Dollar General
Reviews and Complaints

My daughter and I had a terrible experience with one of your cashiers . At the Ringgold Ga store . Anthony was scanning our items and making remarks about my daughters owl tattoo on her leg . He was calling her big owl. I explained to him that she had gotten the tattoo in memory of her daughter that was born premature and had passed away. And all he had to say was "Shes probably better off not being on this planet" My daughter was humiliated. It hurt both of us. We liked shopping at Dollar General. But people like that are the reason we will be avoiding it in the future.

Every time I shop at Dollar General in Ord, Nebraska there is one particular employee that harasses me about taking my receipt even after I say I don't want it. She keeps on saying that it has a coupon even though I tell her I use Dollar General's digital coupons. It is very rude and inconvenient that it takes longer than needed to shop there. It really makes me not want to shop there. All of the other employees are nice. But this lady makes me take my service elsewhere.

I live right being the Dollar General(store # 09343). This store is convenient for me so I reluctantly shop there. The employee's are always standing outside right by the entrance with a cigarette hanging out of their mouths. My child is extremely allergic to cigarette smoke. I cant even bring her when I shop there. The cloud of smoke that we have to go through to enter the store is ridiculous!
Out of 5 shopping trips to the store, 4 times items where left out of the bags. Are they trying to rip us off or just incompetent? This last time, I went to the store to get my child a sippy cup. Got all the way home...No cup. I called the store and they are like" yeah, its here". I go all the way back and they never said "i'm sorry". Just "here". Wow! Im done! Ill drive an extra few minutes out of my way to never have to go to this store again. Just thought you would want to know that I am not the only one that feels this way. All of my friends have stopped going in this store for this very reason.

I have been taking advantage of the coupons you have made available through your survey program. Have not had any trouble until today. I was told that they could no long take printed coupons. Well you have to print the coupon in order to use it. When I stated this I was told they had someone make copies and reuse a coupon over and over. I was under the impression that once you used a coupon it would not scan again since they had different numbers on them. Not sure what was going on but was disappointed that this nice new program you have did not work for me today. Receipt information 7-30-12/13:58/ 11804 Store/

I came into store#12032 and said hello several Times to the manager of the store even Said good morning she did not respond, one of the cashiers had to make her notice that I was there and she Still never recognized me OR Said I'm sorry ma'am, the cashier Said, oh, she's counting money in my opinion, I understand that the store has to do whatever is required, such AS counting money and things of that nature, but customer service comes first, she could at least address me to let me know where the product that I was looking for was. To totally ignore a customer. I wasn't a rude I was extremely nice. I even Said good morning to her, she never recognized me, I would really appreciate it if something would be done to address this issue because customer service should be dollar generals number one priority. The store is located of Wesley Chapel Road in Decatur, Georgia. OR Maybe Lithonia Ga. Thank you

If you have any question my name is Angela email ang.[protected]@gmail.com

I go to the store located on main rd in Tiverton, RI almost daily...You have a cashier with long gray hair that does nothing but talk and talk and talk and talk...she holds up the entire line because she is having a minute conversation about her personal life...It's so bad that customer's are becoming irate and don't want to go there anymore..she doesn't pay attention to what she is doing and she keeps making mistakes...then she has to call someone over to fix it which takes even longer...something needs to be done about her...first of all she needs to be trained better so she knows how to fix her own mistakes...she doesn't even know how to check if she already rang an item up or not...but if she shut her mouth and paid attention to her job maybe she wouldn't make so many mistakes...I say just fire her and get someone who wants to work and not get paid to talk

I have been living with my family including two disabled children for several months and have been shopping at Dollar General often spending between 300 and 500 each month. I have never been so humiliated and embarrassed by the treatment of a cashier . It's unprofessional and immature and it says a lot about your store. I was told I couldn't use my 5 dollar discount receipts, I was denied a return item and every time I shop with my children the cashier were very obvious and public as to making comments about my family. We are humble and kind and because we do not have much we are discriminated.

Hello, the store manager at the Winder, GA Dollar General store 12733 needs to get help. She always smells like alcohol. She tries to cover it up with body spray and it does not work! She sits in her red Jeep in the parking lot for 2-3 hours at a time and drinks alcohol in it. I can't say how I know but I just do. When she is in the back office the alcohol smell hits you in the face. She talks very loudly and sometimes is rude to the customer and other employees. Her manager is named Heather. She sends text messages to her cashiers and is very rude and speaks to them as if they are stupid. I want to remain anonymous but she needs help and this store needs someone to run it that has a strong head on their shoulders. Please do something! I don't know who to call to report coworkers.

I was at a store in 1444 Loudon, Tennessee the last Christy was very rude and mean to my daughter and I tonight at 7:30 pm. all I needed was for her to price check but she insisted I was wrong. I even offered to put everything back where I got it and she said don't worry bout it I'll do and scuffed at me. She acted as if I was annoying her by having her price check items. There was one lady behind me and it was embarrassing

Me and my family are almost daiky customers at your Moira New York location. I was visiting my father when My 2 year old daughter and her father along with his son visited your store today. They were only in the atore a couple minutes to purchase paper plates when the front end manager accused our boy of asking customers for mo ey. Insisted it was indeed him although he insisted it was not. she said three customers pointed him out and then proceeded to tell him he was going to jail while yelling like a mad woman. She tgen kicked all of them out and told them they could never return. Embarassed they left vut returned ahortly afterwards in the persuit to speak with her boss and ask for security camera footage to be shown. tlAt this time Anita was very apologrtic and said they made a mistake and handed them a 25 dollar gift card that said "Sorry Lynn" written on it. the actual culprits ended up being her grandson and another employees child that were asking cuatoners for money. I have never heard such harrasment from an employee at any business before and we are extremely offended and upset about this situation and a 25 dollar girft card to your store does not and will not make this any better. We are not sure of we will step foot in that store again! the boys who was wrongfully accused was very upset and cried for an hour over this. not aceptable!

I was in your store this afternoon buying chips: Doritos were 2/$5 and Lays were 2/$5 when my items are rung up I asked would discount be taken at end because I noticed they rang up $2.95 each the clerk told me yes. I guess he noticed it didn't and he told me I couldn't mix. That's the dumbest thing I've ever heard. They were 2/$5 why did it matter if you mixed?

Hi, I'm a well known customer at the Dollar General of 245 E Grauwyler Rd in Irving Texas and the more I go to this store the worse it gets. The employs are texting on the phone in front of the customers while trying to scan our items at the same time when there is a long line of customers waiting. That is ridiculous you should at least have two cashiers open to take care of the customer instead of standing around being on your phone. It should not get to the point where customers are putting back their items to leave because you all are not doing your job correctly. I will continue to tell others not to ever go to this store. Thank you

Ever since the dollar General located at 21113 US Highway 80 east Statesboro GA 30461 opened when I go into the store there is no employee in sight. I have stood at the register for 20 minutes before walking out the store without making a purchase because not once while I was in the store did I see any employee. I will no longer shop at this location. They need to get better employees as well as a manager who cares about their customers because this one apparently doesn't. If it was possible to give a store a negative response this one would sure be a negative one.

Please remove some of those items that somewhat Block the entrance of the store. There are several Soda Displays and other things that has cluttered the entrance of the store. I think there is a Clearance table of items that is no longer accessible because of the other displays (Chips Display, etc...) This store has become very cluttered and looks in disarray. I am writing you because I actually drive the extra miles to specifically shop in THIS Dollar General because the Dollar General store on Six Flags Drive in Austell, Georgia is always junkie and the lines are always long and the customer service was less than desirable. The shelves were either not stocked or just out of order so I preferred to travel to the Lithia Springs location to shop. I am a frequent Dollar General Shopper but after today, I may simply start going to Kroger instead. I have written really great reviews for the Lithia Springs store and other store in other states in the past because of the friendly service and the cleanliness of the stores. Usually, this store is not cluttered and it usually FEELS good to spend my money in a friendly environment; however, this store no longer appears inviting and I have to let you know. I have lived in this community for more than 25 years and I really want a place to shop in peace...in a place that is clean and inviting. I am asking that you Please restore what I call MY Dollar General back to its nice and clean and spacious store that me and my family are accustomed to. Thank you.

Any store that does not have a restroom available for their customers does not need customers. Just a few minutes ago I was attempting to do some shopping at your store in Goose Creek, SC on Goose Creek BLVD. I had an emency bathroom need that hit me and I was denied access to the restroom. I had to hurridly leave the store, leaving my intended purchasing and rest of planned shopping, I will not be going back.
Sincerely,
Robin Rhodes
[protected]@yahoo.com

We went into the Dollar General store in our local area this past Saturday 22nd. We had purchased a single electric burner a couple of weeks ago and even though I tore the house upside down, I couldn't find the receipt. My husband said, most stores will give you store credit without a receipt and wasn't worried about it too much.
The store we went to, after standing and waiting on a manager for about ten minutes wouldn't even fool with it. There was no store credit, nothing. She just said, well we don't like to do returns without a receipt. I said, okay does that mean you will still do it? No. They would not do this. It is a electric burner that costs 10 dollars. This is not some high priced luxury item here.
The burner doesn't work. It won't even boil water. Well, it will if you leave it on about 45 minutes. This is ridiculous and it doesn't cook noodles right either. It takes so long to get hot, that the noodles get mushy and they are just nasty to eat. We wound up buying a better one from Amazon.
I took it to the Dollar General store that is closest to our home, different one and they said well we can give you another one. I said, I don't need another one. I have bought one from Amazon. I want store credit. I would have even taken 10 dollars from something in that department at this point.
This store I couldn't even get the manager to come up and talk to me. He was too busy stocking shelves.
This is ridiculous. I have returned items to the Dollar General without a receipt before. A pair of headphones and a pair of earbuds. They never give me one problem on those items. I don't know what crawled up inside of them this time but I have an electric burner that doesn't work at all that I can't get the store to do anything about. The company told me to take it back to the store that they should have some type of return.

I went in the dollar general on 7-26-17 to buy my house hold needs as I do every week. To my amazement when I picked up my 6 rolls pack of essential paper towels, The sign below it read; Get 5.00 coupon when you buy any 6 roll of essential or bounty paper towels. I went on and got some more items. Went to check out and used my debit card I got 48.00 and some change worth. The cashier couldn't give me a receipt cause she didn't have any receipt paper for the cash register. she had to go back and look to see how much I spent so I could write it down in my register, to keep up with my balance. And of course I didn't get my 5.00 coupon on the paper towels. I think it is a shame that with the money dollar general brings in the workers don't have what they need to get things done properly. And I feel with the money I spend in the store, I should have got that little bit of savings. And every time they have a sale on soda's, when I go to pick up some they always seem to be out. they tell me the same thing every time, the truck will be here tommorow.I check back, but the sale is over before the truck can return. So you tell me ; what's the problem with some thing so simple? people don't want to be treated this way! THAT'S BAD FOR BUINESS!

No stocking of Hostess products at the Dollar General on N. Wheeling Ave. in Muncie Indiana for probably 6weeks or more. We buy Ding Dongs and Snowballs there. What's the problem? We shop there all the time as it is just across the street and we bought all the products listed above a long time ago. If you're needing a good person to keep store displays stocked, my husband does this kind of work and needs a job

I was in store 09868 and cashier name amy was rude talk bout other employees one was about assitant manager who was working. N was working hard ever time i come in . she always jump on the registor because amy is talking to customers personal and saying how that manager is being fired because she doesnt work or do her job. I done dealing with her she rude and never helps complains and she stands around alot. I shouldnt have to wait in line ivet 10 minutes and i do because amy is talking n slow. And hearing she being promoted for what? Her [ok( services sucks and she does nothing. And if she does and you lose that assist manager because of this i let people to know how stupid your company is. I lov e goung in there when the assist manager it fun and quicklines.

I have been to 10 different Dollar General stores from Lafayette Louisiana, Crowley Louisiana, and Rayne Louisiana. None of these stores had a single employee who knew how to put money on a PayPal card and when asked they all had excuses ranging from the machines were down to they didn't know they refill these kinds of cards, one even told me I had to rebuy a card in order to do it . Not to mention how rude they all were even the managers Rayne Louisiana store being the absolute worst. I was treated like I was an idiot in front of the rest of the customers this manager even raised her voice when she spoke to me as if I were a child . With that being said I know for a fact that Dollar General do allow you to put money on the PayPal cards, you're one of the very few places who do this .So I would like to make a suggestion maybe at one of your next meetings you can address this issue and make sure each and every employee is trained to do this sort of transaction . I would like to also suggest that they be retrained in customer courtesy because there is a lot of other competition out there and the dollar general stores could lose a lot of business because of its employees and managers attitudes towards the customers, because as we all should know customer satisfaction comes first when running a business that deals with the public .