AT&T
Reviews and Complaints

I responded to an offer that was mailed to me, to get Internet, phone and direct tv from AT&T for a fixed rate of $89.99 a month for two years.

So far after three billings (2 months) I have not recieved a bill anywhere near the $89.99 I signed up for, one bill was over twice that. I went into the local AT&T store and the guy there "corrected" it and told me any future bills would be $86.25, I asked why it wouldn't be $89.99 and he couldn't answer why.
The next bill was almost $100, I called AT&T customer service, they told me it was correct and that the store guy had changed my internet speed slowing it by 60%, I guess thats what he did to bring the bill down to what it should have been. They were also charging me for some cables they shouldn't have so she told me she would take them off the bill, and to just pay $78.26. I payed that $78.26 at the AT&T store the day before it was due.
Now I get a bill for $115.51 it shows a $9 late fee and states there is an unpayed balance, but doesn't elaborate on what that unpayed balance is for.

So far I've spent almost six hours dealing with AT&T customer service reps and still haven't got the deal I signed up for. My internet speed was reduced from the 45mbs I signed up for to 18mbs and they say they can't change it back without a huge jump in cost. And the first time I talked to them a week after I signed up they said it would cost me over $600 cancel the 2 year contract. I guess I'll have to file a case with the FTC against them.

They're now offering the same deal but with faster internet, 50mbs, for $25 less. You would think if they could offer it that much cheaper they could honour their previous offers.

STAY FAR AWAY FROM AT&T !

The customer service is garbage. I joined at&t mobile a year ago. After having multiple issues (No text delivered, no wireless service, phone calls that don't go through, iphones freezing I decided to get to the bottom of this and called 611. What a frigging mistake. They want to do "troubleshooting" to solve an issue that is at&t's issue not mine. I am in a metropolitan area nyc! So every time I have an issue I have to call 611 and start trouble shooting!? This is #! I was with verizon for 8 years and never had one of these issues at all forget about "trouble shooting?! So I got a corporate phone number and thought well they will help me get this resolved. At this point I wanted them to take back both phones and 2 tablets (Which we don't use) without any cost to me and my wife. Well when I got a call back from the # from the presidents corporate phone call guess what happened? He wanted to know what my"issue"was! I said I have multiple issues. He said can you tell me one of your issues and so I explained to the # that all of my complaints were on record if he had read them before he called me he might know ahead of time what my issue where. So I told him I have had texts not delivered, phones freezing up, phone calls that won't go through.. Now he start saying in order to help me he can troubleshoot my issues. So I explain one of the issues and he starts to check his system. Now he asks me when my phone call didn't go through where was i? I said 5 miles from my house on my way to the hospital! I needed to make an important emergency call and the message says can't be completed! I was livid! So now he tells me well sometimes you will not get service?! I am in a metropolitan area I told him! I should not be having any of these issues at all. So at this point I am steaming mad. I said well you offered to troubleshoot my issues and I told you what they were so start troubleshooting! Now he starts to back off the troubleshooting and basically starts to quote from their agreement that they"don't" guarantee coverage? So after a few choice words he says their is nothing he can do for me with all my issues and #ful customer service over the last 8 months because my phone is working now? This guy is out of his mind! So I said so what if I have another issue tomorrow next week next month are you going to expect me to help at&t troubleshoot their issues with my service. Bottom line! This guy could give a # either way! So as we all know all cell carriers are nothing but greedy crooks who lie and bait and switch people every day! Google complaints and you will see the long list of complaints will all of their services. This is why cell carriers and cable tv companies have the worst customer service on the planet. And the best the fcc and congress can do is to make them richer with the recent ruling where they can sell you history information for a profit! As if they are not wealthy enough now they want to profit off your history info and leave you with # customer service!? How nice of them! They all suck!

my name is Edy
phone number [protected] at&t company client for about 5 years on dec. 2016 my line was upgrade allergeble well the customer agents always asked me to upgrade my services but i never wanted to do so
its was on December 2016 I decided to upgraded my services by taking advantage in a buy one get one free on christmas special boggles buy one get one free
I call AT&A tall free number I ordered 2 iPhones 7 plus later on i receive a email from at&t said my order was success for two iPhones 7 not the plus, so i call the toll free number again to cancel the order an reorder the right item well that was a different Agent answer my call he/she said order has already sent they cannot do anything with that order i have to wait and receive the delivery then inside the box usually a return sleeve take it out fallow the instructions take the item back to the usps. witches i did so i received the Delivery on about christmas eve received one box with two iPhone 7 inside and there was one return sleeve inside the box i took that one sleeve that was ready with all info to return i glue it outside the box so on December 27th 2016 i took the box with 2 iPhones 7inside just the way they've sent it to me back to us postal Elizabeth Nj since then i keep checking with AT&T to find out if ever received but they never receive that returned until now month of May 2017 AT&T never received the delivery but i have the tracking number with me the US POSTAL INVESTIGATED THE PACKAGE COULDN'T FOUNG NO WHERE, so us postal give me a letter said package is no where found I explain the situation to AT&T so many COSTUMER SVC. NO ONE WANT TO HELP ME AS A MATTER FACT right now they are making paying for those loosing item even with the conformed of us postal letters that said package lost or missing and tracking number also now I'm stocked with at&t contact for two years with AT&T for sure they know I'm in a contract already they got me no one want to help me anymore... any one out here I'm looking for help here because i cannot afford to pay so much for those phone and my bill as well please help me share this issue my brothers and sisters right now i feel abused by AT&T thank you and bless Edy J.

My husband and I signed up for the bundle package (Home phone, internet & Direct TV) In January2017. The bundle was suppose to cost $89.00 a month, with a 2 year contract. 1st bill was a little low($37.19). I called. Was told the first few months the bill would be a little off, by the third month the bill should reflect the bundle price. The next bill was for $166.45, nearly twice the agreed upon price. I called 3 times trying to find out what is going on (totaling over FIVE hours of phone time). When I call I get the foreign guy. He doesn't understand me, I don't understand him. Asked to speak to his supervisor. Got a foreign lady. Can't understand her either. After being transferred to several different departments, I was told "I don't have a contract." I said I wanted to cancel- Home phone, Internet and Direct TV-. I was transferred to another representative. He said I DO have a contract, and It would cost me over $200.00 to cancel at this time. If I have a contract "Why isn't the bill reflecting bundle prices? "He said I would receive credit on my next bill. April bill was $218.79 OMG Really! Called several more times. I talked to the foreign guy, two foreign ladies, two other foreign guys. NO one can help me! I just get transferred again and again. Several more hours logged trying to resolve this. I was told to call Friday morning at 10:00 and ask to speak to the Loyalty Dept. ( had to miss work to do this). She said "I don't have a contract with AT&T but I do have a contract with Direct TV. How did this happen? We receive Direct TV when we joined the bundle plan with AT&T. Prior to that we were using DISH network (with zero problems). She said she would work with me to lower my bill somewhat. But I could NOT have the plan we had agreed upon. The best she could do was give me a discount, leaving the bill at $120.00 a month plus taxes and fees. THAT WAS NOT THE AGREEMENT! I want OUT of all of it! We have been loyal customer of AT&T for 40 years ( It was Indiana Bell originally ). I'm all done with this company. If I don't have a contract, WHY can't I can't cancel services without a ridiculous fee? Why all the transferring of calls? Why does it take hours to find an employee willing to help? Only to be transferred again. Can't find anybody that is knowledgeable about how the company works. When they can't answer your questions---You are transferred, and the cycle continues. Nothing is ever resolved!

Every month -4/27/17, 3/29/17, 2/28/17

Client # - [protected]

Every month my Direct TV bill is different! I originally at Uverse and was talked into taking Direct. We live on a fixed income and we cannot afford $200.00 for TV and Internet. I have AT&T Mobile and the bill is always the same.

Will have to disconnect if the bill is high again this month.

I cancelled my insurance plan on my cellular device in April. That same month I received a $1.86 in credit. This lowered my phone bill. Yesterday, (5/11/17) I received the new bill and it was two dollars more than last month's bill. I looked at all the charges for each phone and realized that my portion was exactly $1.86 more than last month's. Therefore, it seems as though AT&T is still charging me for that insurance I cancelled last month. I did all the calculations and I don't see where the additional $1.86 came from. It seems that they've "hidden" it somewhere within my portion of the plan. I'll be calling AT&T today and discussing this matter with them. Anyone have this happen to them?

I cancelled my service with directv because the cable kept going out. For months, I called to get it resolved and the final straw was when they said they would send out a technician but I would be charged a fee. I cancelled my service and they sent me a bill for early cancellation of 300.00. I do not feel that I should have to pay this fee because the only reason I cancelled my service is because the service never worked

I was quoted $60 for the bundled service for internet/phone/tv.

After battling 2 weeks to get the service at my address (which had been listed after disconnecting from same service 1 week earlier in a different person's name as UNserviceable?!) I am then told that guess what: I do NOT get the $60 rate after all.

NOTE: the sales agent knew that my cellphone was AT&T thru StraightTalk and said I would still qualify for the $25 credit on the regular $89.99.

So please know everyone: AT&T DOES NOT, HAS NOT, and WILL NOT tell you the truth in their sales pricing! You get taken for a ride every single time!

Also of note, because of the fiasco with my address being listed as "unserviceable"...the original setup on the pricing did not hold...if in fact it had been put in that way at the start...so when I spoke with someone in "Appeals" I was told they had relistened to ALL my conversations with them and that I had been given all the correct information.

...so there you have it folks. Stiffed, and all justified.

Hoping this will save someone some grief!

Bought three inside camera's and one outdoor. We have had the system for about seven months. I cannot tell you how many calls and chats I have had in attempt to keep the camera's working real time. Then, if they cannot fix your problem remotely- which is usually the case- you have to be home to troubleshoot. Guess what- I need the camera's while I am away!

I only home that the alarm continues to work.

I recently received a phone call from a collection agency - Diversified Consultants in regards to a $342 phone bill from Peachtree Georgia at 205 Morgan Turn . How can this be so easy for someone to open up accounts?They should need to show some type of documentation to do so..
What's so bad is.. I'm the one that has to go make a police report for something they allowed to happen.. Something needs to be done

I have been a loyal at&t customer since 2012. Today I paid off an installment phone on my sons line, and wanted to get him an upgrade. After being given the run around, being put on hold, disconnected, me calling back, I was told that since our phones go into off network when we get to our home (10 minutes off the main hwy) there has been a block put on them. It seems there will not be any upgrades allowed. I received a letter 4 years ago saying we were going off network, and we could get out of contract if we wanted. I opted to stay in, since this is the only time it happens. Never did I get a letter saying there would be no upgrades on my lines, matter of fact, I got myself a 6 plus 2 years ago. They said the block was put on 1 year ago. No problem in taking my payment every month, nor my pay off today!

All i need is a 5 day extension to pay my bill a 5 year loyal customer and i can't get a 5 day extension . I do not want my account or cable suspended when yall can give me a 5 day extension, my account number#[protected] . so i would love to renew my contract after june, 2017 but it's hard to get an extension situation happens sometime when people just don't have the money on some particular day i'm just need 7 days that is all. Terry Ward

Your misleading customers into believing that if they return equipment, the equipment will be deducted from the actual balance owed.
I was told numerous times on the phone and at the AT&T office where I walked the equipment in person to, that I was to ship it thru UPS and get a receipt stating return info. That once they received the equipment they would notify THE COLLECTION AGENCY and I would only pay the actual SERVICE BALANCE. I jumped thru hoops to get this stuff done.
Now I'm told that I only had 60 days from the time the service was disconnected to return the the equipment. I will go to the local TV media with my complaint and I will work beyond believe against your COMPANY through media and other channels of public media to let people know that your company does not work with its customers on different issues including mine.
If Time Warner can have n issue on equipment returns without a set date of expiration WHY CANT YOUR COMPANY TOO?!
That makes TIME WARNER/SPECTRUM a much better COMPANY than yours.
Nellie C. acct# [protected]
1859 W. Summit Ave. San Antonio, Tx 78201
[protected]

If I was able to take on The UNITED STATES MARINE CORPS for my Husband The Federal Government, 10 yrs ago and THE US ARMY for my Son and win,
I will take on AT&T and help deter people from your services.

I've been a customer for about 2 and 1/2 months now. I have the cable and internet bundle with free HBO, Stars and Cinemax. I recently moved to a different area and I had a transfer for my bundle service. Before the transfer request, I called to notify that I will be moving in a different location but same city. That representative I spoke to that day told me I was able to transfer my services with no hassle, so we proceeded the request and confirmed. Once I moved the cable department came first to set up services and helped out for the internet department to come and don't have any hassle. Well the appointment can for internet services. I waited the whole day and called the next morning to notify that i the internet installer did not come. That representative told me I was not able for services because they don't service internet in the area. I was confused I explained he/she that another person told me I was all set. So instead I carried on with the cable services. The same representative told me I had to return the modem within 7 days without being charged with equipment fee. I agreed and I asked since it was not my fault that someone told me different if I can have my early termination fee waived. I really wanted my bundle. She told me she was able to do so, but the modem had to be in within 7 days or I'll be charged. I agreed and I returned the modem to ups store in 2 days from the conversation. She also told me I had to call in to cancel out my HBO, Stars and Cinemax by April 184th so I would not get charged. I agreed to do so. I called on April 19th, talked to a representative named Erica I told her that I looked up my overview online and my bill was 220 dollars. I just paid my bill and online it showed I had 26 days left until next bill. How is that possible? She explained that I was charged for hbo, Stars and cinemax plus an early termination fee. I told her the last representative said she waived the fee for bringing the modem back within 7 days and also about the HBO, Stars and cinemax channels I was told to call in to cancel but my online account showed I was to cancel by May 9th. I told her I refuse to pay that because a representative screwed me over. I've paid my bill before it's even due.. I refuse. She told me She couldn't do anything about waiving fee or whatever the last representative said but she was able to prolong/update my HBO, Stars and cinemax until May 9th. I asked if She can replay recoreded line from the week of March 20th.She told me shes not able and gave me the complaint address. Next day, my HBO, Stars and. Cinemax are discontinued. Im confused and upset, I've been told from different representative different things and still not getting things right. I would like a discount, a deal or something this is just ridiculous to the point I will have to move my business else where. My name is Taleisha Lewis.
Account #[protected]
Contact # [protected]
Please leave message if not answered thank you.

I contacted customer service on 04/15/17 due to a misapplied payment. I went into Walmart made a payment and it was posted to the wrong account. I immediately contacted customer service with all the information regarding transaction to have payment moved to correct account. I was told that a case had been open to give it 3-5 business days and the payment would be fixed. I contacted customer service again today to check on the payment as I was due to make another payment to my account only to be disrespected buy your agent. I was told I 'DO REALIZE THIS WAS NOT AT&T'S FAULT". I was then told by agent no Claim had been filed on the 15th and he would have to submit a claim now but I would been to email the receipt over to [protected]@att.com in which I did and he would see if my payment could be moved. Needless to say I was very upset. I asked so your telling me that your going to just take my money. I was talked to as though I was a child and I feel bullied as though I may not get the money applied to the correct account. For this I will be looking for another company to do business with.

4/18 630 pm. Had a problem with sending emails. Looked at the ATT website for client setup. Stated to put in inbound and outbound server names with specific ports. Verified my settings were correct per the web support page. Emails still didnt send. Called tech support, support staff supported the same settings. He deleted my email account and had me rebuild it with the same settings per his tech manual. Still no send, he recommended I call Microsoft for Outlook or talk to premium support. Permium support charges if the problem is ATT. So the web site and the initial tech had bad settings, Premium charged me 49.00 to change the server settings to the correct name. Why I had to change in the 1st place is baffling, This happened before a few years ago but didn't get charged, the names again were SMTP and POP3 . I would have never called them in the 1st place if the web site had the correct info for bellsouth email and outlook clients. Then upon starting my email after his changes and testing on the web email, 3900 emails started dumping into my email that took hours to complete. All my incoming email was working perfectly before all this. I refuse the pay the 49.00 change for misleading tech info and ATT web site tech info.

I just cancelled my new AT&T install, when the installer arrived, due to what I think is “bait & switch”.
I had one of those door to door AT&T salesman, actually 2 of them, come to my door to sell me a new service for my Internet, cable TV & phone. This is the second time this has happened. The last time, as it turned out, I could not have a box installed for some TVs and a basic cable service to the others, you have to have a box for every TV, so I cancelled the install. So, this time when they came by we started with an explanation of the first experience. I specifically asked if I needed a box to every TV or could I have basic to the non-boxed TVs. The salesman assured me we could and called someone to confirm.
With the confirmation that we could have some TVs without a box, I signed up for the deal, paid a small upfront fee and scheduled the install.
Installation day came and as the guy pulled up in front of my house I went out to greet him, and to double confirm, I asked him if I needed a box on every TV. He said yes. Here we go again! I asked the installer if he could hold on a moment while I called to find a solution to the issue.
The first number I called was the “retention line”. I explained my issue and was told I had the wrong department and that she would forward my call to the right person. She forwarded me to a non-working number.
Next I found another number on the “contract” and called and got to a guy who ultimately informed me he was an “account manager”. (I found out he was account manager after speaking with him awhile. I was getting nowhere and asked to speak to his supervisor, that's when he informed me he was an account manager)
I explained everything to him; this was the second time this sort of thing had happened, I felt strongly that I was “bait and switched” and that I wanted the deal I signed up for with all TVs working. He simply told me he could not do it and the extra boxes would be an extra $21 per month. I asked him why their mistake should cost me more money. He said “I didn't make the mistake”. That pretty much sent me over the edge, I responded, maybe not but your company did!
He offered me the price I was “quoted” for “2 or 3 months” but he could not give me the price for the whole “contract”. I declined. He then attempted to re-work the “package” (a lower tier service) to get me to the cost I was quoted. I almost bought his attempt until he informed me of an additional cost and a “one-time fee”.
I finally told him I wanted the deal I was “quoted”, with all TVs working or this conversation was over. He again told me he couldn't get me the price and then attempted to get me to keep the internet and phone since we couldn't work out the TVs. He, without a doubt, knew I was not happy and for him to continue to try and make a sale! Wow how brash! Or perhaps a tenacious salesman, or maybe he was just not hearing my concern, or didn't care, after all I'm only one of many right?
AT&T, come on, I know mistakes happen, however:
• The same thing happened twice – nothing fixed by the first mistake
• Sub-contractors – I know it's probably a business necessity, but they really should know your product. Whomever they called for support to confirm the type install requested should certainly know
• When I called into AT&T for help – to get forwarded to a non-working number?
• When your employees or contractors make mistakes, you should own it
• The installer was extremely courteous, patient and understanding.
The cost for you to have fixed this is much less than the cost of a new customer.
Revenue lost this contract: $3000. Long term?
Patrick brown

My complaint is about the overall service that I have received from AT&T for my new landline service. My service was originally supposed to be established on 21 MAR 17, it did not happen nor did I get a call or any notification. I called the customer care and they told me that no order was pending and they get the service established on 29 Mar 17, it did not happen again. After calling and talking with over customer service reps, which all had different story to what was taking place and some stated that they seen no order for service at all. This action has been going back and forward for over two weeks. They even keep telling me they put my order in with the back office, whatever that is, and they will expedite getting my service establish. Now that we are in week three, the service is final established and less than a week the service has been inactive again. I have been calling for the past 2 weeks and getting the runaround again, still no service as of today. The acct is [protected]. Lastly, my only number was supposed to be ported over to this landline which was 17 Apr 17, to [protected] from T-Mobile. Overall, nothing is being done and I am passed from one agent to the next and everyone has a different story of what is taking place, which apparently is nothing because my service is still inactive and no landline is operational. I called and ask to speak to a manager and they stated that no ones was available, total BS. I can be reached at [protected] or [protected], Darrin Jones

I have been a customer of AT&T with both internet and TV Uverse services. AT&T is making their Uverse customers go to DirecTV since their acquisition of the service. I fought going to DirecTV for quite some time but gave in and attempted to obtain the service. I called and set up an installation date. Now, at the time of them selling me the DirecTV package they offered me a $200 reward card for starting a new service. However, once the technician arrived for installation he found that I didn't have a direct line of sight and couldn't go further.
I have called so many times I've lost track. I have now spent more than 11 hours on the phone with AT&T trying to get my account(s) straightened out. They have assigned me 4 different account numbers and DirectTV is trying to bill me and I never got the service put in. I'm receiving bills for services that have been cancelled or that I never had.
Needless to say I am not a happy customer and AT&T will be soon losing a customer because of the poor treatment I received. I have never been treated so poorly! Up until this point I had no issues with AT&T; however, when I found out about their wrongdoing and began to call them out on it is when things changed. I am greatly disappointed!

Reference Number: [protected]
DATE/TIME: [protected]:55:08
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
Charles : Hello! Thanks for choosing AT&T Chat.
Charles : Hello, my name is Charles. I'll be happy to assist you.
Charles : How can I help you?
Tamala : I just received a bill for $130
Tamala : for 2 days
Charles : If I understand you correctly Tamala, you have a question about your billl. Is that correct?
Tamala : which I didn't have service because my account was messed up and I got charged for installation of internet that I've had for 8 years
Tamala : because changing my plan turned into a 4 day nightmare
Charles : I apologize for the inconvenience you have experienced
Charles : I can completely understand how you must be feeling, If I was in your shoe, I would have been equally upset with such situation.
Charles : I can help you with that!
Tamala : I really think you need to read the notes on my account from March 31st thru April 4th
Charles : Tamala, Please do not worry I am here to resolve and fix the issue for you.
Tamala : I still have overpayment on my old account number
Charles : Okay.
Charles : I will fix the issue for you.
Tamala : I have received no concessions for the the 3 days I spent at home dealing with this
Tamala : I have my phone records I'd like to send to someone so they can see that I spent over 8 hours on the phone with AT&T over a 4 day period
Tamala : That doesn't include the time I spent online or waiting for someone to call back or show up
Charles : I am very sorry for the inconvenienced that you have faced.
Tamala : and now here I go again
Charles : Please do not worry, I am here to fix your issue.
Charles : Please allow me a moment, while I access your account.
Tamala : Thank You
Charles : You are welcome.
Charles : Just to confirm are you promised that the installation fee would be remove?
Tamala : I DIDN'T HAVE ANYTHING INSTALLED!
Charles : Okay.
Charles : I understand.
Tamala : I'm using the equipment that was put in here years ago
Charles : Okay, thanks for confirming.
Charles : I am sorry for the delay, I am still researching this for you. Are you OK with waiting just a bit longer?
Tamala : sure
Charles : Thank you.
Charles : Tamala, Is there any tech visit on April, 4?
Tamala : Yea to fix your major screw up
Charles : Okay.
Tamala : I have had Uverse since 2009 and the tech on April 4th was here to fix uverse tv
Charles : I understand.
Charles : Let me quickly check.
Charles : Tamala, did you upgrade your internet services recently?
Tamala : my uverse internet was off most of the time between April 1st and April 4th because people on your end kept messing up
Tamala : I'm not paying for being put through total hell
Tamala : NO
Charles : Okay.
Charles : I understand that.
Charles : Tamala, the installation fee would be waived off for you.
Charles : You will get the credit of $99.
Tamala : $104
Charles : The installation fee was $99.
Tamala : I'm not paying for days I didn't have service and I deserve a whole lot more and what I was promised
Charles : Okay.
Charles : Yes, you will not pay for that.
Charles : The bill will be adjusted.
Tamala : Now when is someone going to adjust my old bill?
Tamala : OS I'll get my old account number
Charles : We are adjusting it now and it will take 72 hours since the amount was above $100.
Tamala : [protected]
Tamala : I only owe for March 24th -31st
Charles : I will give a credit of $99 for the installation fee and $20 for the sevices issue.
Tamala : Cinemax was suppose to be taken off 3 months ago and I was still being charged. It is showing I still owe for the prorated amount for April which I no longer have on that account
Tamala : I paid $128 for 7 days of service I have a refund coming
Charles : Let me check that as well.
Charles : I've accessed that account now.
Charles : In order to protect your personal information and access your account, please provide the 4 digit passcode on your account.
Tamala : 3471
Tamala : Irish
Charles : Thank you.
Charles : Now that your account has been properly authenticated, would you like to change your account passcode to be used on future contacts with us?
Charles : Sorry.
Charles : I sent that by mistake.
Charles : Thank you for your patience.
Charles : I can confirm that the services were cancelled on 03/31.
Tamala : Yep
Charles : Let me quickly check the billing on HBO Cinemax.
Charles : Thank you for your patience.
Charles : I've checked the details and yes, there is charge for Cinemax for last 3 bills.
Charles : The credit should be for $42.
Charles : I will document it so that you will receive $42 credit on your revised final bill next month.
Tamala : so will they transfer my credit?
Tamala : That billing Account is no longer active
Tamala : and when are they gonna apply the pro rate credit?
Tamala : I only owe for 7 days
Charles : Actually the credit will be sent via refund check.
Charles : The balance which now shows $68 will change to credit balance because you will also receive pro-rated credit for the days you did not use service
Charles : .
Charles : it will be added with $42.
Tamala : I haven't received any rewards cards, $20 for 4 days of my life is not what I was promised
Charles : I'm sorry, I'm not aware about such reward card.
Charles : Could you please elaborate it?
Tamala : This was suppose to be escalated to a supervisor last week and someone was suppose to contact me that didn't happen
Charles : Let me check the notes on the account, I might find something.
Tamala : The last supervisor that I talked to said I would get $400 in reward cards instead of a $150 I assumed that was a lie but instead I got nothing and no call back
Charles : Okay, let me check the rewards website
Charles : .
Charles : I know that there are provisions for reward card.
Tamala : I spent 10 hours Saturday dealing with techs and phone reps, waited all day Sunday for a tech that I was told was coming and didn't then spent until 3:30 Monday dealing with this between the tech being in my home and on the phone starting at 8:00 a.m.
Tamala : How is this not a problem?
Tamala : This was all due to mistakes made by AT&T
Tamala : I have all the emails, phone logs and chats to prove it
Charles : Oh! That's very inconvenient to our customer.
Charles : It is very tough to deal with customer support if you need to call everyday for hours.
Charles : I will look into it.
Tamala : and yet no one is trying to make it right
Tamala : then I get billed for it! Yea I'm mad
Tamala : I would like an email. to send all this information to where someone might actually look at it
Tamala : This is due to a lack of training
Tamala : every person that touched my account messed it up more
Charles : I would agree with you on this, and they had to create a new account for you due to the ongoing issues.
Tamala : it took the tech over 3 hours to get it fixed
Tamala : they created 3 new accounts that was part of the problem
Tamala : this all happened bc the first rep shut my account down prematurely
Charles : Yes, when I looked into your account, I felt so sorry because you had to contact for hours and there were notes from multiple representatives.
Tamala : that's what got this whole mess started
Charles : Yes, I assume that and I'm not sure why they did not use the option to resume the same account.
Tamala : Then they tried to tell me maybe it was my equipment or line problems. I kept telling them it was working fine when shut them off
Charles : Okay.
Tamala : While I was watching the UConn game BTW
Charles : That's too much of inconvenience for 1 account.
Tamala : I don't think expecting a supervisor to take notice is too much to ask
Charles : It is a duty of a supervisor, at least to call back and follow up because of the issues you faced
Charles : .
Charles : The service were out for days and that too due to the pre-mature disconnection of the account.
Charles : This issue should have been handled with delicate care.
Tamala : That did not happen
Tamala : The tech was great and very apologetic
Charles : On one hand, I'm glad that the services are up and running, on the other hand, I'm also disappointed because us, at customer service should have handled this concern better than what I can read on the account notes.
Charles : I will need to check the ways for compensation apart from the gift card promised to you.
Charles : I will ensure the total monthly bill which is $130 will go back to $0.00.
Charles : Your visa gift card will be due for claiming online on 05/03/2017.
Tamala : I haven't received any gift cards
Charles : You'll first need to claim it online on 05/03/2017.
Charles : The link for gift card is : att.com/rewardcenter.
Charles : You'll need to enter your account number and your zip code.
Charles : Once you claim your gift card online, you'll receive it in the mail within 2 weeks.
Tamala : ok in a month
Charles : I'm also glad the service was handled by very nice technician who was apologetic and processional.
Charles : Yes, around a month
Tamala : OK Thank You
Charles : You are welcome.
Charles : Is there anything else I can help you with? I'd be glad to assist.
Tamala : No thank you
Charles : Great!
Charles : We always try on our best to help you in the best possible way. It was nice to assist you today.
Tamala : Thanks again
Charles : Take good care of yourself and have a wonderful time ahead.
Have a great day!
Charles : Have a blessed sunday.
Charles : Thank you for being an AT&T customer. To exit this chat, please click the X button on the top right hand corner of this chat box.

I'm charged $55.50 every month since last year. The charges are deducted from my bank account directly. I have no USA mobile number. I only purchased a pre paid line when I visited usa last year. Strangely, the charges never stopped since then. I only new about it when my bank told me.
I don't recall the prepaid mobile number.
I have purchased the prepaid number from Richmond, VA. I purchased the prepaid for the use of my stay in USA, which was 1 month only.
Name:
Adel E Khraibut
Nationality:
Kuwaiti National