Dollar Tree
Reviews and Complaints

I was in the store last week in south glens falls ny the assistant manager Jamie was horrible she was to busy on her phone when I asked her where something was she was rude and acted like I was bothering her and told me the aisle and said all the aisles have signs as well and went right back to her phone. I will not be shopping here again! I believe management should be helping customers not on their phones

I was a value assistant manager from [protected]. I was a temporary store manager and my DM even wanted me to have my own store. I had transferred from one store to another because I had moved out of state and I had moved once again just recently and I want to work at Dollar Tree. all of a sudden it said that non rehireable I had talked to both of my prevuous managers and they both said that they put rehireable on there I left on wonderful terms with both stores I had to receive a settlement because I did not take a lunch but that was because I could not work off the clock and I had absolutely nobody to cover my lunch for me so I need to know who I can contact to try and get this resolved.

I was at the 950 Immokolee Rd Naples Fl on Monday July 31 2017 and there was a manager employee that was very rude. Let me explain I was in the store with my 6 yr old niece and my 70 yr old father to get some tape and candies and immediately walking to the counter my niece was scared of him and my dad did not want to go threw that line. He was trying to fill ballones for three young girl and screaming across the front of the store just go to isle four with a mean tone. We went to isle four then he walked over to the cash register and could not get it to work and just walked away. Then we lost our place in line at our original spot and then comes screaming again for us to go this other isle and was really frustrated as we went threw the line as he was yelling at other employees trying to exsplain what was wrong with the other cash register. He was in such a hurry that he messed up my trans action and then blamed me. As I walked away he said yeah nice look I don't appreciate the way you looked at me. And I confronted him and he said about what? And he said I had some problem blaming me for his comments and stated a rude comment judging my race. I was told him that he had no idea about customer service. And I was going to file a complaint. And then he said are you threatening me and said I am going to call the police. This guy John should be fired on the spot and I am a manager myself and would never treat anybody like that. Without facing the consecenses of my action. I had witnesses and going to look into a lawyer about this and John will be judged for his actions and comments. Unsatisfied customer

Store #5108
3999 Albany Post Road
Hyde Park NY, [protected] US

Hi:

I am complaining about the store above. The past 6 weeks the store has been filthy and boxes all up and down the isles with the the shelves empty. I have been trying to get vinegar cleaning bottles, blow pops, Toilet paper and Coke bottles only to find they are in boxes. the store used to be much better. not sure what has happened. The store clerks seemed to be overwhelmed. Poor management as well. They are never there. can you have the district manager look into this store. Id hate for it to go out of business!

Hello,
I wish this message was a pleasant one, but it's not. I will not be rude to you, I know what happened is not your fault. I would have brought this up to the manager of the particular store, but she seemed very occupied outside smoking while complaining to an associate about the dollar tree store on 75th.

I live in Kenosha Wisconsin and on July 22nd, at the store on 18th is when it took place.

I, and my son have worked with at this location before, so sadly we know first hand the crap that goes on, but that isn't my issue.

On that Sunday, myself, my boyfriend and his son went in to grab a few things. It wasn't a good day for me, so I brought both of my emotional service dragons with me. Yes they are registered service animals. Both weigh less than a pound so no leash is required or vest... unless at a restaurant.

My son held one and the other was nuzzled in my neck ( this is how I'm calmed by her when a panic attack comes on)

Attack vanished and we walked to the registers to pay. Not once did we make a spectacle of my dragons nor did they leave our chests.

I wanted to purchase a wash cloth that was draped on my dragon like a blanket. My boyfriend took the cloth off and tried to hand it to the cashier.

The guy gagged and flinched and refused to to touch the cloth and said there's no [censor] way he was touching that nasty thing! I instantly got mad and almost made a scene ( I didn't want to treat him the way he treated me even though I know he was given a second chance, I will explain that later)

He typed in a random code, we paid and left. That's where I saw the manager and the other associate outside and knew it would be pointless to bring this up.

Granted bearded dragons aren't your everyday service animals, but they are service animals. They are smaller and there is a 98% less chance of them using the restroom in a public place. Being that all service animals are trained not to do their business in an establishment, those are pretty good odds.

I'm an epileptic, who lives with severe panic episodes that are accompanied with bouts of anger and depression, oh yeah, I also have ADHD. I was told I qualified for 100% disability, but I declined. I work full time without restrictions and I'm allowed to have my service dragons with me at my job, and legally anywhere else that allows them, without discrimination.

That man had no right to act the way he did, even if my dragon na were just pets I brought with me. There was a dog in the store the exact same day, without a service jacket, but since it was a dog, it was okay it seems.

I was treated without respect due to his actions and statement that he wasn't f***ing touching that.

This man has a record for a crime, and from his mouth to others, including my son, he didn't know the girl was a minor.

If I my dragon didn't sense my anger, I would have called him names of that nature and the store would have cleared out because I wouldn't have stopped until it did.

I'm not proud of my issues, and I live with my disabilities. I'm doing everything possible to live a decent life, but it's a struggle when idiots like this work in customer service.

I am disabled, but not physically, and here I am apologizing for what might have happened if my service animals were not with me.

That store has fallen apart since Dawn ( previous store manager) went on disability leave.

Thank you for your time and I will also be sending a copy of this message to anyone and everyone I can within this company.

Thank you again
Jamie Page

To whom it may concern, I had an unpleasant experience today in a dollar tree store located at 12949 Peyton Dr. Chino Hills, CA 91709. As I waited patiently in line with a group of other customers. The store manager had pulled aside her only cashier giving her instructions to restock a display of reading glasses. I began to lose my patience as 5-10 minutes had gone by and no one was acknowledging the line of customers. I walked over to the manager and asked if we could be checked out she answered me in few minutes. I asked if she was the manager she replied yes. I told her she was rude and lacked customer service I also threatened to call corporate. Her response was she did not care and go ahead. I believe situations like this need to be addressed. The store managers, in my opinion, should be setting an example to their employees. I also believe customer service is crucial for any growing company with expectations of growth.

I had a very ugly experience with Dollar tree store located at Allwood shopping mall in Clifton, New Jersey. The store manager threatened to break my husband's cellophane when I told her I wanted to complain after a minor argument with her about her telling us to transfer to another cashier. The manager was very rude, not taking into consideration that it was the cashier who signaled us to move forward so we can pay for the goods we wanted to purchase.

Instead of managing the situation that would have defuse the tension, she told us to get out of the store and that she doesn't care if we don't buy the goods that we intended to buy. I hope Dollar tree management will take a good look on this particular store manager because customer service is an integral part of doing business.

I was in the belair store in daytona beach trying to return a pair of head phones that did not work. Upon first trying do the return a mangers approving was needed. It took ten minutes for her to even get up there after 4 or 5 intercome pages she finaly emurges from the back walking extremly slow. She walks up and in a very says what do you need I told her I just wanted to return the head phones she told me she wasnt going to return them because I probobly stole them. I was very offended by you manger Leeann and her rude drunken behavoir. I could smell liquir on her from a distance 5 feet

Shelfs are never stocked fully, barely anything on them. Service is slow and un-helpful, ESPECIALLY when it comes to checking the back for products. Service says "truck will be in by the end of the week"yet when I come back NOTHING, I can still come in the following week ... NOTHING AGAIN . Unreliable when it comes to when products will be out and very unclean- never situated.

Dear Sir/Madam
My wife and I entered this store Saturday night the 29th of July and were rudely intercepted by the Cashier with the phrase. "You're trying to sneak in, we're closed! As we walked out I noted the time it was exactly 8:57 not 9:00 which is the posted closing time for this Dollar Tree store. This was not only rude behavior but totally uncalled for. The doors were open and we were in no way trying to "sneak in" as this insulting young woman insinuated. Bad business and quite frankly uncalled for behavior.

Jack McQueen
Boynton Beach Florida 33426

Went to purchase 4 items, have a severe headache just wanted to get what I purchased and go. Cashier would not finish the transaction because she asked me how I was and I would not answer. So I told her I only want one item and my receipt to hurry the transaction. I don't know this person just wanted to make a purchase. The creepy looking dirty looking guy started swearing and said have some respect. Respect about what? I don't know this cashier and my personal business is not hers and did not speak to her. She kept asking me personal questions that were not her business. The guy behind me started swearing again and threatened me "If he ever sees me in the store again. I told him I would call the police if he did not stop bothering me it was none of his business also. I was upset and very angry at these people who I did not even know who could not mind their business so they kept on until they provoked me to say a few choice words back; because they don't seem to know when to quit and just quietly purchase my item and go. Is this the kind of harassment I can expect at your stores. I was ready to call 911 as I left the store; I thought for sure the guy behind me in line was going to chase me after I left the store and physically assault me. All I wanted was to purchase 4 items and go and got all this harassment and intrusiveness.

My 7 yr old was asked to put his hand in the conveyor by the cashier to reach quarters than had fallen in. The machine was not shut off and his hand was pulled in. He was screaming and very distraught. His hand and arm were stuck. The cashier was more concerned with the money then the injury. An in store report was taken but the manager took no pictures and had very little concern. My son's hand is quite swollen but he is more emotionally distraught then anything. This was a reward trip where the kids got to spend their chore money and instead he ended up hurt. Quite a reward! It's a shame. Employees should NEVER have a customer do such things. The store did not seem overly concerned about it in any way. At this point I will never be returning to your stores if this is the way things are handled. To know an employee is more concerned over 2 quarters than a child is appalling.

I walked in Tuesday morning to return my application in but for stopped by a customer that's stated he was a close friend of the manager told me it was a better idea to come back Monday morning because the manager does on site interviews every Monday so I said okay and waited. So Monday morning come I get dressed up and head in dollar tree 10 mins before 9. As I wait inside for the manager she comes to me and another lady that applied and took my application looked at it and said she didn't need cashiers mean while we're still standing and talking I feel is very unprofessional she tells me she don't need cashiers when I come in the store 2x a week and the lines are very long. She told me that she was tired of going through this because people quit on her all the time and that has nothing to do with me. After she tells me she don't need help with cashiering I tell her whatever she needs help with I can do She said ok and walks off while I'm still talking goes to the back room and don't come back out. I Keep saying manager because I don't even know her name that's how rude she was. Who wants to work for someone so unprofessional. I mean when you look at this woman you feel bad vibes no one would want to experience what I did. Something needs to happen immediately.

I love coming to Dollar tree in Houston MS. There is a guy manager that works there that makes my day and makes me smile everytime I come in the store.He has a great personality and nice altitude and is very professional and love his job. I wish it was more people in business just like him today. Some of the management there is nice except 1. I cant think of her name but she real fat and chubby and has a bad altitude and a [censor] mouth and gives bad ridiculous customer service. I don't know how she got in a Proffessional field of Management but she needs to be retrained on her customer service skills and have a smile on her face with a yes 100% altitude.

I went to the dollar tree in Winkler yesterday and I bought a 3 pack of ring pops. When I got home I opened up the bag and there was 2 ring pops! I bought another bag and there was 3 of them in there! There was also no clear elastics for your hair so the lady looked in the back and clear elastics. Not the kind you put in your hair the kind you use to make bracelets!

Was in the Hernando Ms store today and the manager (robin) has a filthy mouth. The cashier was calling for the store manager. Robin was putting up freezer stock. Robin threw the boxes that she had and I quote " what the [censor] does she want". How can you have a person that works with the public that has a mouth like that. I'm glad I didn't have my grandson with me. And also the air in the store does not work. It's so hot in the store. Can you please fix the air. Also can you please have the manager take some public relations classes.

I am a employee of dollar tree right now and don't understand how you have so many complaints on your store manager from employees and customers and still allow the to stay employee with the company the store turn over is so bad and when we complain to our district manger we get brushed off it is sad we feel like we are being bulled or if you say something you have to worry about getting fired and to make matters worse I got hurt in store and still have not been seen by a doctor threw the company. Yes we know we all have jobs to do but this should not only be about putting product on the shelf it should also be about the safety and well being of your employees who come in faithful and do their jobs

I was shopping in your store yesterday. And I witnessed a situation I was not happy with. I was in the balloon center and I heard this employee yelling at another one. I looked over and saw this shorter tan skinned lady yelling at another taller white employee. You could tell that the taller girl was uncomfortable. it continued as the shorter girl worked towards the office and she followed her. The whole thing made me feel some type of way and I don't feel like anyone deserves to be treated that way.

Store Manager at 193 Boston Post Road, Marlborough, MA - told my friend she was not allowed in the store in a wheelchair! This person is wheelchair bound due to terminal illness and loves shopping at that particular store, over the other store in the same town. He was very rude to her after she was pushed into the store by a family member.

Has he never heard of the American Disabilities Act (ADA)? If your managers are not aware of this act they need to be trained ASAP! Even if he was mot trained, common sense should have told him in today's day and age, that all buildings must be handicapped accessible!

The management at geneva dollar tree so favortizm towards certain employees and talks down to others. Its sad then I can stand in line an hear them be little there employes. Like they where beneath them or somthing. But when they r busy there is one one cashier on and takes forever for them to come help then management has a discusting look on there face cause they had to help the cashier. Or they r to lazy to come out the office. Only if someone did a surprize visit they would have a dumb look on there face.