Dollar General
Reviews and Complaints

The employees at the Forestburg Dollar General, Store #22930,16621 FM 455, Forestburg, TX were rude to me as a customer today, December 7, 2022 at approximately 11:57 a.m. This store is only a little over two years old, and I have seen a steady decline in customer service. When the store first opened, there was always someone to greet customers at the front counter and were very helpful in locating items. Now, a majority of the time, a person can walk into the store, get the items they need, go to the self check out and never see a person at all. There is never anyone at the checkout. Today, when I was in the above-mentioned store, I had two rude incidents by employees. The first time, I tried to ignore it. The employees were stocking, I think maybe only 2 employees in the store. I needed some lunch meat from the refrigerated section of the store. There were boxes piled in front of the door. I asked politely if I could get into the refrigerated unit. The employee never said a word, she took her foot and kicked the boxes out of the way. I ignored the behavior. I spent approximately another 45 minutes in the store gathering up the items I needed. Then I proceeded to the check out at the front of the store. I passed right by another employee that was stocking cold drinks. I did not go to the self-checkout because I had a basket full ($85.37) worth of items. I waited a minute or so, waiting for someone to come and check me out. I backtracked to the employee, who I later found is named "Katie." I told her that I was ready to check out, she rudely told me (it was her body language and behavior that I found offensive) that she would be with me in a moment. Never smiled or offered an apology as to the wait. I go back to the check out and I wait. She finally came to check me out, probably not that long, but again, she never acknowledged my wait or apologized. Her body language and facial expression told me that she "did not have time for me." I told her I didn't appreciate her attitude, and she started to argue with me. I told her "that the customer was always right." That I had been in retail, and I had owned a store and had had training in customer service. I will admit, I said some rude things myself at this point, and I should never have lost my temper. She told me that if I didn't want the items, I could leave them. This was after I had paid $85.37 on my debit card. As she was sacking my items, she was putting items into sacks that should have not been placed together. I bought two greeting cards. They were put in a sack with cleaning supplies, and they were bent when I got home. I asked her who the manager was of the Forestburg store. She said she was. I asked the employee her name and all she would tell me was "Katie." I asked who her immediate supervisor was, and she pointed to a sign that is taped to the counter. The sign says among other things that 100% satisfaction. The sign said to call a "Tabitha — " District Manager at — . I have tried a couple of times to call Ms. Tabitha — . I called at 12:18 when I got home, again at 1:17. Both times my phone call was sent to a voice mail box that is full and cannot accept messages. I find this disturbing as well. I want to shop locally, and I want this store to be successful, but if this type of behavior and attitude continues, I cannot shop there. And I will be glad to share my experience with others. (I did as instructed and did not include full names and/or phone numbers.)

I am not sure what her name is as she wasn’t wearing a name tag but I was in the store today and coupons wouldn’t work. I ran a DG for 10 years in Cedar Rapids so I might know a trick or to and I give the store leader there advice from time to time so I have a good repore with the store but the associate was rude when I tried to give her advice, she refused to take it even after the store leader advised her to then I said sometimes u have to reboot a few times (I have spent hours in the past on the phone with erc) she wanted me to go through the app and add up my coupon total instead of me willing to be patient to try it again or maybe even ring me up on another register. I have won awards from Loring my shrink when I was a StoreLeader so I know we’re just taking prices off of things does to the overhead dollar that the company makes. So with that instilled in me, I did not feel comfortable having her just adjust his prices when just a little effort, me and the company could both be happy she was rude despiteful, so when she refused to try it again or ring me up on another register I just said I would go to the next town over and get my things for the simple fact that she was unpolite and unprofessional, not to mention the body odor smell that was coming from her already. I love the fact that she didn’t trust me at first and one of the OK from the store leader that’s amazing. I applaud her but continuing to be rude after that and then to disrespect her store leader, and the way she did was not ok. She has multicolor hair, but I don’t know her name. but I know I guess should never leave upset and I was definitely upset today. And when the StoreLeader, their works for butt off for the staff to be rude to guest is not ok. I had just applied for the assistant position there, while I am in between jobs to help her out but I am now reconsidering that after the hiring packet has been sent to me simply because she doesn’t know how to treat guess when I said I’m gonna go somewhere else because you were rude she’s like well, so are you and I said no I was trying to be helpful. You got an attitude but I hope you have a better day.

I have had the opportunity through the years of seeing some of the best dollar general store enviroments, but of late it is disgusting how our community stores have become dumping grounds for a mish mash of scrambled products, empty shelves, and a lack of customer service from some of it's employees.

This is not to complain about any one specific store but many of them.

I have some very dedicated service workers in my local dollar general store and all they ask for is workers who are willing to do their jobs and be of help to the community.

What happened to the pride given to keeping our stores stocked and in order for the ease and convenience of the consumer?

I would think this does not show well on your company as an advertisement for future franchise and business.

I know that I walk in my stores and am not able to find what I am looking for and turn around an walk right out.

Stores closing their doors When delivery trucks come in is inconvenient to local customers. I never seen this happening in my community before recently.

The Dollar General Store is such a great asset to our communities and I hate to see them fall to such a low level.

On 12-4-22 I went and purchased 6 items, I thought the bill was a little high but since we can't see anymore the items being scanned and the price you check when you get home. I look at the shelf price when I put it in the cart. Toilet paper was 2.50, receipt said 3.00. Snack bags, colored I think were supposed to be 1.50 but got charged 1.65, box of kleenex was 1.85 but got charged 1.95. So total I was overcharged.75. I went back to the store with my slip and double checked the shelf prices again before confronting the manager. I was right. I went to the cashier and asked for the manager and told him what was wrong and he left to go get him? No, the cashier comes back and opens the register and gives me 1.00 bill and some change, I said I thought it only came to about.75 cents which he responded thats ok, sorry about that, so I took it and left. Never did see the manager. This is one of 3 DG stores in my town, it is the busiest one of the 3 also, and the dirtiest and messiest. This one is so close to me and it would be nice to walk into a clean, tidy, and correct store.

At 7:30 I was at store 14541 on Mississippi avenue in Cahokia and the girl at the register was on her phone cursing and I could hear her whole conversation while she was a FaceTime call she was talking about how irritated she was how’d she’d rather go to her other job that the people at the store “pisses” her off very irate and unprofessional.

Purchase shows on my bank statement on 10-19-22 for $77.06 at Dollar General store 21 Nocona Texas. I have never spent that much there as I am retired and on fixed income and only buy incidentals there. I am getting the run around on this. Cant get a person to help and cant find any help on line. This Just Ask crap is no help and wants me to pay $50 a month! Now its the principle as much as anything. I will not let this go and I have all the time in the world

I have been in the colon michigan store on multiple occasions where there are children running behind the counter and in what appears to be the office. I am afraid that these are the children of the workers and are being forces to be at work with there parent. I feel this is very inappropriate and I don't think that this is something that the dollar general management would tolerate.

Hello i went to the dollar general on Route 201 in Rostraver Friday November 25th around 3 pm and i purchased The $500 gift card and as i was making the purchase a young employee went behind the counter just as it was going thru and said to the other employee that was waiting on me i could use that and the next thing i knew no receipt came out and sumone snatched the card off the counter so fast my head was spinning. So im pretty sure they stole the card from me and gave it to her because i also went to my bank with the police and they told him the purchase did not go through because the receipt did not print out, but the woman at Dollar general there had him convinced that the purchase did not go through when it did and then after that we went to the bank and they told him it did go thru. And then the bank also told him and me that if it did not go thru like they sed it didnt my $500 wud b back in my checking account first thing Monday morning but here it is Thursday afternoon and it still is not in my account and i wud b very happy if these people were fired for their thievery as i was making that purchase for Xmas presents for my grandchildren and i want my money back pronto!

The Dollar General in Flint Texas has cancelled my last two orders. When I called for an explanation the man I talked to didn't know. I then asked him if the had some other items I remembered from the order and he said yes. I'm handicapped and its very difficult for me to go shopping throughout the store. In the past I never had any problems like this. I'm really disappointed that I can't shop here anymore. Please explain what I should do. Thanks

I paid for a phone card and it will not work because it don't have a pin I have being on this send #11-23-22 and the store can't get it fix I paid #$302.56 because I got two card. The cards I got was one year plan for $99.99 two time and the other one was for $39.99 and this one is two time and I call and dean said he is still working on it wiyh know answering so will you please help I can't be out of $302.56. Oh my name is betty brown if you need to talk to me just call this #[protected] or [protected] that is other phone thank you

I was termed and not given a reason why. I tried to dispute it considering I did give almost a decade of my life to them and I was told they could not give me a reason why. The amount of disregard to the employees is beyond and very disheartening. I put a lot of heart into what I did there and spent years telling people the job really was not that hard if they just all worked together and did not take everything so serious. We did great with that mind set. I had compliments from my DM and RM about my stores and customers every single day. I went through a lot of ups and downs with the company. To be shut out and pushed out the way I was for sure hurt, but to make sure I suffer in the mean time trying to build my life back together after and not even let me get on my feet is just shows what everyone has been trying to tell me all along. Dollar General will not give a thought or concern about what what happens to the employees when they are gone or at all for that matter.

I purchased a simple mobile card in dollr general store #4125 at5957 E Va. Bch Blvd Before i buy This card i just clearly talk to the cashier that if i donot used the card can i return it witth my reciept cahier name is Caitlin She make sure that they will accept it

After 12 days i did not used the card so i went there to return it because im with my speed mobile now But the cashier not Caitlin refuses it i bring my original receipt she just call some one with the cellphone to hear to me that no return

This is a call from everyone dont trust the cahier they are all lier

Hello I was at the Punxsutawney PA Hampton Ave DG last night...I was at the register and the employee refused to check me out ..I was told I had to use the self check out...I do not use the self checkouts .. she insisted and went as far as taking my items to the self checkout and started to do it herself. She was very rude and said they had to do a large percentage of self checkouts. I was upset and said forget it and left the store empty handed and went to Family Dollar. I know the self checks out are good for some customers. It should be a choice not a demand. The clerk was rude and would not do HER job. I will not return to DG if I have to do self check out, Thank you

Richard Long

159 Cloe Church St

Punxsutawney PA 15767

[protected]@yahoo.com [protected]

My name is Jaime Crawford. I have been contacted by several people who will be lodging complaints as well about a Wendy asking for donations to bury her dead son. She doesn't have a son. The person she is trying to collect for my deceased son. His funeral has already been paid for and has been buried for several months as well. She has been told to stop defrauding the community. I will be contacting the local Sheriff Department as well. This is a small community, so everyone knows everyone. I don't think she would think it got back to me. If she has collected any money, it needs to be returned to the rightful people. If not, I will pursue charges on her for fraud and theft. That money doesn't belong to her nor does she deserve it. She is using your company name and customers to benefit her fraudulent intentions. I will not stand idly by while she is trying to gain monetary value from my son's murder. If you have any questions or concerns, please free to contact me at [protected] at any time. My email is [protected]@gmail.com as well.

I was working for the dollar general in Bayard Ne about 15 minutes from Melbeta ne. My bank account had been over drawn and they closed my account and because of that I did not receive my paycheck for the week of November 6th to November 12th. It took two weeks and because I hadn't received it, I was unable to make it to work Thus resulting in my termination due to the fact that I did not have gas to make it in on my next shift.

I was fried due to a customer came in the store and ask to put money on his cash app and he did have the money in his hand as I when to reach for the money he said no I am going to put on my card but I already hit the button. he knew just what he was doing as you can see on camera I started to precede after him but I stop due to I was putting myself in danger so I stop and call my boss but she didn’t answer for about three hours and I also call cash app myself. trying to stop the process so If I was a bad employee why did I get fried my Boss Said my door was short but thats a lie she brought was covering for her man which is the store [censored]. manger now isn’t that again store policy? I am a hard working woman and I didn’t deserve-to be fried I was the only employee in the store in the morning from 8:00 till 1:00 that is not protocol for one person to be in the store along is it? I can go on and on Hell why she was home sick I took four bank deposi to the bank for her. I never got training for nothing and I work at normand store I never had a problem so why is it that it was at her store? setup thats what that Was. I am willing to work and I had ask for a

transfer before this.

I have been with the company for 3 yes now but on Thanksgiving day I was told I needed to find another place to live so I contacted my manager that I needed the next day off and would be contacting hr she put me on schedule anyway so again told her I need day off would be contacting hr, in return she text me she was going to terminate me, told her again no I wanted a transfer, district manager Kelly told her to fire me. WOO

I live in Marshall, Mo. Wish our store had diet orange soda. Competitors don't keep in stock for very long. Maybe it is a small town problem. It would be nice to have a new bigger store in Marshall. Newer stores have more space in isles. Its getting harder to walk with people sharing same space.

Thanks for putting the self checkout in, It helps speed things up.

On wednesday, nov. 23, 2002, I went to the neighborhood dg and I picked up $30 worth of items, went to the check stand and was asking the cashier about a pack of cigarettes, she picked up the wrong item because she was not listening to me, I spoke louder so she could hear me and she said "you don't have to yell." I said "i'm not yelling, you didn't hear me so I spoke louder." she made a deep sigh and said "in about two seconds i'm going to cancel this transaction." I said "fine, keep all this stuff" she called me a [censored] and I called her a [censored] back. As I was on the way out the store I realized I still had a package of coffee in my hands and didn't want to be accused of stealing so in my anger I threw the package to her and she caught it and continued to call me a [censored] as I left the store. This all happened at around 8:00 a.M.

Check the video and you will see the whole transaction and what bad customer service she delivered. I will never shop at this store again! But I also think she should be fired. I don't know her name, but again if you check the security video for the store #12953 at 8:00 am, you will see the whole thing.