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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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L
5:34 pm EDT
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I just ordered through drive thru and of course I checked to make sure all items were accounted for yet I didnt open it to see what was on the sandwiches. I ordered a bacon cheeseburger and on receipt it clearly stated and I paid for a bacon cheeseburger. So I try calling for 40min no answer and then decide to do the survey yet no survey code so I cant that...

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N
5:23 pm EDT
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At 2:44 pm I ordered food. I sat down and looked around the tables wet not wiped down trash wasn't takes a tray with wrappers were stacked on top of the trash can, napkins were out, trash on the floor. At 3:12 a jentleman came out and half [censored] cleaned picked up counters and Sweaper the big stuff off the ground. His relief came in and he just left time i...

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A
10:29 am EDT
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Waited 15 minutes to get my order (breakfast sandwiches, no special changes) Did not receive a receipt. I know from an employee that management tells staff not to provide a receipt if service is slow, to make it harder for customers to file a complaint. Returned to get a receipt and it took another ten minutes. Service at this location is inexcusably...

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A
11:10 pm EDT
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Burger King service (none)

Stopped at wilsonville and was Hungary so since Burger King sign was on I just expected your store to be open but day at the drive up intercom and nobody ever answered? The door to the back was wide open, their were people going in and out but do you think any one of them.could just say "we are closed " even though it couldn, 't have been but around
10 :30pm as left Beaverton at 10 and it's 10 miles at most.
So we drove pDt the serving window it was lit up bright but nobody was visible so left wondering if you even bother to turn the sign off? I worked and managed convenience store where we turned the sign off as people would think you were opened and you aren't so may not go back if this is your practice, stop in take a guess if we're open, have it my way? OK right, !
Nobody that u care about

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Update by Andy Kizer
Oct 01, 2019 12:51 pm EDT

I first want to complain about this form disappearing after I took the time to explain what was going on.
Evidently you don't mind your employees discriminating me since I couldn't see code on coupon, won't go into it as probably loose all the info as earlier when I needed to answer my phone! So I will just tell you I recently had cataract surgery and can't see up close so when I didn't tell your employee code on coupon I added taco and didn't get it, nor did I get MY receipt, I got one for the car ahead and the car behind and didn't get taco so when I went inside to see what if been charged I was told I didn't order taco when I drove up to window with coupon I needed to order as you need code before she can put order in and it was my fault, I really didn't care but wanted to know what id been charged
Since I used debit card! I don't appreciate your employee shaming me telling me, if you would of followed our strict rules, I find it odd the bk down the street doesn't and never had done business in this manner and if you are in a dark car well good luck!
There are plenty of other places nearby that would appreciate my business so guess I will go there!
No thank you, KMA or a bit of graditude that I frequented your bk

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ComplaintsBoard
P
10:59 pm EDT

Burger King whopper

I ordered a whopper with no onion or katsup n got it with 4 piecs of lettuce 1 pickle n 1 lityle tomato. Also 1 with no lettuce, again 1 pickle n 1 little tomato.
Called n spoke to Manager on duty and was told had 2 bring food back, Since I didnt get receipt. Thats my fault though. The girl in DT asked if wantd it and I said no. Why? I never had a problem before. Its 730 pm I just want to spend time with my kids before they go to bed. I see them for 1.5 hours in the morning before school/work and 2-3 hours when I get home from work. I shouldn't of had to go back with the receipt or food. It's not my fault they are not being chincy with the ingredients.

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U
11:23 pm EDT

Burger King black ops 4

There's no black ops four gesture in my mcwhopper happy mean? This is insane. I thought that November of 2018 meant november of 2019 so I thought I was still eligible for this amazing deal. I live inside black ops call or duty 4 and this is how you treat me? Insane. Consider my business back in the game. I, as well as my four year old daughter, are both crying as I write this. I simply want to dab in cod black ops 4

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L
3:52 pm EDT
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I visited a Burger King restaurant to get something to eat and go back to work. I entered the establishment placed order and paid for the meal no problem. The food was slowly prepared with unhappy customers waiting. I went to sit down and eat the food I noticed the bathroom has the fake signs on it that the bathroom is not working below another sign saying...

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W
2:03 pm EDT
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After sitting at window looking at workers backside as she played on her phone. My fries were cold and mayo literally dropped off my burger. Don't get me wrong I love the stuff but it was drowned in it. There was no how are you have a nice day nothing. Just 9:90. No thank you even no sorry for your weight. Service now days can make or break you. We have...

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M
1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King service and meal

I went to your Victoria street location in Kitchener ordered a whopper combo with cheese and mozzarella sticks. But we're sold out of mozz sticks. When I got my whopper it was cold soggy and the patty was very burnt. All the topping were only on one edge of the burger. When I brought it to their attention they said eel what do you want me to do for you and I just walked away

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S
11:05 am EDT
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I've been gone from that store, for almost 2 years now, and i've been trying to get form that store i'm not working there anymore, that manager will not release me from her store and i'm getting fed up really bad!!! Because their are messing with my money! And i'm trying to get at the one in batesville they have all my information and the only hold up is senatobia, ms store can somebody please contact me

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M
10:03 am EDT
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The GM and cashier had such high energy. They were extremely polite, friendly, and energetic about serving everyone, including me and my two girls. I decided to dine-in, and while eating, they even complimented my daughters with Halloween crowns. I even observed a hostile customer come in complaining how she was short changed with much attitude: this did...

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B
2:09 pm EDT
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Where this store is located - I use it on my lunch time. This is located within a gas station with also a subway. Every time I go there, my order is not like I asked for it and it takes forever to get my food. Spend my whole lunch waiting, but choices are limited around here. There is no particular date, it seems to be every time I visit this location. My...

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F
11:10 am EDT
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My son was running around in the playground and twisted his ankle. His ankle was twisted due two ditches in the playground play area. The ditches are about 2 inches deep and about a foot long and 5 inches wide. The incident occurred on 9/29/2019 and i spoke to the manager Sharon. My son's ankle was flaming throughout the day. Today, 9/30/2019, his ankle...

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C
10:38 am EDT
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We arrived at 9:15pm on a Saturday evening to the travel plaza on 76W PA Turnpike only find out that Burger King appeared to be open but when I an another woman approached we were told that Burger King is on break.. We clearly see 2 employees there.. so I ask how long is the break.. The girl said 30 minutes.. I say.. That's crazy.. I ask for the store...

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B
9:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King mistrust

Dear Sir, Madam,

today I ordered the first time from BK near Siheung-Si, Mokgam-Dong-Ro. As we are new customers, me + my boyfriend were maybe confusing the names of the different burgers while ordering via callcenter. After calling again, because the burgers had no shrimps, bacon and mushroom like in the pictures, an employee came home, opened our burgers, checked the ingredients and explained that it is exactly what we ordered. I can understand that but we had to eat our wrong burgers completely cold because we waited until he came to check them. That is so weird. Why don't you trust your customers? I am so disappointed. Now I don‘t want to order ever again.

Kind regards

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K
9:02 am EDT
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We went to this location before church 09/29/19 @ 9:20 am. The guy is the drive-thru did not have a name badge on he has a scruffy appearance and had dark hair. We ordered through the drive-through and we got to the window and asked if we could add two drinks to our order. He was immediately rude and acted like it was a problem to add to our order. He...

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D
12:48 am EDT
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I went to the restaurant (12275) Located in 1419 guadalupe st. Transaction number / order number 47 Date: sunday september 29, 2019 Time: 9:14pm To whom it concern: My experience in this location was really unacceptable due I asked for a number 1 with chesse (whopper with chesse) the burger only. they gave a burger with cheese only, without anything...

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A
11:59 pm EDT

Burger King I am complaining about chocolate shake served to me

I was given the chocolate milk shake but the picture shown on the menu was completely different what was served to me, cant even have a pinch of chocolate taste in it, feeling like having a vanilla shake

So misleading when told the person she said this is what it is..
Want my refund or ill put the photos on social media

My name is Akash Mahajan contact is +[protected]

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V
11:26 pm EDT
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Went to burger king today. The drive thru just to order took them 20 min to take my order. They always make you park to get your food. They have you pull around the building and two vehicles sped thru mad because they take so long to take your order. They lost business. Well I park in a parking spot and the lady that brought me my food refused to walk...

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J
11:23 pm EDT
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Everytime we go to this Burger King, there is Always something wrong. This time it was that there were no salads available and the worst of it was the Twix pie my son ordered. It was covered in mold. That is totally unacceptable. Why can't this place get its act together?! Usually when we come here, they are always either out of Whopper meat or buns, also...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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