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Dollar General
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1.2 7 Reviews 3847 Complaints
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Dollar General Complaints 3847

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C
6:54 pm EDT
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Dollar Generals in Jonesboro Arkansas are not following social distancing of 6ft apart in the lines. People were getting right up to me in the lines. Even when people are coming in the doors their coming up to the line next to people instead of going over the right direction to shop. Something needs done! For people to stay safer DG needs to take this matter seriously before the governor has to step in.

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B
10:08 pm EDT
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As soon as I step in the store, I was ask not to bring my son with me. The lady said there are rules about bring kids with you because of the covid 19. I told her I know the rules, and I have to bring my son with me because I breastfeed him. I couldnt leave him at home because of that. Then I started to go down the aisle and there was another employee, she...

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12:33 pm EDT
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4/4/2020 between the hours of 11-1130am.. I went to the dollar store in beechmont ky.. There was approximetly 5-6 employees sitting out front smoking.. The store manager melissa langley followed me int the store and proceed to harrass me because I took a picture of them social gathering less than 6 feets out front. When I left the store the other employee...

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J
11:30 am EDT
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I went to the Dollar General on 13649 NC Highway 210 S store number 11571 and there was a man with a dog in the store i informed the clerk and all she did was laugh and didnt give a dam. The dog was sick and had the hair falling off it. I will not go back to that store again until this matter has been address.

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J
2:26 pm EDT
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Dollar General Rudeness

I went to the tilton illionis store to get my at&t card refilled on a refill card I had. When I went to put the number on the card into my phone, it said the number already used. The phone company said thier was supposed to be a pin number on the reciept. There wasnt. So I went back into the store and they said to use the pin # on card. I told them I didnt work since it was already used. I then asked for a refund and the manger said no. Then I said your screwing me out of my money. I live on a fixed income. We got into a argument about it. He told me to leave and its people like me that a spreading coronas virius. I have a bad heart. But he was very very rude to me in front of other custemers. I did get mad myself but he shouldnt been so rude. Im not going back to that store. But I am still going back to other stores. It was about 2:00 in the afternoon on april 3rd. My email is [protected]@gmail.com. Thank you. My name is john kinney

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12:59 pm EDT
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I went into Dollar General in Gaston, NC to see if they had paper towels and bathroom tissue. I saw a box of paper towels on the floor so a gentleman reached in and got me two packs. I went to the register and asked about the other paper towels in the box that wasn't open. The manager said that she couldn't sell them because she need them to clean the...

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11:07 am EDT
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My elderly friend went to your dollar general store on april 1st, @ worthington avenue, clairton pa. Between the hours 1pm-3pm. She has stage 4 emphazima, and had her daughter walk around the store to get the items she needed because she cannot lift heavy things into the buggy. One of those items was a bag of cat litter. When she went to check out the...

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10:21 pm EDT
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I visit the Dollar General store in Brandon, MS frequently & I attempted to go there tonight, but the 2 workers decided to close the store early. I arrived 5 min prior to the posted closing time (8:55pm) & they said they were already closed & wouldn't let me in. I very disappointed as I needed some medicine For my child before they closed & clearly had enough time!

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2:38 pm EDT
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I went to my local Dollar General this morning in the hopes of purchasing paper products. I had been advised by the store one day earlier to be there by 8:00 a.m. as they were expecting a delivery the day before. While in line an employee of Dollar General came up behind us, there were about 4 of us in line, she walked past us carry a rather large box which...

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9:21 pm EDT
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Took my grandmother to Dollar General in Manning, SC; Store #01798 on March 31, 2020. I believe the name tags read Sammy & John. The were being very rude with the ederly that was coming inside the store. From my understanding being that the pandemic has occured the ederly suppoose to be able to shop the first hour of the store being open. The door also...

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5:42 pm EDT
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Every time I go in Dollar general on Sutherland Avenue the employee are always following me around the store. Like some one is stealing. They act like the cameras don't work. The last incident was when I went to buy groceries and the manager ask me was the other stores out of the items I purchased. Really that's none of your business, where I purchase my items. As long as I purchase them.

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3:01 pm EDT
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I went into my local Dollar General on 03/28/2020 @ 10:15am. I had a coupon I wanted to use. My coupon was for Febreze Unstoppables and other Febreze products. The coupon below the small space Unstoppables that were on the shelf said the product was eligible for me to use the coupon. I get to the register to use the coupon and the $4 never came off, when...

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12:53 pm EDT
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I was sold a dollar general gift card at store # 16309 for $200 and was told I could use it to pay a bill online.. Which was false I have unused card and receipt and have been trying to get my money out of card for almost a month. I have waited for an hour at store 3 times and another store 1 times and associates can't figure how to help me. I call...

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T
5:07 pm EDT

Dollar General digital coupons

I called in a complaint and spoke with an Elaine, she said she was the only Elaine in customer support complaint department and also said, a turn around contact would be only 48 hours? This complaint was called in 3.5 weeks ago?
I am concerned about the digital coupons... I have done everything and still can't get the coupons to be recognized at any of your stores..in my area,
I've been to 6. the cashier specifically the one that's in Spruce Pine NC, her name is Janet, was Very rude and very uncooperative when asking for assistance... I am handicapped and she is just so unhappy with her job, she verbalized to me after I asked about the coupons not working, she stated that "good luck getting anyone from corporate to help to you, our phone haven't worked here
In 10 months and they'd never addressed it with anyone here"
she is very disgruntled and very unprofessional even if this is a minimum wage job./employee. I've noticed that at the DG stores at Spruce Pine & Elk Park (Janet at Spruce Pine which she wasn't wearing a name badge either
And I had to ask her what her Name was.)
I called in to file a complaint and as above
A Lady by the name of Elaine took my call and assured me that turn around time for a call back was 48'hours.? This was before the quarantine for Covid 19'so this can't be blamed on that!.
I was an RN for 35'years and I never
Spoke so unprofessional about my supervisors as (Janet) does about the dollar general management.
She needs a.. good dose of "find another job out Of the public eye", she isn't good for anyone moral!
I am upset Due to having to spend so much money everytime I come Into DG and my iPhone is blocked from using Digital coupons...?! I am a customer that has worked hard all my life And now that I'm disabled I deserve for my coupons that have been clipped and downloaded to work...
The staff always says their phone never works in the stores either... it's fraud to advertise coupons then not be able to use?!
Banner Elk in NC store is unable
To recognize the coupons as well? The staff can't use them either?!
I think Janet and Elaine owe me an apology for not doing their job...
I have all my receipts, if you need copies
I am disappointed that the very few
Stores we have in our county, DG is the
Closest to where I reside...
You can contact me as I will continue to pursue this until I get A contact back from someone... I am persistent... I won't go away
Terri Ollis
442 Little Horse Creek Road
Newland NC 28657
[protected]

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D
9:13 pm EDT

Dollar General employees at ola ar dollar general

I was fifth in line with no employee in sight. On my way in I saw 2 outside so I went to get them. It made the both of them very angry. 1 came back in the store with a unlit cigarette in her mouth, STILL MOUTHING. The phone rang and she answered it saying yes they had all the stuff put up and off the floor. The other employee then started telling the customers to back up in a very rude manner. Then it was my turn to be checked out and the first employee with the cigarette in her hand at this time started telling me that I had to wait my turn. The other cashier already had most of my stuff rang up and the employee with the cigarette told me I could leave the store. I told her I sure could that Danville was just a few minutes down the road. She went back out of the store and lit her cigarette and started telling someone sitting in a car that i was cursing at them so I stopped and told her that that wasn't true and I never cursed her .She begin yelling at me again to leave and I told her I was until I heard her lying to another customer. There are plenty of DG stores I don't have to shop in this one but it is in my hometown. The store is the dirtiest I have every been in.Might need to send a undercover CEO to check the store in Ola, Ar out. By the way I was in the store at 4:55 pm on 03/29/20.

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3:10 pm EDT
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Dollar General Management's Courtesy and Customer Service.

At a time where providing space between others and yourself is critical, the manager is rude and very self centered. My husband and I were in the aisle shopping we were deciding on the best bath cleaner of the choices offered. The Manager seen us from a distance standing in the aisle conversing and she came close to us and offered a rude excuse me as if we were totally in her way. My reply was you are excused and you did and not have to be rude. Next I stated that we should be trying to keep our distance of six feet at this time anyone and suggested that she could have used one of the other aisles as we were here shopping already. From there she proceeded to shout as I responded that she should get this right instead of being nasty to customers at this very trying time for all. With this major recession possibly on our heels we should all protect each other. She does not know if I have the Corona Virus just as I don't know if she has it for safety of herself and me as the manager the option to use other aisle would have suited her well. As a result my husband who did not say anything other than she was rude, and myself have been banned from our Dollar General as a result of an angry Manager who did not consider the Pandemic of this time.

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10:26 am EDT
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Dollar General Heartland Farm Dog Food

I purchased a bag of the above dog food and the food made my dog lose weight fast. I fed according to the label and even started giving him more but still no weight gain. It did not even help him maintain the weight he already had.

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7:17 pm EDT

Dollar General Reserving items and putting them on a list.

Asked to buy something in plain sight behind the counter and was refused saying they we're for someone else and had someone's name written in permanent marker on items. They are not putting items on the shelves just writing names on a list and not even telling anyone there is a list. Been there asking for items daily and was never told about a list then seen items behind counter piled up with others names on them and refusing to sell to me items I'm in desperate need of being a essential employee working in healthcare.

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5:05 pm EDT

Dollar General store manager

one of my sons accidently brushed one of the employees in passing by in a very narrow isle and was ban from the store.
another of my sons was in the store and was identifyed as his brother and was humilated in front of other customers and on another occasion the same thing happened to yet another of my sons the store is located in alvord, texas and is the only dollar general here ..
my name is glen geron i live in alvord and would like to report that the manager of this store has over stepped her boundries and would like to have some feedback on the disiplinary action enacted
this behavior is not what i would consider acceptable especially as a store manager things can be worked out and resolved in a manner more becoming than this
my contact
glen geron
601 decatur st.
alvord, texas
[protected]@yahoo.com

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2:05 pm EDT
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At the store in Bloomfield NY, off of Route 5 & 20 store number I believe is 15283. The manager Anne has treated a male employee assistant manager Bryce different than the other female employees. She has intimidated him with firing him after one write up. What I heard on the sales floor is that he requested time off for a family emergency and she denied him...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
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Dollar General is ranked 13 among 124 companies in the Retail Stores category

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