AT&T
Reviews and Complaints

I am writing on behalf of my mother. She is in the process of moving from California to Florida to help take care of a friend who suffered a massive stroke. Att told her that even though she was moving across country and that her friend already had cable that she would have to pay a $360 fee! She makes minimum wage part time taking care of patients which she will be giving up to take care of her friend! These corporate conglomerates have zero compassion or human decency when dealing with their clients. They have updated their contracts so that it's not that they are providing a service but enslaving the unsuspecting consumer. Going forward stick to Hulu and Netflix. I am disgusted with AT&T and their tactics.

I ordered a package for TV, Internet & Phone service.
In regarding the phone service which included the package, the agent told me that the service included all the overseas international unlimited calls.
I did verify back and forth with the agent several times and made sure the phone service includes the unlimited international package. At the time of installation which was yesterday, I had a doubt that raised to the installer and he told me to check with customer service. Finally, when I checked with the customer service, they told me I have to pay extra for each international calls per minute. We make a lot of international calls.
Here I got pretty much cheated by the order taker agent of AT&T and AT&T customer service has don't care attitude.
Is there any way get out of the 24-months contract?

I am a renter on a month to month lease. My landlord is trying to sell the property. A potential buyer who's financing fell through placed an installation order for service here before their closing, before they had legal possession of the property. AT&T cancelled my paid up to date service without my consent, with only the third parties word and address. None of my account information. When I returned from the holiday and discovered what happened and attempted to restore my service, I was denied because of their pending install order. I was told I have to contact them and have them cancel it. So a third party with none of my account information other than my address can cancel my service without my consent, but when I attempt to rightfully restore service I am powerless to cancel an illegal installation order? And I have to contact some third party that I have no idea who they are or where they are or any of their contact information. Nor do they have to take action per my request. I am infuriated at this chain of events. I sat on the phone with two different customer service departments for 1 hour and 50 minutes to find this all out! Epic fail per your policies! I have filed a complaint with the FCC, which I understand will take 30 days at a minimum and does me no good. Perhaps this complaint will get some attention, but given my past dealings with AT&T, I'm not holding my breath!

A very angry and out of service for the foreseeable future,

Kevin J Leider

Called in about a month ago to arrange a payment arrangement for the early termination fees of our tablet and 2 Gear watches. I was told by the rep that if I could not make the full payment (over $800) by the end of the month to call back and someone could work up another agreement. I called in just as the 1st rep suggested and she explained that as long as I had the balance paid by the 23rd that there wouldn't be any service interruption.
On July 5th, our phones got turned off. I called immediately and explained that we had a payment arrangement until July 23rd. The rep said that there wasn't anything in the notes and that she couldn't do anything for me. If I wanted my service restored that I needed to pay my account in full.
She refused to help me at all.
I have a customer of AT&T's before they were AT&T (Cingular). I have never had my phone service disconnected due to non-payment in over 17 years. I have convinced my husband to cancel his service with Verizon and switch to AT&T.
I want AT&T to understand that their employees might make mistakes. Try listening to your customers issues and take the time to review their account/history before you just assume that they were negligent of any wrongdoing.

This nightmare began on April 29, 2017 when and a 65 year old man came to install my service. He was here from 9 AM to 6:30 PM he shut off my neighbors phone and Internet. Later that evening I realized that he didn't even turn on my home phone. In the meantime he has broken my sons bed because that's where he placed the installation box was under his bed, according to him that was the only place it could be put. I find out later if he wasn't 65 or lazy he could've went up in the attic and put it anywhere. Then a guy shows up while I'm on vacation and my mom is at the house to turn the phone on, doesn't even tell me he's coming; when he leaves not only does he not turn the phone on he disconnects the Internet that was working. The following day they came out to turn the phone and Internet on and turned out the electricity to the entire neighborhood street. Since then I've had a bill of $400 for all kinds of different fees. Now it's up to 600 and something dollars for two months. I've been on the phone with AT&T more in the last two months than I have in my entire life with different cable companies. I spend numerous hours on my days off trying to get this nightmare fixed. I am so sick of this I cannot see straight. Biggest mistake ever to switch to these idiots. And by the way you can't get a hold of anybody that speaks English.

My friend called me and said that she had received what she thought was a call from me (showed my name and phone number on her Caller ID) but it was really one of those aggravating robot calls! I have an AT&T landline and cell phone and I also have received some of those calls showing local people's names and numbers! Isn't there something you can do to stop them from fooling people by stealing numbers? Even better, stop the robot calls completely! I am so fed up with these calls that I will never participate or buy anything they are calling about! I'm sure the whole Country is fed up with them as well!

Linda Nelson
Home Phone: [protected]
Cell Phone: [protected]

Phone purchased on 7/7/2017
ZTE phone was purchased for a gift.
The Samsung phone I wanted to purchase was out of stock. The salesman
stated the ZTE was just as good quality as the Samsung. It was not very good quality at all. I purchased for my girlfriend, she tried to return to the
store and they would not take it back without a restocking fee. Why was I not told that during the purchase?
So She tried to return and became quite distraught with the attitude of the salesperson. The sales person ask her to leave the store and would not be
allowed back into the store.
the next day on 7/8/2017 we discover the phone is not working properly.
Since we are not allowd to return to the store, how do we resolve the issue?
Simple solution:
Instead of trying to sell a cheap phone just to make a sale, salesperson should have offered to order the item, once in stock, everybody is happy.
At this point, waive the restocking fee, order the Samsung phone, we can pay the difference as it was more money, and all is well.
However, I somehow feel I am making this complaint in vain, but will try anyway.
Thanks for listening, hopefully will get this resolved.
Frank Lee

they promise the services at o ne price later try chargen other you call to complain the refer to the other company one promise to take care of the problem you never get and honest answer butt the want to charge prices not part of agreement I spent time so did my wife never got a straigt answer theis two company don't now watt it mens to work togheater gave my private information to some collection agency they not honest

I dropped Uverse years ago because they kept increasing their bills. A young lady came to my house and gave me a great deal. $114.99/mo, Only they billed me $205.92 three time. After multiple phone calls they agreed to credit 2 of the months. But the "executive I talked to said they couldn't get it below $141. Then they sent me a confirmation for $163.

I believe that they are simple thieves and lyers. I can't wait to through them out and go back to WOW,

This is quite simple, I spoke to a gentlemen named rico to sign up for direct tv. Rico promised $150 gift card upon completion of the first 30 days of service. After 60 days I spoke to lucious a supervisor at direct tv, I was told I did not qualify for the gift card and that many at&t and direct tv representatives will lie in order to get people to sign up. I am not complaining about the $50, the $25 or the $48 dollar discount I did not receive (I expected not to receive them), however, by the representative initiating the contract, lying to the perspective buyer he has invalidated the contract as a whole. This in fact leads to me having no contract, and the clause that disallows class action lawsuits to be denied. So I ask this simple question to at&t before I go public, is this really worth my contract? If my contract is invalidated by at&t and dropped I will pursue nothing further.
Sincerely
Richard monroe

Disconnected on 6/7/2017, received a bill for$281 for the month of June thru July, contacted att uverse to have bill prorated so I can pay for the one week of service that I use in June, representative told me full bill needs to be paid and credited on next month bill, I explain I don't have that type of money to pay for services I haven't use, representative offer me a payment plan and once again I said I haven't use the service, just prorate my bill and I will pay for what I use. To this date [protected]), I have called numerous of time and still the problem exist. Att averse refuse to prorate my bill for the one week of service

I just ended my long term relationship with ATT. Although I still own an ATT cell phone, I am close to discontinuing that as well.

My wife and I have lived in the same house for 45 years and recently decided to downsize to a condo.

In attempting to move my system which included telephone and cable, I ran into the most uncomfortable situation with your company imaginable.

Comcast has my WiFi and security system so I called them to move that and they were very accommodating. Not so with ATT. I have to be out of my house by July 1. I set up installation for June 27 with Comcast. I figured I could do the same with ATT. I spoke to a representative who told me that that would not cause a problem and told me that she would call me in an hour to confirm. She did not. The next day I called the company with the confirmation number and your rep said that there was no record of the case. I told her to connect me with a supervisor who told me that the order had been cancelled. I asked why, and he said he would research it and call me back within 30 minutes but would certainly work on getting the appointment set up. His name was Trevor. He never called back. I called the company again and they told me the earliest that they could move me was July 10. In other words, I would be without phone service at the new place. I told the rep, that that was unacceptable and that I would be moving all my services to Comcast as a result. I received another call from ATT while I was on another call, so I told your rep to call me back in 10 minutes. I never received another call.

During the time I was with you, I paid over $3000 a year and repeatedly had connection issues with your organization both phone and cable. In the meantime you raised rates on cable boxes from $6 to $10 in the last 4 years. That is a 40% jump. Your service has gotten progressively worse.

As I said, I am moving to Comcast as a result.

If you want to keep me as a mobile customer, someone needs to call me. [protected]. I simply do not have confidence in your organization.

Ken Bertin

i have been having issues with my internet for a very long time, i have called on numerous occasions were they told me the problem was on att&t side like the removal of a jumper and upgrades being done, after a while i still had problems with slow and sometimes no internet, called help desk made me reset box etc, it will work for a short time and then back to problems, whenever i called help desk this was the routine, finally i told them hey this is not the problem its the box, so they finally ship me a more" upgraded" box, i connected the box, box was not working called tech support he made his check and said was bad wiring and if it was i will be charged after hanging up i reinstalled the old box and it worked at least like before so it was not the wiring.tech came out next day did his thing and told me the" new" box att&t sent me was bad, he went to his truck got another box and the internet finally came up . after he left in less than 10 mins the internet was worse than before thought i had dial up, call back att&t and they repeated every step over again to me even telling me they will send another tech over and i will be charged why should i have to take more time off from my job?, i still have slow and sometimes no internet, today i am saying goodbye to att, also att owe me money for all the times I had no service
Att needs better tech and better customer service some of them are rude especially the ones with the funny accent
i have videos of the internet which i will upload later

This is the 4th attempt to fill out a complaint board form. There is frustration deluxe and absolutely no success.
The initial issue of calling ATT Direct TV was an increase of my present service provider. Upon request they refused to provide a resolution to my bill.
Called ATT Diect TV with an advertisement and they concluded my monthly billing of $104.00. This seemed very pleasing. The ATT Direct TV service representative provided me with an account number for ATT Direct TV and Century Link. Previously I was told ATT could not "bundle" in my area. At this point I was elated with my findings.
ATT Direct TV scheduled installation of TV service and did so in a timely manner. I also was told by the installer I would be the the one to initiate Century Link to accommodate installing land line telephone and did so. There scheduling and meeting such was much to b desired. Service technician to handle the phone switch over seemed to have went well. However, when making a call, 85 or 90% of the former calls now had to be dialed (1-area code-number) unbelievable. The internet modem was to be installed by myself. Modem was left on my front porch by UPS, I believe. A technician after the 3rd call came to the house and installed the modem providing internet. At this point I thought the services provided by ATT Direct TV and Century Link (with the antiquated phone system) was completed.
Now the bills come in, ATT Direct TV -$104.20 who did an auto bill pay without my authorization and Century Link-$195.87 who quoted originally $64.00. I called Century Link to no avail. Charges were stand @ $159.00. This ended my thoughts of retaining these two services providers. Period!
Consequently, then I was told by ATT Direct that I would be assessed $420.00 early contract cancellation fee. I responded . I responded that I did not nor have signed or agreed to a 2 year contract. They proclaimed I received an e-mail of some sort stating such. I do not read e-mails with few exceptions. Also when the service technican installed the TV service, I signed an electronic something. As far as I was concerned, it was verification of the installation of the TV's which was the case.
I have no idea how this fiasco materialized itself, but it did and I didn't feel obligated to contend with it.
I would appreciate the early cancellation fee in the amount of $420.00 be eliminated from my billing.

Sincerely,
Gerald J. Ficken
811 Kingsgate Drive
O'Fallon, Mo [protected]
Tele. No. [protected]

Went yesterday and was going to payoff my phone. Wrote check for 574.99. I guess they go thru Certegy. My check was declined. What a shock that was. This has never happened to me ever and i never heard of that company. Called my bank and they said no problem on their side, it has to be on the side of AT&T. They again run it..declined. Have to say they were a little embarrassed and should be. Used my bank card instead. Called the Certegy this morning and they have automated asking for info. Went online to askcertegy.com like they said I could do. It asks for drivers license info., which I input twice. The reason twice? There is no valid license number ...i input again and still I evidently have a drivers license that's invalid. Certegy u can kiss my a--.

So let me paint a picture for you. Very recently, i became so frustrated with Verizon that i decided to move my services over to AT&T. Its not my first round, but i havent been with them since the company was Alltel, and Cellular One before that, so its been a few years. Anyway, they said they would essentially buy out my verizon phone, and pay off my final bill if i switched, up to $650. So i bought in, picked myself up a nice new Samsung Galaxy S8+, and life was good. Today, less than a week later, i dropped my phone. Having bought the protective accessories that the salesman suggested, i assumed all would be well...not so much. Shattered screen, ugh! So i went back to the store and complained, stating that i bought a case and a screen protector under advisement of their staff member, and after an approximately 18-24" fall, tbis was the result. Not only did they refuse to help me, she told me that screen protector is NOT the one that should have been recommended...she then told me an insurance claim would cost me $225...WTF?!?! I left the store and immediately called AT&T customer service, got bounced around to multiple departments, and received different answers from each person i talked to. Needless to say, i will be back at Verizon first thing tomorrow. At least they stand behind their work and actually listen to you.

I received a call from ATT Direct TV Customer Service Rep with a 2 year promotion for Direct TV at the cost of $79.99. To get the promotion it was requested that I pay 4 months in advance ($320 and will not be billed for the 1st 4 months of the promotion and each month for the remaining 20 months the bill will be $79.99. The promotion came with access to 4 premium channels and a $100 Visa gift card for accepting the promotion. The $320 had to be paid with an Amazon Gift Card. I did this for 2 accounts with ATT/Direct TV (Properties at 7996 Long Shadow Lane, N. Chas., SC 29406 and 7625 Winchester St., N. Chas., SC 29420). Therefore, I paid a total of $640 using the Amazon Gift Cards. I called Direct TV and spoke with Elizabeth and she informed me that this is a Fraud that Direct TV knew about a year ago and they failed to properly notified me of this fraud/scam.

I am 6 hours from home in a very rural area with 4 kids on a mission trip repairing homes in Texas. ATT cut my phone off yesterday so I had to borrow a phone just to call them. I had paid my bill like normal last month for the amount it said online that was due at that time, but apparently they also added on a $40 overage fee I didn't know about! They never sent me a text alert. I offered to pay it but they refused and said I had to pay $400 (past due overage plus what was now due on the current bill). I reminded them I only get pd once a month but could pay the past due and they could auto draft my bank on my pay day, they refused to work with me! I explained I was over 300 miles from home with kids, no GPS or service to call if I broke down on the long trip home! I also couldn't contact parents of my youth group if they got hurt or even the kids when we are on different job sights! They still refused to work something out. I have been with them over 15 yrs and this is thier loyalty!

Began early May.
Received call from DirecTV rep saying they had a "deal" for me as a current UVerse customer - switch from UVerse, bundle with ATT Internet and Home phone, and we'll give you more channels, lower price, better service. (Interesting it sounded as if DirecTV and UVerse were competing even thought both owned by ATT).

Asked many question and asked for email showing channels, cost, etc. Told them I was moving to another residence, 20 miles away in Atlanta, next month, and would like to get service there. Was told no problem. SPECIFICALLY asked if there would be a problem due to the large trees around area. Receive a long spill about how ATT/Direct had invested in their systems and that would be no problem. Decided to go since it was OVER 100 dollar cheaper then the UVerse service I had been paying for for the last 8 YEARS!

Set an installation date of early June.

Several days later, received call stating it was ATT and they were wanting to confirm I wanted my cell service changed to ATT from TMobile. I had NEVER EVER MENTIONED cell service. Said no, leave it alone. They tried to talk me into switching. Deceptive practices!

Later received a letter from Direct stating I had no credit record so I could not get the "deal" I was offered -- even thought I had been a customer with ATT for 10 years with EXCELLENT credit (deceptive practices). I called and complained (took MANY MANY MANY tried to get a person that speaks English well enough to understand the situation. Asked for supervisors many times to be told, "sir, I can help you" -- "sir, the supervisor can do nothing more than I can do" -- "sir I promise I will help you" (even thought I am in India/Philippine's/Columbia, etc. etc. etc. No one at ATT seems to be employed in the U.S.

Finally someone did something I guess... I received a call that a service tech was going to be coming on Monday. I wasn't available, so I Changed the service date to Thursday. HOWEVER, I continued to get calls over and over saying the service call was Monday. Wen I wasn't available on Monday, received calls over and over to reschedule Mondays installation. And then starting receiving calls about Thursdays installation... like it was two different orders or something. VERY CONFUSING...

On Wednesday, service tech called. Talked extensively to him. I once again asked about trees (which I had asked previously over and over)... he said, no problem as long as no blockage in 45 degree angle. First time I had been told, and there was NO WAY to get a line of site 45 degree angle. Told him that. He said no use coming out, that it wouldn't work, and I would need to call ATT back. SO I am back to square one.

MULTIPLE ATTEMPTS TO GET SOMEONE WITH ATT. Over and over and over... finally I said I could no longer take the poor poor customer service and deceptive practices, so I decided to call Comcast. Actually spoke to a person IN THE UNITED STATES at Comcast. What a novel idea ATT should consider! ALSO.. Comcast had a customer sat survery for me to complete at the end of the call... ANOTHER CRAZY IDEA... (however, I have a feeling ATT doesn't want to know what their customers think... ATT thinks they are too big and powerful and could care less about the individual... Hey AT&T., .. look at Sears!)

Made an appointment with Comcast (cost more than ATT, but at this point, will pay additional for ANY TYPE of customer service!)... Called ATT back to cancel everything... been a UVerser customer 7-8 years, and ATT doesn't care...) Guy wanted to know problem, would fix it for me, could help me... heard it all 50+ times --- actually counted and talked to OVER 35 diofferent people at ATT and still sitting here without service... see below)...

So told them I wanted to cancel everything... and to put a term date of Tuesday, June 13. This call was placed on Thursday prior.

In meantime, met with Comcast installer on Thursday. They said they would need to run a line, and would take longer to install at new residence than anticipated (hmmm... kind of sounds like another giant telecom company... I wonder who?) So I said fine, would call ATT and ask to move disconnect date back a week at old location. Plans were to call Monday and request an extension.

HOWEVER, someone at ATT must have got pissed, or just didn't care at all or whatever... and decided to disconnect us over the weekend. So we lost phone, internet and cable. I called Sunday morning to complain, and was told "Sorry sir, that was ATT's fault... but we can't do anything about it until Monday because the installation department is closed until then."

Gees, can cut it off, but no on... how convenient... I bet I couldn't say that to ATT about my bill if I didn't want to pay!

Complained big time. Was told I would get a call first thing Monday morning to get service back on. I said call as early as possible. Another untruthful ATT employee promised I would receive a call first thing.

Monday, 8a... no call...
9a... no call...
10a... no call...
11a... no call... what a surprise.

So I get back on the merry go round, and place another call to the infamous (we don't provide any customer) service line... get person in India that barely understand English. Ask to speak with someone that has English as a first language... was transferred to person that speaks Spanish and little English! The marvels of ATT!

Finally had to hang up and start again... back on the Merry Go Round...

Call again, and again... FINALLY... UNBELIEVABLE... I get a person in or all places... MIAMI, FLORIDA, UNITED STATES... A Ms. Little... she was very nice, calmed me down, actually said they would match the original price provided by DirectTV with Uverse, etc. etc. she was very helpful... but little did I know, she was also untruthful, as all ATT employees are trained to be! She admitted the disconnect was ATT's fault, and promised me she would call and get my order esclated and get service back on asap. (AND I BELIEVED HER... HOW STUPID AM I?)... She also said she would call me back in 2-3 hours and give me status... gave me the "new" account number... since I had to establish NEW service, even though ATT cut the service, and quickly read the NEW account number to me... I didn't get it, but she said "not to worry" she would follow up with an email that would have the account number and all details in it... (WRONG AGAIN!)

I was so happy with Ms. Little of Miami only to be fooled again by the ATT machine! Needless to say, I never heard back from her, no email, NOTHING... another untruthful deceptive ATT employee...

Interestingly, in the midst of talking to ATT on Monday, an ATT truck pulled up in my front yard. I thought Ms. Little had done wonders... HA... I go out to talk to this guy, and he had no idea about my service or anything... he couldn't get in to see the records (NOTE TO ATT... YOU MAY WANT TO UPDATE YOUR IT SYSTEMS FROM THE 1964 SYSTEM YOU BOUGT ON EBAY! THAT WAY YOU CAN MOVE INTO THE YEAR 2000 and YOUR DIFFERENT SYSTEMS CAN ALL COMMUNICATE.)

After talking to this installer I thought it was interesting to hear him admit ATT was a real pain for their customers and in fact, so much so, that he actually was a COMCAST customers rather than having to deal with ATT! HA HA HA HA HA... Wow, I wish I had that recorded for COMCAST...

(as an aside, I had an ATT installer out due to a line cut several months ago... talked to him.. .he too said ATT was a mess, and he hated working there... AGAIN NOTE TO ATT... LOOK AT SEARS...)

So now that Ms. Little had provide her white lie, I was again back to square one.. and the every fun ATT Customer Service Merry Go Round number... so I started again on Tuesday morning (today)... after MULTIPLE TRIES of getting help, I finally demanded to be sent to Customer Retention (thinking that someone there would want to keep me as a customer...)

And believe it or not, I got the 2nd person to speak English as a first language of the 30+ I had spoken with... This lady was "Patricia" ... I don't know where she was located... refused to tell me.

She once again, told me she "understood my frustration" NO SHE DIDN"T... she "was sorry"; she "would help"; she will make everything right, etc. etc. etc. Talked to her hour plus.

She told me she would definitely find about getting my service restored immediately and give me a call back.. (GEEZ, THINK I HAVE HEARD THAT LIE BEFORE...)... I told her I didn't believe her, but she promised over and over and over ..i.e. just like Ms. Little...) I asked her for a number I could call her in case something went wrong, but just like the 100 times I had asked this before, ATT can't do that... they LACK THE TECHNOLOGY to do that... FUNNY.. in fact I got one guy in India to ADMIT ATT DIDN"T HAVE THE TECHNOLOGY TO ACCEPT INCOMING CALLS NOT TO TRANSFER YOU TO A PERSON THAT WOULD ACTUALLY HELP... Again, I wish I had that recorded!

NOTE TO ATT.. AGAIN.. PLEASE UPDATE THAT EBAY IT SYSTEM!

So after talking to Patricia for a long time, I asked her about a package Ms Little had offered... she went over the package and told me it was 129 a month... (HMMMM MS LITTLE HAD TOLD ME A LESS EXPENSIVE PRICES...)

So I questioned Patricia (and her attitude), and she repeated the price. I asked if I could get a breakdown of that price... just in case GOD FORBID... I decided LIKE AN IDIOT to stay with ATT...

So she "goes to another screen" to give me the breakdown, and GEEZ... the PRICE IS DIFFERENT... interesting DECEPTIVE AND UNTRUTHFUL practices! Someone needs to sue you guys...

So she admits that the price was shown wrong on her other screen, but the excuse was that those EBAY SYSTEMS just don't talk to each other...

So finally, I get the "correct price" (still mind blowing is it that cost with such piss poor customer service)... and promises to call me back in a couple of hours to let me know when we will get our service back on...

Noon: no call from Patricia...
1pm No call from Patricia...
2PM No call from Patricia...

It is now almost 2:30... and crickets... nothing... no calls, no nothing, no Patricia, no Ms. Little, No person from India, no person from Columbia, no ATT person to be seen... NOTHING...once again, I guess it is back to the Merry Go Round... I wonder if I can sue ATT for cutting my service if there is an emergency and I have no way to call or get in touch with anyone?

hmmmm, just an idea I guess...

As I mentioned earlier in the email... I am 60 years old, and this is BY FAR the worse case of customer service I have ever ever ever seen...

A VERY VERY VERY upset customer,
Anthony Buchanan
Alpharetta, GEORGIA USA

Phone number (used to be until this past weekend... [protected])

On 04/30/16 I was sold direct tv for $63 per month for 12 months unless I bundled my wireless and TV- then I would get the $63 per month for 24 months. I still have the sales agreement showing the $63 for 24 months with bundle. As soon as I could, I bundled my services. Last month (13th month) my bill was $127! I called and was told I only got the special price for 12 months. I told them I had the sales agreement showing 24 months but the said no; the contract was 2 years but only 12 months special price. The contract says 2 year price guarantee but still they say No. After argument they said someone would call me back (twice I get told this) and no call back. They offer to change my plan with less channels/options but that's not what we agreed to 12 months ago! We wound up cancelling tv service but I will have to pay over $200 in cancel fee.