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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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4:31 pm EDT
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Dollar General disrespectful employee

This employee by the the Steph, is the rudest and disrespectful person. Not only does she smoke while customers are waiting in line but has the nerve to smoke in front of the door. Smh, this store always is without products on shelves. Then when you ask can u open the boxes that box the isle she says. Uh do you work here? I took a picture of her smoking and my granddaughter said Nana that lady is rude she is smoking when she should be working.

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2:20 pm EDT
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Dollar General condition of the store

On 9/20/19 I was shopping at the Dollar General in Northampton PA. I have never seen a store in such horrible condition. The store floors were filthy, there were carts wtih product on them in every single isle and the shelves were empty. When I approached one of the employees they indicated that they don't have enough help to stock the shelves. This store should be condemed by the FDA. It should not be open to the public. Someone is going to trip over all the stuff that was on the store floor. The only section of the store that was shoppable was the Vendor stocked Potatoe chip section .

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12:48 pm EDT
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Dollar general no longer should hire people with bad attitude problems @ that location, the young lady with the tattoo on her arm, who wears a ponytail&braids. The location is close to my job so I shop there daily. And she always in a very foul rude mood. Please take the matter up with the employee. She should always treat people how she would wanted to be...

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12:56 am EDT

Dollar General items never stocked

I'm tired of going to buy items that are on sale and nothing is ever stocked. I always check product availability before going and it will tell me it's in stock, get there and nothing! I even check while standing in front of whatever I'm looking for and in stock means it's not there until the day after the sale is over and it magically appears. Not to mention rude manager who makes up rules and won't honor sale prices.

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DawnArgenbright
US
Oct 13, 2019 8:46 pm EDT

i live in charleston sc and i have the exact problem. i go in to buy the sale items on the ad and there are never any on the shelf or in over stock at the top of the shelves. THEN MAGICALLY they appear on the shelves after the sales over.

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10:22 am EDT
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Dollar General inept, rude cashier/manager: fire her now

Items rang up wrong. She would not adjust. Said I was being rude for wanting the correct price, which was posted on the sign. This was at 10 a.m. Saturday, Sept. 15. She should be fired and I should be compensated for this upsetting retail experience. Meanwhile, her low-life friend said she's had enough of my mouth. I said, "This is great: I'm rude because I want the correct price!" Skanks should not be allowed to loiter and distract the already unqualified cashier, then be rude to customers. RSVP

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12:18 am EDT

Dollar General workers

I went to store #14617 at 8:00 pm and all the good you put outside was all ready in the store blocking all the isle where I could not even get down the Isle that I wanted items from. I know the workers has to bring them in at night however it should not be as early as it was. If it was there at 8:00 pm all ready how much earlier was it actually put in the store blocking the isles. The weather was clear and sunny all this day so it is not due to the rain. The store is not kept up clean as other Dollar General Stores. Thank You and I hope this problem can be resolved.

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2:20 pm EDT
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Look I spend a small fortune at this store monthly. Someone that knows how a business needs to operate needs to address many problems with this store. Many times I go there several of the employees are just standing around and talking when many of the shelves are unstocked. One of the coolers up front for drinks has been out of service for months. Now the...

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6:19 pm EDT
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The oakdale california location is disgustingly dirty, cluttered, and unorganized. The employees are either rude or untrained. The manager doesnt care. There can be 8 people in line and one checker. The manager will just walk on by and never offer to help. There is so much unstocked inventory that you cannot walk down the isles. Ive tried about once a month...

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6:26 pm EDT

Dollar General jamond thomas

Mr. Thomas at Dollar general in wetumpka Alabama. Cursed me and my family out because we wanted change back. And he was calling me [censored]es. And just totally disrespected me and my kids out. And said what you wanna do . Like he wanted to fight me and my kids. He act like he is racist. I will never step foot at that Dollar general again. It's a shame that my kids feel unsafe when we go to a public place to shop. I will not tolerate his behavior.

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11:18 pm EDT

Dollar General complaining about rudeness being unfair

I went into the dollar store in dequincy Louisiana 70633 to buy a pack of cigs an a cold drink I was at the cash register an thi guy just threw 4 cases of cases of cokes on the counter I thought he was just putting the cokes on the counter an right before my eyes she said oh u going let him go before u an started ringing him up I can't not believe she did that to me that is so rude I can't believe y'all like that work there every time I go in there there so rude to me y'all lost my business Jonathan guillory

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9:23 pm EDT
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The manager of this particular Dollar General Store is a racist. She berates the black employees in front of customers and if the customers complain about it, she blames said black employees. She is driving business away from this store, and I'm not sure how many complaints it will take for the corporate office to do something about it. I have NEVER in my...

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12:48 pm EDT
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I was shopping it was cold I had a hoodie on I picked up a pack of socks and took the tag off put the tag with my other items and put the socks in my shirt pouche, she scanned the tag and I was counting change when the man behind me said I have it, handed her his credit card and said add a pack of Marlboro lights too I'm in a hurry I took my receipt and...

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11:28 pm EDT
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Dollar General the store is dirty and cluttered and no carts are available.

This store is very dirty, cluttered, and the isles are impossible to pass through because stuff is all over the floor. The shelves are almost empty in some areas. No carts are available. I had to walk outside and clear around the store to the back in order to find a cart. When I asked who the manager of the store was, the women said "I am, do you have a problem?" She said it in a disgusted and almost threatening tone of voice so I didn't engage her. I won't go back. People are constantly complaining that there is never a checker or they have to stand in line forever. I hope something can be done because treating customers like this will run the business off.

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j taylor
US
Oct 26, 2022 9:01 am EDT

I live in small town in Illinios have been to at least a dozen different stores in different towns. less than a handful are always neat and well stocked. I think it comes down to management. There is definitely a staffing problem. They expect staff to run back and forth between stocking and cashiering. If the manager is a good manager, they are able to retain a good team. It also comes down to type of district manager in any location. the problems start at corporate level, they want the most out of the lowest paid employees on the floor. Not enough room for amount of stock sent to some smaller locations.

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Terry ciarlante
US
Sep 16, 2019 5:32 am EDT

That seems to be the biggest complaint about Dollar general, isles full of carts with the mdse and nothing put on the shelves. This company needs to take some lessons on organization of there stores and train there employees . Hold them accountable for there actions. It could be a great little store if there employees were friendly and you had mdse to buy

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11:39 am EDT
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On August 10 while cleaning my kitchen a broom purchased from the dollar store feel toward me and cut my face. The plastic covering to the handle had come office. I didn't think it was a big deal because I was just grateful it didn't hit me in the eye. However, when I Iooked in the mirror I had a big gash on my face. I immediately began to disinfected the...

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11:18 am EDT
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The name tag says ALE. She insisted on Teaching me (a very Midwestern accented woman from Michigan) Spanish. I spent 20 min one day not being rung up because she insisted on teaching me Spanish. She even got other shoppers involved who also spoke Spanish. She Stares at me and follows me around the store. In fact that will most likely get worse as I am sure...

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7:34 pm EDT

Dollar General management and non employees working

I once worked with the company. Enjoyed the customers for the most part. Worked with some great woman. Had issues with the night cashiers jobs that were put upon me. I had to go light duty so that helped some. Came to the point where I couldn't do my job as night cashier and offered mornings/mids on the days she had open. At that point she was no longer willing to work with me, she let me go. We went through a few employees during my time. The only constant with this store is that when the manager works, her boyfriend is there. He is either standing/following customers to see if stealing, hovering over the gate to registers when she is at them. Always jumping in guest conversations, directing wherever they might need to go. Helps with truck, recovery, hangs in stockroom when she's back there. I was just wondering if that was normal or does every employee get to have that benefit? Time and time again she has gotten away with it. We would get in trouble for not getting much done while she is getting her stuff done plus with help. Now, I was told to go to another store and shop. I gave her a few days to get over it. And now they both ignore me and my husband. It isn't how a manager should be to a customer. Civil not rude.

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5:13 pm EDT
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On August 31, 2019, I went to Dollar General Store #15141 located in Lewisburg, WV. I came to purchase variety of things plus rent a Rug Doctor. I looked at them different times before this day and there was always a sign hanging up on the display stand stating they had a Rug Doctor Pro Spot Cleaner/Detailer for $24.99/24 hr. rental or $19.99/4 hr.rental...

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1:33 pm EDT
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Was going to buy a few things for hurricane and grabbed a 18 pack of Busch beer got everything else went to checkout and lady said beer wasn't on sale I tried to tell her the sign on the cooler door said it was she said her boss took them all down I told her she must of missed that one and the next thing out of her mouth was I can't over ride it. So I left and was very upset. I didn't purchase anything

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6:18 pm EDT
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Dollar General the store, rolltainers and the manager

Store 14211 kalida ohio. This manager is a very rude lady. When she talks with me she just laughs like I'm a joke. She always has a comment on how she is fully staffed like, she don't need any help. Ok, so answer me this. When I shopped there today, Rolltainers were at every endcap. It was very hard to get thru the aisle. Shelves were not recovered and low. So, miss manager. Stop talking down to me, talking to me like I'm a joke. You obviously do not have the staff that knows how to take care of your store. Your place looked no different than any other dollar general. Maybe if you gave me a position, your stock would be on the shelves instead of sitting in the boxes on Rolltainers. Lower your ego and stop acting like you are better than others.

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Update by Cheryl Rust
Aug 31, 2019 10:51 pm EDT

No. Not at all. I help my coworkers, always have ... Don't want to work there anywayz ...

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7:00 pm EDT
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Every time I try to use a coupon they don't scan . The manager Michelle was very rude today I asked why it wouldn't scan it was the right coupon and not expired. She agreed but told me she couldn't help me and she was the manager so don't ask for one. I complained before and all the response I got was uninstall my dollar general application and re install...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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