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Dollar General
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1.2 7 Reviews 3847 Complaints
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Dollar General Complaints 3847

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9:08 pm EST
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I went to this location after having a bad experience at Kroger and got my probably $30 worth of merchandise to the register only to find that there aren't any employees. I walked the whole store and wasn't able to find any. The only person I saw who might work there was sitting outside talking to someone. This is no way to run a business. Sadly between dollar general and Kroger this week you all have made Walmart som money.

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11:22 pm EST
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Dollar General employees

It is no wonder this store can not keep employees. My daughter started working there last week and she has been ruled to death by the dumbest rules. No breaks, no snacks, not even a tiny snack, not able to sit down for any reason, can't walk outside for any reason, can't purchase anything in the store while in uniform, not even a soda while on shift. Her schedule changes whenever the managers feel like it without any warning or consideration and whenever she questions "it's a rule". She's part-time and that gets thrown in her face a lot. She's a hard worker and they like working with her but I am tired of this treatment. She is young and does not realize that this is not how things work. You will never keep employees here.

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6:32 pm EST

Dollar General everpet multiple cat clumping litter

Jan 2019, The 1st of this year, the changes in the DG store brand cat litter Everpet are terrible. The color is now dark grey, and has NO ODER CONTROL. And within using 1- 20 lb box, my cat developed a very bad urinary tract infection. She got so sick so fast I almost lost her. The vet gave her an antibiotic and steroids to get better. She's still working on being able to eat, drink and potty. She has really suffered. She has NEVER had this happen to her, and she is 18 yrs old. She didn't need something like this bringing down her health!
I had used Everpet cat litter for a few years now. And it was a better price and worked as well as all other litters.
It also had great oder control. It was also the only cat litter my cat could use without getting itchy and having problems. Then, In Jan 2019 it went from a very light gray color to an extremely dark gray color with a bad smell before I even put it in the litter box.
It gave my cat a urinary tract infection and that is the deal-breaker.
Symptoms began with her trying to go pee too often, and only a tsp-a TBS at a time. Then violent vomiting until nothing left. Then not eating... Then to the Veterinarian... An expensive trip no doubt. But she's my baby. She's still improving. You're Putting pets at risk to lower the standards of your products for your gain is UNACCEPTABLE.

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Jack 2015
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Feb 06, 2019 9:34 am EST

I hate to tell you this but I think this may be do to the fact that your cat is 18 years old.. it’s kinda ridiculous I think to blame the litter.. but what do I know

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12:15 pm EST
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1) she's a slob that leave her open gold fish crackers laying all over the store half eaten along with mountain dew bottles half drank and makes all the others clean up after her. 2) i'm so tired of her treating the other workers one minutes like her pet then when someone new comes in that is good with running the store, she starts treating them like crap...

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11:01 am EST

Dollar General customer service

I went into Dollar General this morning to purchase an item. The price on the shelf tag was $1.85. When I got to the register, it rung up $2.00. I asked the cashier and she called the manager.
The manager was so rude stating, "Prices change everyday. It must have been a price change. I'm going to override it this time."
The fact of it is, if it was a price change, they should have changed the price on the shelf tag.
I am in that store often because it near where I work. And the price for this item has been $1.85 for quite some time.
It was not necessary for the store manager to be so rude while doing her job!

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Jack 2015
US
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Feb 05, 2019 6:12 pm EST

sorry. they sometimes don’t have the time to change self tag labels right away. especially for a 15 cent difference. I mean really. they even made it $1.85 just for you and you still find something to complain about.

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11:17 pm EST
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I came to this store to get the product that I needed. There was someone waiting for the cashier and the cashiers were all in the break area by the restrooms on their phones laughing and talking. I went to the doorway and informed them we were ready, meaning we were ready to checkout, and the cashier that checked us out busted out in laughter after I walked...

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8:21 pm EST
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Dollar General condition of store

Recently the store has undergone new staging which was great but manager is not running effectively. Store has product in every isle you have to get around. Only one isle you could easily get thru today. Also there is always long line to check out. It looks so unorganized and dirty. Someone needs to give it some attention. This was nice store in years past but sure isn't now

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6:56 pm EST
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02-02-2019 I was standing in line at the che checkout and a large neighborhood dog licked my hand. When I told the dog to quit the clerk told me oh that's just General. I told her i did not like animals licking my hand. They make a practice of feeding this dog on a regular bassis. This is the second time this dog has come in the store and licked my hand a...

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1:16 pm EST

Dollar General cashier josh

I stood in line 10 min which was linefor 2 registers. The second register guy josh was replacing a receipt tape for first register and I inquired if other register would be up soon. He said it would be a minute so I waited where I was. In meantime a man came up when he said he was open. I was heading there and the other customer just gutted ahead. Josh did nothing even when I told both I had been in line and customer said he did not care. Josh totally ignored me and took care of the man who jumped in line who proceeded to tell netogo back north and was rude. I think Josh should have let guy know I was next as he clearly knew. This store is very unorganized all the time and the clerks are always just standing around and doing as little as possible.

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10:20 am EST
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I downloaded coupons before i got to store it took off some but didn't take off the $5 when you spend $25 or more. I spent 79.54 so it should have came off. I showed the store manager that the coupon was downloaded and he told me " well better luck next time" and walked away which was very rude and unprofessional and the problem didn't get resolved.

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8:35 pm EST
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Sandi, who works at DG in plainview Tx on 5th st is not a good candidate in my eyes. I went in on January 29, 2019 and she was on FaceTime, i came back in a few hours later and she was still on FaceTime.. I've seen her sitting on her phone multiple times when i go in and it's such a shame that DG is okay with this. I've heard from one of the employees that...

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10:27 am EST

Dollar General your company

The way u treat ur employees is horrendous. I live in a small town in the midwest.its like 40 below and automatic doors u have wouldnt close on the store. Your solution for your freezing employees...nothin in fact u actually had someone tell them to push doors open and closed for each customer. Im glad i dont wrk for your company. You treat ur employees like literal [censored]. I will not be shopping at any of ur stores.

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Chris1977
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Feb 01, 2019 3:00 pm EST

The only thing DG actually cares about is $$$$$$. If they had any sense, they would've shut down for the safety of everybody. Also, no customer in their right mind should've went out in -40 degree temperatures.

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2:25 pm EST
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Dollar General employee behavior

I stopped by the Wilmore Dollar Store location to pick up a few groceries and an employee (dark hair, neck tattoo, 20 or so year old male) followed me around the store repeatedly harassing and calling me things such as sexy, gorgeous, etc., even though I continued to move through the store and refused to make eye contact with the employee. This was extremely offensive and and this employee should be dealt with. I have warned other women to not shop at this location.

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8:12 pm EST

Dollar General edy's ice cream special sign

I walked into the Dollar General at 7:10 p.m. on 1.26.19 and the sign on the freezer said 2 for $7 for Edy's ice cream. When I went to pay I had to wait for 3-5 mins and the cashier moved my money from the counter like it was a problem. Then she told me the deal did not start until tomorrow or Sunday. I said the reason I picked this kind/brand was because of the sale. She said the paper said Sunday. The fine print was very small and I do no think the signs should be posted hours before the sale (which does not take place until the next day). She was rude and had I had more time I would have asked to speak to the manager.

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we are all fools at one time or another
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Jan 27, 2019 12:38 am EST

Well you are right and wrong there is always two sides to every story . First is your way the cashier was rude this is true it could have been handled better and faster then that. Your complaint against the signs being put up in advance is clear, but if done your way then you will have people come in and complain if the signs aren't up the next day. The employees wouldn't put the signs up until the night on the first day of the sale so whats on sell all day long is what the employees would have to hear. The signs are only allowed to be put up at night time like recovery. The day time is for all the other things to do. For example running to the bank, doing freight, checking in vendors, preparing to switch out with the night shift, and sweeping the parking lot. Night shift you do recovery, put up tags (on Saturday) in preparation for the sale (on Sunday), close the store, and do sky shelves. Everything else is a cross over between shifts dealing with customers (drunk or not), customer returns, the phone, for the mangers constantly running to the front to take something off or get change, and other things spills and such. It sounds like to me that the signs are put up according to the rules by corporate they do the same thing at all the stores around me at the same time 7 to close every Saturday there are five stores around me plus yours makes 6. What you might not know is that around 7:30 pm to 8 pm the sale does kick in the day before, but only for the items that are not on sale during that week for example I found out this past black Thursday the sale can actually be gotten the day before around 7:30 pm to close if you want to beat the crowd that shows up on the actual day.

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4:18 am EST
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Stop playing R Kelly loud ghetto music. Clean up the store, clean up the bums from standing in the entrance and show some respect for the seniors who shop there daily.A man was killed outside the store recently. The same man they allowed to sell t-shirts and conduct business in front of the store. Talking to the manager was fruitless. Your employees don't...

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9:05 pm EST
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Hello there my name is April Chambers I went to Dollar general this morning roughly around 10:30 ish a.m.. gentleman on shift his name is Tyler I went in and purchase some items and decided to go to the clearance section where they have all the clearance items and found Ziploc bags with little cute designs for my son and my daughter. I speak to Tyler whom I...

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7:33 pm EST
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The store is always a mess. The trash can outside has been overflowing for over a week and has trash piled all around it stacked up, the manager is always outside smoking or on her cell phone even when checking customers out she will be texting on her phone. I know this because I was waiting In line for 15 mins while she had her phone up in the top window...

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1:12 pm EST
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Assistant Manager Carlos Garcia said that he wasn't going to work weekends or the closing shifts, claims he needs to spend more time with his kids. Yet he posts pictures on Facebook of him at different bars with his friends nightly. He stated this in a post on facebook. He likes to change people's schedules to better suit his needs without verifying it with...

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7:50 am EST
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On facebook she calling ppl out saying better do this do that. She recently posted a picture of shopping carts out side complaining of lazy customers. I certainly do not want to come back. Talks aboutppl when they come inside making them feel uncomfortable. Takes selfies of aging at work. Rude hate ful. Will not help ppl ignores them. Has ppl call in on...

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11:22 pm EST

Dollar General why are they closing early?

I do not know the store number. The store is located in Columbia La on 165 next to Dukes Hardware. At 10:40 I pulled into the parking lot and not only were they already closed but all employees were gone home. This isn't the first time this has happened. They are the only store open that late and sales diapers and especially on Saturday night they should stay open until their close time.

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we are all fools at one time or another
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Jan 27, 2019 12:54 am EST

To be more helpful then Chris most stores in my area I am not sure about yours went back to closing at 10 pm on the first on this year. Since the employees were all gone I suppose this is what happened hope this helps. Corporate changes closing times not the employees.

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Chris1977
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Jan 20, 2019 12:51 am EST

Should've known how many diapers the baby has and not wait til the last minute to discover you need to buy them. Bad parenting.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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