have multiple issues. He said can you tell me one of your issues and so I explained to the # that all of my complaints were on record if he had read them before he called me he might know ahead of time what my issue where. So I told him I have had texts not delivered, phones freezing up, phone calls that won't go through.. Now he start saying in order to help me he can troubleshoot my issues. So I explain one of the issues and he starts to check his system. Now he asks me when my phone call didn't go through where was i? I said 5 miles from my house on my way to the hospital! I needed to make an important emergency call and the message says can't be completed! I was livid! So now he tells me well sometimes you will not get service?! I am in a metropolitan area I told him! I should not be having any of these issues at all. So at this point I am steaming mad. I said well you offered to troubleshoot my issues and I told you what they were so start troubleshooting! Now he starts to back off the troubleshooting and basically starts to quote from their agreement that they"don't" guarantee coverage? So after a few choice words he says their is nothing he can do for me with all my issues and #ful customer service over the last 8 months because my phone is working now? This guy is out of his mind! So I said so what if I have another issue tomorrow next week next month are you going to expect me to help at&t troubleshoot their issues with my service. Bottom line! This guy could give a # either way! So as we all know all cell carriers are nothing but greedy crooks who lie and bait and switch people every day! Google complaints and you will see the long list of complaints will all of their services. This is why cell carriers and cable tv companies have the worst customer service on the planet. And the best the fcc and congress can do is to make them richer with the recent ruling where they can sell you history information for a profit! As if they are not wealthy enough now they want to profit off your history info and leave you with # customer service!? How nice of them! They all suck!

my name is Edy
phone number [protected] at&t company client for about 5 years on dec. 2016 my line was upgrade allergeble well the customer agents always asked me to upgrade my services but i never wanted to do so
its was on December 2016 I decided to upgraded my services by taking advantage in a buy one get one free on christmas special boggles buy one get one free
I call AT&A tall free number I ordered 2 iPhones 7 plus later on i receive a email from at&t said my order was success for two iPhones 7 not the plus, so i call the toll free number again to cancel the order an reorder the right item well that was a different Agent answer my call he/she said order has already sent they cannot do anything with that order i have to wait and receive the delivery then inside the box usually a return sleeve take it out fallow the instructions take the item back to the usps. witches i did so i received the Delivery on about christmas eve received one box with two iPhone 7 inside and there was one return sleeve inside the box i took that one sleeve that was ready with all info to return i glue it outside the box so on December 27th 2016 i took the box with 2 iPhones 7inside just the way they've sent it to me back to us postal Elizabeth Nj since then i keep checking with AT&T to find out if ever received but they never receive that returned until now month of May 2017 AT&T never received the delivery but i have the tracking number with me the US POSTAL INVESTIGATED THE PACKAGE COULDN'T FOUNG NO WHERE, so us postal give me a letter said package is no where found I explain the situation to AT&T so many COSTUMER SVC. NO ONE WANT TO HELP ME AS A MATTER FACT right now they are making paying for those loosing item even with the conformed of us postal letters that said package lost or missing and tracking number also now I'm stocked with at&t contact for two years with AT&T for sure they know I'm in a contract already they got me no one want to help me anymore... any one out here I'm looking for help here because i cannot afford to pay so much for those phone and my bill as well please help me share this issue my brothers and sisters right now i feel abused by AT&T thank you and bless Edy J.

My husband and I signed up for the bundle package (Home phone, internet & Direct TV) In January2017. The bundle was suppose to cost $89.00 a month, with a 2 year contract. 1st bill was a little low($37.19). I called. Was told the first few months the bill would be a little off, by the third month the bill should reflect the bundle price. The next bill was for $166.45, nearly twice the agreed upon price. I called 3 times trying to find out what is going on (totaling over FIVE hours of phone time). When I call I get the foreign guy. He doesn't understand me, I don't understand him. Asked to speak to his supervisor. Got a foreign lady. Can't understand her either. After being transferred to several different departments, I was told "I don't have a contract." I said I wanted to cancel- Home phone, Internet and Direct TV-. I was transferred to another representative. He said I DO have a contract, and It would cost me over $200.00 to cancel at this time. If I have a contract "Why isn't the bill reflecting bundle prices? "He said I would receive credit on my next bill. April bill was $218.79 OMG Really! Called several more times. I talked to the foreign guy, two foreign ladies, two other foreign guys. NO one can help me! I just get transferred again and again. Several more hours logged trying to resolve this. I was told to call Friday morning at 10:00 and ask to speak to the Loyalty Dept. ( had to miss work to do this). She said "I don't have a contract with AT&T but I do have a contract with Direct TV. How did this happen? We receive Direct TV when we joined the bundle plan with AT&T. Prior to that we were using DISH network (with zero problems). She said she would work with me to lower my bill somewhat. But I could NOT have the plan we had agreed upon. The best she could do was give me a discount, leaving the bill at $120.00 a month plus taxes and fees. THAT WAS NOT THE AGREEMENT! I want OUT of all of it! We have been loyal customer of AT&T for 40 years ( It was Indiana Bell originally ). I'm all done with this company. If I don't have a contract, WHY can't I can't cancel services without a ridiculous fee? Why all the transferring of calls? Why does it take hours to find an employee willing to help? Only to be transferred again. Can't find anybody that is knowledgeable about how the company works. When they can't answer your questions---You are transferred, and the cycle continues. Nothing is ever resolved!

Every month -4/27/17, 3/29/17, 2/28/17

Client # - [protected]

Every month my Direct TV bill is different! I originally at Uverse and was talked into taking Direct. We live on a fixed income and we cannot afford $200.00 for TV and Internet. I have AT&T Mobile and the bill is always the same.

Will have to disconnect if the bill is high again this month.

I cancelled my insurance plan on my cellular device in April. That same month I received a $1.86 in credit. This lowered my phone bill. Yesterday, (5/11/17) I received the new bill and it was two dollars more than last month's bill. I looked at all the charges for each phone and realized that my portion was exactly $1.86 more than last month's. Therefore, it seems as though AT&T is still charging me for that insurance I cancelled last month. I did all the calculations and I don't see where the additional $1.86 came from. It seems that they've "hidden" it somewhere within my portion of the plan. I'll be calling AT&T today and discussing this matter with them. Anyone have this happen to them?

I cancelled my service with directv because the cable kept going out. For months, I called to get it resolved and the final straw was when they said they would send out a technician but I would be charged a fee. I cancelled my service and they sent me a bill for early cancellation of 300.00. I do not feel that I should have to pay this fee because the only reason I cancelled my service is because the service never worked

I was quoted $60 for the bundled service for internet/phone/tv.

After battling 2 weeks to get the service at my address (which had been listed after disconnecting from same service 1 week earlier in a different person's name as UNserviceable?!) I am then told that guess what: I do NOT get the $60 rate after all.

NOTE: the sales agent knew that my cellphone was AT&T thru StraightTalk and said I would still qualify for the $25 credit on the regular $89.99.

So please know everyone: AT&T DOES NOT, HAS NOT, and WILL NOT tell you the truth in their sales pricing! You get taken for a ride every single time!

Also of note, because of the fiasco with my address being listed as "unserviceable"...the original setup on the pricing did not hold...if in fact it had been put in that way at the start...so when I spoke with someone in "Appeals" I was told they had relistened to ALL my conversations with them and that I had been given all the correct information.

...so there you have it folks. Stiffed, and all justified.

Hoping this will save someone some grief!

Bought three inside camera's and one outdoor. We have had the system for about seven months. I cannot tell you how many calls and chats I have had in attempt to keep the camera's working real time. Then, if they cannot fix your problem remotely- which is usually the case- you have to be home to troubleshoot. Guess what- I need the camera's while I am away!

I only home that the alarm continues to work.

I recently received a phone call from a collection agency - Diversified Consultants in regards to a $342 phone bill from Peachtree Georgia at 205 Morgan Turn . How can this be so easy for someone to open up accounts?They should need to show some type of documentation to do so..
What's so bad is.. I'm the one that has to go make a police report for something they allowed to happen.. Something needs to be done

I have been a loyal at&t customer since 2012. Today I paid off an installment phone on my sons line, and wanted to get him an upgrade. After being given the run around, being put on hold, disconnected, me calling back, I was told that since our phones go into off network when we get to our home (10 minutes off the main hwy) there has been a block put on them. It seems there will not be any upgrades allowed. I received a letter 4 years ago saying we were going off network, and we could get out of contract if we wanted. I opted to stay in, since this is the only time it happens. Never did I get a letter saying there would be no upgrades on my lines, matter of fact, I got myself a 6 plus 2 years ago. They said the block was put on 1 year ago. No problem in taking my payment every month, nor my pay off today!

All i need is a 5 day extension to pay my bill a 5 year loyal customer and i can't get a 5 day extension . I do not want my account or cable suspended when yall can give me a 5 day extension, my account number#[protected] . so i would love to renew my contract after june, 2017 but it's hard to get an extension situation happens sometime when people just don't have the money on some particular day i'm just need 7 days that is all. Terry Ward

Your misleading customers into believing that if they return equipment, the equipment will be deducted from the actual balance owed.
I was told numerous times on the phone and at the AT&T office where I walked the equipment in person to, that I was to ship it thru UPS and get a receipt stating return info. That once they received the equipment they would notify THE COLLECTION AGENCY and I would only pay the actual SERVICE BALANCE. I jumped thru hoops to get this stuff done.
Now I'm told that I only had 60 days from the time the service was disconnected to return the the equipment. I will go to the local TV media with my complaint and I will work beyond believe against your COMPANY through media and other channels of public media to let people know that your company does not work with its customers on different issues including mine.
If Time Warner can have n issue on equipment returns without a set date of expiration WHY CANT YOUR COMPANY TOO?!
That makes TIME WARNER/SPECTRUM a much better COMPANY than yours.
Nellie C. acct# [protected]
1859 W. Summit Ave. San Antonio, Tx 78201
[protected]

If I was able to take on The UNITED STATES MARINE CORPS for my Husband The Federal Government, 10 yrs ago and THE US ARMY for my Son and win,
I will take on AT&T and help deter people from your services.

I've been a customer for about 2 and 1/2 months now. I have the cable and internet bundle with free HBO, Stars and Cinemax. I recently moved to a different area and I had a transfer for my bundle service. Before the transfer request, I called to notify that I will be moving in a different location but same city. That representative I spoke to that day told me I was able to transfer my services with no hassle, so we proceeded the request and confirmed. Once I moved the cable department came first to set up services and helped out for the internet department to come and don't have any hassle. Well the appointment can for internet services. I waited the whole day and called the next morning to notify that i the internet installer did not come. That representative told me I was not able for services because they don't service internet in the area. I was confused I explained he/she that another person told me I was all set. So instead I carried on with the cable services. The same representative told me I had to return the modem within 7 days without being charged with equipment fee. I agreed and I asked since it was not my fault that someone told me different if I can have my early termination fee waived. I really wanted my bundle. She told me she was able to do so, but the modem had to be in within 7 days or I'll be charged. I agreed and I returned the modem to ups store in 2 days from the conversation. She also told me I had to call in to cancel out my HBO, Stars and Cinemax by April 184th so I would not get charged. I agreed to do so. I called on April 19th, talked to a representative named Erica I told her that I looked up my overview online and my bill was 220 dollars. I just paid my bill and online it showed I had 26 days left until next bill. How is that possible? She explained that I was charged for hbo, Stars and cinemax plus an early termination fee. I told her the last representative said she waived the fee for bringing the modem back within 7 days and also about the HBO, Stars and cinemax channels I was told to call in to cancel but my online account showed I was to cancel by May 9th. I told her I refuse to pay that because a representative screwed me over. I've paid my bill before it's even due.. I refuse. She told me She couldn't do anything about waiving fee or whatever the last representative said but she was able to prolong/update my HBO, Stars and cinemax until May 9th. I asked if She can replay recoreded line from the week of March 20th.She told me shes not able and gave me the complaint address. Next day, my HBO, Stars and. Cinemax are discontinued. Im confused and upset, I've been told from different representative different things and still not getting things right. I would like a discount, a deal or something this is just ridiculous to the point I will have to move my business else where. My name is Taleisha Lewis.
Account #[protected]
Contact # [protected]
Please leave message if not answered thank you.

I contacted customer service on 04/15/17 due to a misapplied payment. I went into Walmart made a payment and it was posted to the wrong account. I immediately contacted customer service with all the information regarding transaction to have payment moved to correct account. I was told that a case had been open to give it 3-5 business days and the payment would be fixed. I contacted customer service again today to check on the payment as I was due to make another payment to my account only to be disrespected buy your agent. I was told I 'DO REALIZE THIS WAS NOT AT&T'S FAULT". I was then told by agent no Claim had been filed on the 15th and he would have to submit a claim now but I would been to email the receipt over to [protected]@att.com in which I did and he would see if my payment could be moved. Needless to say I was very upset. I asked so your telling me that your going to just take my money. I was talked to as though I was a child and I feel bullied as though I may not get the money applied to the correct account. For this I will be looking for another company to do business with.