AT&T
Reviews and Complaints

I have an iPhone 7 phone. All was well until July 9th when I lost service. Apparently a tower was down and I was told it would be repaired. 19 days later and I have been given the run-around. I keep getting messages, saying I would be back in service "tomorrow." I requested a boost to the signal and was told this would cost me $149.99. I refused this, saying the service was fine until the damage to the tower. I understand that I am on the edge of the coverage in this location and the tower might have been turned slightly away from me. I can use my phone fine 100 yards away from the house, where I can pick up a signal. I am a senior living on my own and this is not acceptable. I have been a customer with AT and T and Cingular before that for 17 years. If it not possible to give me service, they should have told me earlier so that I could move to another provider. They kept promising the servce would be rectified.

Coy, Connor Owen and Miranda C. At my local store in oxford ala. .. I made a cash payment on 6/23/17. I got a notification in july that my payment was not received thus I went to the store to clear up this matter. When I asked for the supervisor I was told he was at lunch by miranda c. Being on my own lunch break I returned to the store on that saturday, asked for the supervisor "Coy" to clear the matter up, he came out of the back room with 2 other employees and never addressed me instead sent an employee to handle it and retreated back to the back room. I was asked some information and told I would be contacted in 2 to 3 days with a resolution. I was not contacted. I called the store that next thurs. And asked for coy the supervisor and told them the situation and was told coy was on vacation. I returned to the store on the following Monday and talked with miranda c. Who told me that the supervisor, coy, was no longer working for the company that she was in contact with the district manager, by text, to resolve the matter. She took a copy of my drivers license and told me I would recieve contact from someone within 24hrs. I received no contact by wednesday, today, so I went back into the store to resolve the issue. This time I spoke with connor Owen who assured me that coy still worked for the company and that I was lied to by miranda c. Then connor told me that my payment was credited on 7/15/17. When, I asked him to double check and print me a copy he got noticeably and verbally upset and said it's right here on the screen and he could not provide me with a copy. I then asked him to physically write down and verify the day of and that it was accredited and sign it, his attitude worsened. I apologized for being any trouble and for his frustration but that I had been to the store 3 or 4 times by advice of customer service and I thanked him for his patience. He very rudely handed me the hand written copy that he signed and yelled to the next customer NEXT before I could get out of the chair to leave.. awful experience when someone could have told me the issue was resolved and not lied to me about the supervisor and saved me 4 trips to my local at&t store. Unacceptable!

We decided to cancel our Att/direct tv acct soon after they merged. I had been a long time customer of both independently. However, after the merge the cost was atrocious. So I contacted them via chat explained that I wanted to cancel. Of course we went through the process of them trying to buy me back. But I refused so at the end of the conversation I said do I have any balance due they reviewed my account and said nope you're paid in full we just received your payment and it was over. Now 2 years later I get a bill in the mail that says I owe them money so they send them a copy of the chat because I'm smart enough to save all these things that shows the whole conversation. I then get a phone call two or three months later from a collection agency saying that the dispute has been refused and then I still owe the money. Nothing from AT&T about the dispute.

The most recent is the "your credit card is ok". It always says that if I do not wish for any further calls, press 3. I usually do. Two times I pressed 1 so I could ask them to never call again and was hung up op before I could ask. Today 7/23/2017 we have had six by the same people [protected]. Usually, we will get several calls (all giving us a opt out number) from different phone numbers using the same Company name.

These phone rats will not quit calling. How could I get THEIR location for an up and personal meeting?

ATT prepaid is charging me multiple times when I send or receive a text. I've called them twice and can't get a resolution. The customer service agent is polite but being located in a foreign call center, doesn't seen to have any authority to fix this. I wonder how many other people are having the same problem. May take a class action lawsuit to stop it. I plan to keep trying to reach a supervisor in hopes of resolving this before I escalate to Attorney General and legal action.

AT&T Account #[protected]

I contacted AT&T on May 16, 2017 to discuss my monthly bill charges. They had gradually increased and I wanted to reduce the bill. The monthly charges had exceeded $200. The representative told me that I would receive a credit on my account and that the billing would be reduced monthly to $152. June and July statements came in again in excess of $200, the July statement is actually for $228.31, so today I contacted AT&T again to inquire about the high fees and they told me that I did receive a $50 credit. Don't know whose account they credited but it certainly wasn't mine. They insist that the credit was issued, but if you look at the billing amount of $228.31, there was clearly no reduction--it actually increased. My concern is that they told me that my bill would be reduced on May 16 to $152 a month and it has actually increased to $228.31 a month.

I called to get at&t/direct tv services back in May they came out and was unable to install services due to trees surrounding my home. After services couldnt be meet i called at&t/direct tv to let them know so i could be refunded. im trying to receive my money back after 2 months. I received my 299 from at&t now after 2 months im still waitn on my 100 refund from direct tv.

I have been with AT&T for over 20 years.
I set an appointment to have our Internet service repaired and upgraded.
I took off work for the scheduled appointment and the time came and went.
I find out I was "BUMPED" and the next appointment is over a week away.
I got pushed to the back of the line. I will be looking for a way to return the two new phones I purchased and find another company to do business with.

Since Tuesday, 7/18, I have been without a land line and internet. I have been on the phone with AT&T tech, Sales and customer service because everyone keeps transferring me. NO ONE WILL HELP ME. One person says my internet needs to be fixed first. The next says my phone line needs to be fixed first. ALL DAY I've been passed around and guess what, STILL NO SERVICE. AT&T IS THE WORST

I called on a Friday to transfer my service to a new apartment. I was told by one representative it would be hooked up on Tuesday of the next week. I received an email that had my installation date out two weeks. I called on the Monday prior and a second representative said to ignore that even email and that the installation would be on Tuesday between 1pm and 3pm. Come to Tuesday at 3:10, I call and am told they could not expedite it. I asked if I had been lied to and they said no despite the fact that the representative said it was noted that it was supposed to be today. He then puts me on hold for twenty minutes after I tell him to cancel my order and service. He comes back and says he's going to transfer me to the loyalty department and if I'm still not happy, they will cancel my service. I told this representative to cancel my service and not transfer me because he said he could. He then said okay and then transferred me anyway. This is the third representative to lie to me. Then, the loyalty department says they will credit me $50 if I can wait an hour to be called back in regards to them getting someone out to hook up my service on Wednesday, the next day. I said okay, and set an alarm. They called 55 minutes later and said they could not get anyone out. They said he dispatcher said we had bad weather. I live in Monticello, AR. We had rain on a Saturday, for ten minutes. Since then, it has been sunny and warm and will continue to be for days to come because it's the south and it's the summer. This representative did not think to check the internet - which they had - to see if their dispatcher was lying. So I was lied to four times by AT&T. I have decided to go with a local company and I not only cancelled my internet and cable but will be cancelling my phone with them and switching to Sprint. Good job, AT&T. You're a bunch of liars.

ve had Directv and ATT service for approx 2 months, it has been a nightmare. I paid my wireless bill in the amount of 320.00 3 days later my service was interrupted for non payment. Since it is impossible to speak with a representative if your phone is disconnected, I was forced to pay an additional payment of 350.00 to get the service connected to speak with a representative. After speaking to 5 representatives I was told that I paid my Directv bill instead of the wireless bill, I don't know how that is possible since they are under different logins. So I played along and contacted Directv and they told me that there isn't a payment for 320.00 even though the payment has been deducted from my banking account and I can see the payment under ATT wireless. This is terrible service, I know have a payment of 320.00 floating somewhere with another payment of 350.00 being deducted. And I thought Sprint was bad. Can you tell me if I'm under contract as I want to cancel all of my services. I've been lied to since the installation of Directv to the transferring of cell phone providers.

I called the customer service to set up an autopay enrollment. First I was on the website and login but couldn't locate the autopay section. Then I called the customer service to get help to guide me on website. The rep name " Dossdlane" insisted she has to set up the autopay on her end. I can't change the setting on my screen. Then asked me my credit card # to set it up.

I wasn't comfortable giving my card # over the phone when she was very anxious to get my #.
I told her I'd not set it up if I can't do it on my screen. Regardless what I say all she wanted was my card #. Then she said she get many calls for this issue and only customer service can make changes.

Later I got help from a friend to find the setting for the autopay enrollment on my desktop.
I don't understand why she was so anxious and rude to get my card#.
I have been with ATT over 20 years and had good experiences but "Dossdlane" rep made total nonsense and lying.

Where do I begin? Maybe I should list each of the problems individually.

1. In September of last year, we were told there was a promotion for Iphone 6 users to trade in their fully paid off phones for a free Iphone 7. We went into the store and they said they couldn't handle it there-we had to wait for AT&T to send us pre-paid labels and boxes. Once we received the boxes, we took the label, stuck it on the box, put our phones in and shipping them back to the store. Months came and went and they kept billing us for our new Iphone 7s. My husband called AT&T dozens of times during the course of 9 months to get them to credit the phones we traded in. At first they said they never received them! Then they said the labels that were included in the box were only for returning the new phones they mailed us back to them (that's strange because they never mailed me a phone-I got my 7 at the store). It's also complete trickery if that's the case because they know people will assume the label provided is for shipping the old phones back to them and now they can claim "you mailed it to the wrong warehouse". My mom is dealing with the same problem with my brother's phone and hasn't gotten any credits back yet. We were told we finally got credits back, but they haven't been applied to any of our bills! What's the point of these empty credits then?!

2. While trying to resolve another issue, they accidentally divulged that they've been charging my husband Roadside Assistance for over 3 years and he never asked for that, nor did he even know he'd been paying it!

3 I went overseas on their $40 international data plan. The plan was used up 80% by nighttime the day I arrived in London. I had my husband call AT&T and ask why the plan was being used up so fast and they told him, "don't worry-your plan resets every day." I found that strange because the days after that, I kept getting messages saying "you're now $50, $100 over your data plan." I was weary that I might be going way over, but he called 3 times and they gave him that answer 3 times! I thought if that's what they're telling him, then they must be right and these messages must be glitches. Of course, when we get our bill, the charges are suddenly $180 for the data. I call them and they change the plan to the daily plan that renews every day at $10/day for 9 days and I end up paying $90, $50 over what I was expecting to pay. It's a scam! There's no way they didn't see that the plan we were on was NOT the daily plan and this is how they get people to pay way more every time they travel. The $40 option is complete bs because the minute you land, your e-mails, texts, everything that uses data bombards your phone and uses up the small about of MB that plan gives you right away! You use it thinking you have enough for whole trip, but it disappears in less than a day and you're not happy paying $40 for having barely used it, so you automatically change to the daily plan and they make more money!

4. When you're a dual customer (wireless and tv/internet services), you get transferred between departments for at least an hour and end up speaking with no one who can help, which means one of those departments is lying. First you have to get transferred from customer service to billing for wireless, then they say they can't handle your case because you're a dual customer and must go to dual billing, then dual billing says it's not their department, so..who can even help? Not to mention, when they're transferring you, they just send you right back to the telephone prompter to end up getting you sent right back to them! The most frustrating system ever.

On July the 12th of 2017 At 5:36 pm, I made a call to AT&T customer service to discuss international roaming plans. The AT&T representative 's name was Latoya and the duration of my call was for 8 min.
I asked about the international roaming plans options. She starts talking so fast that I had the impression of listening a robot machine with the difference that I could not understand some of the words she said.
I have to ask her to repeat two more times and every time I asked her to repeat she make noises like tired. It makes me feel bad and I think it shouldn't be . Ones I pass the explanation episode I request one of the services then she asked me for my passcode I didn't have it on top of my head so I asked her for a minute to find it out with out mistakes and she hand of the phone.

I'm a customer from AT&T for more than 10 years and on my account have many devices on and I never had a bad customer service call like the one I had yesterday.

That's the reason of my complain. I think a person with that attitude shouldn't be working on customer service.

Thanks

Jose Antonio Ruiz

I am writing on behalf of my mother. She is in the process of moving from California to Florida to help take care of a friend who suffered a massive stroke. Att told her that even though she was moving across country and that her friend already had cable that she would have to pay a $360 fee! She makes minimum wage part time taking care of patients which she will be giving up to take care of her friend! These corporate conglomerates have zero compassion or human decency when dealing with their clients. They have updated their contracts so that it's not that they are providing a service but enslaving the unsuspecting consumer. Going forward stick to Hulu and Netflix. I am disgusted with AT&T and their tactics.

I ordered a package for TV, Internet & Phone service.
In regarding the phone service which included the package, the agent told me that the service included all the overseas international unlimited calls.
I did verify back and forth with the agent several times and made sure the phone service includes the unlimited international package. At the time of installation which was yesterday, I had a doubt that raised to the installer and he told me to check with customer service. Finally, when I checked with the customer service, they told me I have to pay extra for each international calls per minute. We make a lot of international calls.
Here I got pretty much cheated by the order taker agent of AT&T and AT&T customer service has don't care attitude.
Is there any way get out of the 24-months contract?

I am a renter on a month to month lease. My landlord is trying to sell the property. A potential buyer who's financing fell through placed an installation order for service here before their closing, before they had legal possession of the property. AT&T cancelled my paid up to date service without my consent, with only the third parties word and address. None of my account information. When I returned from the holiday and discovered what happened and attempted to restore my service, I was denied because of their pending install order. I was told I have to contact them and have them cancel it. So a third party with none of my account information other than my address can cancel my service without my consent, but when I attempt to rightfully restore service I am powerless to cancel an illegal installation order? And I have to contact some third party that I have no idea who they are or where they are or any of their contact information. Nor do they have to take action per my request. I am infuriated at this chain of events. I sat on the phone with two different customer service departments for 1 hour and 50 minutes to find this all out! Epic fail per your policies! I have filed a complaint with the FCC, which I understand will take 30 days at a minimum and does me no good. Perhaps this complaint will get some attention, but given my past dealings with AT&T, I'm not holding my breath!

A very angry and out of service for the foreseeable future,

Kevin J Leider

Called in about a month ago to arrange a payment arrangement for the early termination fees of our tablet and 2 Gear watches. I was told by the rep that if I could not make the full payment (over $800) by the end of the month to call back and someone could work up another agreement. I called in just as the 1st rep suggested and she explained that as long as I had the balance paid by the 23rd that there wouldn't be any service interruption.
On July 5th, our phones got turned off. I called immediately and explained that we had a payment arrangement until July 23rd. The rep said that there wasn't anything in the notes and that she couldn't do anything for me. If I wanted my service restored that I needed to pay my account in full.
She refused to help me at all.
I have a customer of AT&T's before they were AT&T (Cingular). I have never had my phone service disconnected due to non-payment in over 17 years. I have convinced my husband to cancel his service with Verizon and switch to AT&T.
I want AT&T to understand that their employees might make mistakes. Try listening to your customers issues and take the time to review their account/history before you just assume that they were negligent of any wrongdoing.

This nightmare began on April 29, 2017 when and a 65 year old man came to install my service. He was here from 9 AM to 6:30 PM he shut off my neighbors phone and Internet. Later that evening I realized that he didn't even turn on my home phone. In the meantime he has broken my sons bed because that's where he placed the installation box was under his bed, according to him that was the only place it could be put. I find out later if he wasn't 65 or lazy he could've went up in the attic and put it anywhere. Then a guy shows up while I'm on vacation and my mom is at the house to turn the phone on, doesn't even tell me he's coming; when he leaves not only does he not turn the phone on he disconnects the Internet that was working. The following day they came out to turn the phone and Internet on and turned out the electricity to the entire neighborhood street. Since then I've had a bill of $400 for all kinds of different fees. Now it's up to 600 and something dollars for two months. I've been on the phone with AT&T more in the last two months than I have in my entire life with different cable companies. I spend numerous hours on my days off trying to get this nightmare fixed. I am so sick of this I cannot see straight. Biggest mistake ever to switch to these idiots. And by the way you can't get a hold of anybody that speaks English.

My friend called me and said that she had received what she thought was a call from me (showed my name and phone number on her Caller ID) but it was really one of those aggravating robot calls! I have an AT&T landline and cell phone and I also have received some of those calls showing local people's names and numbers! Isn't there something you can do to stop them from fooling people by stealing numbers? Even better, stop the robot calls completely! I am so fed up with these calls that I will never participate or buy anything they are calling about! I'm sure the whole Country is fed up with them as well!

Linda Nelson
Home Phone: [protected]
Cell Phone: [protected]