Dollar General
Reviews and Complaints

I was in Dollar General on Caton Rd in Lumberton NC during my lunch break as I often do and pick up a few things as I always do. I was halfway in the back of the store facing the front when a man called the cashier over and said loudly. "Look back there. She's got an empty shopping cart with that big purse up there. I was humiliated. Not only could I hear him halfway in the back of the store but everyone else in the store did too. She actually had the cashier walk over and look down the aisle at me. When I checked out I asked the cashier if he had actually said what I though he did and she confirmed it and said he was just paranoid. He was outside on my way out so I told him I didn't appreciate the way he pointed me out like I was shop lifting and of course he denied everything even though the cashier confirmed everything he said.

I was at the Dollar General located at 3001 Dudley Ave in Parkersburg WV and the cashier, Brenda, rang me and my sister up and we were spending Food stamps and as soon as we left the store, she started talking about us to our sister in-law bad mouthing us about us spending a little food stamps on some snack foods. I don't think that's very professional.

On 1/15/2018 at 13:31:07, I was in the Dollar General on Northside Drive in Valdez, Ga and the customer service there is horrible. From the store manager to the associates. I ask about a product, they never know anything in the store and always tell me that they have nothing to do with that. Especially when it comes to the digital coupons. The store manager Ekubetar, I think I spelled his name right, was very rude. First off I had to wait about 3 minutes for someone to come to the front of the store to ring my item up. Then when he got to the register, there was no eye contact, no apology for waiting, nor did he speak to me or say thank you after ringing my items up and giving me my change. This is an ongoing issue in this store and everyone is complaining about their lack of concerns about general store items questions and customer service.

I stay right around the corner from dollar general and every time I shop there I get old food spoil and smells u need to do something about this and also rude workers it ashame my money spent here and they acting if it don't matter so I hate go further with this keeps going to this store and get bad food and then no greeting how rude is that if y'all don't fix this I will and it want be pretty

In the month of December 2017 and the month of January 2018, I have smelled the weed. The employees at this store in this location smoke weed either in the back or outside the store. I can not give dates of the incidents that marijuana was either smoked inside of outside this store. This store number 180. The young employees at this store have not customer services at all because I believe they are using marijuana. When it's not smelling like marijuana, it is smelling like something is sour in this store. The store is being kept up very poorly by the working employees at this location.

Due to the bad flu season and germs spreading everywhere, yesterday I asked the cashier at my local store if they even thought about the disinfectant wipes at the buggy area. She said no one has ever mentioned it. Walmart carries the wipes and so does my two local grocery stores. Why doesn't Dollar General? There are so many Dollar Stores popping up everywhere around us and doesn't charge a dollar for items but rather makes cheap toys and sells at high prices. I use Dollar General for my paper products and cleaning supplies. I can't believe no one from your business has even thought about people, germs and disinfectants. This is highly unexceptable to me.

I went into the Dollar General in Palm Bay off of Jupiter on 1/11/18 at 9:55 P.M. The associate explained there was 4 minutes left to shop and there were other customers in the store as well. I was the last to check out and my ride had went down the street to purchase gas and was coming right back. After a few minutes an associate( the best way to describe her would be the only black woman working)asked if my ride was coming and I told her yes. After a few more minutes the associate asked if I would move away from the lighted area and away from the camera and move myself and my items to the end of the parking lot to a dark area next to the street because I was in the camera. As I explained to her that people are warned to stay in the lighted areas at night for safety reasons, she then proceeded to threaten me with law enforcement. This is not o.k.

I have been trying to complete survey's since my January 3rd purchases and the DGcustomerFirst.com site will not accept my information. To date it will not allow me to take the survey for my last four (4) purchases hence I am loosing out on $12.00! Two of the four (4) are now past the 7 day mark because of this problem.
Please advise
Thank you
Kristy

I've done business at Dollar General Stores in this area since their opening but never have I been treated as rudely more like a criminal as I was tonight Jan 12, 2018 by an employee! I spend Ea.week around $75 to $150 on household products food and odds and ends but I will never spend another NB penny with Dollar General in Soperton GA. For starters the store is always a mess boxes blocking the isles half full of merchandise can't ever get help with anything and n tonight the same employee I've seen in there several times dressed all in black black BDU ants the type cops wear black shirt Nd so on! At first I thought she was a cop the NB way she was watching every move I made! I continued shopping When I checked out she was at the cash register there was an empty fabric glue pkg in my buggy I left there when it fell apart in my hands I just laid the glue. Down somewhere in case the store and this woman told me to go find it! I'm 65 yrs old dressed nicely with about $800 in cash in my wallet well I looked where I thought I laid it but wasn't there it dawned on me she thought I had stolen a $2 tube of glue! I'm Caucasian she was African American with as I've seen before a terrible attitude toward whites! I finally asked her to search me and my purse which she refused! This woman went on to tell me every move I made in this store! Her time could have been better spent cleaning up the messed in every isle stocking the half empty shelves and offering assistance to customers instead she's swaggering around acting like a cop harassing me! This isn't her first time doing this 3 of my neighbors said she did the same to them! There n are too many dollar stores to put up with this kind of treatment! I'm writing this complaint here but I won't stop here I'll go all the way to Tenn and the owner and founder of these stores to let them know about the discrimination being shown by some of their black employees to their white customers!

On Thursday, January 11, I went to the Dollar General store in Farragut to purchase some cold and sinex medicine. I wanted to look at the ingredients etc. on several medications. The medications were behind a glass enclosure. When I lifted the glass to look at the individual packages, an annoying alarm went off. The noise would not stop until I closed the glass door. I have never encountered this at any other store. I don't like not having the freedom to look at products without an alarm sounding. I will limit my shopping at this Dollar General in the future.

I visit your location at 9440 se hwy 464c Ocklawaha Florida 32179 store # 15605 on a daily basis along with a lot of my family . Yesterday 1/10/2018 at about 3:30 pm my husband stopped in to get Dr pepper on his way home from work as he does everyday, the store was very packed and had a full line and as the cashier by the name of Jess did the full transaction and as he was putting his change up to reach to the turn style to grab his bags she snatches the turn style and says real firm in front of a bunch of customers and say I SAID HAVE A GOOD DAY real nasty . Like I said we are in that store every day and I have always had a great experience but this right here was totally uncalled for and the way we were treated was totally uncalled for ! The way we were treated by this employee was unacceptable and I will think twice about stopping there while she works there !

On 1/5/2017 after checking out I was followed outside and accused of theft by a german lady. Maby store manager she has not been there long. She told me not to return. I have never been accused charged arrested or convicted of theft anywhere. I frequent this store often since it was buily. I live next to it and have treated fairly until this person arrived. I've noticed that everytime I go in she stops whats she is doing to follow and harass me while shopping. I value this store since it is in walking distance and I do not drive. If this person is not terminated I and family and associates will begin open hour picketing of this store for profiling and unfair customer treatment. Begining 1/15/2017

Rude! Swearing and cussing at each other, every time I called they got rude and hung up the phone! Robert I believe was the manager was no help with what I need and another employee jasmine ignored me and walked away from me twice! People in there stealing and I'm organized I'll never go back! Worst pace I've ever been! The girl at the register talked at me with such a bad attitude blonde haired girl I think it was janet because I asked her name she wasn't wearing a name tag

Hey, My name is Shamika Moore {[protected]@gmail.com} I visited of one of your store. (#04212) on 01/06/2018 to purchase some household items. I proceeds to checkout using the digital coupons and on some of my items the digitally coupons didn't take off. I don't understand how DG offer Digitally Coupon and it will not work on the items. I return back to the store on 01 / 07 / 2018 to see could I get a refund on the coupons that didn't take check out. the manager on staff tells me that it's no way that they can't give refund because it is a digitally coupon and maybe it was a glitch in the system. If I contact customer service they will send me a coupon or gift card. They gave me the number to call customer service 01/07/2018. Customer service told me to fill out this form to get investigation on what happen and I might receive a refund for the items that. I'm out of $7.02 I'm a single parent and I try to save as much I can.
Thanks

I was at the Kingsley Ave location, in Orange Park FL. There was a woman stocking and a young man at the register. I am familiar with the woman who was stocking and she also has worked drive through, at a local McDonald's. She is very Moody. The young man was talking to an older gentleman. He is good with the customers. The woman gave him an attitude right in front of us and disciplined him and told him he needs to stop chatting so long. I wasn't there that long and no one was waiting in line. Also if there is a guideline with how much you chat even when it's slow, never should this be done in front of customers. She is very rude and moody, I have seen her before many times. She really embarrassed him terribly. I thanked him well when he rang me up. Please handle this.

Hello,
My name is Tracy R. Young {[protected]@gmail.com} and I visited the Dollar General {store # 02498} on 1/6/18 to purchase household items. I received a digital coupon for $5.00 off of a purchase of $25.00 or more, for Saturday, January 6, 2018 only and I spent $54.27.
The question that I have is: How will I be compensated for this? It was not my fault that the system was down. I also feel as if the manager could have done more, i.e., placing a sign on the window or door stating that the digital coupon system was down. There was a sign on the door but it just said: "cash only, no card can be used." I look forward to hearing from you soon.

My contact details are below:

Tracy R. Young
1135 Flat Shoals Road
College Park, Georgia 30349
[protected]

[protected]@gmail.com

Respectfully Submitted,

Tracy R. Young

My name is Fauanaude Matthews I was hired as a sales associate in the above store # 9133 in january of 2117. After a few months of being overlooked for a promotion I was finally promoted to lead sales associate at the rate on $8.50 per hour. In november 2 I was terminated because I signed the deposit receipt on october 15 2017 and the reports said the deposit was $150.00 short. On november 2 2017 I was called into the office by the manager justin horn and he asked me to watch the footage of me at the register for october 15 2017.. He asked me to explain what I view... I explained to him that I was waiting on a customer who was using there debt card to pay for his purchases. The customer wanted cash back... I waited for the receipt to be printed... The register drawer opened and gave him his money and receipt and I told justin horn that at no time did my hands go near my pockets. He then told me that loss prevention told him to fire me. I found out from the assistant manager robert anderson, that he justin never told loss prevention anything and that the money was not missing. So now because of that I can not even draw my unemployment. Ther is a lot of things the manager asked employees to do that is not corporate policy.

As I was shopping today in my local Dollar General Store #02588 I ran across items marked 70% off and picked up two various items one was a nail polish kit and the other was a eye makeup kit the had 3 shelves all 3 shelves were clearly marked 70% off upon going to check out I had several other items as well and had put the 70% off at the end once rang up I noticed they rang for full price I told the boy at the check out but the sign said 70% off he nicely asked his manager about it and she said no that stuff was to go into the valentine department I returned one of the items the other I kept because I was getting it as a gift and had I not been in a hurry to leave I would have returned both thinking back I should have just left the whole order there I am sorry but it is pretty bad to have something saying it is marked down then turning around and saying it is not if you have all the items in a marked down section then they should be that price I will certainly be sure and let others know to beware just because Dollar General says it's marked down doesn't mean it is I certainly hope you will take action due to my complaint no one should be told something is on sale only to be told it was suppose to be moved to another section I am on disability and do not have that much money to begin with only to be told there is a 70% discount when there is none at all! Anita Sexton [protected]@hotmail.com 933 Historic Old Route 66 Staunton, Il 62088

I am a loyal customer to dollar general stores as I live in a small town with only one other store. We have always had a very clean and organized store up until about 2 months ago. The manager quit and the one they replaced him with is not doing a good job at all. The store is always filthy dirty. Nasty sticky floors, junked registers with items that were left on them from days prior without moving them. carts full of stuff and big metal racks down every other isle. You can't even get down the isles withought having to back your cart out of them. I have to move racks to get to items that I need. The store smells of rotted mice. The employees said that they have a mouse problem in the walls! The store has went down hill fast! I hate that our little town store is in such bad shape! The new managers name is Susan. If you need to contact me my phone number is [protected]. I really hope something is done soon or they will loose business to the other store!

Yesterday I stopped in the store in Sallisaw OK 1631 East Cherokee Avenue to pick up some Pepsi. I read 4 signs that said Pepsi and Mountain Dew three for $10. They was hanging above the Pepsi and the mountain dew. I was going to pick up my friend some diet Pepsi so I literally picked the sign up in my hand to read fine print to make sure they didn't say no Diet Pepsi. I read all four signs and it said Pepsi and Mountain Dew. I put two 12 packs of regular Pepsi and one 12 pack of diet Pepsi in my cart. When I was checking out she rang them up regular price. I told her that there was 4 signs back there that said three for $10. She then hollered at the other person that works there and she went back there to look. About 20 seconds later that person came up to me and said where did you see the signs? I told her they were hanging above the Pepsi and Mountain Dew. She said come back here and show me. So I walked back there and the signs were gone. She then asked me are you sure you read signs saying this and I just looked at her and said are you for real? There was one hanging above the Coke products that said three for $10 and it said Coke and Dr Pepper. She said maybe you saw this sign and I looked at her and I said no I specifically picked up the to sign see if it had diet Pepsi on it and there was four of them. She said well I'm not sure what you saw but as you can see there are no signs hanging there. I just looked at her and started to say something but then I didn't and I just turned around and walked off and went back to the cash register and paid for my items and left. This person was very dishonest and I sure hope this does not happen to anyone else. I work across the way from this store and lots of people go there from here. I have told everyone what happened so this store now has lost a lot of business to this one employee. I do not know her name but I could describe easily. Very disappointing that Dollar General would have someone like this working for them.