Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Not enforcing masks
I was recently in 2 different Dollar General stores in my area and despite there being a sign on the door that masks are required in the store, there were customers in the store without masks on. When I asked the cashier, I was told that they can suggest masks but not enforce them being worn. I have a daughter who is immunosuppressed and an elderly mother who I shop for. I cannot risk their health because stores are not willing to follow the state mandated guidelines. I will no longer shop in ANY Dollar General stores until this policy is enforced for my/other shoppers safety. What is so difficult about no shoes, no shirt, no mask no service?
In store service
5/19/2020 went to store 13236 route 31 washington nj, clerk never watches front check out, alway have to yell is anyone here... This has happen serval times, there alway people waiting in line, the clerk never comes right awayshe always takes her good old sweet time, to get to the checked out, today was charged 1.85 for to ice teas, that where on sale...
Read full review of Dollar GeneralNo masks or gloves
I went to Dollar General this morning and saw 2 employees maskless and gloveless. I thought there was a store policy about this? They are usually good about this there, or have been for the last month or so. And you have customers not adhering to the 6' distancing, and the employees say nothing. I'm a diabetic and around alot of people who are diabetic, one recovering from cancer and brain surgery. Not feeling safe in your store.
Customer service unethical behaviour by store associate
On may 16, 2020 at 8;36 am transaction# 890740319218039914510926910419913013321681 my item was # [protected]-105 >35lb dog chow I was a customer in dollar general in which I shop if not everyday but every other day, when an associate name doug spoke with the cashier and said I am so sick of people coming in here asking for something hell if they don't see...
Read full review of Dollar GeneralNo masks
Welp no masks are worn in floyd county ky in some of their dg stores We went to several store s and not a mask in sight either. One employee is too hateful to work in the public
Read full review of Dollar GeneralManager at your noel dollar general #07813
Been in there several times when she is there and she has been unfriendly to me and I know getting a new store but I feel itll be just like the old one with her she wont keep it clean and I sure there will always be stuff on the carts and in the way it is now. The only 2 that ever say hi when you go in is lisa cole and morgan h. And they are willing to help you when you need help
Read full review of Dollar GeneralService
Ask if there was a restroom clerk replied not for public and i told her well cant be cause my daughter has use restroom here before in this store plenty of times and today it was it not for the public in a rude manner 325 main st. Cadiz ky [protected] store number
Customers service
On may 6, 2020 I walking inside the store I noticed a 90% off sign on this rolling cart in there was 3 bins and 1 sign.. So I proceeded to it.. I looked on it and saw a makeup.. I even saw a co worker and she just came out the store but put her things up and got back down on her knees and started to make more purchases because you have people that shop for...
Worker
I went into store and short girl with bobcut and hard rim glasses this was tonight 5/03/2020. I went into store to get some milk ice cream and ice, she says to me um we close in 7 minutes, I said cause it made me mad, I guess I will go somewhere else, she said (okay) I have worked for heb for 14 years and you never tell a customer that until you are closed...
Read full review of Dollar GeneralCashier
I was at Bethel Springs Tn.Dollar general today and bought over 70 something items that were suppose to be 50% off. at least that's what the tags that were displayed on boxes said. But when I got home I started unpacking my items and started thinking that the price I paid at store was extremely high. And noticed that not a one of the items price was reduced by 50% . I would like to get a store credit or refund on that 50 % discount that was advertised for me to get. Because if not then I would consider that to be false advertisement. Ive tried over 20 times calling store and no one will answer phone.
They do not answer phone calls. Neither do they answer emails, except to say they received it and will soon answer. I am also tired of all the products that say "Unavailable" or " Out of Stock" or "Only Available in Store." It's worse since the Corona virus but was horrible before then, too. There are also items I used to buy online that now say they're only available in the store. I've been buying from them many years but If I find an alternative, I will switch - purely out of frustration. Oh, yes, I also am against their increasing shipping costs to us.
Employees
Today I was at dollar general love going there but today was the worst day there not going there no longer the employees was very rude at me the young guy and the older woman with glasses I had coupons on my dollar general app the kid was giving me a attitude and the older woman that works there telling me that the coupons in the dg don't work she Embarrassed me in front of the people that was there and they all was laughing and talking about me and looking at me I was trying to explain to her and she was telling me stop lady I have better things to do I was like that's a nice way to treat your costumers never going back there again so I went to the one in Lowell church st the coupons worked there with no problem and they are very friendly I even told her about what happened to me earlier she said yeah I know that woman a lot of people complains about her if she is not happy with her job she should leave
Limiting products
I was in the Labelle Florida Dollar General Market, I was there for my usual products and hoped to get Lysol spray for home use, 1 can but was none on shelves, I ask a employee and was told we just put out like 2 cases, we went and looked and there was none, as I was checking out here come a man with all the Lysol spray in his cart, like 40 cans, I ask him...
Read full review of Dollar GeneralService
I went to the store that is on w. Walnut on 4/28/20. I asked the manger that was on duty that if and where the disinfected wipes are. His reply to was they r behind the counter. I said oh ok. They r limiting one container of them per person. They want to do tp that way also. I was told many times from employees that u can only buy 1 container per person...
Read full review of Dollar GeneralCondition of store and telephone problems
My husband and I go to store #14289 on 12235 West Pike, Gratiot, OH. We are both 69 years old and try to contact stores before we go there due to the virus to see if they have the product we are looking for. For the last 2 weeks or maybe longer, no one at this store answers the phone. Now for the last 4-5 days, the phone rings and all we get is static and...
Read full review of Dollar GeneralI have never in my life been treated so badly in a store
My sister and I went into the dollar general (store # 15729) in Albertville, Al. on 04-26-20 and I have never in my life been treated so badly in a store. We went in just to get drinks, paper plates, laundry detergent, garbage bags, and so on. We didn't get anything that wasn't an essential but from the moment we walked in the employee (Allison) had it out...
Read full review of Dollar GeneralCashier service
My daughter purchased 3 solar lights for me at the Hulbert, Oklahoma store. The cashier did not bag them and in picking them up one dropped, breaking. The cashier looked at my daughter and pretty much said, "can't do anything about it" because my daughter dropped it. My daughter is 35 and a very responsible adult. I feel the company owes the money for the yard light because the cashier did not bag it after taking the money.
Read full review of Dollar GeneralEmployee harassment, public embarrassment
I went into the south parkersburg dollar general store on pike street suit 5. The employee shantelle working night shift on 4/24/2020 at 8:15 followed me outofthe store accusing me of stealing in front of everybody outside the store when I clearly have done no wrong. Public wonderment n public embarrassment and I want to file suit n due this store and the...
Read full review of Dollar GeneralDistrict manager
the most racist district manager. She wants all black people. Hates you if you aren't black especially her 2 employees who are Hispanic and white males. She is rude to customers! She hates one employee so bad she demoted him because he has a 2nd job! She treats her employees very badly. She's always screaming at everyone including store managers! She need...
Read full review of Dollar GeneralPrice discrepancy and irrational store manager at the dollar general store located in conyers, georgia store number 01427!!
My name is Denise Diggs and I am of sound mind and I have personal information about the incident that occurred on April 20, 2020. On April 20, 2020, I decided to be a good Samaritan and help a homeless person. Therefore, I decides to purchase some canned Vienna sausages that were clearly priced 59 cents in that section. Once the sales associate started...
Read full review of Dollar General and 2 commentsKids hanging out in parking lot destroying vehicles
My mom finally got out of the house and went to the Dollar General located in Simmesport, La. She was in the store for a very few minutes to get the things she needed. When walked out of the store, her car was egged with raw eggs. She was to scared to go back in the store and report this, so I went in today and just lucked up that a District Manager was in...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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