Dollar General
Reviews and Complaints

Bought two packs of Misty Blue 120 today. Got to my car and noticed the cashier had placed the menthol instead of Blue in my bag. Went back in and told the cashier that I needed to exchange them for blue . She said she couldn't exchange them. Showed her the receipt, she still refused to exchange them. Talked to the store manager and she refused also.
I am a frequent shopper at Dollar General and feel I was treated wrongly. I would be afraid to shop anymore at a store that doesn't allow exchanges .

Dollar General has always been my "go-to" store, but I actually left my partially-filled basket and walked out today. The three stores near me leave boxes and carts for stocking in the aisles, but they don't stock, and you can no longer even push your cart down a single aisle because they are almost totally blocked. Two other customers walked out with me today. This applies to the newer store on East Berry St., and the two stores on Mansfield Highway in Fort Worth, TX. You're losing customers because of this, and even though I've always been one of your most faithful customers, today was the last straw. I'll be going elsewhere in the future.

I use this store at least once a week. It is the dirtiest store, the supplies are left in the ailses in the carriages, so the shoppers have no carriage. The floors look like they have never been washed.

I am sure you need to make a visit to this store and see that someone is not doing their job. If the state comes in I am sure they will close the store.

I had tried to use $2 off gain digit coupon twice for gain fireworks scent boosters and it didnt subtract from my total.. I ended up having to buy them 4 times! Twice at full price, then twice it finally used the digit coupons..
The two times the coupons didn't work, the managers said they couldn't do anything about it and to contact corporate about it..

I was at your store on victory dr. I was at the register for a couple of minutes. I'm not complaining about that, it's just the cashier said that I should have rung a bell which I did not know. I've been to a lot of dollar generals, I've even worked at one a couple of years ago. I've never heard someone having to ring a bell.I thought that the cashier is supposed to keep an eye on the register and always be in the view of the register. She acted like it was my fault that I didnt know, at other Dollar Generals you dont have to ring a bell.

I live in Topeka KS and shop at the location on 10th St.
The management has made the choice to have ALL lights out in the parking lot. I should not have to tell you but the parking lot is very very dark. Dollar General has made the decision that saving electricity dollars is more important than customer safety. A person can fall, be robbed, get hit by a car, etc., etc. Your corporation will be responsible when there is a situation, as you should be. Corporate greed is disgusting and endangering customers for the almighty dollar is a shameful act. You deserve every lawsuit that will come from this.

Ok, I want complain for my mom in-law. She has to much heart to tell anyone what went on in DOLLAR GENERAL A1A, Cresent Beach. I went up yesterday to apply the onsite hiring interview. So, it was not to surprising, The manager was working on register and boyfriend was hovering over the gate, He is up there more than he should...overnights, anytime no new management. Recovery, security interacts with customers.Not sure why hes not on payroll..
As for the main issue .The reason I decided not to go in...My Mom in-law said she was leaving for health reasons but could work a few hours a week...Reply was noone is going to tell her where or when they can work anymore and Shop at different dg or shes going to tresspass her. She lives 2 minutes away from that store.

I do know one thing the way she puts them down, punishes them by their schedules.Her working as 2 people getting extra done when the rest of them struggle to keep up as one( they dont have boyfriend help)..Thank goodness my mom doesn't work there anymore.

On Aug. 05, 11:30 AM, I was going to buy Keystone beer on sale for 6.95 for 15 pack. Went to register to pay and clerk informed me the store was not honoring POSTED sale price (Reg. Price 8.95).
I informed her that DG needed to honor posted sale despite her excuse her register was not deducting sale price. Also management had to honor sale and take down wrong posted price. She also mentioned that several customers complained to her and manger before me.
She was rude, unperceptive and had Manager to tell me buy the beer at regular price or stop shopping there. Very rude and insulting behaviors. I've shopped at DG since inception. I demand investigation and apology from Cashier and Manager along with disciplinary actions.

On July 1, 2019, I purchased two Lego sets and a few greeting cards. When I wrote a check for $32.08 the cashier had trouble running it through the register and the check kept getting jammed. Instead I used my debit card and she still had trouble with it. It finally worked, but the register would not print a receipt. I went ahead and left, thinking all was well...I got my bank statement in the mail today and found I was double charged for this amount. I went to the store and asked about it, Manager told me there was nothing she could do, as it was all handled at the Corporate Office. She gave me someone elses receipt after tearing part of it off and told me to do the survey to get my money back. I called the 1-877-463-1553 number and was referred to 1-800-678-9258, called this number and was told to call 1-615-855-4757. By this time their offices were closed and I left a message. If this was only for a couple of dollars I would just let it go, but $32.08 is more than I care to lose. My name is Gyla Jean Wills and my phone # is [protected] I would like to hear from you as soon as possible. Thank you in advance.

The dollar general key holder for 9522 Ruben Riley. Spit chewing tobacco at me when i was checking out. It was very disgusting. Why can he chew while he is working. He is extremely rude. He acts like it is a chore to help customers. He coughs ans hacks on people. He smells very bad. Something needs to be done about him. He never smiles or helps a customer.