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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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T
2:01 pm EST

Dollar General An employee

I am not sure what her name is as she wasn’t wearing a name tag but I was in the store today and coupons wouldn’t work. I ran a DG for 10 years in Cedar Rapids so I might know a trick or to and I give the store leader there advice from time to time so I have a good repore with the store but the associate was rude when I tried to give her advice, she refused to take it even after the store leader advised her to then I said sometimes u have to reboot a few times (I have spent hours in the past on the phone with erc) she wanted me to go through the app and add up my coupon total instead of me willing to be patient to try it again or maybe even ring me up on another register. I have won awards from Loring my shrink when I was a StoreLeader so I know we’re just taking prices off of things does to the overhead dollar that the company makes. So with that instilled in me, I did not feel comfortable having her just adjust his prices when just a little effort, me and the company could both be happy she was rude despiteful, so when she refused to try it again or ring me up on another register I just said I would go to the next town over and get my things for the simple fact that she was unpolite and unprofessional, not to mention the body odor smell that was coming from her already. I love the fact that she didn’t trust me at first and one of the OK from the store leader that’s amazing. I applaud her but continuing to be rude after that and then to disrespect her store leader, and the way she did was not ok. She has multicolor hair, but I don’t know her name. but I know I guess should never leave upset and I was definitely upset today. And when the StoreLeader, their works for butt off for the staff to be rude to guest is not ok. I had just applied for the assistant position there, while I am in between jobs to help her out but I am now reconsidering that after the hiring packet has been sent to me simply because she doesn’t know how to treat guess when I said I’m gonna go somewhere else because you were rude she’s like well, so are you and I said no I was trying to be helpful. You got an attitude but I hope you have a better day.

Desired outcome: For the employee to understand what causes shrink how to treat customer with respect and problem solve

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Beeswax6969
US
Dec 09, 2022 9:39 pm EST
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Great start to your new job …

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R
11:40 am EST
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Dollar General Local stores in my area of Athens Alabama

I have had the opportunity through the years of seeing some of the best dollar general store enviroments, but of late it is disgusting how our community stores have become dumping grounds for a mish mash of scrambled products, empty shelves, and a lack of customer service from some of it's employees.

This is not to complain about any one specific store but many of them.

I have some very dedicated service workers in my local dollar general store and all they ask for is workers who are willing to do their jobs and be of help to the community.

What happened to the pride given to keeping our stores stocked and in order for the ease and convenience of the consumer?

I would think this does not show well on your company as an advertisement for future franchise and business.

I know that I walk in my stores and am not able to find what I am looking for and turn around an walk right out.

Stores closing their doors When delivery trucks come in is inconvenient to local customers. I never seen this happening in my community before recently.

The Dollar General Store is such a great asset to our communities and I hate to see them fall to such a low level.

Desired outcome: Please do what is necessary to bring the Dollar General Stores back to their orderly and functional fashion.

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M
1:56 am EST

Dollar General Incorrect prices

On 12-4-22 I went and purchased 6 items, I thought the bill was a little high but since we can't see anymore the items being scanned and the price you check when you get home. I look at the shelf price when I put it in the cart. Toilet paper was 2.50, receipt said 3.00. Snack bags, colored I think were supposed to be 1.50 but got charged 1.65, box of kleenex was 1.85 but got charged 1.95. So total I was overcharged.75. I went back to the store with my slip and double checked the shelf prices again before confronting the manager. I was right. I went to the cashier and asked for the manager and told him what was wrong and he left to go get him? No, the cashier comes back and opens the register and gives me 1.00 bill and some change, I said I thought it only came to about.75 cents which he responded thats ok, sorry about that, so I took it and left. Never did see the manager. This is one of 3 DG stores in my town, it is the busiest one of the 3 also, and the dirtiest and messiest. This one is so close to me and it would be nice to walk into a clean, tidy, and correct store.

Desired outcome: I would like to be able again to see my products scanned with price, hate having to go back for corrections.

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J
9:22 pm EST

Dollar General Service

At 7:30 I was at store 14541 on Mississippi avenue in Cahokia and the girl at the register was on her phone cursing and I could hear her whole conversation while she was a FaceTime call she was talking about how irritated she was how’d she’d rather go to her other job that the people at the store “pisses” her off very irate and unprofessional.

Desired outcome: Something at all tht would reduce me having to hear fowl language or a deal with nasty attitude because they have life problems we all do

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12:12 pm EST
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Dollar General Dollar General Store 21 Nocona Texas, fraud on my debit card

Purchase shows on my bank statement on 10-19-22 for $77.06 at Dollar General store 21 Nocona Texas. I have never spent that much there as I am retired and on fixed income and only buy incidentals there. I am getting the run around on this. Cant get a person to help and cant find any help on line. This Just Ask crap is no help and wants me to pay $50 a month! Now its the principle as much as anything. I will not let this go and I have all the time in the world

Desired outcome: I want to see the reciept and when it found to be a fraud I want my money back

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R
11:30 am EST

Dollar General Employee irresponsibility

I have been in the colon michigan store on multiple occasions where there are children running behind the counter and in what appears to be the office. I am afraid that these are the children of the workers and are being forces to be at work with there parent. I feel this is very inappropriate and I don't think that this is something that the dollar general management would tolerate.

Desired outcome: Just hoping that these children wouldn't be allowed/forced to be at work, this seems to also be a liability issue.

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4:32 pm EST

Dollar General I purchased a $500 apple gift card

Hello i went to the dollar general on Route 201 in Rostraver Friday November 25th around 3 pm and i purchased The $500 gift card and as i was making the purchase a young employee went behind the counter just as it was going thru and said to the other employee that was waiting on me i could use that and the next thing i knew no receipt came out and sumone snatched the card off the counter so fast my head was spinning. So im pretty sure they stole the card from me and gave it to her because i also went to my bank with the police and they told him the purchase did not go through because the receipt did not print out, but the woman at Dollar general there had him convinced that the purchase did not go through when it did and then after that we went to the bank and they told him it did go thru. And then the bank also told him and me that if it did not go thru like they sed it didnt my $500 wud b back in my checking account first thing Monday morning but here it is Thursday afternoon and it still is not in my account and i wud b very happy if these people were fired for their thievery as i was making that purchase for Xmas presents for my grandchildren and i want my money back pronto!

Desired outcome: I want a refund immediately!!!

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M
2:52 pm EST

Dollar General Order pickup

The Dollar General in Flint Texas has cancelled my last two orders. When I called for an explanation the man I talked to didn't know. I then asked him if the had some other items I remembered from the order and he said yes. I'm handicapped and its very difficult for me to go shopping throughout the store. In the past I never had any problems like this. I'm really disappointed that I can't shop here anymore. Please explain what I should do. Thanks

Desired outcome: Resolve problem so I can start shopping with this Dollar General again. I'd appreciate a response. Thanks

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B
1:09 pm EST

Dollar General Please help me get this fix

I paid for a phone card and it will not work because it don't have a pin I have being on this send #11-23-22 and the store can't get it fix I paid #$302.56 because I got two card. The cards I got was one year plan for $99.99 two time and the other one was for $39.99 and this one is two time and I call and dean said he is still working on it wiyh know answering so will you please help I can't be out of $302.56. Oh my name is betty brown if you need to talk to me just call this #[protected] or [protected] that is other phone thank you

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11:54 am EST

Dollar General Wrongfully terminated / no empathy

I was termed and not given a reason why. I tried to dispute it considering I did give almost a decade of my life to them and I was told they could not give me a reason why. The amount of disregard to the employees is beyond and very disheartening. I put a lot of heart into what I did there and spent years telling people the job really was not that hard if they just all worked together and did not take everything so serious. We did great with that mind set. I had compliments from my DM and RM about my stores and customers every single day. I went through a lot of ups and downs with the company. To be shut out and pushed out the way I was for sure hurt, but to make sure I suffer in the mean time trying to build my life back together after and not even let me get on my feet is just shows what everyone has been trying to tell me all along. Dollar General will not give a thought or concern about what what happens to the employees when they are gone or at all for that matter.

Desired outcome: I do not want to be denied my pay while trying to find another job and I wanted to have an actual chance to talk to someone who cares. I know my DM did not care or think twice when I left.

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A
7:12 pm EST

Dollar General phone card did not accept return

I purchased a simple mobile card in dollr general store #4125 at5957 E Va. Bch Blvd Before i buy This card i just clearly talk to the cashier that if i donot used the card can i return it witth my reciept cahier name is Caitlin She make sure that they will accept it

After 12 days i did not used the card so i went there to return it because im with my speed mobile now But the cashier not Caitlin refuses it i bring my original receipt she just call some one with the cellphone to hear to me that no return

This is a call from everyone dont trust the cahier they are all lier

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K
12:46 pm EST
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Dollar General service

Hello I was at the Punxsutawney PA Hampton Ave DG last night...I was at the register and the employee refused to check me out ..I was told I had to use the self check out...I do not use the self checkouts .. she insisted and went as far as taking my items to the self checkout and started to do it herself. She was very rude and said they had to do a large percentage of self checkouts. I was upset and said forget it and left the store empty handed and went to Family Dollar. I know the self checks out are good for some customers. It should be a choice not a demand. The clerk was rude and would not do HER job. I will not return to DG if I have to do self check out, Thank you

Richard Long

159 Cloe Church St

Punxsutawney PA 15767

[protected]@yahoo.com [protected]

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J
4:23 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This has been an ongoing issue for about a month. I've been kicked out of dollar general several times now because I was wearing a drawstring backpack. The bag usually contains my FPV headset, my tablet, my SSD for FPV footage, my drone, and whatever other electronics I might need that day. The first time it was a male cashier who told me I had to leave it...

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2:05 pm EST
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Dollar General Employee named Wendy in Kingsland, TX

My name is Jaime Crawford. I have been contacted by several people who will be lodging complaints as well about a Wendy asking for donations to bury her dead son. She doesn't have a son. The person she is trying to collect for my deceased son. His funeral has already been paid for and has been buried for several months as well. She has been told to stop defrauding the community. I will be contacting the local Sheriff Department as well. This is a small community, so everyone knows everyone. I don't think she would think it got back to me. If she has collected any money, it needs to be returned to the rightful people. If not, I will pursue charges on her for fraud and theft. That money doesn't belong to her nor does she deserve it. She is using your company name and customers to benefit her fraudulent intentions. I will not stand idly by while she is trying to gain monetary value from my son's murder. If you have any questions or concerns, please free to contact me at [protected] at any time. My email is [protected]@gmail.com as well.

Desired outcome: I do not want an apology from her. I do not want to even speak to her ever again. I would for her to face the consequences of her actions either legally or being let go.

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K
1:34 pm EST

Dollar General Paycheck

I was working for the dollar general in Bayard Ne about 15 minutes from Melbeta ne. My bank account had been over drawn and they closed my account and because of that I did not receive my paycheck for the week of November 6th to November 12th. It took two weeks and because I hadn't received it, I was unable to make it to work Thus resulting in my termination due to the fact that I did not have gas to make it in on my next shift.

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12:33 pm EST

Dollar General I was fired for wrongfully reason

I was fried due to a customer came in the store and ask to put money on his cash app and he did have the money in his hand as I when to reach for the money he said no I am going to put on my card but I already hit the button. he knew just what he was doing as you can see on camera I started to precede after him but I stop due to I was putting myself in danger so I stop and call my boss but she didn’t answer for about three hours and I also call cash app myself. trying to stop the process so If I was a bad employee why did I get fried my Boss Said my door was short but thats a lie she brought was covering for her man which is the store [censored]. manger now isn’t that again store policy? I am a hard working woman and I didn’t deserve-to be fried I was the only employee in the store in the morning from 8:00 till 1:00 that is not protocol for one person to be in the store along is it? I can go on and on Hell why she was home sick I took four bank deposi to the bank for her. I never got training for nothing and I work at normand store I never had a problem so why is it that it was at her store? setup thats what that Was. I am willing to work and I had ask for a

transfer before this.

Desired outcome: My job back at another store please

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10:54 am EST

Dollar General Compensation

I have been with the company for 3 yes now but on Thanksgiving day I was told I needed to find another place to live so I contacted my manager that I needed the next day off and would be contacting hr she put me on schedule anyway so again told her I need day off would be contacting hr, in return she text me she was going to terminate me, told her again no I wanted a transfer, district manager Kelly told her to fire me. WOO

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9:54 am EST
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Dollar General I wish I could buy diet sunkist soda at Dollar General.

I live in Marshall, Mo. Wish our store had diet orange soda. Competitors don't keep in stock for very long. Maybe it is a small town problem. It would be nice to have a new bigger store in Marshall. Newer stores have more space in isles. Its getting harder to walk with people sharing same space.

Thanks for putting the self checkout in, It helps speed things up.

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4:19 pm EST
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Dollar General Horrible customer service at dollar general on pike in north little rock, #12953

On wednesday, nov. 23, 2002, I went to the neighborhood dg and I picked up $30 worth of items, went to the check stand and was asking the cashier about a pack of cigarettes, she picked up the wrong item because she was not listening to me, I spoke louder so she could hear me and she said "you don't have to yell." I said "i'm not yelling, you didn't hear me so I spoke louder." she made a deep sigh and said "in about two seconds i'm going to cancel this transaction." I said "fine, keep all this stuff" she called me a [censored] and I called her a [censored] back. As I was on the way out the store I realized I still had a package of coffee in my hands and didn't want to be accused of stealing so in my anger I threw the package to her and she caught it and continued to call me a [censored] as I left the store. This all happened at around 8:00 a.M.

Check the video and you will see the whole transaction and what bad customer service she delivered. I will never shop at this store again! But I also think she should be fired. I don't know her name, but again if you check the security video for the store #12953 at 8:00 am, you will see the whole thing.

Desired outcome: SHE SHOULD BE FIRED.

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10:39 am EST
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Dollar General the ads

In the $ General ad: buy 2 gift cards, get $10.00 off! or 20% off! It's thanksgiving day and the person ran them all together and we did not get the money off we were shown in the ad! We went to the one in Borculo, Michigan with the Zeeland address! Store #19343 phone#[protected]

Ref: [protected] Aid:A0000000042203

Our name is: Bernie and NIna Schipper 11040 Polk St, West Olive, MI 49460

Phone # [protected]

Desired outcome: We bought 4-$25 Cracker Barrel and we should of got $10 off instantly for buying 2! We bought 4=$20! Then we bought $30 Burger King,2-$45 Applebees! And we got 20% off them! Sorry to say the same thing happen last year! r $20 plus whatever

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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