Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
chaos
this store has been a poorly managed location for years-it got cleaned up, shelves kept stocked, organized for a few months this past spring, 2019-now it has declined to utter chaos, nothing on the shelves, aisles completely blocked by unpacked boxes precariously stacked over head height, floors littered by all manner of objects-disaster waiting to happen-i...
Read full review of Dollar Generalstore
We shop there every 2 weeks... Today was the worst... There were advertisement in the store buy this and you get this free... We bought toilet paper cottonelle 12 pack and you get the wipes free no we were charged... We bought ramono and parmassan cheese you get spaghetti free no we were charged... The store itself was worst we have ever seen... I had to move long racks of boxes that have not been put away to even go down an aisle and also ladders on the ends of aisles... Out of date products one example donuts that are up front when you walk in... Out the last 2 visits of paper towels large so many things...
manager not treated right
Went in to store and asked about job openings . They told me to come back the room was occupied. He took me to the side and ask my availability. Told me to come back the next day, they said he was at a different store. Then went and called him . Then went back again to see him when he told me . He (Jimmy) said let's go outside to talk, went outside he told me hours that would work for me He then told me he would send me hiring package to fill out . I waited a day did not receive them so I went back there again and he said he would put it through today and never got it . Very upset really needed this job.
The store did not treat me right. They could have told me they were not interested instead of leading me on .
playing music entirely too loud
On September 28, 2019 on or about 09:30 am I went into Dollar General to purchase a few items. I am complaining about the store manager allowing the employees to play the music at such high volume. The music is played so loud you cannot here yourself think. In order to communicate with the cashier you must use the form mouth to ear. As a customer I am...
Read full review of Dollar Generalstore manager
I went into Dollar General in Rush City Mn and i didnt get no greeting and I went to go check out and had a snotty attitude and was on her phone and didnt care about her job and went out to her car just to smoke I believe they need a better store manager her name is Courtney and doesn't care about her job.. Be a role model not a child I pour 100s of dollars their I believe they lost my business
I was in your Dollar General store #07852 on 9/29/19. Your manager I believe her name is Shelly. She is a very rude person she told my Daughter that she can't come in unless her parents are with her and I was and there was slot of kids in there without parents. I don't know if she just likes certain natives or what her problem is but better change her attitude or your loose business
Waldo Breast
[protected]
I was in the dollar general store #07852 on 100 east third street in Gordon Nebraska on September 29 2019 at 2 pm and my two grandkids went to get a drink of water and Shelly told them that they have to come in with a adult if she is going to tell my grandkids that then she had better say that to all kids that comes in I don't care if they are white or native! My. Grandkids are both and this negative report will stop some of the business of both nationalities. I am getting really tired of her treatment of my grandkids!
Bonnie Musfelt
[protected]
Manager messed up causing my bank to charge me 35 dollars
After finishing my shopping in the store, I informed the cashier (who was desira (the manager of the fort white fl store) that I was using food stamp card, cash, and my debt card. I asked her what it is I was to use first. She said food stamps, we did that portion, she then said I needed to do debt card next. I told her only 17.00 was to be taken off my card and repeated it twice. She said ok she was ready and for me to put my card in the machine (had the chip) I did so, when the transaction was done she looks at me and says it took the full amount due which was 44 bucks and asked if that was a problem. I in tears said yes its a damn problem my bank is going to charge me 35.00 cause of what you did. She said sorry but there is nothing she can do about it.in tears I left the store and had to tell my husband she just screwed me out of 35 bucks.
We are on disability. We get 1 set amount a month my husband is on oxygen, we cant afford a $35.00 charge we now have to pay. She was pissed off because the scanner gun wasnt working and due to her negligence im out of money. She owes me that 35.00 which her or the store can send check, or I will take a 35.00 dg gift card, but however you all firgure it out she owes meeeeee.
Date 9, 27, 2019 time aprox 2:00 pm, I am pamela delair, 617 sw spirit ave ft white fl, 32038 phone 386/454/8810
for one the clearance items 2 the store is awful
I try and not shop this Dollar General because it is AWFUL!!! You can not push a buggy down any Isles Do to the fact of racks and racks and racks of stuff everywhere. For this to be a fairly new store, it's in worse shape than any store that has been open for years!!! There is stuff all in the floors to where someone is eventually Gonna fall and sue the...
Read full review of Dollar General and 1 commentprejudiced
I am a faithful customer for years soaking hundreds of dollars in to your store, Up Intel recently I have experienced what I would call prejudiced behavior towards me, I live in Coolidge As where I am the minority and that hasen't bothered me Intel lately, I no I was outted a penny deal she gave me full price with attitude, just tonight the clerk over...
Read full review of Dollar Generalstore is overcrowded and no room for wheelchairs
Since new management took over this store is dirty. The rolling baskets that needs stocked have been sitting in isles for weeks. There is no room for wheelchairs and barely any room for baskets. When a customer makes a remark about not being able to get down a isle the manager replies" grab a box and help then" either close the store until its fully stocked...
Read full review of Dollar Generalunethical behavior-breaking the law
Dollar General # 18734
3795 Summer St
Mims, FL 32754
The manager at this store is who I am complaining about. Everyday, she goes out to her car, ON THE CLOCK, and smokes dope in the daytime between 8 am to 11 am. I have seen her personally on the days I have went to Dollar General. She has been doing this since the store has opened. Her name is Samantha Parsons. We have enough problems with drugs in this area. Pretty bad when a Manager is breaking the law. If something isn't done and she continues to work there, which I think she needs fired, I will be contacting Law Enforcement. By the way she drive a reddish or maroon car and parks in front on far right side of lot.
no stock, or room to move
I live in Lisbon Maine and the Dollar general store is located less than a half a mile away. Since the day the opened which was no longer than 2 years ago they have had countless of managers and employees come and go. This is the most unorganized deprived so I've literally ever seen. Every time I need to run in for a thing or two or a list of a bunch of items I walk out with half of what I intended on getting because it's never stocked. I absolutely love that this store is right next to home and I can get pretty much anything besides produce and meat but it's frustrating that the inventory is less than par. And there's stock in every isle that you can't move around no matter the time of day.
To be honest I work in customer service and have for 20 years, and this will be the first complaint I've ever made to Corp... of any store. I have resorted to going to the Lewiston location on Lisbon St instead of the store next to my house. What does that say? Thank you for your time
digital coupons
So I stop at this dollar store to pick up a few items that I needed and had downloaded from the digital coupon on my phone I go into the store one of the products was tide flings The other was gain dryer sheets they had stickers underneath I made sure they had an expired made sure I got the right size then when I got up there to check out and I had downloaded the digital coupons mind you he didn't take the right amount off of the Tids and didn't take any off of the gain and I told the lady what the sign said and that I had downloaded these and she acted like she didn't believe me so we walked back there and she saw the signs and said OK you're right but there's nothing I can do about it I can't give it to you for that price if it's not gonna ring up that price. Needless to say I know it's only a few dollars but the digital coupons are supposed to ring up exactly what they say when downloaded I've done it several times I never had that problem! I've never been in a store they didn't honor the signs and you could tell they did not want to help at all so I put my stuff back and I left I will not ever go back there again not even sure if I'm going to shop at the dollar store beyond that you don't honor your digital coupons that is false advertisement and no store should be run that way!
unwilling to accept responsibility
After they had a shopping cart hit a customer's car and she brought it to my shop to be repaired they informed us that they would not pay for part of the repair that the vehicle manufacturer states must be performed or "current or future owners and occupant's may be exposed to unnecessary risk." When I pointed this out to Mike V. at their corporate headquarters he told me that he didn't care and if the customer wants that part of the repair done she will have to pay for it herself. I guess he knows more about repairing vehicles than both the repair shops and the manufacturer or he is just assuming the woman whose vehicle was damaged will not take the time and effort to hire an attorney and just pay for the additional repair herself.
employee
I ask girl Franny for help finding items. I know this is lot of items, but I don't know area, not know store, am from mother country. This girl franny so mean. She not have time for question. She get mad. She tell I am taking to long wen she have other thing do. I am new. I try hard not be troublr. She make me cry. I feel so bad. Is this america? I not to ask question? I think it to be nice here? Not hard like home. I am wrong?
Read full review of Dollar Generalusing coupons at dollar general
on 9-23-19, I went to this DG store.(store # 15804).. I had received a coupon for 5.03 from Starkist Tuna in the mail from a settlement received from a lawsuit filed against them. The cashier there at first tried to say that the coupon was for more that what I had purchased..which was not the case. He kept saying it stated to buy 3 products. I showed him...
Read full review of Dollar Generalbroken check machine
In the last 2 weeks I have gone to the Dollar General to purchase items and get to the register to pay and they tell you that the check machine is broken would it not be nice for the store to post a notice on the front door that the check machine is down but no I get to the register the first time they ring me up and I go to pay and at that time is when I...
Read full review of Dollar Generalservice; nightclub or store
At around 8 p.m., I needed to make a quick stop in to pick up some household items. When I walked through the doors it felt and sounded like I just entered the club. The music was blaring profane and sexually explicit filled rap music. Don't get me wrong, I like rap and I like going to the club every now and then. But I don't want the club coming to my...
Read full review of Dollar Generalunethical behavior
I was told I could only do one shopping trip per day. I can understand this with the same digital coupons but I was using my account twice in once day for seperate items, not different accounts. So we can only shop dollar general once per say now? What was the issue, with me forgetting an item the first time? I would like to know why their are different...
Read full review of Dollar Generalstore appearance
These stores are impossible to shop in and I really like the dollar store there are always big metal things with tons of boxes blocking all the merchandise don't they realize that shoppers are not able to move these things so losing a lot of money very stupid. They really need to hire a night crew to stack shelves. I know employees are doing this and is not...
Read full review of Dollar Generalcashier
I had gathered what I wanted and went to pay out Friday 9/20/2019, they were 2 of us so we could handle our order, we were lined up passed the make up, one cashier was having a conversation with someone she new over by the coolers, and Deanna or Dedra or whatever her name is was talking to customers about her husband being in jail or boyfriend but I think...
Read full review of Dollar GeneralDollar General Reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
- View all Dollar General contacts
Most discussed complaints
So tired of rude clerks!Recent comments about Dollar General company
Poor customer serviceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.