Dollar General
Reviews and Complaints

About 2 days ago we went to a neighboring town to get some "good" deals at this store. We had coupons we where planning to use with some of the in store promotions they had for the new week. We where unsure about the use of a digital coupon with a manufacturer coupon so we asked the cashier and he confirmed we could use it together. We looked for the items and made sure the manufacturer coupon applied to the item and made our way to the pay. We where going to do a store promotion of buying 8 dollars of a certain item and receiving a 3 dollar discount and using the coupons. Well he scanned every coupon after every item, wich would make it impossible to ever have an 8 dollar total. I know that was incorrect and asked him to do coupons last like any other time or store i use them and he refused saying I didn't know how to use coupons. Wich not only is untrue it's unprofessional to speak to someone like that. Being a cashier myself I know what it takes to satisfy the customer without breaking any rules.. and our intent was not to break the rules but to save money, he would have had to apply the deal if i didnt have any coupons. But he refused. Another employee that had checked me out in the past and knew I used coupons before and we didn't have any problems in the past walked over he told her the issue and she said she didn't know anything to tell me to leave. Instead of trying to solve a sale..or a situation they didn't care. What is the point of using a coupon then if you are paying full price for an item, you can even use a coupon on a clearance item much more in this scenario. You do get re-emberrsed for the coupon and every employee has their own coupon policy on what they will take or not. The digital coupon sometimes works and other times excludes certain items in some stores . Everything is a disaster and an unorganized operation not one person has the same answer or information and I can not imagine a business is ran in that fashion. I look forward to your deals but not with this much inconsistency and bad customer service. I drive 20 minutes to get to my nearest store for this. No thanks. I am sure this will be ignored just one more complaint to the big stack you guys have on going.

Store Number: 12886
Myself along with other people say we won't return until the A/C is fixed. It has been out since late May and the temporary A/C units do absolutely nothing. My candy bars are melting in my cart! I get so overheated I feel sick and I watched as the poor employees there suffer through it! One of them nearly passed out! While several others got physically sick! This is ridiculous and is costing the company my business and several other people as well!

I always use the 3 dollars off coupons on the visits .. and the young lady refused to take it
Because her excuse was that ppl were screenshoting the coupon .. but I was downloading mine in front of her not screenshotting .. she refused to take it that's some bull. . If they aren't gonna take them. .
Then why are u all still putting them on the reg.paper

I went to this dg on on w Huntsville Ave Springdale Ar friday 07/21..I was gonna used my coupons and theres this guy manager looking at my stuff n scan 3 of em gain detergents..the coupon says $5off3 gain fling, detergents liquid or powder..n he look at the first word fling n says this is for flings only n I point out what the other part says n he's like let's see if it scan n then he scan 4 of my kotex n I gave em 4 kotex coupons n he red only the first part where it says 1 coupon per purchase..n I told him it's says 1 purschase per item 1 coupon per item n he's like no y'all need to learn how to read coupons before y'all do couponing cus y'all been cracking the system up..excuse me who's y'all it was just me ..he wouldn't look at it so we started argued when he says y'all n I told him I'll call the cooperate on him n he says he's been hearing alot from cooperate lately..I told him he don't own the store ..I've been couponing for years n I know what my coupon stated..n there's no coupon that says only one it's always stated 2 identical or 4 ..now how does the $3off$15 work cus they say they won't accept phone coupon whaat

About an hour ago I went to Dollar General with my three children. My oldest son is 17, my middle son 14, and my daughter who is 11 years old. I go to this store very regularly, its right down the road from where I live so it is very convenient and I have never had a problem when I went there until today. First of all, as I was walking around shopping for about 20-30 minutes, I turned down the "dollar Isle" and every single time I looked up there was an employee standing there staring at me. I thought nothing of it, as I love to see all the neat stuff they have and bargain shop. Well after about the tenth time I am being stared at I asked the woman if everything was ok... And she says to me that she was wondering if I needed any help. But she said it very sarcastically and rude, so I said no, if I needed help than I would ask someone, but thanks. At this time I'm starting to feel uncomfortable because I'm feeling like she is harrassing me for no reason, or trying to make me look like some type of thief of outcast in some type of way. Well I had 2 more things to get on my list and I said out loud to my kids I would like to hurry up and get out of here. This woman is getting on my nerves the way she is just rudely standing there staring at me, not doing anything that could be considered in any way her job. Well my daughter had been saying to me that she needed to go to the restroom. So I told her to go ahead and go, and I told my 14 year old son to go with her. Out of safety I always make my children go in pairs. So I hear them ask the woman at the register for the key, and I go on continuing to shop and get the last thing that is on my list. The next thing I know I hear the woman thats following me around say very loudly, empty your pockets! You cant eat in here like that! And then I hear my son's voice! This woman and another employee with her had cornered my minor, 14 year old son as he was coming out of the bathroom and told him to empty his pockets like they were the police! I could not even believe what was happening! And when I asked them what the hell they were doing they then had the balls to incinuate that I was neglegent! Bottom line- they violated me and my son in several different ways. And I'm just going to put it this way, if I cannot find a way to speak to someone about this, and these women do not lose their jobs for the unlawful and horribly unethical and immoral way they treated my MINOR SON, than I WILL be filing a lawsuit against the Dollar General and very soon.

I represent an energy efficiency lighting program. At your Corruna michigan store, the store manager Heather Gomez refused to place the energy efficient bulbs on the sales floor. The bulbs are currently in the back room but she refused to put them out or allow me to until after a floor cleanung next week. Heather was very rude to me and this is a very good program with discount funding provided by Consumers Energy that makes a 2pk only $1. This is a very good program worked out between CE and dollar general and is done to encourage energy efficiency but it does not work with the led bulbs off the sales floor.

Hello my name is Shanda Bass I went to the Dollar General 3150 Northside Dr Jackson Ms 39213 on Saturday July 22. The soap was on sale I had coupons $3/2 my daughter and I went got the soap tried to check out was told by the cashier they couldn't take any coupons for the Dial Soap I was like that's not right the product is here and I have coupons she said she was told by her manager not to accept any coupons. I feel that was totally wrong that I couldn't purchase with my coupons I am an honest person that goes to dollar general at least 3 or 4 times a week never had this happen before I understand some couponers have done things they weren't suppose to with coupons but all your honest loyal customers shouldn't have to pay for someone else mistake I left the store without purchasing anything I just said thank you and left wasn't rude or disrespectful she said she was only following the instructions she was given by her manager and also said that's why it was soap on the shelves because they're not taking any coupons for it your attention to this matter is greatly appreciated thank you

I went in personally to the Dollar General located in Zapata Texas on Hwy 16, I was very disappointed on the service given by the employees. It is rude and unpofessional that a cashier as she is working she is texting on her phone at the same time. She didn't throughout 5 separate transactions since there was a line of customers waiting to be charged.

Bought from dollar general bout a week ago its licking battery acid and it ruined my controller for my game and knw my son can't play it no one here is happy with this and expect for it to be fixed and do what a company should do there not cheap think that you should have to replace it never had a prob til knw hoping u make it right one very unhappy customer will not shop there again

We were in area checking out COE camping sites and went into Dollar General in Aliceville, Al. I know it is the only one there, the town is very small. My compaint should be with the manager over the store. I was shocked to see 2 employees at checkout talking and one eating chips from bag @ checkout. One other was sitting in chair to left of door entrance. My point being, the isles were full of products on the floor areas thrown down, not picked up, thrash on floor needed sweeping up, products in carts and thrown in plastic containers, needing to be placed somewhere, pushed against shelves, MANY products on shelves laying DOWN, NOT ARRAINGED on shelf. The manager is not having the employees do their job and keep store up to expectations of Dollar General. Very disappointed in this store! Needs new management apparently.

When I was at the dollar general at franklin Texas 77856, I saw there was an assistant manager treating other assistant managers like trash. Her name is Patricia, the ones she treats bad is lane and Brandi, and some of the other workers. I don't know there names, but she doesn't care what she says to anyone. I am highly disappointed in what that store has done to others. Please fix the problem and make everything better. This is annoying and disappointing on what a company can't do. Have this fixed!

So I work with individuals with special needs and doing so requires me to take them shopping for whatever their house needs or what they need. So we visited the closest Dollar General that they live by which is store #15692 after getting things we needed we went to the registers and started checking out..we had two separate purchases that needed to be made. The woman in the middle of the first transaction hollered at another worker told her she needed to get, on register cause it was almost her break time...so I pay for the first transaction and start to put my 2nd transaction on the counter and she informs us that we have to go to the other register cause shes on break... Needless to say we waited in line with a bugy that had already been paid for, so we could do our 2nd transaction of 4 items so she could go out and smoke...I think this was very unprofessional and, I, will never go back to this store or take any of, my special needs participants either!

In the store in mcleansville Nc the line at register 2 was around the health and beauty isle. The store manager Sheryl walks past the line not tona register but into the back office. She turns comes out with her personal things in her hand to leave the store not assisting the cashier. She then goes outside comes back in and goes and gets the key holder to take debit or credit on register 1.

I was in the store and the Manager Dean had opened the register to check out customers and when I got in line he looked at me and told me the register was closed so I went to the other register that Deb was running and he continued checking customers out and even looked at others and said I can check someone out over here, he is Rude, Disrespectful, and yes before you ask I use to work there and was wrongfully fired so maybe you need to rethink your employees and managers at your stores. This complaint has nothing to do with him firing me either.

Michelob ultra was in the wrong place in the cooler under the price of $9.50. The store manager, denise, however would not sell it for that price even though it was their fault for wrong placement and advertisement. This is poor customer service. Im a senior associate in the retail industry and instead of trying to make the customer happy she came out with an attitude. The entire cooler was misplaced. I have a photo as proof.

I've been going to this store in De Leon Springs for quite some time now. I always feel rushed & as if I'm causing a problem. I've worked in customer service my entire life. I honestly go for convenience when I really am in need of something. I will drive out of my way to go to one further bc this guy is always a complete a-hole. He always has a puss on his face & rude. Never smiles, greets or anything. Iva sat up front at the register waiting many times bc he's "too busy" to attend to customers making purchases. No wonder there isn't any staff there. I wouldn't work with a grump like that if my life depended on it!God forbid if you need to ask where something is located. Now, I totally get that people have bad days here & there. But I've given him the benefit of doubt many many times & he continues to be obnoxiously rude. I hope someone reprimands him or makes him aware at least of his behavior.

I went to the Dollar General and got what I needed, while I was walking to the cssh register and employee walked up to me and hugged me and said, "My names Steven."
I didn't know this man and I'm also a female minor so I just found the entire situation inappropriate and it made me feel very uncomfortable. After this experience I don't even want to go to Dollar General stores anymore.

Hi my names is James Navarro,
I went to the store today to get some dog food. I walked into the store and asked the employee, where do you keep the dog food. I attempted to get he attention, by waving my hand in the air. She finally looked. She was on the phone stated she was busy. This was about three min of me waiting. She's stated it's down the end. When I walked up to the counter she was still on the phone. About five min into this she notice me and didn't even attempt to approach. She came up and stated she was busy. I didn't like the service nor the fact she ignored me this was about 9:15 AM. I didn't get her name she was wearing an apron+ Glasses. (She was short) the location i enter was at 5810 Pecan valley. Please retrain this employee on customer service. She has no service nor support. Thank you.

This is a small town grateful for this store and the wonderful employees there, but the cooling system has NEVER been sufficient enough to cool this store! It is too HOT to shop so I feel for the miserable conditions the employees have there! No one deserves to WORK... unloading and stocking in this heat. It's 100 degrees here all week and FANS do NOT cool! They blow hot air! Please fix this store so we can leisurely shop!

Today I called Terry Gordon, Accounts Payable Supervisor and he was not nice at all! I have been calling for a week straight leaving voicemails for him to call me because our driver lost his paperwork for a load we delivered to the Scottsville, KY branch of Dollar General. I called that facility and they referred me to him. I called back today and he actually changed his voicemail to say...their new policy is to not provide a proof of delivery for any freight carriers. So instead of him calling me back from the detailed messages I left, he simply changed his voicemail. I have been in transportation for a while and if you don't know already...things happen and drivers lose paperwork. Mr. Gordon began to question me and ask me what my driver did with his paperwork. Hello, Captain Obvious, if I knew I would not have called to ask for a copy. It definitely makes more work for me also trying to track it down but this is part of transportation. I can understand how it is frustrating on their end also, however, the broker will get paid for the load and we are just out 750.00. The brokers can get copies of the paperwork but not the people whom actually hauled it. So, in conclusion, I recommend Dollar General make some changes regarding this policy and their "Supervisor."