Dollar General
Reviews and Complaints

I hope you can help me with this matter... I was in the store on November 21,2021 I purchased two Gift Cericates. When I got home I had neither. I called the store the store manager said she had seen the asstistant manager put them in a bag with some head sets I had bought my grandchildren. I looked I still did not see them. I ask her if she would call the coraporte office as see what the portcal of tracing gift cards, I gave her my number. I did not hear from no one , so I went in the store . The assit. manager was there he said he would show me the camera. While we were looking at the camera he stated see I put them in the bag with the bath sponges, so the story was changed. Nor did they offer to show me who was after me in line. My husband was found dead on Oct. 5,2021 I wanted to get out for a minute. This store has really been good for the neighborhood. I have been going there ever sinice it opened. I have my receipts What is the portacol of this policy. They were for a $100.00 a piece. In the past when i have purchased gift cericates they give them to you to put in your wallet or purse. Please can you help me with this matter.

I am a regular customer and for the past month there has been no heat in your Oakhall-VA location. I asked the manager if this issue would be taken care of and I was told that they working on it. I think this is not only not fair to the customers but also for the employees. They have to work 8-10 hour shifts with no heat. I am sure that the labor board would not be happy to hear that you have your employees working there for over a month with no heat. We are in the middle of a pandemic and I am sure that they are short in staffing because everytime I go in the store they only have one or two employees. Now if the employees get sick due to no heat they have to call out. How does that make sense when they already have staffing issues. The heat needs to be fixed or else I will contact the proper authorities. There is no excuse why DG being a multi-million dollar corporation and does not want to fix something like a heater. From my understanding this is a rental property so I am not sure why the landlord is not assisting in getting the heat fixed. If this does not get fix I will take my business else where and will let everyone I know to take there businesss else where too. This is so unfair.

Hope to here some type of resolution soon.

I am complaining about store 11036 Sam Houston Huntsville Texas. I work for Door Dash and have a lot of customers that use this store. And most of the time I go in there. They do not have the stuff that my customers want to get them. I tell them to use a nothing store for their needs. This store is trouble. All of the other ones I go in are nice and clean. This one is always messing and the help is unprofessional. They never help you with anything. I know that we are a college town. But, there is no excuse for that store to look that way all the time. The floor always has carts in the way of the shelf and aisle of the departments. I think that you need to either close it down or send a DM or Regional Manager in to investigate the store unannounced to see what this store really looks like. All of the employees and managers are lazy.

Every time February 6,2022 thru February 12,2033 ,Dr Pepper or Canada dry Gingerale is on sale 3 for $ for 12 packs, my Dollar general never has them. They tell me they have no idea when or if they will have them. I have to drive down to 20 miles away to a different Dollar general store.

I went into Dollar General store # 01847 in Wynne, AR on 2/10/22 around 1100 to purchase a small space heater for my station at work. I was surprised to find one for $16.00 and no more than I use it I decided it will probably work just fine. I left and went straight back to work, plugged it in 3 different plugs and was very disappointed that the heater did not work. I immediately left work and drove it back to the store for a refund and decided to order one online. I walked in with my receipt 20 mins or so after purchasing the item and was told they could only exchange for the same item. I explained I did not want the same item. She said that is all they could do. They don’t do cash refunds on items that have been opened. How am I supposed to know the heater didn’t if I did not open it? And why should I be forced to purchase the same item? I was on my lunch break and didn’t want to cause a scene so I told her fine but I need them to open one to make sure it works before I drive back to work. The employee brought another one to the register and opened it up and plugged it in and guess what! That one didn’t work either. It wasn’t until then that she decided to give me my refund. The item was called a convertible fan heater. Barcode [protected]-420.

I shopped in Dollar General in Bethel NC on 2-7-22. I was charged more than shelf label for several items. Dr. Pepper 4 for 10. Charged 4.25 each. Baby butt paste 2.25. Charged 2.80. ONYX foot scrapper 5.00. Charged 6.00. This is all the time in this store. I am always told the price went up and I just let it be. But I am getting really tired of this. I was a retail manager for many years. Someone needs to get the price changes caught up. How hard is it to put up new shelf labels? Items are not priced so that would solve the problem.

Smoking indoors. Usually I use this store for my shopping as it is the neatest one around. Not all messed up and empty half the time. Prepandemic even.

On 2.4.22 I went in to find a product, had to leave. I'm allergic to cigarette smoke, causes me significant breathing issues. The smoke odor was all over the space but strongest in the front. Seemingly coming from the office located behind the registers. It had to have been going on for quite some time due to the proliferation of the smell.

I understand it's been cold outside, but it seems that this issue goes along with many other complaints of this kind at DG. So I will take my business elsewhere.

Nearly every time I go in store # 14402, 21290 Hwy 603, Kiln,Ms at least one employee is standing right beside the front door smoking. There is no way to get in the store without inhaling smoke. I’m very allergic to any smoke, so this is not a good situation. It’s also just smelly around the front door all of the time. I’m sure they could go around the building with no parking area so as not to pollute the customers. It’s a very nice, recently remodeled store. Thank you for any help!

Bought the Heartland Farms Munchy Sticks from Dollar General. Our 3 large dogs each had ONE. All three dogs had a rash by the next day. Ingredients are very misleading as I bought them because they only listed beefhide, porkhide, and rice flour as the primary ingredients. I'm not interested in a refund and I've never complained online about a product. This product should not be sold.

Does an employer have to pay me I got injured at work?
I was injured at work on nov 1st, i'm being evaluated and pending further testing. And a doctor has me remain out of work until testing is complete. The company I work for has not paid me for the whole time I have been out of work.
The company put me on schedule knowing I have to remain out of work. So went to work, so I won't get fired. So after working my head back to a hurting, and dizziness got worse since then. What happened falling object hit the back of my head and lost hearing in my right year. They are unfair to me, I have no income. I'm struggling and hurt bad. Just not my fault I got hurt, it's their ladder that fills on me.

This store in Deatsville al is complete garbage. Nothing was in place. Carts with merchandise rolled in every aisle. Shelves completely inadequate. Boxes of ice cream left in boxes placed in coolers. It was like walking into a hoarders house of crap.

I have shopped at Dollar Generals for many years and many states, today shopping at DG store #02508 In Guntersville, AL the sales girl shorted me $10, I know I gave her a $20 but she insisted it was a ten. She took her drawer to the back and came back saying it was a ten I gave her, how was I to know what transpired in the back room. She continued to say I gave her a ten. She even pulled up a video which I was able to watch but there was no proof that I gave her a ten. I know I gave her a twenty because when I took out my wallet to pay her, I had two one dollar bills and My bill was $5.64, I thought to myself, I hate to give her a twenty but besides the two ones that was all I had. Maybe she needed the ten more than I did but it is the principle of the transaction. First problem I have ever had with Dollar General, actually it was not with the store but with the Salesgirl and I believe her #is 9272.
Best Regards, Barbara Saulsbury

Made my dog VERY VERY sick. He threw up multiple times a day, and wouldnt eat or drink. I thought he was going to die. He lost a bunch of weight. Took him 4 to 5 days to pull through. After reading reviews and the back of the bag, i see it was made in china. I tarley biy treats lile this for my dog. I accepted them from someoen else and gave him only one from the bag. He is never out of supervision, so i know it was this treat.