Menu
For Business Write a review File a complaint
Dollar General Customer Service Phone, Email, Contacts

Dollar General
Reviews and Complaints

www.dollargeneral.com

Learn how the rating is calculated

1.2 7 Reviews 3847 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints 3847

ComplaintsBoard
B
3:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mom finally got out of the house and went to the Dollar General located in Simmesport, La. She was in the store for a very few minutes to get the things she needed. When walked out of the store, her car was egged with raw eggs. She was to scared to go back in the store and report this, so I went in today and just lucked up that a District Manager was in...

Read full review of Dollar General
ComplaintsBoard
E
1:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I Ealla Moore was in your store in Inverness, MS Store number 19950 about 11:00 am Saturday morning April 18, 2020. I was treated so rude every other customer that came into the store was complaining about her attitude. She was snapping everyone up and being unprofessional. As I walk into the store there was a signup that read three paper products per...

Read full review of Dollar General
ComplaintsBoard
H
1:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

04/18/2020 around 9:15 am: I was checking to see if this store had their chemical supplies on the shelves. At the time a gentleman and a lady were in the process of stocking their current shipment. I asked them if they had received any Lysol disinfectant spray or wipes. The lady replied: "we do not know and if we did it would be tomorrow before they would...

Read full review of Dollar General
ComplaintsBoard
N
3:20 pm EDT

Dollar General covid 19

Your store in Alvarado, TX . Needs wipes at shopping carts no one employees and customers have no face coverings . Isles are crowded Boxes need to be unpacked no room in store . I will not return until pandemic is gone … I did not feel safe at all in store when I asked about senior hour they said it was open to everyone, they did not just have seniors in. Anyone could go in, that was not the point of senior hours . Thanks .

Read full review of Dollar General
Hide full review
ComplaintsBoard
C
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On this date, 4/17/20 at 10:24 am I was shopping at my local dollar store (#14481) where I shop regularly, as I was doing my shopping, there were two young males restocking the shelves and as I was going about my business buying what I needed, one of them had made a statement towards his co-worker, "do you smell vinegar?"(very loudly) as I was making my way...

Read full review of Dollar General
ComplaintsBoard
M
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today at 8:30 am I went to the above business for milk. As I was in the the checkout line a lady in front of me began chastising the shopper in front of her... saying that, in today's environment, it was not right for her to take all the cleaning supplies and paper products, leaving nothing for anyone else, that all other stores limited the items to 2 per...

Read full review of Dollar General
ComplaintsBoard
X
1:18 pm EDT

Dollar General Shopping carts not sanitized

On 4/15/2020 and other dates I have shopped at the DG store on Pine Hollow Rd. in Kennedy twp. 15136. The shopping carts are being used by customers and not cleaned or sanitized after they use them. The store is understaffed and no one there to clean the carts. W ith the Covid19 virus so easy to catch from others this is a real concern for me. Dollar General needs to have a dispenser with sanitary wipes at each entrance so customers can wipe the cart before using it. That would be a good thing for public health!

Read full review of Dollar General
Hide full review
ComplaintsBoard
V
1:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited your store in Belleville store # 16112, I was looking to purchase a 13 gallon trash can with a lid. Found the can, not the lids, so I saw an employee stocking and asked if there were lids in the back maybe because there were none for the can I wanted. Her reply was, "guess we don't have any", so I went the the cashier who I assumed was an manager...

Read full review of Dollar General
ComplaintsBoard
M
1:58 pm EDT

Dollar General you clearly don’t care for your workers

So I am a regular at the dollar General on University Dr in Huntsville Alabama. You all do not care for your employees. Always out of gloves. You do not provide mask. There is no shield up to stop them from getting sick. We need them. I was talking to a newer employee, Ardemise, and she has a newborn baby at home and comes in and never complains. When I say something about her work conditions she smiles and just says she stays sanitized and makes sure her customers are safe. I've seen her spray baskets and wipe handles all throughout the store. She has gotten in her hands and knees to find things in the back of the shelf for me but yet y'all do nothing to protect them?! Do you not care about their families? They don't even make double digit income. She would make more money and be safer on unemployment and when I asked about that she just insist she is there because someone needs to make sure the community is taken care of. I am disgusted at management not at least having the plastic shields up. That store is known for the homeless community being near so she is putting her child at risk just to make sure they are open for people like me. Moms that are short money I've seen her buy items they need during this pandemic which really just pushed me over the edge. All this chaos and she is serving and caring for others. She isn't scared for her health, or so she says, but she is making sure we are okay. Well I am scared for her. What if she is fine and her baby gets sick. We need people like her who care for others. We also need Lysol and toilet paper. Fix the work conditions or we will have to take our business elsewhere because they aren't protected so I will not expose them.

Read full review of Dollar General
Hide full review
ComplaintsBoard
B
1:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On April 13, 2020 I was in your store located at 2885 Ovilla Road in Ovilla Texas store #06298 and was appalled by the service that I received. I made my purchase and left but I had forgotten something and I went back inside. While I was in line waiting to be checked out I heard a show that I am not familiar with playing and was surprised that the person...

Read full review of Dollar General
ComplaintsBoard
M
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Like many residents of our small town, I happily welcomed the arrival of the local Dollar General store; it was well stocked, clean and bright, and offered residents increased shopping opportunities. But the store is becoming increasingly disappointing in some ways, mostly because of cluttered aisles. When I say cluttered, I mean aisles partially blocked...

Read full review of Dollar General
ComplaintsBoard
O
6:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dollar General in Trinity, NC -hey 62. I needed to buy whole milk & 2% milk. The manager said no. She was limiting me to 1 gallon. She said I couldn't come back later. She said no one else could come back. I wasn't getting the same type and she told me I could get chocolate. I needed whole & 2%. The other locations in Trinity, Thomasville, and High Point...

Read full review of Dollar General
ComplaintsBoard
O
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General colorsilk deep burgundy

First I wanna say it is the principal of the situation, I am partially disabled n don't have a car or don't drive also elderly. I bought the hair color n when I went to use it half of it was missing the bottom was taped so I didn't notice it I was disappointed n now I don't have the receipt and don't know when I will b able to get back to the store I really wanted to color my hair for easter. The employee who taped it up should have looked to make sure everything was there before putting it back on the shelf

Read full review of Dollar General
Hide full review
ComplaintsBoard
S
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General the clerk at store 09768 was coughing

1st: The clerk at Store 09768 was coughing, & indicated she didn't feel good. During this pandemic time, she needs checked by a Dr. It seems there is no protection for the workers or protecting customers. They are on the front line. 2nd: the eggs were priced 1.65 earlier in the week, on Saturday morning I went to buy more eggs for my mom & the price tag was gone, I figured the price was still 1.65 but the receipt showed 3.65! Outrageous! The eggs should've been marked .

Read full review of Dollar General
Hide full review
ComplaintsBoard
T
1:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I witnessed an employee holding ng lysol for particular friends/family behind the counter today april 11, 2020. Check the cameras at around 115pm. This is poor practice and unacceptable. The male customer walked in went to the counter stated to the cashier who he came for and the cashier put the lysol from behind the counter in his bag. I will be informing...

Read full review of Dollar General
ComplaintsBoard
L
1:32 pm EDT

Dollar General $5 digital coupon didn't show up at register

I put the '$5 off $25' digital coupon in 'my coupons' on my DG app, but it didn't show up at the register when my daughter went to check out. She entered our phone number like we always do. Because I wasn't there with the app, the associate was unable to override it so we were not able to save the $5 :(

Date: 04/11/2020

Thank you,
Lori Boston

Read full review of Dollar General
Hide full review
ComplaintsBoard
S
5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a microfiber twist mop and the price said $11.00 w/ a $2.00 discount. when I checked out at the register I was charged $12.00 w/ a $2.00 discount. When I informed the employee about the price listed on the product, she stated they didn't have a chance to change the price. But they had enough time to change it in the computer. Not only are they...

Read full review of Dollar General
ComplaintsBoard
O
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Everytime I ask a question about the restock of products that are in high demand at the moment the employees get very rude. Today they were restocking shelves and I inquired about Lysol and they looked at me with a smug look and stated that they do not have any. When I asked if they were in the process of stocking them on the shelves they again in a rude...

Read full review of Dollar General and 2 comments
ComplaintsBoard
H
11:31 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

April 7, 2020, There is a lady that works at this TN Dollar General Store her name is Robyn. This lady is extremely rude to her co-workers and the customers on several occasions I've been witness to this kind of behavior. She always smells like marijuana and I actually caught her selling marijuana while she supposed to be working I seen the guy hand her...

Read full review of Dollar General
ComplaintsBoard
C
12:01 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Me and my wife and daughter went to dollar general in Albany la zip 70711 on Saturday the 3rd around 7 or 8 PM while checking out the cashier looked at my wife and said are you going to pay for that [censored] in your purse my wife responded by pulling her purse open and told the cashier theirs not a damn thing in my purse that dont belong my wife and I work for...

Read full review of Dollar General

Dollar General Reviews 0

Looks like Dollar General has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
467 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.