Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Customer service complaint
Tonight around 7:40pm my son was in need of a new basketball for a tournament the following morning. We live 25 mins away from the nearest Walmart and due to covid they close at 8:30 so we wouldn't of had time to go to dollar general here in town and take the chance of them not having one and then rushing out of town to Walmart but we also didn't want to...
Read full review of Dollar GeneralRude employees / unethical behaviour
I have been shopping at the Dollar General in Maben, MS because it is convenient in my traveling home from work each day. I have noticed that the person, who I am guessing is the manager, JoAnn, has become increasing rude to especially to the white customers. In this time of racism and discrimination and all the wanting it to end, this is not appropriate or...
Read full review of Dollar GeneralCheck out, clears with no maks, eating candy and touching her mouth and then my items
On 7/05/20 at approximately 16:50 I went to the Doller General and picked up 4 items and placed them on the counter. There were 3 clerks behind the counter, and none of them were wearing masks, which was offputing, but the one checking me out, put several pieces of candy in her mouth, one at a time, between touching the items I picked up. This is revolting...
Read full review of Dollar General and 1 commentManager
I went in store to buy a few food items as I usually do and all of a sudden the manager starts yelling from checkout that we're not allowed in the store. She said she reviewed cameras and we looked sketchy. She saId we needed to leave bedore she called cops. She never could tell me that I had stolen something or what exactly what I did that was sketchy. I...
Read full review of Dollar GeneralCashier
I was at Dollar General located at 22100 Coolidge Hwy, Oak Park MI 48237. On Thursday July 2nd, 2020 Between 11am and noon. The cashier who was working at the time is rude, unprofessional, has bad manners. I asked her a simple question she replied with a very nasty attitude. I left without buying anything. Also, the store was filthy and shelves empty. I do...
Read full review of Dollar GeneralCovid 19 guidelines ignored by store.
In Kentucky stores are supposed to practice safe measures in regard to Covid19. At 5 pm on July 4 the parking lot was full and multiple members of multiple family were in line all the way to freezers. No one wearing mask, no one cleaning carts, no one standing 6 ft apart because too many people allowed in store and not enough employees to handle holiday...
Read full review of Dollar General and 1 commentStore manager
I am furious! I went to dollar general this evening around 7:30 pm. My fiance'and I had a cart full of things. As we were on the pet aisle looking at treats and toys for our 2 dogs we were approached by "the store manager". A heavy set black woman. She did not have a name tag on. She said "I don't know what you two got going on but you need to leave!" then she proceeds to look at me (I have a facemask on) and tells me "i've told you before to leave and not come back". This was said in front of other customers. First off... This woman has never laid eyes on me and i've never seen her! To be accused like she did us was not right. The way she approached us was not right! I've never felt so humilated in my life! We had a cart full of items and we were not even finished shopping. I asked for her name and corporate number several times and she would not give it to me! This is unacceptable behavior for a manager! She needs retraining to say the least. We left the cart and went to a different dollar general and spent our money. But to be honest with you, I don't think we will be shopping with dollar general again. It's not worth the humility. The stores address is 3100 stantonsburg road greenville nc 27834. Like I said she refused to give me her name or corporate number. Also i've included a picture of the receipt showing the money we spent after leaving that store.
Cluttered aisles
This is in reference to Linden AL store. Will you please get them some help to put up stock? Every time I go in there are so many carts, buggies and crates in the aisles you can't get by. On one particular visit I counted 24 carts/buggies/crates in the way throughout the store. This is very frustrating as you can imagine. 2-3 people isn't enou
Read full review of Dollar GeneralMask and sanitizers
A lady name Shelly has never worn a mask since the pandemic started and she's pregnant. Some employees including the manager wear their face mask under their chin. I am concern they could have the virus and touching the items. They dont have sanitizers to wipe their counters or clean their hands. I am a regular customer.
Read full review of Dollar GeneralPoor customer service provided by store manager (Renee).
On 7-1-20 I experienced HORRIBLE customer service at the Dollar General on Phillips Ave here in Greensboro Nc. When I got to the check out there was nobody at register 1 or 2. The light was on at #1 so I placed a cart full of items on the counter. Renee (store manager was on her shirt) comes from around the corner almost three mins later and says "I'm at...
Read full review of Dollar GeneralCustomer service
Today I went to your Dollar General Store at 3011 9th ave north Bessemer Alabama, 35020. I went to register to pay for my items. The cashier told me she was only taking cash she didnt have any cash I said ok I have exact change and a card. She answered her personal phone. She rung me up total was $51.93. I asked her if water was [protected]@$4? She said she didnt...
Read full review of Dollar GeneralPoor management of the store
I have been a customer at this dollar store (9000 S Harrah Rd, ) since they first opened & I loved it. It was convenient, the people were pleasant & knew what they were doing. Now, I won't go into this store due to the fact that there's always boxes upon boxes of products sitting in the isle's, & no one can find anything. The shelves are usually bare in spots due to the fact that nothing gets put out where they should be. The ladies that were in charge of this store prior to 2020 were excellent, this made this store something to be proud of but under this new management it's declined in the quality that people around this part of Oklahoma enjoyed. I have noticed that the business has declined in this store with pretty much the same disappointments. Most importantly, none of the employee's wear the masks. I'm a senior citizen with many health problems & can't afford to get the virus that's around, but they don't seem to care so you won't be seeing me in this store again. Now, I'd rather take my chances at WalMart..
Manger just want to hired girl and I dont get the job?
My name is christina/toby I went done to the store and eve the manger told me she cant hired trangender and it for all girl? I did the test and she would not give me a inview and in nfron the the people in store and said we dont hired shemale and dont come back to the store or I call cop on you? Sigh christina/toby
Both employees at the store not wearing masks
Neither one of the employees working the registers had on a face mask, the manager was also there shopping (off duty I think) and cutting up with a male employee keeping him from working, this was on 6/24/20 at 5:18 p.m. I don't feel safe coming in a store at this time without the employees wearing a mask, this has been the first store i've been to the last...
Read full review of Dollar General and 1 commentHarassment
I walked in the store on Wednesday pm, June 24th to shop when i was met with a young worker who was standing around watching people enter the store. He asked if i had a Mask, i stated yes, and that i had a scarf as my Mask. Our governor said from the beginning any covering over the mouth and nose was fine. We also have a right to breathe. The young male...
Read full review of Dollar GeneralManager jessica at store # 04660 discriminating
I went to store 04660 a total of three times trying to return an item with a receipt and was given several reasons why she could not return the items and had meet with all employees and told them they could not refund unless she was there. She first told me she could not take a picture or copy of the receipt. After the second time I had the original receipt...
Unacceptable attitude and general demeanor of cashier/store manager
I have been a loyal Dollar General customer for several years and have been shopping at my local store (#11176) since the day it opened its doors. I have never had a problem until a couple of years ago when this lady was promoted to store manager.
Now, if this were an isolated incident, I would let it go and just deal with it but there are several other people in the community that agree that she is not only rude to certain customers for no reason, but is just plain mean, cold and judgmental.
I do not know this woman personally. Her behavior towards me is not warranted in any way, at any time. That being said, her behavior during my visit today (June 19, 2020) was completely unacceptable and uncalled for.
I entered the store, quietly located what I wished to purchase (2 items), and made my way toward the register. I could hear her making "pleasant" small talk with one of the other four customers in the store as I made my way toward the counter. When I got there and put my items on the counter, , she was sitting in the manger's office. I waited there for approximately 3 minutes before she came out of her office, packing a medium sized cardboard box. As she approaches the register, she politely greets the customer that has just gotten in line behind me. As soon as she gets to the register in front of me, she proceeds to slam the box down onto the counter, knocking some of the counter sales products out of their holders. She then snatches up my two items, scans them, and literally throws them into a bag with an audible thud. She angrily demands my total, rips my money from my hand, throws my change on the counter, rips up my receipt and says, "Bye" as she points toward the door.
Now, I could understand a little bit of hostility if I was rude in any way shape or form, but I wasn't. As I said before, I only know her from the store and do not know her personally, so it's not a personal issue whatsoever. I remained calm, minded my manners, and was pleasant in response throughout the encounter just like I always have been every other time she has been rude with me.
I don't want to say anything to her individually because other people in the community who have brought things of this nature to her attention, have been permanently barred from the store and on two separate occasions, I personally witnessed her call law enforcement, make up some incident that didn't occur (I witnessed the entire event), and on one of those occasions, had someone arrested on those bogus charges for absolutely no reason other than they were trying to let her know that her behavior towards some of her customers needed to change.
I am not one to complain at all and out of my 28 years on this Earth, this is the first complaint I have ever lodged but I feel the need to because I no longer feel comfortable shopping in my local store. Unfortunately, until she is either reprimanded for her actions or replaced entirely, I will no longer be bringing my business to this company.
Very nasty manager.
Hi I've been a regular customer at Dollar general for a couple of years now. I think you all need to check store number 19331. They have a very nasty manger named Veronica. She is so rude and pushy and she will complain about customers coming in the store "too early", but it's during open hours, and she does not understand that because of Covid AND the...
Read full review of Dollar GeneralI am trying to find the heartland farms triple kebab dog treats can’t get any information on it through your customer service I need a bigger bag
Just trying to find out the number to heartland Farms dog treats can't find it and called the Dollar general corporate number and they have no information on how I can get in touch with the company I need to find out where I can get a bigger bag instead of four in each bag my contact number is [protected]
Customer service
During a time of widespread diversity we use secret shoppers to report on any issues good and less than favorable. I can report only that evening employees while yet doing a fairly good job, it may be a good time to review store policy and customer service skills. They would have no inclination the individual was anything other than a common shopper. All I...
Read full review of Dollar General and 1 commentDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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