Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Missing Piece of product missing
I purchased a Gameing product. When I got home it was had seal broken and the main component was not in the box I went back to store within an hour.They refused to return my money with the reciept. I called the customers service number filed a complaint and have the conformation number to prove it. I still have not been called or refunded. [protected] please calp me So I know I am being heard!
Keeping products behind closed doors for their friends
The store I am referring to is located at 650 Tamiami Tr Venice, Fl 34285. I was walking past the store and a man came walking out of the Dollar General with a large bottle of isopropyl alcohol (not in a bag). I made a comment to my friend "wow let's go in I need some". I asked the man if they had more and he hmmm and hawed and said oh my yes it's in the...
Read full review of Dollar GeneralShe is rude and cruel
Carolyn is rude to her employees and writes them up when she is in a bad mood. She has written up my son for having an odor about him and sent him home after letting him clock in and work for 15 minutes. She told him he has a small about him. My son showers and has clean clothes and wears deodorant every day. There was never any write ups until carolyn...
Read full review of Dollar General and 1 commentIt is illegal to up a price that much during a state of emergency
Im letting you know that I am starting an online petition, which will garner tons of support, against your company for price gouging. It is illegal to in crease the price of anything by that much. I've already reported your corporation to the Attorney General of the State of Florida and plan on reporting to to the FDA, and Trade Commission. You and I both...
Read full review of Dollar General and 1 commentNo protection for employee and customers ???
In Live oak, Ca 95953; our Dollar general do not use any protections re: COVID-19 for customers or employees. But they want the Seniors to shop in their stores from 8 to 9 am. Where is the wipes to clean the carts for each consumers to use, where is the desinfectants for employees to clean the counters/registers every hour. No distancing is being used...
Read full review of Dollar GeneralThe way I was treated!!!!
Today I was in dollar General on 2727 Edenborn ave Store #10414 Metairie, La 70002 I was ready to check out the first check out was a lady and she said if you have a debt card or credit card come to her so a lady was in front of me so I had a mask on my face protection against the coronavirus she put her sign up to go to the next registrants at me like she...
Read full review of Dollar GeneralShut lane after I'd unloaded my groceries
Once I unloaded my basket, the clerk came, closed her lane and told me to go to the next checker, but then reopened her lane to wait on the next customer. When I got to the 2nd checker, and asked who that was, she said it was the store manager. She was so extremely RUDE. [protected] at Volga SD. Store #15455
The behavior of a manager
The incident happened on March 21, 2020. The store was in Pinnacle North Carolina. The store number is 16792. The person I am coplaining about is the manager of the store, his name is Bob. I went in the Dollar General on Saturday March 21, 2020. I told the clerck I had brought some clothes back on March 19 to exchange with my reciept. I had left a schick...
Read full review of Dollar GeneralI have several times that you go to the store 03428 and the cashier she always on a bad mood very respectful and she starts yelling me
I don't know her name but she has a cut hair old lady with glasses she always yelling the people I go to the store like every day and she's going a be there like today my daughter she's trying to get something and she start yelling my daughter I was very mad so I said today is the last day that I go to the store specially if she"s going a be there
Read full review of Dollar GeneralRide manager
A manager, a red head with glasses and skirts, used to be very friendly. I now encounter her being rude every time she waits on me. She works in the Lagrange Indiana location as well. I don't spend good money to be talked down to. She has no problem being nice and joking around with fellow employees but she has no problem being rude to me. Not haopy!
Disrespectful employees
I was at store#08880 (wymore NE) I asked a question to store manager Tonya she was rude and disrespectful to me. I will not shop at this dollar general again until she is no longer an employe. I have respited issues and it is truly an inconvenience for me to have to go else where during this Covid19 outbreak. the closest dollar general to me besides thi...
Read full review of Dollar GeneralIt said it was Invalid
I bought at the Birdsboro Dollar General brought it home scratched the back for the pin number and tried to use and it said it was Invalid How can it be invalid when I scratched the silver part where the pin number is and I really wanted a Amazon gift card but there was any there we cannot go out can you email me a new card . I was charged and paid $20...
Read full review of Dollar GeneralUnprofessional
I visited the Dollar General on Two Notch Rd, in Columbia SC on today. Due to the unfortunate circumstances, I went in to purchase some Lysol, and cleaning products. When I got to the section for cleaning a guy asked me "What I was Looking For?" and I responded with Lysol, and he began to show me that everything was still in boxes in the store. Before I could respond an employee who claims she was "Off for today", took it upon herself to say to me "and if you open the box, my manager said she will put you out the store and call the cops!" ...Confused b/c i never once acted in a way to make her think that I would even do this in the first place. I laughed in her face, and asked her, What are they going to do, get me for stealing something that would be paid for (should I have been thinking to go into the box)and that should have already made it to the shelf? Dollar General tighten up your employees and your professionalism!
Store not stocked and/or dirty.
I live in rural south central Pennsylvania and I have seven or eight Dollar Generals within 35 miles of my house. I love them! But I like one store in particular and have been using it (closest to my rural home) for many years. Right after Christmas (three days, no more) I noticed that the store was rather disheveled and dirty. And it didn't get any better by the end of February. Often shelves are bare - and this has nothing to do with the current virus-fueled problems. The floors are always dirty with trash around. I commented on this to one of the staff (the people that work there are really great and always helpful) and they said that right after Christmas their hours had been cut and they were lucky to even have time to unload the trucks, much less stock and clean. I was kind of shocked when it was obvious that they really needed more hours (and WANT THEM) and more people. I know it's tough to work retail and have every empathy for retail workers. But, honestly, this is a situation where more personnel and more hours would be the solution. And it's so simple - they really WANT to work. It is quite an economically depressed area (Bedford County) and people are happy to have jobs. I'd even work there, but, wow, they aren't hiring. The store is the only one in Hyndman, PA, address listed on your locator site as 4064 Center Street, Hyndman, PA 15545. I even know and like the manager, so I don't understand why there aren't more people working there and more hours for those that do. Thanks for listening! Jean Hopkins, Buffalo Mills, PA [protected]@yahoo.com
Sanitizing products
no stock on the shelves plenty on a cart with stock told I could not buy any of these went by open door of stock room unopened product in plain sight told i could not buy these worked in retail many years always went out of my way to help customers would think in would be more so with the situation today i am of the age that i cant make numerous trips to...
Read full review of Dollar Generalmichelle
This person is rude and yells at everyone basically she is a [censored] and did I mention she rude people skills suck she needs to b fired familys do not want to shop here because of her she does not even say hello when u enter the store fkn [censored] today I was in there and there she was being a [censored] to a elderly man I wanted to tell her to go home if u are going...
Read full review of Dollar GeneralThe district manager
The district manager John is having sex with the general manager of the store the general manager also have a boyfriend New key holder working open to close the last four days the district manager also have the general manager a loved weapon to use on the premise of they were to get robbed
Expired food.
This is the third time i've purchased something and it's expired! one item was almost a year, like to break my teeth when I bit it smh. (candy) today I purchased a box of granola bars, to discover the expiration date... aug of 2021 and today is march of 2020. wthis store really need to be closed down, it's always dirty and employees are rude. I go here because it's in front my neighborhood. i'll travel to walgreens from now on. lost a customer.
* Quote* today I purchased a box of granola bars, to discover the expiration date... aug of 2021 and today is march of 2020. -end quote*
You stated the product was expired.. this is the year 2020.. and you stated the expiration date was 2021? that is a year and 5 months BEFORE it expires.. FYI.
The store
This store is the worst chaotic place I have tried to shop at. I have been there several times especially at Holidays, the aisles are full of boxes some you cannot go down. The products on the shelves are always close to empty and disarray. Most of the time the cashier is not available. The store itself is filthy. The Manager is either out front smoking or...
Read full review of Dollar GeneralHarassment
Britney Cramer called me on the phone and said I was saying things about another employee and I was not she also said if I went back I would have problems with her so I had to quit my job because of her ...
Dollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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There's zero refund policy for software/games and stuff like that. You can thank the [censored] who try to buy games, play them and then return them for that. 👍