Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Duck sausage dog treats
Yesterday aug 9th my dog got food poisoning from these duck sausage dog treats. I had to rush her to the emergency vet hospital for immediate care. She could not even keep water down. My poor dog can still barely eat a day later. I also had a huge bill from the hospital because of this. Please be aware of this if your a dog owner. My girl was very ill and it was scary to witness these are just some pictures my master bedroom was covered in dog vomit!
Failure to enforce posted covid face covering requirement
I sometimes shop at the Dollar General Store located at 1010 Sams Creek Road, Ashland City, TN. Although two signs on the door indicate that a face covering is required for entry, I noticed on several occasions that customers were shopping without masks. One of the employees was also without mask while working in the aisles. Upon checkout, I asked the clerk...
Read full review of Dollar GeneralService
I visited a recently opened Dollar General on Market Street Ext in Cheraw SC 29520 on August 9 2020 around 6 pm and the music that was playing in the store was very offensive and inappropriate for a Business. The music was extremely loud and contained offensive language using the "F" word. The store had numerous customers that included kids. As a loyal customer I feel this issue needs to be addressed. Store # 21442
Read full review of Dollar GeneralSunday 8/9/20 around 2:00pm/ manager
Today I went to the Dollar Store to get a few things, two of the items were on sale, and the lady at the register did not give me the sale price for either one. I had to ask for the sale price after questioning me about one and finally giving me the credit she said the other one was a digital coupon for laundry detergent and she wouldn't give me the...
Read full review of Dollar GeneralService
The manager in my store let's animals in all the time. One in particular takes its companion dog off the leash and let's it run around
Goes behind where the checkers are while they are working. He has a service dog vest on her but has never been trained. You can't from what I understand do it because you sell groceries. Concerned Customer me
Employee
I was in the Rogue River store today and I am trying to do a survey, but it won't let me explain what happened. anyway the woman that rang me up was very nice her name is hui she is always nice. The problem was a woman in the store that was very loud, very obnoxious and there was foul language coming out of her mouth. when I wanted to speak with a manager...
Read full review of Dollar GeneralLife's necessity's
My girlfriend and I were in the store this evening getting some last minuet things like water, and laundry detergent etc. We hurried to get what we needed and made our way to the front to check out. The cashier was already complaining about it being closing time with a rude tone of voice, and as we started to pay, we realized we didn't have enough funds to cover the total. The cashier "Christine" was even more foul when she realized we did not have enough money, complaining about having to ring our items up again. She voided out the EBT so we didn't get any of the food that we needed, along with other items like, drinking water, laundry detergent, and personal care products. The clerk refused to ring up anything that we really needed, and proceeded to rush us out of the store. I am very unsatisfied with the customer care at this establishment, to say the least, and I am most likely going to avoid shopping there anymore due to this evening's experience.
Manager, assistant manager or store lead at register
I went in the store and check out at 14:23:29. I gave cashier a $20 bill and got my change back which was 19.05. The lady (white) turn around look at me and the cashier and said, dont do that no more and rolled her eyes. I asked her did she want me to put it back. rolled eyes. She act as though she prejudice. Casher explain to me in nice matter. Mad him...
Read full review of Dollar GeneralToilet paper
I have been buying DG brand of double roll family pack of toilet paper. I recently purchased a pack of double roll and it was not what I've been buying. The plastic package says 32 double rolls=64. BS! They are single rolls and also the texture was different. Today I went into another store and looked at the packs which said the same thing and still single...
Rude, belligerent, uncompassionate, uninformed employee
At 15:33 I was in the Dollar General store in Alice Texas (#03200). I was patiently waiting in line to purchase a bag of ice. A young lady approached me and told me I needed a mask. I told her that I have a medical condition and can not wear a mask and that according to the County Judges office and the governor of Texas I did not need to wear a mask. Fine...
Read full review of Dollar GeneralCovid mask compliance
I was just in the Dollar General on Broadway in Schenectady, NY 12306, and a customer was not wearing a mask in the line behind me. She was openly coughing and sneezing and not six feet away. When I asked the manager why the customer was allowed in the store and received service, the manager replied that the corporate policy is that employees can't verbally...
Read full review of Dollar GeneralEmployees not wearing face covering
Dollar General in Bakersfield Missouri now has a sign on the front door requiring face coverings for entry. However, no employees were wearing face coverings when I was there. Coronavirus is known to be transmitted via droplets. Face coverings provide the wearer the capability to limit the amount of droplets expelled therefore reducing the possibility of...
Read full review of Dollar GeneralCustomer service
Customer Service I went to The Dollar General located at 496 25th Ave in Bellwood Illinois today 7/29/2020 at 4:45pm. I stopped there after working a 16 hour day to pick up a few household items. I don't like to go there because the customer service is so bad and I wish I had not. I got my items and was standing in line. Once the cashier had finished ...
Read full review of Dollar GeneralStore manager
The new store manager (Ms. Cash) at the Berkshire Dr in Clinton, MS treat her employees like crap. Ms. Cash is rule and on drugs (meth and marijuana). I myself witnessed the verbal abuse toward her employees. Ms. Cash customer services are awful. As a customer for many years at this location. I never saw anything like this before she's became manager. It'...
Read full review of Dollar General and 1 commentReturns - amounts charged
hello, I have a complaint to file in regards to store # 19288 East Providence RI - The employee is Christine - the blond manager on weekends @ this location. SHe is rude, incompetent and has absolutely no concept of basic math and she should be fired. I have NEVER made a complaint before, but this cant go unnoted. I was there last night and spent around...
Read full review of Dollar GeneralCustomer service - manager - incorrect billing and incorrect return
hello, I have a complaint to file in regards to store # 19288 employee is Christine - the blond manager on weekends @ this location. SHe is rude, incompetent and has absolutely no concept of basic math and she should be fired. I have NEVER made a complaint before, but this cant go unnoted. I was there last night and spent around $260. one of my purchase...
Read full review of Dollar GeneralStore manager
Hello, I went to a DOllar General (Store #19288) last night East Providemnce RI. AMong the things I ourchased were 3 t-shirts for 10 dollars. WHen I got to the register, the T-shirts did not ring in correctly - they were charging me $550 per shirt. I asked the girl to get a manager to help with the price override and this is when things went bad. Thi...
Read full review of Dollar GeneralEmployee conduct and violation of ada 500
I do not expect, nor will I tolerate, being bullied by DG employee 'Karen' because I can not wear a mask due to medical issues. That is, however, what happened at DG store #01954 in Carlisle, Ohio at 20:57 on 07/25/2020. Karen told me I had to have a mask on to shop in the store. I explained that I can not wear a mask due to medical issues. She told me that...
Read full review of Dollar GeneralCustomer service
This is the second time the employee has yelled at me "We close in 5 minutes." Or "We're closed" as I'm approaching the register to check out. I have been in customer service for over 6 years & have always been taught to treat people the OPPOSITE of how people are treated there. It's the only store open in our town at 9 PM & I didn't get off until 8 PM. I...
Read full review of Dollar GeneralNo face mask enforcement
I visited the Dollar General Market in White House, TN 37188 on 7/25/2020 and saw the sign on the entrance doors that clearly states Mask REQUIRED. However, I saw many customers who were not wearing a face mask. Will you please advise as to how DG plans on enforcing the use of requires face masks? Until they do, I won't be shopping at Dollar General. Thank you.
Read full review of Dollar GeneralDollar General Reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed Dollar General complaints
Store hoursRecent comments about Dollar General company
Poor customer service
Earth Fare
7 reviews
Everything2go.com
1 review
Cashbuild
56 reviews
Pep Stores
174 reviews
Ubuy
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!