Dollar General
Reviews and Complaints

I was running to my daughters this evening, and decided to go to Dollar a General to get fish oil. Yes, I was aware I didn't have shoes on, but knew I would only be a minute. Shortly after entering the store, a cashier informed me, next time I would need to have shoes. I hurried, got my items and got in line. The manager comes up front, and informs me I have to have shoes on. I informed him he was the second person to tell me that. He said it was a safety issue and I could not buy anything until I had shoes. I was already next at the checkout! I asked if he knew how many times I am in there in a week, and he said, you need shoes. He then turned to the cashier and told her not to ring me up until I had shoes. I told him where to stick the stuff. I understand you have policies, however, I do not feel the situation warranted him telling the cashier not to ring up my items. I was already at the checkout. I only needed to get from there to the door. Just blows my mind that I see people in stores with bikinis on and that's okay, but no shoes, and I am reprimanded like a child. He sounded like someone who had a bad day, and needed someone to take it out on. Considering the cashier said next time, I think the most professional action for the manager would be, let me pay for my stuff, I'm already in line, and remind me NICELY, that next time, no shoes no service.

Time of event was at 5:46 pm - I was just at your store #17438 and the sales clerk told me she could not give me a bag because Dollar General was saving money and I only had one item. The item was a bag of fries but the white lady behind me got a bag and I ask her way did she get a bag and she said because she has 2 items which were 2 small water bottles. I have never been in a store that treat their customer like this. I will not be going back to Dollar General and I will be going on facebook and let everyone no how Dollar General treat their customers.I hope they look at the tap in that store but I doubt if they even care. I AM SO UPSET ABOUT THIS. I guess here in NC blacks are not treat the same as WHITE people in Dollar General we just hold our stuff in our hands and leave the store. I will not be surprise if I don't get a call back or nothing happens to the women because that's how this world is NOW. NO GOOD CUSTOMER SERVICE

Beulah McClarin
[protected]
[protected]@gmail.com

You have an employee there he is an assistant manager he is very disrespectful and rude you can hear him talking about things that are going outside that are not appropriate for a business every time I come in there he always has this attitude like he doesn't like his job he's always outside and when you need his help he's always on his phone or he has music playing that I believe that is not appropriate for a business I believe something needs to be done with this employee because this is not the first time I've come in there and he's done this his name tag says Lou this is at 1021 Virginia Beach Boulevard in Virginia Beach

My husband and I was at your store in Elkhart Indiana does not open when it is supposed to. It was to open at 8:00 a.m. and it was closed. All the lights were on and no manager. Danielle the substitute store manager wasn't there. We went back around 8:30 a.m.-8:40 a.m, and they still weren't opened the stores cashier was outside also she couldn't start her job and it is filthy inside.

She is a very rude individual. Was picking up a friend from work who was supposed to be getting off at 2pm and was not off yet at 215. We had plans to do something and can't make plans because the manager does not let her employees off on time. I asked through the door if she was going to be done soon because we had things to do. The manager flat up told me that my friend was on her time and that I needed to leave the store. I go in there today to see her for lunch and now I am being told that I am not allowed back in the store. I can be in the parking lot but not in the store. This woman should not be a manager at any store.

I shopt at The Dollar General Store #00164 located on 7th Avenue South Charleston, WV two to three times a week. After not seeing Sasha, the manager, for several weeks was told he had been fired. What?! Why? Explained to me he has been fired for not having a drivers license. Told he has to have a license in order to go to the bank to make deposits. The bank is three blocks from the store. We do not have a gang problem in South Charleston & have never heard of anyone being robbed on the "mean streets" of South Charleston. Who ever is responsible for the firing has made a huge mistake. Sasha was always friendly & helpful. Never in a bad mood no matter who he may have had to deal with. ALWAYS pleasant. Who made this foolish decision? Ive spoken to others who shop at the same store. No one can make sense of what has been done to a great young man. I will no longer shop at Dollar General & others have said the same thing. Will take my shopping needs to Family Dollar, which is right around the corner, or Dollar Tree which is right down the road. I do not know who the district manager is for the South Charleston store but he is a fool. Is he a bully or just have a personal problem with Sasha. Unbelievable. You've lost a great asset in Sasha. What a shame.

The dollar general in California Missouri was doing pretty good and that's good because it's the only store like it for 15 miles. A lot of people have been driving to the dollar general in Tipton, Mo because since the new management has taken over, the store is filthy and the floors are disgusting. The aisles are full of toys and products laying all over the floor etc. most of the cashiers are rude and act like it's a bother to help you. Also they are consistently out of major stuff like ibuprofen and Tylenol, scotch tape etc. There is clutter everywhere and this isn't on stocking days, this pretty much all the time now! Would like for it to go back the way it was. Also some products that would be great to carry are ELF brand of makeup and Argon oil for hair. Many people in this town use Elf and have to buy it online. Several of us also REFUSE to use cover girl anymore. Anyway, just a thought .

I work at Dollar General and the manager fussed at me and accused me of something that I hadn't been doing. I try not to complain about it but she did that stuff in front of customers. It was humiliating.
I was told they'd rotate my weekends and they haven't. Another thing, whenever Corporate is supposed to come in that day, they always take my day from me or they switch my schedule and tell me about it an hour later OR they don't inform me the schedule was changed. I was also fussed at for scanning the barcodes too often when I was trying put stock away. I'm sorry I don't know where everything goes. I'm still rather new and that store is a disaster. Plus I can't hardly see the small print on the tags.
Other customers have witnessed it and one of them told me she'd put in a good word for me at that place I wish could remember the name of. Then a couple of weeks before that this man asked if I could find a different place to work at. I guess he didn't like me being yelled at for no reason.
I asked this one manager where my pal works if she could transfer me to over there but she's going to have to talk to the manager where I'm employed. I just want to work where I'm appreciated and I'd like to not get screwed out of my days that I'm supposed to work. I barely work 15 hours a week, except this week where I only worked 10.
Again, sorry for complaining but I don't feel like I'm being treat fairly.

I recently visited my neighborhood dollar General on hwy 35 in carthage, ms. The customer service was disgraceful! The store was having a promotion on laundry detergent and you could apply a manufacturer's coupon to receive an additional discount. The cashier preceeded to scan the coupon with a gun then after one rushed attempt she scoffed and asked another cashier in a angry tone what to do if it doesn't scan in a rude tone the other cashier replied, give it back! Afterwards she didnt honor the manufacturer coupon and asked if i wanted to pay full price for an item that was on sale! Afterwards she treated me as though my coupons were counterfeit when they clearly were marked by the manufacturer. I feel if the manufacturer makes coupons it's the responsibility of the store employees to honor them within the rules stated. They make the coupons to be used by consumers not for them to be a symbol that allows rude and unprofessional employees to dismiss and demean customers!

I am a regular customer to Dollar General store at 8615 W Hillsborough Ave Tampa Fl 33615 ( Store # 07818 ). On today's weekly circular they advertise a sale price for Coca Cola 12 pack three for eight dollars or three for seven dollars with digital coupon. When I bought the product using my digital coupon I was charged $ 8.00 dollars and I complain about the price I should pay. The manager was so unpleasant and with hostile attitude she
told me that was the price incluiding tax. I paid with EBT card, so tax is exempt. I told her that something might be wrong with the cash register but she got nasty and said : now I have to give you one dollar from my pocket. In response I told the manager that the position was so big for her
because she couldn't solve the problem as it should be. She got mad and told me in front of clients and employees not to come to her store anymore. This happened today Sunday May14 at 11:25am.
I BELIEVE THIS COMPANY SHOULD BE MORE CAREFULLY AT THE TIME WHEN HIRING PEOPLE, IN PARTICULAR IF IT IS A MANAGER POSITION.

Employee was very unprofessional
Did not want to fix the problem I had on a price check and started to huff and pout with his hands over his head while to manager on duty fixed the problem after I had to show her in which they both never apologized to me for the store employee being at fault.
The male is named Zack he was very rude and said he hates retail and would rather be a cook and continued to talk while giving me the wrong total before coupon
And got mad at me for wanting to take a item off. I shop at the DG all the time and never had to complain till today
He proceeded to throw my change back at me and never said thank you
I complained to manager on duty and she did nothing to correct him
I will not be back at this store to spend my money to be disrespected as a loyal customer

This store is absolutely horrible! The floors look like they have not been mopped in years! My shoes even feel nasty after walking in there. The shelves are never stocked, there is always carts in the isle making it where you can't get down the isle. There is no organization in the store at all, and there is always a very long line because there is always only one person at the registers. All the staff is very very rude. The store is very poorly managed. I have not met a person yet that does not feel the same way about this store.

RE: Store #07056 Manhattan, KS

This is a nasty, junky store. You have put new ones (2) in same area at different locations which naturally are somewhat better.
This place needs a desperate redo...
Too much crap around the check out area. Also the belt to move mdse doesn't work. Can't move along too fast without.
I go to this one cause at my end of town, but think might want to just go to new ones in the area. Just not as convenient for me in my old age.
Know this store isn't wanting for business based on what I see when I do my shopping. How about a undo of junk!

I am appalled and humiliated by my recent visit to the local Dollar General. As I am checking out I am meeting by two of law enforcement officials, asking to see to see my purse and it's contents. Shocked and confused I hand it over. And of course there are NO stolen items within! I begin to cry out of total embarrassment with that the manager proceeds to tell the officers that she knows I have been stealing before. Because sometimes I fill up my basket but don't always get those many items when I checkout. I can't believe what I am hearing! Is this woman for real? And she is the manager! We live in a small town and like most small towns people will talk. I'm so upset and humiliated, even though I have done nothing wrong!

Dollar General is my favorite store and it saddens me that I can't visit the one in my neighborhood. The store is literally 1.3 miles away from home but I refuse to shop there anymore. The store is ALWAYS full of clutter! Unopened (boxes) merchandise every where! The appearance of the store is TERRIBLE! The store have changed managers several times with promises to make it better and to no avail! Does anyone in upper management care? Or because it's in a lower class neighborhood it doesn't matter?! We spend our money in this store and we deserve to be appreciated! For the past month I have driven past your store to the Family Dollar which happens to be a few blocks away because I REFUSE to shop around boxes! Will someone please come from behind your big oak desk and get some order in this store?! In addition you could definitely use more staff!

Today, May 9th 2017, I decided to shop at my local dollar general store in Pollock, Louisiana. 2 people were working the store. The front door was either propped open or it was broken, I couldn't tell because of the unkeptness at the front door. I needed a buggy to shop. Every shopping isle was either blocked or partially blocked with inventory storage rolling carts. Items were on the floors blocking the customers buggies. Stephanie the manager was totally overwhelmed. Product to be sold was in the rolling carts, the shelves were empty or so messy that you could not even get to any product. I went to this store to shop and purchase some items - I left feeling so stressed and disappointed that this neighborhood store has declined so badly. In my opinion, this store needs to be closed, rearranged, cleaned thoroughly, and restocked in an organized manner. New management would also help this store - it has so much potential. More personnel to work the inventory and merchandising along with dedicated cashiers to their own drawers would also help. I hope someone reads this comment and helps Stephanie in managing, inventorying and setting up merchandise in this store. The products in this store are old - the workers do not rotate the old product when they mix the old and new product. Please give them the help they need to keep this store going for n our community.

One night I'm shopping at the store on 2214 Hobson Pike in Antioch. My receipt says store 10393. I overhear an employee, older woman with glasses and light hair, brag about being able to pass any scheduled drug test they give her even though she ingests THC all the time. I believe I overheard the cashier, bald taller male, call out to her calling her Jane. I shop here all the time and I feel very uncomfortable in that store if those are the sorts of employees allowed to work there. I'm going to have to shop elsewhere if I can't feel safe in my local Dollar General.

I am sorry to have to do this, but I feel it best for the community.

Last night, I arrived at Dollar General 30 minutes before close. I picked out my products and went to pay, but realized I left my money at home. I told them I would be back before close and to hold my products. When I returned 8 minutes before close, they had already locked up and shut the registers. I told them that this was not right, as the store was supposed to still be open, and after talking about me in spanish (which I later let on I can speak) they opened the door and let me in.

They had put the products I chose up, so I had to find them again (which took up some time). Finally, while paying for the items, I remembered I needed baby wipes as well so I looked for them. The older employee once again started talking about me in spanish, so I replied in spanish if she could stop insulting and instead point me to the appropriate isle. Realizing I knew what she was saying changed her demeanor, but had soured mine at that point. I explained that it was not okay to shut early in a community store, using a mother with an infant child looking for formula as an example.

The younger lady rolled her eyes and the older cashier instructed her (Mari, open the door) to let me out. I ended up forgetting 2 original items and left in a terrible mood. Think about how many times they might've skimmed time off before, and how many last second shoppers might've been turned away due to a 10 minute early close?

As I told my younger brother, I pick my battles. Employee service in a valued community store is a battle I will pick. I hope that these ladies get reprimanded for their flippant ways, and learn that the store IS a valued part of the neighborhood. Thank you for your time and I hope for an expedient conclusion to this.

I am a very loyal customer to Dollar General Market in Hillview, Ky. I know I spend at least $150 monthly in there due to pricing of certain items. Recently a new store #17345 was built closer to my home. I have always bought pedigree canned dog food for .75 cents, buy 6, get one free. Twice at this new store I have been charged for 7 cans. Comes are listed at $3.50 for the small 8 pack of bottles. Yet, the register rings up $4.50. When i inquire about it, I get told I need to download their app! I don't want to downtown the app and everybody doesn't own a smart phone. I wonder how many other innocent people are getting ripped off!

Sincerely,

Scarlett White
[protected]@outlook.com

The store I am complaining about is located in Covington, Tennessee, on Highway 59 West, 38019. I live very close to this store, and I go there often, and every time i go in it it is a wreck! I don't care what time of day I go. This morning when I went in, at about 8:30 CST, I had to move stuff out of the way to get down an isle, and to look at the greeting cards. That was it, I mean, my goodness. Either you don't have enough people to work the store or they are not doing there job.

A month or so ago there was a man that worked there, maybe the store manager, and the store started looking better. But, I haven't seen him lately. This is a pretty new store, but, it doesn't look like it. I like the convenience of the store, but, something needs to be done.

Sincerely,

Donna Gwin