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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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C
9:03 pm EDT

Dollar General frozen sausage biscuits

Today, 7/29/2019 I purchased a frozen box of Sausage Biscuits from dollar general on us 20 Swanton, OH today that was dated "use by 04/07/2019" ! This is unacceptable! I have the receipt and product. What will be done about this? I noticed that there was only one person in the store. She had to stock shelves, dispose of boxes, man the register and watch the front door, etc all at the same time. She was very friendly!
If there are problems with your distributors, fix it. No customer should have to drive back to a store for an eatable item that has been expired for 3 months!

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Sanction
US
Aug 08, 2019 12:48 am EDT

Buyer beware, its up to YOU to check dates on things you buy.

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J
3:16 pm EDT
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Dollar General filthiness

We have 3 dollar general stores in Brewton Al. community. I visited the store on Douglas ave. Twice last week. This has to be the nastiest filthiest store of any retailer in town. Just absolutely horrible. Everything is a complete mess. Why dont you get it clean? If you dont believe me or want to send someone i will gladly send photos. Just pure gross neglect by your district manager and store manager. Maybe the new store want end up like this.

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9:25 pm EDT
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yes my name is douglas viers i went in to my local store this evening earlieri went in purchused a item that was listed for weekend sale then went in to buy another of the items plus more of the listed on sale items that were still clearly marked on sale "50%" off items went to cash out an cashier told me "these items were no longer on sale " i asked yhey...

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J
8:59 pm EDT
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Shop there all the time I mean almost everyday...used to. Since the new cashier angel has been there, never greets customers, acts like she would rather be somewhere else while ringing your purchase up, NEVER ask if you would like a bag or your receipts and NEVER thanks the customers. Don't bother asking her for help she stays in office or whatever i...

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G
5:30 am EDT

Dollar General shopping

I have been a customer of the location on Vincennes St. in New Albany, IN for a few years. I went to this location approximately 2 weeks ago and was told I was not allowed to shop and when I asked why, the salesperson stated that she did not need to give me a reason. About a week before i had been in there and i must have caught the cashier having a rough day. She did ask me if she could help me, however, she did so extremely rudely. I told her i had been looking for some shampoo and conditioner and I pointed down the pet aisle (about half of one side is the clearance items), and said "I think I saw some cheaper ones down here" to which she replied in a very condescending and snotty tone "That is the pet aisle". After she went to ring out a customer, I went down to the clearance items and grabbed a bottle of conditioner. I took it to the front and.showed it to her and said "I found it in the pet aisle" and then walked out of the store. She came out behind me and screamed at me that i wasnt allowed back in. Knowing I did nothing wrong, i didnt think much about it until my.visit a couple weeks ago. I have to admit that my appearance is a bit eccentric. I have blue hair, tattoos, and piercings. My fashion choices are not what most others choose to wear, however, I've never been treated so disrespectfully, based on what I feel was my appearance, at any store before. I thoroughly enjoy shopping at your store, but the rude staff at that one store has caused me to not work to shop at any of the other locations near me. I appreciate you taking the time to read this and hopefully we can have some resolution

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7:31 pm EDT
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I am usually not one to sweat the small things. However, I am a college student who works part time and lives paycheck to paycheck and is also trying to plan a wedding. When I saw that Dollar General was offering a digital coupon that would give you five dollars off of a $15 purchase of school supplies, I thought about how desperately I could use new...

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B
2:30 pm EDT

Dollar General didn't get my last check

So I get paid on my money network card every Friday and last week didn't receive my pay. I did end up getting let go the beginning of this week or end of last week but I still should have received my last pay and the store manager isn't responding to anything I say. I was working at the store in Janesville Ca 96130. I don't know what to do or how to handle it

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10:28 pm EDT
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# 15373 store 1247 W 68 ST Hialeah Fl 33014 on 7//22/2019 18:29 PM $3.14 .I had brought 2 bras at store #15373 one i tried was great other i know size was bigger so did not try, wanted to see if other store could change for correct one. The young man cashier, I said here is the one i want and the one in bag i want to change, So he grab the bag and threw on...

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9:59 pm EDT
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on saturday july 20th, 2029, at 8: 45 i arrived at the store. i was stopped at the entrence by a employee . she stated that they were closed. i asked the employee what time do they close.she said 9.i told her its 8:45 i still have plenty of time. she told me the register shut off automatically . thats a new one on me! i told her i just need 30 seconds .then...

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7:24 pm EDT
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Wireless ear buds priced for $5. When scanned it came up as $10. I showed manager of store and she told me I was correct on price but she had no way to lower price to $5. Didn't get product. I'm upset they didn't honor price it said it cost. I go to this store all the time. There's a Dollar General 1/4 mile down road I'll start going to if there is nothing...

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S
9:37 pm EDT
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The store is always a disaster it's only a matter of time before someone gets hurt trying to walk through there. These pics are around 630 in the evening. A very busy time!! Please email me what your thoughts are . [protected]@hotmail.com It's like this daily . It's strange because all the other stores are clean and organized. Please help we're sick of this.

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5:57 pm EDT
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Dollar General two young men working

I just visited this store to run in for a few items.notice a young boy around 17 and young girl around 16 stuffing items down their pants followed them down several
Aisles to make sure that is what they were doing and yes they were stealing.
I alerted the 2 young men working the registers and one young man yells across the store what I had just told him and the description of the people stealing .if Dollar General is going to let worked cover for people stealing than Dollar General doesn't need to raise prices for loss of merchandise.this is not the first Dollar General that I have been in and witness people stealing .

Debbie Matthews
Madison TN

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8:51 pm EDT
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The girls name is Lizzy she was very rude I didn't wear my glasses I thought I handed her a 10 and a 20 but handed her a 5 and a 20 she said lady do you not have enough cash do you have to put your [censored] back I said ma'am my stuff is 26 dollars she said like I said you ain't got enough but I am not the first she is always nasty to all customers I ask for the...

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J
2:08 pm EDT

Dollar General service and policy

When has dollar general started making you leave your purse at the front door I have my important things in my purse the lady Kalia said it's leave my purse or shop else where I was pissed I asked who was the store manager she said Patrice no last name but who and when did dollar general put into policy if I didn't leave my purse at the front I couldn't shop there ok so I took my money to Family Dollar where I don't have to leave my purse at the front and I hate Patrice wasn't there to tell me herself because I would like to speak with her boss to ask her why would she agree to let Patrice tell customer's if they don't leave the purse with their personal information in it up front to shop some where else I advice anybody not to shop at this dollar general because of that policy it's not right

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1:53 pm EDT
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Dollar General front door

I shop at this location at least 5 to 6 times a week maybe more just a estimate . Over the past three to four months the front door have not worked properly. The workers in the store have fans going behide the counter trying to stay cool do to the air going out the door. I have ask the manager Mr. Brown how long will it be before they repair the front door. He replied, " they are working on it not exactly sure when it will be repaired. I spoke with him around the first week in June. The door was repaired for a couple of days now it's down again. Dollar general need to pick up the past as to protecting their customers and employees. That door can save a customer are employee life alerting them when it's open. We are living in a dangerous world today have the door wide open the entire day is not the best thing for the employees without a security on duty. You have someone wife, daughter, son, and husband in your hand their safety should be first priority. A concern customer.

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9:23 pm EDT
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Dollar General coupons

I checked out around 7:45p.m. on Saturday, July 20. I tried using my five dollars off of a 25 dollar purchase coupon and didn't receive it. The cashier told me they don't work after seven now. There is nowhere in the fine print that says this. I have been couponing there for months, and I was upset over the recent change of not being able to use my five dollars off coupon with my two dollar off coupons. I go out of my way to buy diapers from dollar general, but I'm considering taking my business elsewhere. Reconsider this change.
Shannon

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M
10:58 pm EDT

Dollar General wrong person arrested

Me being michael strawn father of kristen strawn. Kristen was arrested this afternoon for trespassing by glencoe police dept, glencoe al 35905 officer simmons. Teresa franklin being store manager told me she had no name, just blond female when she filed complaint this morning. Franklintold me she had no name nut she had warned the female she was not to be in store. My daughter kristen does alot of shopping there an has never stole anything, never been warned about going there. I asked mrs franklin to show me the tape of my daughter an sht tried to but some reason couldnt pull up the tape. I assured frankin it wasnt my daughter. I told mrs franklinthere was a blond female that stayed at my house until couple weeks ago. I made her leave my house because she told me she got caught stealing from the dollar general. I made her leave my house at that time. I called the police an asked for officer mckinsey to call me back. I left a message on his phone asking him to call me. He never called. My daughter arrested today was a mistake, shes in jail now an i want to know how my daughters name came up when manager terase franklin told me she had no name. Im going to my attorney tomo morning. Im also going to tv news. This is wrong an i want answers why an how this happened. My number is [protected]. Glencoe alabama glencoe police dept. Officer simmons arresting officer

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7:48 pm EDT
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The new manager, she is a old( well appears to be an old lady), she's always grumpy and frowning. I have been living in this area for over seven years and she is by far the worst. This is my second incident with this rude lady. The first incident she told my daughter not to be running in the store, she's 6 years old, that was not her place to say anything...

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M
4:10 pm EDT
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Dollar General store

I don't understand why the President or CEO Todd Vasos doesn't review all the complaints listed for Dollar General. I am an employee there (to be former employee) and am displeased with how the corporate office expects us to work with limited hours and stock shelves and clean the store. I am not the "Energizer Bunny" with excelled speed. Are the "Employee & Customer Complaints" every addressed? Don't tell me that you have one person (if that) answering complaints. It's time for corporate to come to each store and work just a few hours to see how everything works.

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Terry ciarlante
US
Sep 16, 2019 6:58 am EDT

Isn’t that the truth, the CEO or corporate headquarters really should be ashamed of themselves to produce a company like this. Listen all companies want to make money but if you don’t put the mdse up on the shelves or keep it clean and neat no one wants to shop there . Real simple train your employees and get a grew that cleans, and grooms your company

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A
8:18 am EDT

Dollar General empty shelves

DG is the only place in our small town to buy necessities. It's my understanding they get a truck two times a week, yet the shelves are always empty. Especially common items. Either they don't keep shelves stocked or management does a poor job ordering. It used to be I'd rather shop at DG but it's so frustrating I'm ready to drive the 10 miles to go to a store that can keep their shelves stocked. The next time I'm there I will take pictures and post on here

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Judy Beaver
US
Nov 28, 2022 11:59 am EST

I stopped shopping at the DOLLAR GENERAL stores, yes, reason, shelves are always empty. The other reason, ONE CHECKER with long lines...! I am wondering, because of all the odd places Dollar General has built those stores in, are they going to close them down as what they call a grocery store, reopen later on as what, what is really going on?

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
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Dollar General is ranked 13 among 124 companies in the Retail Stores category

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