Menu
For Business Write a review File a complaint
Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
Reviews and Complaints

www.dollartree.com

Learn how the rating is calculated

1.1 3 Reviews 2970 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar Tree Complaints 2970

ComplaintsBoard
L
3:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

01/28/2020 I went into dollar tree to pick up something and usually I get really good customer service but one of the mangers where very rude and I felt like she had something going on she was on her phone and looked very frustrated when I had asked her for where something was I got a nast attiude and she was like it on this asle and when I tried to ask if...

Read full review of Dollar Tree
ComplaintsBoard
M
11:08 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a shopper of Dollar Tree stores since they came to our area. I have been in store 5515 in Rocky Mount, VA multiple times over the last 6+ months and there is never any merchandise on the shelves. There is always carts full of boxes waiting to be put out and it never gets done. On 1/9/2020 I went to the store to buy sugar free candy. There wa...

View 0 more photos
Read full review of Dollar Tree
ComplaintsBoard
C
8:38 pm EST

Dollar Tree shipping

Order # ec133685078

I paid for expedited shipping to arrive by january 21st. It is the 26th and I have yet to receive my items. If I knew it was going to take this long, I wouldn't have paid extra for expedited shipping. There is also no shipping confirmation number for me to track my shipment.

On the website, it is hard to navigate to find a live person for customer service.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
D
7:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I were in line today and a girl didnt have a credit card on her so my husband I offered to pay but she declined. And left said she would be right back. So the cashier asked the manager how to void the item and the manager said oh just wait awhile she will be back meantime there was at least 15 people waiting! In line, I said we will pay for...

Read full review of Dollar Tree and 1 comment
ComplaintsBoard
D
1:53 pm EST

Dollar Tree gift exchange

I would like to understand what damage it might cause your company to allow customers to exchange items they received for gifts, stocking stuffers, etc., for something that is of actual use to the gift recipient! I shop at Dollar Tree all the time so it would be nice to be able to exchange a buggy of useless crap, for a buggy of items that I actually will be able to use! Simply put, the owners of Dollar Tree are double dipping at their customers expense! Im a single mom if 4 kids so they receive a ton of garbage each holiday from your store...not anymore however! I've asked all family to buy their $1 items ANYwhere but here!? SHAME ON U $ TREE!

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
N
11:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

01/25/2020 Store# 5628 8640 Camp Bowie W. Blvd Fort Worth TX 76116-6102 Employee name was Sam Today I went to Dollar Tree at 7:40 am to stand outside the door to wait on the store to open at 8 am. I went to Dollar Tree to purchase the Early Sunday Edition Fort Worth Star Telegram newspaper. It was about 15 other ladies waiting outside the store, when the...

Read full review of Dollar Tree
ComplaintsBoard
L
5:49 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shopping on 1/24/20 in dollar tree on airport road in hot springs, Arkansas. After I made my selections, including 3 birthday balloons, I was informed by the cashier that her manager gave her strict orders not to use the helium tank for anything but Valentine balloons. There was not a sign anywhere stating this policy. Also, The birthday balloons are...

Read full review of Dollar Tree
ComplaintsBoard
S
4:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 1/7 I ordered 2 cases of "Pop Fizz Cheers" Glasses. When the glasses arrived, they were 2 cases of "Happy New Year 2020." I returned the glasses to the store on 01/20/20. I have a written note from the store manager, Rick, confirming they were received. To date I have called SEVERAL times to receive the credit as I was told they can't do a credit in the...

Read full review of Dollar Tree
ComplaintsBoard
B
4:09 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There is an employee that has german shepard working along side of her while on duty. If its a service animal how do you know she has the proper certificates. Per virginia law specifically states that providing companionship, emotional support, well-being, or comfort does not qualify as performing work or tasks for a person with a disability... Under the...

Read full review of Dollar Tree
ComplaintsBoard
C
4:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello sometimes I take manufacturing coupons from Sunday paper and the coupons have no exclusion that's mean are used easily at dollar tree because I see people on YouTube how they use them unfortunately they don't allow me using any coupons I ask how the store manager say automatically is scanned I tell her other use the I see them on YouTube they take...

Read full review of Dollar Tree
ComplaintsBoard
L
3:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Larry Camp, I live at 885 Elrod Street, Apt. 601, Cleveland, TN 37311. My phone is [protected]. On January 20, 2020 at 14:17 I made a purchase at the store address above, in the amount of $2.20 (tax included) with a $20 bill, and the cashier gave me back $7.80 because he said I gave him a $10 bill! I know for a fact it was a 20...because all I...

View 0 more photos
Read full review of Dollar Tree
ComplaintsBoard
B
2:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1. Cashier was incredibly rude. When I first entered the store I could hear her loudly complaining to another customer that as far as she was concerned "the customers are going to get just what they ask for and I don't care". Another customer in the same aisle said - there is a girl who needs to find a new job. When I went to check out I was unfortunately...

Read full review of Dollar Tree
ComplaintsBoard
S
1:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While on the way to pay for goods I bought.. At i'm a regular to.. Several times a week.. I pick up a couple boxes to see if I can have or pay for.. And jay.. Who says he is a manager.. Who is stocking a shelf... Says rudely you have to ask for those we don't just give them away for free.. I said that's fine I was even willing to pay for it but I was off...

Read full review of Dollar Tree and 1 comment
ComplaintsBoard
C
2:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Dollar Tree located in Jacksonville Arkansas is the most trashed-up Dollar Tree Store that I have ever shopped in. I live in Jacksonville and I have shopped in other stores across the country and have never encountered such a mess in my life. The shopping carts are not usable and the merchandise is scattered all over the store. The merchandising and...

Read full review of Dollar Tree and 1 comment
ComplaintsBoard
C
10:54 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was standing inline behind a young lady who was using coupons for her purchases. One of her coupons did not go through the cashier looked over to the manager who was on the other register for assistance, the manager then told her unless she wanted to cancel and re-ring and re-enter all the coupons you should just skipp that coupon and went on to say...

Read full review of Dollar Tree
ComplaintsBoard
P
1:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree luminescence vanilla scented apothecary candles

Hello,

On 1/4/2020, I placed an online order for 2 cases/dozen of the 3 inch Lumin Esscence Apothecary Vanilla Scented Candles. Order #: EC129724525.

On 1/14/2020, I received 1 case/doze. Four of the 3 inch Lumin Essence Apothecary Vanilla Scented Candles were broken/unuseable.

I request a refund for the four, 3 inch Lumin Essence Apothecary Vanilla Scented broken Candles.

Thank you,

Paul Bennett
607 Desparado Road
Bailey, CO 80421
[protected]

Read full review of Dollar Tree
View 0 more photos
Hide full review
ComplaintsBoard
B
12:27 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took an uber and was at the store at 804 pm while it was well lit I saw two employees 1 male and 1 female and were clearly uninterested to acknowledge me at the main entrance the employee made a a hand signal waving as they were closed early and were just getting their stuff together to leave.. I wasted my cab fee to shop at your store as I needed to get...

Read full review of Dollar Tree and 1 comment
ComplaintsBoard
S
8:01 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Saturday, Jan 4, 2020. I went to the Dollar Tree store on Main Street in Santa Ana I arrived there a 8:34 PM and the store was closed early at 8:30 when the store is supposed to stay open till 9:00 PM. I knocked on the door and the cashiers ignored me. I'm upset with the workers and the management at this location and closing the store early is unexceptable.

Read full review of Dollar Tree
ComplaintsBoard
R
9:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought 2 4aa pk, 2 6pk aaa batteries. None of them work. I am so disappointed in dollar tree. Ex date days good til 2022. I am on a fixed income disabled, and I can't afford to take them back for a refund. So, I feel like ive been scammed. Selling products that dont work. I would appreciate my money back.. r. Bethards 4316 cottonwood ct granbury tx 76049 [protected]. Thank you

Read full review of Dollar Tree
ComplaintsBoard
B
1:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi, I shopped at the East side Dollar tree here in Casper Wyoming and I saw the store manager physically hit an employee and was reprimanding them in front of customers. I believe her name is Wendy. I went through the employee's line (they were a cashier) and the employee seemed fine but I knew they felt insecure by the look on their face. I also wanted to...

Read full review of Dollar Tree

Dollar Tree Reviews 0

Looks like Dollar Tree has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar Tree, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
515 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Dollar Tree contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.