Dollar Tree
Reviews and Complaints

Not only is the store located in Whiteville NC disgusting and unorganized and not to mention rude but the bathrooms made me feel like I needed to get a tetanus shot. It is an absolute disgrace and the store is faltering. I have included the photos I took inside it today. As a former employee of the dollar tree company, I am completely appalled that this has not been handled sooner.

On December 15, 2017, the customer ( Ms. Bushell) enters the Dollar Tree Store at 266 N. Telegraph Rd. Pontiac MI. location, and purchase some household items and some food items. Once approaching the cashier to check-out the Sales Associate Jessica did assist customers with placing items into white plastic bags, customer reach for bags that were sitting on top of the counter and did not see a box or any other items on top of the counter.

The customer came back to the store on 12/15/17 after checking to noticing that customer did not have "Halls Lemon" and other items that were not present with the customer after purchase. from the "Dollar Tree Store". (Store#667).
Customer spoke with Sale associate two with blind long curly hair who appears to be about 5"1 & petite. Who assisted me with some of my items and stated that the colds items were put back into the freezer and she had together the other items up and that the cashier that assisted me left a bag up front. But, when the Sales associate went to check a bag was not present! it appears that cashier Jessica, place all remaining items the was left behind back onto shelves and cold items back into the refrigerator.

Cashier Jessica did not bother informing management of this in case customer came back to store to pick-up items that were left behind.
Therefore, the customer (Ms. Bushell) only received 6 items back out of 30 items that were not included into on 12/15/2017 before the store closed.

Custom contact manager the next morning between the hours of 9:00 am and 10:00 am. A store associate answer and put (Ms. Bushell) on hold to speak with the store manager. The store manager listens to my concerns and her comment was, I can only give you the items that we have in the bag and box, that is available. The manager did not care about, what was on the receipt then stated that (I don't have proof that you don't have these items because customers purchased items and sales them to another store) Customer inform the Store Manager that it was the cashier responsible to make sure customers have their bags before they leave the store. Th Store manager became very aggressive, argumental, and would not allow the customer to get a word in over the phone then hang the phone up on customer's ear.

Customer enter building on 12/16/2017 after 12:00 noon to pick-up remaining 19 items that the Store manager stated to the customer over the phone. Since customer did not receive it with the 6 items, that customer pick-up on 12/15/17 that was not included in the customer purchase. Still, the customer was not able to receive the missing items the was not included on in the bag after being informed in such a rude way by Store Manager in front of other customers that were in the store during that time.

Store manager informs the customer(Ms. Bushell) that she will not provide any other items to the customer, that is not in the bag or box and inform Ms. Bushell (customer), that she has other customers to assist and rudely walk away.

The customer is requesting a refund for the above products that Ms. Bushell (customer) did not receive from (Store #667)after entering this location twice on the 15 & 16, of December 2017. Dollar Tree Inc. deducted $91.16 from my checking account and customer did not receive all 91 items that customer purchase.

If the customer does not receive a response from this organization (Dollar Tree Inc. regarding the store 667 266 N. Telegraph Rd. Pontiac MI. [protected]) Customer (Ms. Bushell) will be force, to take this into "Small Claims Court" and channel 2 actions new will investigate and therefore, be in touch.

Thanks you for your time,
Ms. Bushell
Contact information e-mail ([protected]@baker.edu) and 248.895.2126

I was in line to purchase two bottles of water, the cashier looked at me and said she was closed, mean while she's still ringing up customers and all I had was those two bottles of water. I asked if it was possible she can ring me up it's just two items and I'm on my lunch break. So said no, that she has to go to her break and to get in another line. The lines were extremely long, all registers were in use. Each register had at least 10+ people waiting. So I just put the water back in the fridge and left. That was a huge inconvenience to me. No one wants to go stand in another line for 35mins to buy two bottles of water.

Today is Saturday the 16th of December 2017. Today is my 3rd day working for dollar tree. I love my job but im very disappointed. When Ruth was training me she said it doesnt really matter how many boxes i record at the end of the day. She told me that she just makes hers up and i should to and that she doesnt care. I remember specifically in my training to always record the accurate amount of boxes i unload per day. Ruth is constantly complaining about the job and having mood swings the entire shift, and swearing non stop. She told me when im stocking the isles that it doesnt matter where i put things or how i put it out, but to just get it out there as fast as i can. Basically every thing i learned in training she has been telling me to do the opposite and telling me to be careless just like everyone else here in the store? I have been making sure to do my job properly and as best as i can according to the training. Yesterday morning i helped unload the truck. I was trying to keep the boxes from falling off of the belt as the truck driver was sending them down the assembly, because things were falling and getting damaged! Ruth stopped me and told me dont worry about the boxes falling, and to just keep working. So i did as i was told, but their were so many damaged boxes and items she ended up throwing away?
Im not sure how sceduling works but noone has informed me of anything or given me a scedule. Maria and Ruth tell me what time to come in as they go. Ive come in at 5, 4:45, and today 4am. When i got hired Maria told me that im only working part time, 5 to 5 1/2 hours a day. I have been doing just that. Yesterday before i left Maria, Ruth and i were in the back sorting boxes and i asked Maria what time should i come in today? Maria said she doesnt know and then looked ay Ruth and and said "Um do you want her to work tomorrow? Then Ruth said i guess?
Then Maria said well what time do you want her to come in? Then Ruth says "Well im here by 4am so she can come at 4am". Then they both looked at me quiet which made me uncomfortable, and i just said ok sure. Then it was time for me to clock out. They never said what time i should leave. Today i came in at 4am. The day was even more weirder than it has been! Ruth, Aaron and i were all restocking isles. At times we were all in the same isle getting the job done. Their was specifically a black customer that asked Ruth could he have one small box to take home hes moving? She told the customer that shes not dealing with boxes and to ask me or Aaron. I hate for even mention anything about race or discrimination but this really seems like that kind of case! Aaron is black and im mixed, and Ruth is white. She literally did not attend to that customer and lied to him saying she wasnt working in that department concerning the boxes, but she was! And she literally directed the black man to the other black employees!?
I have specifically seen Ruth give customer service to other races but when it comes to black people she directs them to us and completely doesnt deal with them? I was in the middle of breaking some boxes around 7:50am Ruth comes up to me and says "Its time for you to go". I said "its not even 8 yet? Im supposed to work 5 to 5 1/2 hours? Then Ruth says "Well thats not what Maria said, so you need to clock out. I said well Ruth i dont live an unpredictable life? Can i please talk to Maria on the phone to find out whats going on and when i should come in next? So then we went into the office and she called Maria her self. I wanted to make the call and leave a message myself. She would not let me? When she left a message she made it seem as if i refused to leave and as if i was upset? She literally left Maria a voicemail stating that im upset, and really painting the wrong picture. After she got off the phone i said "Ruth, im not upset"? I dont appreciate how you handled the situation? Clocking out is not an issue? She made it seem as if i was refusing to leave? I also said, Please dont make somthing seem like what its not? I not upset and i havnt said any thing that even seems upset and im not raising my voice? I just wanted to talk to Maria myself? Then she scolds me and cuts me off as im explaining, and says well what ever i need to say i should take it up with someone else and i need to leave. Ruth was being very pushy, and aggressive with me? But made it seem as if i wasnt being cooperative? I got so many compliments on my work ethic by other employees, customers and even her, her self!? Im very disappointed at all of this, i just started working here, this is really sad. Ruth was very rude with me and honestly ive never had such a careless, unprofessional manager before? She wouldn't even left me get a word out and then opened the office door and tried to make a scene? She told me that i was being disrespectful and told me i needed to leave the premises, and spoke to me as if im some kind of criminal? No liberty, no freedom of speech, nothing! I wasnt even treated like a person? I dont want this to continue and its not fair for have to work under this type of pressure and professionalism. Please give me a call at [protected]. I dont know how things like this get resolved but pls help me resolve it. Im so hurt, and i cant believe this.

The sign says extended store hours from Monday to Saturday 8am to 10pm. The store is not open and it 8:27. At least 8 cars have left and no one is viable in the the store and more people have come and gone since those left.

Is this store suppose to open at 8am or is this a mistake?

If I go to another location will they be open or will I be wasting my time?

To whom this may concern,
Our school had a field trip to one of your dollar tree stores here in Lawton Ok. The address is 273 NW 2nd St. Lawton Ok. 73507
The classes that went were Special needs kids and the field trip to your store was a life skills trip plus they got to shop for family members for Christmas. We were there a little after 10 today
You had employees that had made rude comments about us being there and about our kids.
It was very rude and unprofessional, and discriminating for them to do that, especially if they didn't know what the situation was that we were there, but that shouldn't have mattered . It wasn't like our kids were running crazy around the store alone or anything, we had about 15-20 kids with us and they all had an adult with them.
Please feel free to call me at.
[protected].
Thank you for your time
Barb Holcomb

Hi! I was at the Dollar Tree off of Washington in Palm Desert today around 12pm. I have been shopping there since the store opened and never had a problem until today. I was checking out and the cashier forgot to give me my change back so I nicely reminded him. No big deal honest mistake. Then I noticed he overcharged me so I mentioned that. He called a manager I believe and she came over and told me I can only get an in store credit for my dollar he overcharged me. So I argued and told her it's not an exchange the cashier made a mistake so I would like to get my dollar back. I did raise my voice but never cussed or was rude. She had an attitude and said "Fine I'll give you your money back so you can get out of the store". I was completely shocked she was so rude. Then I was telling the cashier I was not mad at him people make mistakes I was mad about the store policy she was saying. She turned to the cashier and told him not to listen to me. I was shocked again! I was apologizing to this young man. Then another cashier got involved making rude remarks to me with attitutde telling me basically to be quiet because I got my money back. I told the manager she should know how to talk to people since she is in customer service and she told me I should know how to talk to people. I normally don't write complaints but today was very surprising to me. A lot of attitude just because I insisted on getting my money back and not receiving a store credit. I felt very disrespected and I honestly might not ever shop there again. The cashier's name was Devon and I believe the manager's name was Brittany. I hope this matter will be corrected. Every manager or employee at that should take customer service very seriously and leave the attitude at home! Thank you for your time.

Yikes, the employees and possible manager talk like they are in a beauty shop. They really do give the store a bad reputation, and being loud doesn't really help either. The store is located on Slasson Ave. in Culver City next to Orchard Supply . Only one very nice cashier was working by herself helping customers (young, long black hair). The other cashiers were laughing/talking and taking thier time opening up another register. Then one makes an announcement about it being Christmas time and long lines were to be expected, yet she was talking loud also and not assisting customers until her conversation was over.

The line wasnt terribly long, it was really just very distracting listening to employees talking so much instead of doing their jobs.

Hello there, i am a bangladeshi girl doing phd at UB SUNY. I went my nearby dollar tree for buying 2/3 stuff because my husband do my weekly grocery. Today one lady light skinned behaved me so bad i feel embarassed as an immigrant in US. She told bangladeshi and Palestine immigrants always come with changes. Do i ever seen any dollar. And she warned me next time i should bring no changes.
So my question is that changes for 2/3 times is prohibited in your company?
Your employer might be anti immigrant but thats not my concern, how legit is this talking to a customer like this? The store is on n.filmore, buffalo. Thanks.
I wanna know is there any provision of not using changes to your store or what.

Store # 1968
17440 Colima Road
Rowland Heights, ca

store managers name : Jeremy Carter

Very rude. I came into this store about 830am. It's an empty store at this time. Shopping for my son's bday supplies, balloons, etc. I purchase 8 balloons and the cashier asked his manager to blow them up for me while he continued to ring up the next person. When he was done blowing up the balloons he handed then to me and walked away. I asked if he had any weights to hold the balloons down, he proceeded to place a basket on the counter and walk away. I then asked am I suppose to put the weight on myself and be said yes. I informed him in the past they have always done it. I don't even know how to do it. And he stated when we aren't busy then we can do it but I'm too busy. I looked around and asked your too busy he again said yes. But there was two other people in the entire store shopping. Seriously. So I asked him for his supervisor and his name, he then stated he was the store manager. When I asked for a refund that I wasn't going to give them my business for his rudeness he just smirked and laughed. This is ridiculous that dollar tree would give a store to such rude person. This is the man running the the dollar tree store. He's the one causing this store to lose business, especially when you can't treat your customers with respect or do what your job specifies you to do. So i returned the balloons and will be going to a different dollar tree.

She is very rude and disrespect in the way she talks to the employee's that work there. She has a bad attitude towards customers and when called to the front to help she speaks to the cashier in a hateful manner. I do not understand how a person in her position is allowed to be in management. If you're in management you should be able to have a positive attitude and represent the company you work for in a positive way not be negative.

I do most of my shopping at dollar tree, I love it! I buy my food there almost everything, well I live in adel, ga and me and my fiance go to the dollar tree in adel alot. But I'm fixing to take my business some place else! I'm sick and tired of them thinking we trying to steal something! Everything is a dollar! Come on why would i steal ANYTHING? Tonight we stop in there on our way home and my fiance was just running in to grab a few things paint, tape and so on...well two employees black woman and a white women not 2 minutes after she goes in starts harassing her she had some paint in her hand cause she just went in! Anyway she shows them her purse which was empty of course, but they keep on so she put everything back and we went to walmart! I'm not shopping at dollar tree anymore unless something is done about this! It's rediculous and I'm tired of it! EVERYTHING IS A DOLLAR WE DON'T HAVE TO STEAL ANYTHING!

On December 6, 2017 my boss gave me $20 to go buy Christmas decorations for the office and before I went to pick up my father from dialysis, I stopped by the Dollar Tree at 4981 Cal Sag Road, Crestwood, IL 60445 and bought $19.80 worth of items. I grabbed the bag that was on the side (since it was only one bag there), Theresa the cashier then gave me my 20 cent change and receipt. I left and didn't think nothing of it because I assumed that everything was in the bag. The next day I got to my office to start decorating when I noticed I only had 9 items only and was missing 10 items form my receipt. I called the store and a female told me that no one had left any bags in the office so she said that I would have to call back around 3pm to see if the manager can look at the video cameras to see what was going on. I gave them the cashiers name and told them that the time on the receipt was 5:51pm and I was wearing a red coat so they can see in the video who I was and that I only had grabbed one bag. I called back at 3pm and the manager said that she would have to check the video and to give her about 30 minutes in which she will call me back. Two and a half hours passed and no calls so I called back and the manager had picked up and stated, "I haven't even been able to get out this register to even look at it so it's going to have to wait until tomorrow so one of the other managers can look at it and then call you back." It's already 12/12 and I haven't received any calls from anyone. I tried calling 5 times now while I'm at work and now no one is trying to answer my calls. I know it's only like $10 worth of items but still it's the principle that counts. I don't know what happened to that bag, all I know is that the cashier did not place 2 bags on the side, it was only one (which I grabbed) and maybe she just made that mistake of not taking out the bag rack as she was placing them in the bag and I know how extremely busy the dollar tree can be at this time of year but still you don't treat customers like this. You just don't forget to follow up with a complaint, question, or concern. Since it's obvious that no one over there is bothered to even check what happened to my bag (WHICH BY THE WAY I HAD NO CHOICE BUT TO GIVE MY BOSS $10 BECAUSE OF THIS) I have decided to write this complaint. $10 might not be so much for you people, but for a single mom with 2 kids (one with down syndrome) that lives pay check to pay check, means a lot to me. I think your employees which include those managers needs better training in customer service.
You can reach me at [protected]@yahoo.com and my name is Rose

Hello I called about a week and a half ago regarding a situation at store 3357 I went for an interview on Nov 15, 2017 and was hired on the spot Ericka the Manager said she would call me on Monday with my schedule and I never received a call. I waited a couple of days and decided to call her she answered the phone and I had told her who I was and she said that she was not given any hours to hire new people and that her hours where actually cut for her regular employees. I called her back today and I received the same response. I have been going to the store and I have seen one of the people that were interviewed with me there. I called to complain and someone had called me back and took my information but no one has called me back. I am not the only person who applied there that she has done this to . I feel like this company only hires black people and that is not fair and for no one to call me back makes me feel like this company doesn't care that people are being discriminated because of their race.

I ordered 8 units of Red/Green Christmas Tissue Paper on line. When it came it was mostly white tissue. I could have bought that in the store. I took it back to the Dollar Tree in Mt. Airy where I picked the order up and (Sharon) said she did not have time to fool with it. I am a customer. I just wanted to return what I DID NOT order. I don't feel like the rudeness was justified. This happened today, December 11, 2017. I asked for my account to be credited. Needless to say I came back home with what I went to return. I will not order anything online from Dollar Tree again if this is the response they give their customers.

The employee Jamie is always rude and direspectful to customers. She always has an attitude. Throws things, tells people they can't buy over a certain amount of things, rushes people, makes rude comments, rolls her eyes the list goes on and on. Tonight I was in their with my son and he was crying and she kept rolling her eyes and as I was leaving she said "thank god that was annoying". Everytime I go there she does the same rude stuff. She needs to be fired.

My daughter and I went into the Dollar Tree at 11:45 a.m on Sunday Dec.10, 2017 we only had 3 items got to the register line and noticed the line was backed up half way down one isle and there was only 1 cashier I asked him nicely could they please open another register because the lady ahead of me had around 50 items and several other customers around 6 put there stuff down and walked out he just laughed at me and said the manger didn`t have a cash drawer so we sat our stuff down and walked out I do not appreciate being laughed. I hope this store gets straightened out this is not the only time I have seen this store with a mile long line and only 1 register opened... store # 108
7885 Moffett Rd.
Semmes, Al 36575
[protected]

Thanks,
Mrs Seymour
6391 4th St
Wilmer, Al 36587

I was in the store purchasing a few items. My card declined during checkout, I was using debit(so that's ridiculous) instead of the manager telling me that the register is not accepting debit at all, they stood by and let me make a fool of myself. Every store I have ever been to, if their debit is down, they will charge your debit card as credit. So, the fact they they were not taking debit at all, should have been told to customers. Also, the manager tells me "we are taking food stamps". Which is a total insult, because I was clearly using debit. Dollar tree 9820 Frankford Ave Philadelphia, PA they are racist. I am never shopping at any dollar tree again

My name is Kathy Majors. I visited the Riverdale store tonight in search for some party favors for a Christmas party that I am having. While approaching close I realized that I had forgotten a couple bags of candy. So I asked the cashier if I could grab a couple bags of candy and leave the other items at the register. The cashier said "no problem." When I came back to the register all my things were gone. I asked the cashier what happened to my things and she immediately called Micheal. Micheal said he did not touch my things. I asked, " well who did?" Micheal then began to yell at me and tell me I had "5 minutes to recover my items and get out!" Long story short. He and the other employees teamed up against me and threatened me. I have never been so humiliated before in my life. I was afraid that I was going to be physically assaulted by Micheal considering the fact that the manager and another employee had to hold him back from attacking me. He called me [censor] and was so enraged that spit was flying out of his mouth. I was shocked at the fact that he had called me out of my name considering the fact that I old enough to be his grandmother. I told them that I was going to call the police and another employee by the name of India said "Call them for what? They are not going to do anything." All of this is happening right in front of the manager who has absolutely no control over his staff. I asked for the number to corporate and the manager gave me a sweepstakes number. Please help. No one deserves to be treated like this. My number is [protected]. I will be looking forward to hearing from someone soon. No one deserves this type of treatment but especially a paying customer who simply asked a question.

For nearly two years, I have been a frequent customer at:

Store #3575
810 Portage Road
Niagara Falls NY, [protected] US
[protected]

On several occasions, I have been mistreated by cashiers and/or managers at that store. They seem to know that they can be hostile to customers with complete immunity. I had a problem more than a year ago with coupons which they refused to honor, despite their presence on packaged goods. It took several trips to the store, and more than an hour of my time, to resolve that problem, no thanks to a nasty manager.

Today (December 9, 2017, 8:30 P.M.), an aisle was shut down while I was waiting for service, before another aisle was available. I was pugnaciously admonished that it was my responsibility to monitor a light fixture near the register indicating whether the aisle was open. I was further threatened that they did not need or want to provide any service to me, especially if I would not obediently follow their rules.

Management should not be encouraged to collude with staff in abusing customers.

I would appreciate an apology from the manager on duty at 8:30 P.M., December 9, 2017.