Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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manager
I was at the Dollar Tree Jan 2, 2019. I was in the line and the manager just closes her drawer and walks out the door. I saw the other cashier ask her where she was headed and she just kept on going. I then overheard the cashier say she was alone in the building. I was shocked at the way the manager just left us in line like that and how she left her staff...
Read full review of Dollar Treesuspended without warning
I've been working for Dollar Tree since mid-March of 2019. I was hired as an assistant store manager (ASM), and even though it was my first management job, I tried my absolute best. Roughly three months prior to this incident, our district manager transferred to a new district, and another DM was brought in. The new DM was set on helping me get promoted to a full-time position as either a freight or operations manager, and I was encouraged to apply at several other locations that needed said positions filled.
On December 18th 2018, I arrived at work (as I have every day for more than nine months). About an hour before I was supposed to leave, the store manager called me into the office and informed me that HR was suspending me because I had "too many write-ups", many of which were MONTHS old, spanning back to when I first started. For some reason unbeknownst to me, corporate was digging up these old write-ups and "investigating" whether I was eligible to be promoted.
I was asked to clock out, and I complied. I went into the bathroom (because I needed to "go"), and then the store manager sent me a text prompting me to turn in my store keys. I notified him that I was in the bathroom and that i would bring the keys up to him when I was finished. He then sent one of my employees into the area where the bathrooms are located, and then he sent me another text moments later to the tune of "X didn't see you in the back room. I need you up here right now". Again, I complied, turning in my store keys. I was told that I would be suspended for three days (obviously without pay), or "Until HR finishes their review".
As I'm writing this, it's January 3rd 2020.
I have been suspended for more than two weeks without pay, save the whopping $148 that I received from my last few working days.
I've served Dollar Tree loyally since the get-go and have done nothing but sing their praises. I signed paperwork to take a loan out for a new car, and since the day I began driving it, I've been running to the bank for change and traveling as far as Natick Massachusetts to cover stores that needed help (I live in Worcester, so it's roughly a 50-mile round trip). I've been aiming for a promotion since August, and every time I've applied for a position after expressing interest to my boss (a man who encouraged me to apply), the positions were mysteriously filled shortly thereafter. I have come in early and stayed late. I've worked open to close (about a 15 hour work day). I've worked every holiday. I've worked on my days off. I've offered to come in to work at the drop of a hat because the company that allegedly cares about their employees needed help.
All that I've received in return is a biweekly paycheck of a less than livable amount and a "three day suspension" that has lasted more than two weeks.
Words cannot even begin to describe how frustrated I am with this company. The best part? I can't file for unemployment because I'm technically still an employee. So here I am, out of a job shortly after Christmas, with bills piling up to the ceiling. And for what? Showing ambition at work.
bathroom
No toilet tissue in men's bathroom. No paper towels in stall. No paper towels in main bathroom. Imagine my surprise to figure out this after I have already popped a squat. Could you please hire a competent manager.in the event that you have a competent manager at this site and you are just not providing said manager with enough employees to do his or her job correctly then please give them the help they need
service
I went into this store st 6:50 pm this evening. I Purchased five items. There were two women and one man and a little girl at door fussing about customers having no respect. I did not know what they meant until i stood in line to check out. At this point the door was locked and all four of them were letting customers out. There was one cashier for the line...
Read full review of Dollar Treediscrimination against an employee
I worked part time at this store for several weeks. During this time I had a problem with my foot and I couldn't walk fast. (I later had to have a stint put in my leg). One night right before closing, the manager (Tina I think) told me to clean the bathroom, which I did, but caught me as I was returning to the register and told me that I wasn't walking fast...
Read full review of Dollar Treemanager
The Hispanic manager at Carthage missouri is very rood and hateful. when you have a problem she tells you it's not her problem and leave. We buy the Kansas City paper for coupons and have always been able to check and make sure they are in paper since they get left out some times today she would not let us make sure paper was complete two I bought had coupons missing and she said that's our fault and we can't change papers! The only reason they have a line at door waiting to open is for the coupons and not the whole paper. Everyone is tired of her rudeness and unwilling to help out. Half the time she comes in late and seems drunk or high. She is the worst example of customer service.
I have a feeling that there is more to this story than what you are saying. People do not ask you to leave places if you are behaving yourself.
my receipt/exchange
I was at store on 12/20/19 at 2:15p Chicopee, Ma store 591 Memorial Dr. suite B. I need to exchange some things, I called that same day to get slip and was told couldn't do that, so I'm unable to exchange. Michelle the Mgr, she also was the person who waited on me. told me call the store mgr, unable to reach him Demetrie. I charged the purchase of 11.09.
Can someone help or # I can call. [protected] is my #
Margaret Costa
To the manager in turn at december 23,2019 9:00pm
I am very angry, today December 23, 2019 the manager in turn was throwing away customers at 9:30 pm when the store closes at 10:00 pm and closed the store door at 9:45 pm and did not let anyone enter to the store, and also looking badly at people, She was telling people that at 10:00 pm they had to leave that it didn't matter if there were customers inside...
Read full review of Dollar Tree and 6 commentsthe manger eric winston
On Friday December 20, 2019 I went into Dollar tree to shop. Was looking for some Ajax clothes detergent but there was only one bottle, so I finished getting what I cam in there for headed to the register to ask the cashier if there were any more. She thens call Mr.Winston whom is the manager to ask him if there is more in the store, he goes looking around...
employees unethical behavior
12/22/2019 around 12:30 pm, Upon getting out of my car I saw a heavy set lady walking in and her pants were half way down exposing her hind end. She was already in the doors before I got to the doors and upon entering her pants were up and she was struggling to get around do to her weight. The employee at the first cashier, older in her 60s and a customer...
Read full review of Dollar Treethe ladies bathroom
I am always shopping at the dollar tree but today I had to used the ladies bathroom and the bathroom was disgusting nasty and filthy, unsanitary. floors, toilets, and the sink. The toilets where not fit to use, all the customers that comes and goes in the store in one day and no one can cleaned the bathrooms. does not make you want to return to the store.
Read full review of Dollar Treegeneral manager and customer service
I arrived at the store, the morning of 12/20 around 10am and realized the store was closed until 11; that's ok I went back later. The manager at this store is a liar and a little [censored]. The sign on the front door says 11am-6pm. They were closed at 530pm and said the store had been open since 830am. When questioned about the sign the young man said there i...
Read full review of Dollar Treethe store is a mess
I love The Dollar Tree. But I refuse to shop here anymore. Attached are photos of what it looks like every time I go into the store. It's been like this for months so it is not due to the Christmas rush. This time I went in it just really upset me because I really do love Dollar Tree. I am very disappointed. Also, when I go in the employees, which there...
service
I went into a Dollar Tree store address 3829 Aramingo Ave around 5:45 pm on November 5th. I was standing on the isle openings up my shopping list on my cell phone. A guy wearing a Flyer's shirt approached me. He said he didn't want to trouble me, that he gets a lot of shop lifters and he didn't want to suspect me of shop lifting. He asked me to leave my...
Read full review of Dollar TreeService
Yesterday there were more than 15 people in line with one cashier. When asked for a manager I was told the store does not have one at this time. This store and the other Dollar Trees in the area are the same! Understaffed and understocked! The stores have 3 registers but I have NEVER seen them used at the same time in any store. Please do something to help...
Read full review of Dollar Tree and 4 commentscustomer service
Customer service is always bad at this location. Cashiers and managers are so rude! Always just one cashier and this locations is always busy that it warrants 2 cashiers at all times. There can be 10 plus ppl or more and still only one cashier because the other employees/managers refuse to help as back up. They get annoyed that that are being paged to help.
Read full review of Dollar Tree and 1 commentemployee
On 12/11/2019 My name is Charline Brown[ 313] 539-0118 I went to the Dollar Tree to purchase some items I shop there frequrenly. Your employee I don't know his name I can describe him as African American and gay. Everything went well he asked me did I find everthing that I needed I said no but that was okay.He began to ring items and I said I want these...
Read full review of Dollar Treemanger james and stephie
As a frequent shopper in dollar tree I was very upset when I walked in around 1-1:30... The store was a mess everything all over there floor and barley room to walk through the aisles.. The managers that were on were very unprofessional. James was complaining about how a child spilt laundry detergent and how he "could yet to find the parents of this child...
Read full review of Dollar Treepolicy rules
ATTN: Mr Philbin: I was terminated by Jonathan Fisher after he falsely accused me of working off the clock. I understand I can't get my job back or receive my unemployment or get my sick pay. I don't agree with it but I know this company will believe him just because he is your dm. It doesn't mean he's honest or that he isn't breaking policy rules. Since I...
Read full review of Dollar Treemanager
Today, 12/12/19, at 5:30 at your Summerton SC store, your manager was a [censored]. I was buying some decorations for my office. My husband and I grabbed a few sodas, but ended up not having enough money in the bank. Day before payday!! I asked the cashier to take the sodas off, so she got the manager. She came over, sighing with a look of disgust on her face...
Read full review of Dollar TreeDollar Tree Reviews 0
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Dollar Tree social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar Tree contacts
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