Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Store 18186
A cashier/maybe manager, name barb... Brown curly hair age 50's Tom beck and I visited the mill hall store #18186 on 07/20/2020... Barb seen we did not have masks on... We apologize... Tom tried to talk to her but she was yelling and cursing at all the customers... Very rude and disrespectful...Could not believe it... Walked away feeling umcomfortable...
Read full review of Dollar GeneralCoupons
I visit store#18665 located at 4078 N.C. Hwy 56 E Louisburg, NC 27549 very frequently since it's convenient for me and every time I try to use a digital coupon with them they don't work and they always have the same excuse"we don't know why they won't work". I am not the only customer that has had this issue, so I don't know why you can't fix the problem or allow the manager to do an override for the coupons. I visited the store again today and have 2 coupons which I downloaded and added to my coupons on the DG app and when I got to the register and signed in it wouldn't take the coupons off and no one could figure out why not how to fix it. $5.00 may not seem like a lot to some people but it is to me, so instead of paying $14.59 I was charged $19.59. If I could've waited for the items I needed until tomorrow and shopped somewhere else I would have, but I couldn't. Since this store has opened there has been nothing but problems with their digital coupons, so over time I estimate that I could have saved approximately $50 dollars with the coupons had they worked properly. It's also frustrating you spend time sorting through them, adding them on your app only to get to the register to find out they still don't work after they said they fixed the problem. I have been to other DG stores and never had any issues using my coupons but this store is ridiculous and it's inconvenient for me to have to go to another store just to be able to use them. On multiple occasions I have left my items at the register and went to Family Dollar to get what I needed because the coupons didn't work. It would be nice if someone can figure out what's going on at this store and fix the problem, otherwise today will be my last visit to this store and I will take my business elsewhere.
Not wearing masks
Store # 16795 at 89 Hickman Rd Nw Calabash, NC 28467 do not wear masks at all... Not one employee and also cough at counter... When asked one cashier, I was told she had medical condition which was obvious not true being a customer for years... Not any more... They were told to. All signs in store state masks are mandated and even on front door entrance and...
Read full review of Dollar GeneralCovid 19 safety in dollar general stores
First of all, I have been a front line worker for the last 30 years and I want you to know that I never leave an online complaint about a store that I shop from, I just stop going there. However this isn't about me, this is about the safety of my family and the families of a small community. I'm not going to leave you a letter here, but I just thought you...
Read full review of Dollar General and 1 commentEmployees not in compliance with face covering
July 21, 2020... I shop at the waxahachie, texas store located on hyw 77... Where many employees have come and went. The two that have been there for at least two years do not wear face covering. There is a notice at entrance that all customers that enter must wear masks yet the woman that does the stocking never wear a mask. For that reason I always wear...
Read full review of Dollar GeneralCoupon problems
I went to store #06558 and was purchasing 5 Tide detegents and 5 Downy Fabric Softeners. As checking out I gave the cashier the coupons for the items. She ask the management (Annette)about the coupons. The manager told me that they ONLY except digital coupons from there site. This is ridicoulus! I called the Corporate Office. They stated that management wa...
Read full review of Dollar GeneralHealth concern
I have been a regular customer at store 17038, Lake Blvd., Redding, CA. I would like to continue being a regular customer but we have a statewide mask mandate for COVID-19 and, even though the store does have it posted to wear masks, almost none of the employees wear them. A few days ago, one employee did have one on but around her chin, not covering mouth or nose. Thank you.
Read full review of Dollar General and 1 commentExecutive order of face covering
Today July 18, 2020 I went to a local Dollar General to pick up a few items with my daughter. Upon entering the store I noticed 2 employees sitting behind the register without the use of a face covering. I asked if they were required to wear them. The both replied "NOPE we don't have to wear them if we don't want to NOPE". On July 10, 2020 Governor Tate...
Read full review of Dollar GeneralDigital coupons
I went to Dollar general in Mt. Carroll, IL. today saturday the 18th of july And when I got to the check out the digital coupons werent working. So I couldnt use my by 25 get 5 off. I spent almost 40 dollars. and I didnt recieve any 5 dollars off of my total. I only waited till today to be able to get 5 dollars off of my total. I feel I should be compensated for this. Kim Bush [protected] [protected]@yahoo.com
Read full review of Dollar GeneralUnethical behavior
The staff is rude to each other and customers. Vulgar and lewd music is played overhead in the store. This mostly occurs after the manager is gone for the day. I'm sure no one goes to the DG to hear [censored] every 30 seconds. The parking lot is a hang out for drug users. The outside is used as a urinal. Trash is strewn all over the parking lot and around building.
Read full review of Dollar GeneralMason quart jars
I bought your quart mason jars this evening and three of the jars broke while canning my fresh garden beans in them it made a complete mess of my food and I'm hoping the broken glass doesn't tear up my new 85 dollar pressure canner I recently purchased two weeks ago thank you for your attention to this matter. I always buys my canning jars at your store located at Allen Kentucky. First time this has happened I have photos and a receipt showing I just bought them
Employee not complying with state law requing covid 19 face coverings.
I was in Dollar General store 13648 in Valley Falls KS at 7:00 PM today and the cashier was not wearing a face covering as required by Kansas State Executive Order. When I inquired about the situation the clerk advised that she kept forgetting to put it on. That seemed to be a weak excuse as state law requires wearing one at all times, with very few...
Read full review of Dollar GeneralWet floor and dangerous conditions
I live in St. Matthews, South Carolina. The Dollar General is located in a 1950' era grocery store. The roof leaks after each rain storm. I went into the store at about 5:30 p.m. on 7/8/20. I was looking for toilet cleaner and sympathy cards. The store was partially flooded. There was yellow tape on some of the isles, but not the one I went down. My left...
Read full review of Dollar GeneralCashier
My name is Jamie Justice my email is [protected]@yahoo.com On 07-10-2020 at20:39:37 I went to the Dollar General at 16312 Springhill Drive #6, Springhill Fl. 34604 and an incident happened that the cashier didn't double bag my can goods plus the bag they were in already had a rip down the side so the cans hit the top of my foot and cut and bruised it...
Poor customer service
I was in the dg on 28th street in grandville michigan tonight (7/11/2020) I had to walk there as my car is in the shop and I needed just a few things, I had my mother with me and she is 77 and in a wheelchair. I was rudely hollered at from a woman whom I believe is a night manager, she told me we are closed at 901pm and I said to her ok I just need to grab...
Read full review of Dollar GeneralThe shelves are bare.
The employees are rude, the manager is the worst of the all. Stacks of empty boxes block isles. Carts with full boxes are parked everywhere. We need this store! The company is loosing money with all the empty shelves. If I can not buy it at DG I order from amazon.
Read full review of Dollar GeneralWorse employee and do not follow cdc protocol
This had been an ongoing cancer on this location and customers are upset! I Am a local resident here in Quincy, CA for 15 years. Our Dollar General here is filled with vile toxic employee(s) Tina who recently got rehired (bad hire then and now) and the other cashiers (bad hire) likes to make inappropriate comments about their co-workers and customers on the...
Employee
There's a young girl with dark hair and glasses that works there. Every time I come into the store she is always rude and hateful not only to the people she works with but the customers too. She has also sold me tobacco products without asking for my ID. I go in this specific store at least 2 times a week and due to her unprofessional and piss poor attitude...
Read full review of Dollar GeneralWas returning an item that I didn't order.
On July 6th 2020 at 3:15, I entered the Dollar General Store, (address above) and brought a pack of Marlboro Lights Regular, and Two (2) Lipton teas. My items were put in a bag, I paid and left. Getting close to home, I reached into the bag to get one of the teas and noticed the clerk gave me Marlboro 100's. I went back to the store to exchange the Marlboro...
Customer service complaint
Tonight around 7:40pm my son was in need of a new basketball for a tournament the following morning. We live 25 mins away from the nearest Walmart and due to covid they close at 8:30 so we wouldn't of had time to go to dollar general here in town and take the chance of them not having one and then rushing out of town to Walmart but we also didn't want to...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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