Dollar General
Reviews and Complaints

I was visiting the store recently on my lunch hour, which I do quit frequently, and was appalled by the behavior I witnessed from two employees from prior visits I know to be manangers. It was during a busy time and after navigating my way through a store littered in products that were not yet stocked I moved to the front of the store to check out where I was treated with a line and only one employee taking customer while two other female employees congergrated next to an open register taking poorly about their other mail employee. They were not only talking exclipticty about the employees personal and professional life in detail but seemed to be plotting an idea as to ways to fire him. Working in the field of hr myself I know that professional and personal lines can be blurred but the fact that this other employees name was being slandered openly, by name I was appalled. Not only is he unable to speak for himself the fact that two women of manangement watches as a unorganized store sat with a newer employee taking customers really bothered me. I visit the store often and only can remember of one male worker who is always courteous and welcoming and tries to handle customers in the most professional manner and as a human I feel for the fact that his own management can do this . This incident has detoured me from visiting the store more that o normal do and have contemplated reporting further to the issues since this steams from the own self management. It not only effects the employees but the customers as well.

Misty management at the Burlington, KS 66839 store and told a me, customer, that a friend as mine was a "stalker". As a customer I did not like this. Misty needs to be fired immediately. He is a good friend and he is not a stalker. I hate managements like that. He deserves an apology from Dollar General for that time and those bad management in the past. I hope you have learned not to do that again.

I was gifted 2 items of clothing from my boyfriend that I was not fond of. I returned them the following day with the tags still on them. I was told that without a receipt I could get in store credit.. There was 2 cashiers one of them said she would do it at her register...the other cashier said to her " she has worn it, its dirty"... I asked the cashier ringing me out if she really just said that and she said oh dont worry about it...after I recieved my in store credit and was headed to the door the lady said yep I sure did say it...I was shocked and embarassed and replied hatefully which she said whatever you just wanted something free after you got tired of that...for one the romper he got me was hideous I did not even try it on.. I told her she was awfully rude and she informed me to never come back in her store..

I've been reading over all the complaints on this site and I've noticed basically two things, rude employees and lack of registers opened. I've also noticed that alot of people complain about how there's just one person working. That should be a violation of company policy right there. Suppose someone came in to rob the store. That person's safety would be jeopardized. I would think the employees safety would be a priority. Also if a store has two registers, they are supposed to be required to have at least three people working each shift, the manager on duty and two cashiers so that the customers are taken care of and the workload they have gets done. These stores need to be budgeted enough hours to have coverage. Instead of the company wasting money on useless advertising (which nobody really pays attention to) they should be spending it on getting people in these stores working. That is what makes a company money. You have to spend a little to make a little. Instead they think that one person can do it all and customers are still going to be happy. Doesn't work that way in retail.

Hi, I live in Gautier Mississippi and I shop quite frequently at your Dollar General on Martin Bluff Road. I moved here from New York about 2 years ago and my son moved here about a month ago, unfortunately he had some trouble with my car and it has been towed to an impound yard I'm telling you this because you're Dollar General on Martin Bluff is one of the only stores I can go to at this time because it's within walking distance from where I live. This past Friday one of your Associates, Casey and her husband tried to attack my son with a two-by-four and they got into a fight the police were called and they sorted it out however your store associate Casey who also works at the local watering hole called The Rustic, which is nothing but trouble and is the armpit of the town she declared that she was going to shoot my son now this is all over something that is none of their business at all. I filed a complaint I guess to the wrong email it was for a Dollar General online that was a couple days ago but yesterday on June 27th Casey's husband ran over my son while he was riding a bike he's hurt the bike wasn't his and the cops could not find him. He was driving by my house slow appeared to be drunk. The store on Martin Bluff Road is the only store I can go to currently at this time and you have an associate there which I know you cannot control what your employees do on their own time however they still are representative of your company and I do not feel safe going into your store anymore I'm scared and I have a 4 year old. I'm sending you this in hopes that you transfer her or fire her because I hope you do I think that this is outrageous what is going on I've had to have the police here again and we will be filing charges against them. I believe they're on drugs and I think you should drug test her and whether they are or they aren't because I guess it is total speculation on my part this behavior is absolutely unacceptable. I hope you look into it so I can continue to shop there and if you don't I fear you're going to have more problems on your hands but that is not for me to decide. Thank you very much have a great day

I see a lot of complaints on service at various Dollar Generals. What a lot of customers may not know is the store managers are not given an adequate amount of hours to properly staff their store and are working an unlawful number of hours to try to keep the stores open. They are being forced by threat of being fired to keep their store open no matter what. There are laws against this and it is only a matter of time before something really serious happens. A lawsuit waiting to happen. Upper management complains and yells at employees but does nothing to improve and or help solve the problems. How can you (upper management) expect something to be done a certain way when you refuse to supply the needed items. Corporate needs to take a good long look at district managers etc, that are draining the life and soul out of employees that are working from before opening hours to after closing by order of district managers that have their head up their [censored].

The employees are very rude. They act like you are interrupting them if you ask anything or even go to the register to check out. They tell customers they can't ring them up after standing in line because they want to go to lunch etc. If you ask for a manager either you get told she's not there or she's busy. I should not have to load my kids up to drive 30 mins to town when there is a store not even 5 mins away.

6/27/18 - Store# 00865 - Over the past year I have been going to dollar generals around my area and every time I have had to wait in the checkout line for no less than 10 mins each time I visit. Usually it is because only one register is open and the other employees just look at the line building up and they walk right past it. Today was the straw that broke the camels back, as the expression says. I was in line for 20 mins of my 30 min lunch break. I am so fed up with these ridiculous wait times, when stores have 2 or more registers but will only open one. If you can't hire enough people to run at least 2 registers and do the other chores as well, then only put one register in the store. Until I see improvement in this aspect, I will be going else where, (family dollar, dollar tree, ect). I like the idea of dollar general and they have a great selection for these smaller towns but the wait times in the check out lines are killing anything they have going for them right now. Thanks

Dollar General In Hollis Oklahoma ... They have there selves empty they say they don't get enough hours to stock the selves and they leave the store while they are on the clock...selves have been empty for more that 3 weeks.. I have seen them empty for too long and I'm getting tired of having to go all the way to Wal-Mart just for dog food when we have a store here that sales it but the workers never put it out on the selves...Pleas help our town

Cashier named Thais at Dollar General in Berryville, AR threw the customer' s money in front of me and called him an inappropriate verbal word in front of my 6 year old. The customer hadn't said anything besides saying hey. When I told her not to use that kind of launguage when working, she rolled her eyes and me and gave me my receipt by saying "here." Horrible customer service!

I was just asked to leave the Dollar General Store located at 172 NW Oldham Parkway, Lees Summit, Mo 64081 because I corrected an item price which was confirmed by another Associate named Tyler. The extremely RUDE Associate named Danielle which said she was the Manager but telephoned the Manager regarding a clearly labeled tagged price. I went to purchase three 2-pocket plastic folders which a tagged yellow price tag directly beneath the bin of where these 2-pocket plastic folders were.. When I went to check out I asked Danielle to be sure to check the price of these folders and they rang up at $1.00 each, where the regular price tag posted directly next to the sale price of 3/$1.00 read 75 cent each. Danielle asked Tyler to follow me back so that I could show him the price which he did and returned to Danielle and stated that the price was 3/$1.00 and they were in the correct bin, this is when Danielle telephoned the Store Manager. I also asked Danielle to follow me back so that I could show her the price. She refused to honor the posted price and told me to leave the store or she would call the Police.

There is a person in Leoti Kansas Dollar General. She is not putting up the stock like she is suppose to. I sent in a complaint a while back on her. I don't do my shopping in that store anymore. She calls me names and all. And you let someone to work in the store. I have been in there and no stock has been put up. And she steals. Chenelle Martin is the name.

My name is Kenny harris I wanted to let you know about the Dollar General store in Converse Indiana that the food is bad moldy I bought some moldy old smelly bread on June 22nd I went back 2 the store the next day with my receipts 2 get a refund the employee Amelia & 2 others didn-t want to give me a refund when I came back up there with the receipt the employee Amelia keeps on watching me every time I go in the store with the help of two other employees which makes me nervous because I'm not stealing or shoplifting that day they called the cops to the store and said there was a shoplifter so I was being washed and questions Buy a cop is there a way you can investigate this & do something about this please I'm not the first person that this has happened 2 at store # 10032 Dollar General store in converse Indiana 46919 I would also like 2 make a complaint about all of the molding smelly bread on the shaves & the hotdog / hamburger buns could u please investigate this & put a stop 2 all of this & do something about all of the employees that r not doing there job & harassing. Customers
Thanks 4 taking the time 2 read this

My fiancé work for dollar general in bolivar, tn. Her store managers name is alicia vann. This is my fiancé's first job therefore she is not as knowledgeable when it comes to certain aspects of employment. Her store manager is constantly coming to her bashing other employees, she has began to cause drama with my fiancé through text, social media, and with her coworkers due to the fact that I tend to stop in 10-15 mins per visit when I get off of work myself and my fiancé is working 3pm-10pm to check if our daughter needs anything before I go home and i've never spent more than 15 mins in the store and i've always been a paying customer each visit and she said I needed to stop coming in when my fiancé works and I without staying any names made a social media status that referred to her running customers away from her store. She proceeded to comment making threats about meeting her and so forth while she was on the clock at work which she preaches that being on your cell phone at work is poor leadership but she constantly does the opposite of what she preaches as a manager. She is constantly texting my fiancé at home about what she did and didn't do at work and how to fix this and so forth, which she is promoting working off the clock when texting about job performance and work while my fiancé is not being compensated for this time and she even said she can evaluate her job performance and text her about work whether she is at home or not. She doesn't even have the knowledge to manage a store and should be re-evaluated.

The store is filthy. The shelving is dirty, the floor has not been mopped and there are puddles of water throughout the store. Your shoes stick to the floor where you walk. There are ants on the floor as well. The employees leave the front doors open and smoke right where customers enter the store. The aisles are cluttered with boxes and very dirty. I enjoy shopping at Dollar Generals, but I will no longer go to this store.

I shop dollar general all over the east coast of Ohio but my home store #3738 at 886 liberty st in Hubbard is the worst I have ever been in. You can tell the staff working at this location is unhappy and is like a revolving door you never see anyone stay for very long. The manager is totally unprofessional and unhelpful. I have witnessed her dress down employees and delivery drivers alike using profanity. The store itself is filthy and cluttered to the point that maneuvering a shopping cart is almost impossible. The main register used for transactions always crashes when I attempt to use digital coupons. I honestly avoid going to this location but I needed a few items on Thursday and made the mistake of using this location as it is only a mile from my home. The terminal crashed again and took 20 minutes to reboot before my transaction was completed the whole time the MOD was on the phone with Doris from the moment I walked into the store to begin shopping and was discussing employees and complaining she continued to be on the phone checking out customers that were behind me when the system crashed and was still on the phone when I left. It is in poor taste to be trashing your employees and delivery drivers within earshot of customers. The MOD stated to me that she was talking to the manager (Doris) and that the next time I was in that I should request the MOD open her register for me to check out. I explained that for over a year now that this particular register has been a issue and they may want to service the equipment instead. The whole time I could hear the manager complaining about how customers are a pain in her [protected]@!.

I am so shocked over hearing the manager stephen make sexual comments about women and reference his assistant manager as to the size of women he likes and what he would like to do to some of the female customer's. He had an employee who recently quit because she has 2 injuries that Stephen told her to handle on her own. I heard these words come out of his mouth myself. He didn't want any accidents on his record. I didn't really like this lady, but she worked really hard and put up with NO family time.

I came into your store today very sad and scared and kind of in a rush and you were so cold and hateful to me; you see i was in a hurry sad and scared because the puppy my 10 year old son bought me ( for mothers day with his birthday money ) was at home very sick. She is dying from parvo and i was trying to find some medicine for her to try and help her, and you yelled at me and said you didnt have what i was looking for. So i grabbed Pedialyte and checked out crying. You weren't even busy... im sorry you were in such a bad way and i hope god blesses your life truly. I forgive you.

I am a frequent shopper of Dollar General store in Brookfield, Georgia. There is absolutely no black hair care products in the store. My sister and I has informed the managers and the issue has not been resolved. Of all the many Dollar General stores in Tift County that is the only location that doesn't sell black hair care products. There are black employees that have and currently work at this store. As a customer, it is very inconvenient to have to drive to another location or other retail to purchase the products I need. I hope that this issue is resolved sooner.

Hi,
I have got a threatening call from [protected] many times this month and on june 22nd 2018 from restricted number. I happen to attend this call as it's restricted from US Dept of homeland security.The scammer spoofed the DHS number using hacking software i believe, I checked with my sources and co firmed later, and tried to threaten me scare me not to tell anyone turn off wifi internet to buy these cards otherwise would get arrested etc. I could type only one gift card details code at back scratched.The amount is worth 1600$ split into 4 Google play gift cards each 500$, 450$, 325$, 325$ etc.
Please refund me the whole amount asap.I have filed police complaint against such scammers. Please refer to case # [protected].
The scammer redeemed my cards.I have tried to get in touch with dollar General store outlet where I got them, Google play customer care service center gift card support, bank of america debit card fraudulent claim department to report it to them,
Reported to Patrol officer Ken Nowatski, 305 S East St, Bloomington, Illinois -61704.filed on june 22nd 2018.Officer number : [protected].

Please give me justice asap and give my refund back asap.

Thanks and warm regards,
Soumya Melanathur.