Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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I was threatened with a gun by one of your Inverness MS employee
I Ealla Moore was in your store in Inverness, MS Store number 19950 about 11:00 am Saturday morning April 18, 2020. I was treated so rude every other customer that came into the store was complaining about her attitude. She was snapping everyone up and being unprofessional. As I walk into the store there was a signup that read three paper products per...
Read full review of Dollar GeneralPoor customer service involving pandemic supplies
04/18/2020 around 9:15 am: I was checking to see if this store had their chemical supplies on the shelves. At the time a gentleman and a lady were in the process of stocking their current shipment. I asked them if they had received any Lysol disinfectant spray or wipes. The lady replied: "we do not know and if we did it would be tomorrow before they would...
Read full review of Dollar Generalcovid 19
Your store in Alvarado, TX . Needs wipes at shopping carts no one employees and customers have no face coverings . Isles are crowded Boxes need to be unpacked no room in store . I will not return until pandemic is gone … I did not feel safe at all in store when I asked about senior hour they said it was open to everyone, they did not just have seniors in. Anyone could go in, that was not the point of senior hours . Thanks .
Two employee's
On this date, 4/17/20 at 10:24 am I was shopping at my local dollar store (#14481) where I shop regularly, as I was doing my shopping, there were two young males restocking the shelves and as I was going about my business buying what I needed, one of them had made a statement towards his co-worker, "do you smell vinegar?"(very loudly) as I was making my way...
Read full review of Dollar GeneralIn the current environment, such lack of concern for your shoppers does not bode well.
Today at 8:30 am I went to the above business for milk. As I was in the the checkout line a lady in front of me began chastising the shopper in front of her... saying that, in today's environment, it was not right for her to take all the cleaning supplies and paper products, leaving nothing for anyone else, that all other stores limited the items to 2 per...
Read full review of Dollar GeneralShopping carts not sanitized
On 4/15/2020 and other dates I have shopped at the DG store on Pine Hollow Rd. in Kennedy twp. 15136. The shopping carts are being used by customers and not cleaned or sanitized after they use them. The store is understaffed and no one there to clean the carts. W ith the Covid19 virus so easy to catch from others this is a real concern for me. Dollar General needs to have a dispenser with sanitary wipes at each entrance so customers can wipe the cart before using it. That would be a good thing for public health!
Poor customer service.
I visited your store in Belleville store # 16112, I was looking to purchase a 13 gallon trash can with a lid. Found the can, not the lids, so I saw an employee stocking and asked if there were lids in the back maybe because there were none for the can I wanted. Her reply was, "guess we don't have any", so I went the the cashier who I assumed was an manager...
Read full review of Dollar Generalyou clearly don’t care for your workers
So I am a regular at the dollar General on University Dr in Huntsville Alabama. You all do not care for your employees. Always out of gloves. You do not provide mask. There is no shield up to stop them from getting sick. We need them. I was talking to a newer employee, Ardemise, and she has a newborn baby at home and comes in and never complains. When I say something about her work conditions she smiles and just says she stays sanitized and makes sure her customers are safe. I've seen her spray baskets and wipe handles all throughout the store. She has gotten in her hands and knees to find things in the back of the shelf for me but yet y'all do nothing to protect them?! Do you not care about their families? They don't even make double digit income. She would make more money and be safer on unemployment and when I asked about that she just insist she is there because someone needs to make sure the community is taken care of. I am disgusted at management not at least having the plastic shields up. That store is known for the homeless community being near so she is putting her child at risk just to make sure they are open for people like me. Moms that are short money I've seen her buy items they need during this pandemic which really just pushed me over the edge. All this chaos and she is serving and caring for others. She isn't scared for her health, or so she says, but she is making sure we are okay. Well I am scared for her. What if she is fine and her baby gets sick. We need people like her who care for others. We also need Lysol and toilet paper. Fix the work conditions or we will have to take our business elsewhere because they aren't protected so I will not expose them.
I have shopped at this location since it opened and over the last year it has had many issues with employees
On April 13, 2020 I was in your store located at 2885 Ovilla Road in Ovilla Texas store #06298 and was appalled by the service that I received. I made my purchase and left but I had forgotten something and I went back inside. While I was in line waiting to be checked out I heard a show that I am not familiar with playing and was surprised that the person...
Read full review of Dollar Generalstore # 18928 in vega, tx
Like many residents of our small town, I happily welcomed the arrival of the local Dollar General store; it was well stocked, clean and bright, and offered residents increased shopping opportunities. But the store is becoming increasingly disappointing in some ways, mostly because of cluttered aisles. When I say cluttered, I mean aisles partially blocked...
Read full review of Dollar Generalmilk
Dollar General in Trinity, NC -hey 62. I needed to buy whole milk & 2% milk. The manager said no. She was limiting me to 1 gallon. She said I couldn't come back later. She said no one else could come back. I wasn't getting the same type and she told me I could get chocolate. I needed whole & 2%. The other locations in Trinity, Thomasville, and High Point...
Read full review of Dollar Generalcolorsilk deep burgundy
First I wanna say it is the principal of the situation, I am partially disabled n don't have a car or don't drive also elderly. I bought the hair color n when I went to use it half of it was missing the bottom was taped so I didn't notice it I was disappointed n now I don't have the receipt and don't know when I will b able to get back to the store I really wanted to color my hair for easter. The employee who taped it up should have looked to make sure everything was there before putting it back on the shelf
the clerk at store 09768 was coughing
1st: The clerk at Store 09768 was coughing, & indicated she didn't feel good. During this pandemic time, she needs checked by a Dr. It seems there is no protection for the workers or protecting customers. They are on the front line. 2nd: the eggs were priced 1.65 earlier in the week, on Saturday morning I went to buy more eggs for my mom & the price tag was gone, I figured the price was still 1.65 but the receipt showed 3.65! Outrageous! The eggs should've been marked .
lysol being held for employees, friends and family behind counter
I witnessed an employee holding ng lysol for particular friends/family behind the counter today april 11, 2020. Check the cameras at around 115pm. This is poor practice and unacceptable. The male customer walked in went to the counter stated to the cashier who he came for and the cashier put the lysol from behind the counter in his bag. I will be informing...
Read full review of Dollar General$5 digital coupon didn't show up at register
I put the '$5 off $25' digital coupon in 'my coupons' on my DG app, but it didn't show up at the register when my daughter went to check out. She entered our phone number like we always do. Because I wasn't there with the app, the associate was unable to override it so we were not able to save the $5 :(
Date: 04/11/2020
Thank you,
Lori Boston
price gouging
I purchased a microfiber twist mop and the price said $11.00 w/ a $2.00 discount. when I checked out at the register I was charged $12.00 w/ a $2.00 discount. When I informed the employee about the price listed on the product, she stated they didn't have a chance to change the price. But they had enough time to change it in the computer. Not only are they...
Read full review of Dollar Generalrude employees
Everytime I ask a question about the restock of products that are in high demand at the moment the employees get very rude. Today they were restocking shelves and I inquired about Lysol and they looked at me with a smug look and stated that they do not have any. When I asked if they were in the process of stocking them on the shelves they again in a rude...
Read full review of Dollar General and 2 commentsROBYN (employee) @ 110 Bryson Rd. Ardmore TN 38449
April 7, 2020, There is a lady that works at this TN Dollar General Store her name is Robyn. This lady is extremely rude to her co-workers and the customers on several occasions I've been witness to this kind of behavior. She always smells like marijuana and I actually caught her selling marijuana while she supposed to be working I seen the guy hand her...
Read full review of Dollar Generalstore employee
Me and my wife and daughter went to dollar general in Albany la zip 70711 on Saturday the 3rd around 7 or 8 PM while checking out the cashier looked at my wife and said are you going to pay for that [censored] in your purse my wife responded by pulling her purse open and told the cashier theirs not a damn thing in my purse that dont belong my wife and I work for...
Read full review of Dollar GeneralCovid19 rules on social distancing
Dollar Generals in Jonesboro Arkansas are not following social distancing of 6ft apart in the lines. People were getting right up to me in the lines. Even when people are coming in the doors their coming up to the line next to people instead of going over the right direction to shop. Something needs done! For people to stay safer DG needs to take this matter seriously before the governor has to step in.
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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