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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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N
3:25 pm EDT
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What has happened to this location? It use to be really neat and well stocked. It seems that the manager was on leave and the substitute is not as good. The staff does not seem to follow thru on stocking and you have to go search for someone to ring you up. The aisle are cluttered and you can't push your cart thru. I hope you can bring back the previous manager. She ran the store so well and it felt like a community store.

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T
2:46 pm EDT
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Lipan is a small town population 435 . We where very excited to have a Dollar General come to our town so we don't have to drive 20 mikes to the nearest store to get something we need but since the Dollar General has came to our town everyone we go the this location 9 times out of 10 they are outta Dr pepper . I can understand this happening acctionally but...

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W
8:56 am EDT
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I am a former employee of dollar general. I'm the only one wh has been there over a year. For starters they forced me to be part time all because I had a second job that didn't interfere with my work time at dollar general. After that the new store manager then took me from 30 hours a week to 11 hours a week. I was off 8 days cause not only was I scheduled...

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P
9:42 pm EDT
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I went to get some groceries at DeKlab Illinois south 4th street location and when I went to pay for my pop which had 3/12paks for $11.00 below it was not honored by the store. As you can see in my pics it was marked 3/$11 but Manager would not honor this. Her response was that corporate sends down the strips that go on the front of the shelving that are...

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T
11:10 am EDT
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Dollar General melvin veach stalks me

Melvin Veach stalks me and he works at the Laverne Oklahoma Dollar General he rang up 4 charges on my credit card this morning and it took all my money for food. He pretended he was on the phone with your central office. And told me all my money was put back on my credit card...but he stole my money! Why is this going on here in Laverne Oklahoma? How can workers be allowed to target and steal money from customers? He took all my money off of my card! And then lied to my face! Sick of him and a couple of others who steal from me and others!

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T
3:13 am EDT

Dollar General delivery trucks sitting in parking lot of the store leaving the truck running all night

I called the dollar general and talked to a Lilly the assistant manager last night @ 9 pm. I informed her that the delivery truck running outside the store should be turned off by 12 I was being generous with the time. Your company prides themselves on putting there stores in small communities, well guess what ? Our bedrooms are right outside that store. The law states and this is the law # 2018-15 . No noise, back up horns, truck noise after 11 @ night. Here it is 3 am in the morning and the truck is still running. I've complained recently about delivery trucks b/4 8 am now I am complaining about trucks running all night. The drivers spend the night in the truck and leave it running overnight while they sleep, .unfortunetly I am not able to sleep. It's detrimental to my health. Called the police he turned it off right b/4 they got here, after they left it started again. Three strikes and your out. Unfortunately you don't take this serious b/c it goes on now everywk enough is enough so many complaints and the city will fine you maybe that would be better since being nice and writing to you and calling the store isn't enough. This won't be the last time you hear from me b/c tomorrow morning I will be @ the store complaining to your manager. I will leave my name And number tomorrow with the store manager about this problem and hope that it will be rectified

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Update by Terry ciarlante
Sep 05, 2019 10:56 am EDT

NO the law is in Atco N.J. 2018-15 No Noise after 11pm to 8am. Anything detrimental to the health and well being of the ppl. Since they chose to put there building in between two houses they must respect how we the ppl feel and we feel we don’t want any trucks running leaving diesel smell to come into our bedrooms . Noise like backup alarms on there trucks and there radios playing sorry you have a hard battle with me believing any of what you are saying since I experience this @ least twice a wk. Hey they can buy my house to expand there parking lot which would be there best bet!

Update by Terry ciarlante
Sep 05, 2019 9:48 am EDT

I don’t care who, what, where or why, bottom line is it has Dollar Generals name on the side of the truck they are responsible for there stores deliveries. Not here to debate, just fix the damn problem and stop letting drivers do as they please. Kinda funny that once I went & spoke with the manager and not the little puppets In place things got a little better b/c he talked to the drivers.

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C
1:01 pm EDT

Dollar General consumer confidentiality

To whom it may concern;
   I've sat on this for about 3 weeks now, hoping that my feelings would pass, and they were just due to my son's bad experience working at the Bonne Terre Dollar General Store. But the longer I think about it the more upset I've become, and have decided to give you all an option to take care of this problem before I'm forced to.
   We live in a small town, so everyone knows everyone's business. While waiting in the checkout line, a friend of ours listened to your cashier named El talk and tell lies about my son and family's personal business. In particular that we have guns at our house. She has ABSOLUTELY no business sharing that information with ANYONE! If I hear anything else like this, I WILL file a lawsuit against Dollar General without hesitation.
                  Most Sincerely,
                C.D.Johnson

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W
9:01 am EDT
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I am Walter Mansfield and live at 211 W. Grand Ledge Hwy. which is right next door which means the Dollar General Store is right in my back yard which also does not please me. The problem started with the construction. During the excavation it was obvious that there was going to be a problem with the drainage of a low spot on our adjoining property line...

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D
3:44 pm EDT
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I had three probems with the same associate. First, I had cat food that was advertised for a price, but not ringing up that price. The associate said the ad was no longer valid and didn't want to change the price. The ad was hanging in front of the cat food in the aisle. If it wasn't valid, it should not have been there for customers to see. Then, I had...

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L
1:47 pm EDT
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This afternoon I was at your Dollar General Store located at 830 49th St N, Saint Petersburg FL 33712. I stopped to pick up some food for my goddaughter. While in the checkout line near the front door a man began to curse at me and other customers. He came in and out of the store daring people to say anything. He had backpack a bicycle and metal fixture to...

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D
12:14 pm EDT
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This store needs immediate attention. You cannot get down aisles because of merchandise piled in carts. A handicap person could not shop here because of aisles being blocked. Merchandise cannot be found because it's not where it should be. It is the only place to shop in this town and I believe the prices are escàlated because the compañy knows there is no...

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J
8:56 pm EDT
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I checked several stores throughout the state of Wisconsin and cannot find Clover Valley dill pickles. I usually buy the very large jar but none to be found. There are Mount Olive pickles, but they are the worst I ever had. Bring back Clover Valley. Also cannot find the sweet spicy sliced pickles. If this change is a money issue, most people would pay a little more for a product they like.

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A
1:09 pm EDT
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To whom this may concern and the corporate office in headquarters I'm filing my complaint on store 5690 west 70th street in shreveport La 71129 store manager P.J on July 27, 2019 he hired me fix the schedule told me he will work with me on everything I needed to know about the store and what I didn't know he will teach me in training me on how to do so will...

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A
3:48 pm EDT

Dollar General store manager. vicki...

The store manager Bard me from two stores for a shoplifting incident that I was not even involved in no police report was made no arrest was made. I'm highly embarrassed I am highly inconvenienced as Dollar general is the only store in my town to shop when she told me that I was not allowed in the store she screamed it across the parking lot which caused further embarrassment I have spoken to a lawyer about this he says I have a very good case if you cannot resolve this and this lift my name of that list then my attorney will file suit against you for everything possible. I made a verbal complaint with someone at your corporate headquarters a week or so ago and I have not heard back from anyone my attorney suggested that I make this attempt to resolve this on my own before he gets a hold of it. So today I am asking that you tell Vicky to leave me alone . For her to lift my name of the band that she has me for two stores Dutton and section as I did not get caught shoplifting, I no police were called no report was made and there was certainly no arrest. It seems to me this lady has no has no case against me therefore I should have the choice to shop at Dollar general if I want to Sincerely, Amy Allen August 22, 2019. Please let me know something as I would not be able to stand the embarrassment of trying to shop and getting yelled at or officers called

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V
11:49 am EDT
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I purchased a box of Special K Fruit and Yogurt from the listed above location on 8/21/2019 and went home to eat some cereal. I ate my first bite and gagged and threw up and screamed it was such an unexplainable horrible nasty taste in my mouth. I told my husband I will never buy this flavor again. It was so bad until I looked at the box and discovered that...

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F
8:10 pm EDT
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I went into a local store to get some Fancy Feast cat food in the box (12 cans ). There was two girls working in the store. Back door wide open, no one in the back. NO manager on site. I waited in line and asked one of them to go into the back and see if they had any boxes of this cat food, and was told that as soon as the cashier was done with a current...

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G
1:29 pm EDT
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i was in there yesterday and the casher and manger was talking [censored] about me for no reason and i just went in there today and the manger they same one just thru my money on the conter and thur my reciep nothing said hi or anythang i don:t deserve to be treat like this it a guy manger i will never walk in that store again very poor service.and the dollor...

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L
11:13 pm EDT
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Dollar General Your assistant manager

I was in one off your stores in salter path North Carolina on August 18 at around 7-8 pm I watch one of your manger yelling at one of your employees so bad she was crying she was a older employee I believe her name badge said Marlene I've never seen a manger talk to and employee like that ever and to make her cry in front of everybody this is unexpected from someone that is suppose to be in management very disappointed that you we let your manger speak to someone that way

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C
12:14 pm EDT
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I want to mention that I have worked in Retail Management for nearly 40 years. I am retired but that doesn't stop me from rating my service! 1) Customer Neglect: Part of my purchase was that I had bought six glass bowls. While the employee was placing them in one bag, I heard that these bowls were being clanging against each other. I had mentioned that...

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B
9:02 pm EDT

Dollar General cleanliness and organization of store is awful

The outside of the store in Sharon Tn looks as though it's one of the last stores standing after Armageddon, the manager sits in her car leaving the store fully unattended to smoke all day, the other employees have no clue most of the time where anything in the store is and act as though they themselves are lost as Easter eggs, the store inside is completely horrid, it needs some major attention it's pathetic the grounds outside look horrible trash everywhere nothing is picked up rarely ever mowed it's ridiculous

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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