Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Rude customer
To make it short, an employee should not curse a customer to the point, where that employee told the customer, he'll get his grandmother to beat my [censored] up, and going off using a lot of profanity in front ofmy kids and other people who was there, I had to call the police because I was afraid of him, thinking he was going to fight me taking his shirt off in...
Read full review of Dollar GeneralClearance event 50% additional off sale did not get
My first clearance event at dollar general store's I intended to make a all day event out of it going from store to store in my areas. Yesterday I thought I was going to have a great time. I didn't to say the least. I went to 3 states and 5 stores and a total of 8 and a half hours adventure. First"store # 06213, was in hurley, virginia. Friendly. And my...
Store #18370
I have talked to the DM in my area about my issues. But I want to show the Dollar General corporation what's going on in Jenkinsburg Ga. I have blocked out names for privacy reasons. I also wrote my own "complaints" in my notes will also be sending that as well. If you need anything else my Email address is [protected]@gmail.com
Store manager
I was at the Lake George Mi store on June 6, 2020 and i bought $60 dollars worth of stuff and when i went to pay the cashier which is the store manager i payed with a $100 dollar bill and she got mad and said i am sick of you people bring big bills in, turned around to the safe and got money out and threw my money at me the whole time she was saying people make me sick, maybe you should of shopped across the street, i dont know why you have to shop here with your big bills so i asked if she had a problem with me or is the problem with me using a big bill and she said both. Really because i came in the store with my mask on and stayed way back away from people and you are going to treat me like crap. she said next time you come in my store you better bring smaller bills. Someone should talk to the Manager at the store and her name is Dawn
Condition of a store
The Altavista VA store is always a mess. This is the normal daily condition of this store. Carts, merchandise, trash in the aisles so that you cant get down the aisle and blocking merchandise. It is a fall hazard for anyone, especially the handicapped. I have pictures taken June 2, 2020 of this store, and would like to send them to someone in management. This store needs HELP
Female black name tag stated tamera she wore glasses
I was in Dollar General store # 11599 located at 3258 E. Shelby Drive on 5/31/2020 at around 10:45am. I was in the store looking for items to go with a birthday gift for my niece I purchased a birthday card, some little girl costume play accessories she was having a Mermaid themed party and I saw the last 2 pair of Mermaid flip flops the price CLEARLY...
Read full review of Dollar GeneralShopping experience
While visiting a Dollar General in Lubbock, TX, i was accosted by an employee who demanded my backpack. The backpack in question was my Kate Spade leather mini backpack purse. I said no, it's my purse and I'm not leaving my purse anywhere. I offered to show her the contents so as to prove that I was not stealing. She refused. The employee said I'd have to...
Read full review of Dollar GeneralMarni coleman red oak, iowa store
when shopping in Red Oak Iowa Dollar General I experienced the RUDEST person I have ever seen there was an 80yr old lady who ask for help in the food aisle and this lady with name tag Marni Coleman started asking the lady if she was STUPID or something then she said whats wrong with you I cant understand what you want finally she looked at another employee...
Read full review of Dollar GeneralEmployee
At or about 6:56 pm on June 2, 2020 I was visiting your retail store at 1705 Highway 138 Riverdale, Georgia. Upon retrieving a few items and making my way to the counter to check out, I encountered two of your employees, one was instructing the other that she needed to remain at the register because apparently from the conversation she kept walking away...
Read full review of Dollar GeneralNot a complaint but an issue
Ok so in pa and apparently other states you have a sale going on with bali drinks. 2 for 3.00. My issue I am having is your register does not show the sale price it shows 1.95 a piece. It should come up if 2 are scanned 1.50 a piece. So when I explain the sale they have a gard time figuring it out but do give me the sale price. I had on store manager pull the sale off after my purchase. Can you tell me what the issue is and how to resolve it.
no that is not true. I will buy 4 botels at 2 for 3 should be 6.00 then 6% sales tax bringing my total to 6.36 but the register will say 7.85 after they hit total. your system is not taking off the 90 cents
Dirty store
I overheard manager talking to exterminator about mice getting into candy. Also the store is messy and some products out of date. This store needs a surprise visit ask store manager Ray Foss how rude he can be. Store needs to be cleaned products needs expiration dates checked. This store is not friendly not enough help I've walked into the store and stand at register for minutes before someone comes up to help you. Your loss
Read full review of Dollar GeneralAbout your employee not doing their job.
I was in the Imperial Dollar General in Imperial when we was suppose to have masks on and this drunk girl started running her mouth to my daughter who was waiting for me to pay for my stuff. the girl was using foul language and calling my daughter on to fight. Now Your manager should have stopped them. But no she just stood there and watched her. I asked her to stop and she started on me. I am 72 years old and I ask the manger to stop them. she did nothing. I know you watched the tape and you could not see that when she stepped to my daughter the third time that she was bringing up her arm when my daughter attacked her . I am not defending my daughter but now you have banned her and the other girl started it. The guy that was waiting on us is deaf and didn't know what was going on. The manger should have told them both to leave. We have been going to your store for over 10 years and never had any trouble. I was a manger and I now that she should have stepped in and made them leave. I can't believe how that store is ran. You can't get through the store half the time because there are boxes every where. Get some one in there that can do their jobs. Your employees are always outside smoking when people are waiting in line to check out. We always have to go looking for someone to check us out. These is awful that you staff let a drunk attack a 72 year old lady and just stands there a watch. This went on for a good while. And now my daughter is banned from the store for sticking up for me. VERY VERY SAD that you run your stores like this. And so you know I will be putting this on facebook so all my family and friends know not to use your stores. They are not safe.
Customer service
I was shopping at the Dollar General in Gulfport Mississippi at the store on Dedeaux Rd just before 9. I could hear the store clerk yelling at a customer (I was in the furthest isle away) that she/he can swipe their own card and they know how. She was rude and beligerant and embarrassed the customer and everyone around her. When I got to the counter I asked...
Read full review of Dollar GeneralA very rude employee and unethical behaviour
I visit The Dollar General Store #06905, to look for Disinfectant Items, didn't find nothing of those items. I bought a 12 Pk of Michelob Ultra beer, because I saw the sign that it was on sale for $14.00. When the cashier scan it, it came up as $14.95, I told her that the sign said $14.00, she said she could not change it, because the register didn't let...
Read full review of Dollar GeneralAssociates do not wear face masks
I live in Amado and am very upset that the associates do not wear face masks. I asked and they said manager said they didn't have to. I am an elderly customer and worry greatly about not carrying about us your loyal customers. I go at least three times a week but am considering not going anymore and tell my friends as well. Even Wal-Mart associates wear them. Very disappointed.
Read full review of Dollar GeneralMichelle, Manager at Bolivar, NY Dollar General
As a healthcare worker, wearing a mask is expected of me. During this COVID19 outbreak, Dollar General has signs posted asking customers to wear a mask per NY's governor executive order. Which makes sense to me. Michelle, a DG employee and manager, chooses to wear her mask around her neck when dealing with delivery personnel as well as her staff and...
Read full review of Dollar GeneralCustomer service
Was in dg in humboldt, tn. On mothers day. Line was backed up...10 to 15 some with buggies full... Only one cashier. Mgr, came up and said district mgr told them not to open another register unless at least 13 in line. There was also another employee there putting up stock. We kept complaining till she sent other girl to open the other register. Mgr got...
Read full review of Dollar GeneralYard crew
I live next door to the Dollar General on Shelby Road in Kings Mountain, NC. The people mowing the grass are not mowing next to my lot. I have asked them several times to mow their part of the yard. I have shown them the property line but they still do not mow the grass. If I have to keep paying someone I am going to have to send you a bill. Please help me with this issue.
Read full review of Dollar GeneralThe employees
I am having trouble with 2 employees at dollar general in barnwell sc one young lady name is Dee an other one I dont know her name she dark skin an have red an black braids in her hair they work 3pm until close on 05/20/2020 they was playing in the store an had music turned up loud an it had cursing in it an not right music for consumer. Dee an the other...
Read full review of Dollar GeneralAppearance of store and employees.
The store on navarre road in richville (canton) ohio is a total joke. The store is dirty. The employees are dirty. I frequent here often because it's the closest go to. However, the racks inside are never put away. Shelves are truly always empty. You can't even get down the school section aisle as there is always totes or roll away bins in the way. The...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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