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Dollar Tree
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www.dollartree.com

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1.1 3 Reviews 2970 Complaints
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Dollar Tree Complaints 2970

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M
4:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I intended to purchase a strand of clear mini lights and asked the cashier if she would check to see that they worked. She said they didn't do that and didn't have the time to do so. I asked her to check with the manager. When she returned, she informed me the manager stated there were no outlets to check the lights and that they didn't do that. I should...

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S
11:51 am EST
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It is sad that I left a message 4 days ago and no one responded. Even worse was my experience at this store and nasty employee named Melinda and a horribly inexperienced store mgr. Spencer. I am handicapped and a cancer patient, but I do not use that as an excuse to use my independence. This store is very busy and I shop there regularly. You use to have...

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D
9:03 am EST
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This was monday 12/09/2019 I would like to say this is the worst store ever the restrooms were so bad it was more sanitary to go outside of store. Also stock still in boxs in ailes and middle of the floor up front. Floors are filthy with gum flattened out looking like it has been there for a while. The manager was sitting up front at the window texting on her phone me and family will never go back to that store!

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N
2:47 pm EST
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I am allergic by a allergy test to tobacco. Cigarette smoke triggers my asthma and meniers disease... I can not be by smoking at all... Went to store today at 905 the manager was smoking by the door. At this time the store opens at 900 why does the top ceo and management allow this. Normally I don't go into store when I see this last summer my meniers wa...

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R
11:41 pm EST
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I was in the on 12/5/19 the cashier that works by the Gloria that works on s oates in Dothan Alabama is very rude and disrespectful, i understand the policy on tobacco products but most times she never ask but even when she dont i still shows id until for some reason she had a bad attitude but its not the first went shopping over the year but tonight wa...

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A
7:14 pm EST
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I asked a customer service representative 3 times where a product was, she answered all the spanish speaking customers as I waited patiently, when it was my turn she walked away, I walked back to her asked her again, she walked away again, and then a third time. I put my shopping basket on the counter and walked out. I walked in a happy man and walked out a...

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M
11:08 pm EST
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Dollar Tree store

I visited the store for 2 days and it looked awful. Boxes sitting all over the floor. I'm not talking about 10 boxes in 1 corner .
in every isle had boxes with merchandise still in them sitting on the shelf where the stuff should be taken out of the box but they were boxes on shelves so the customer to dig through and try to find what they was looking for.. Erwin is a small town a lot of people on fixed income and I've hoped for years that we would get a dollar tree and if this stuff don't get better with keeping the store looking nice and keep a full store it will never last . I know people that has went to other locations in the Tri-City just so they can find the stuff that the dollar tree in erwin don't have. So please fix these problems erwin has enough empty store buildings. Thanks Melissa Tipton

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M
1:23 am EST
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I went in to dollar tree on 12/3/19 in 30371 mount vernon road princess anne maryland around 9:00am to buy some items, when I got to the counter a black lady, kind of big, real short hair wavy, had glasses, dingy looking shirt . Reason why I gave description is because I didnt see her name tag on. She acted like she hated the world, she was slamming thing...

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T
2:03 am EST
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Is the bestThere are long lines, I stop by the office and ask for help because there is only one cashier, the manager was in the office I asked if she could help, customer should come first, she said she was busy but will be out when she was done 15 min later still no help I'm 68 years old I've worked at a few stores, the customer comes first, I don't think...

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T
6:00 pm EST

Dollar Tree double charged on debit card

In Saturday November 30 2019 I went to Dollar Tree in Arlington tx where I was double charged on my debit card. Went back to speak to manager and she would not assist. Was very rude and walked away as I was attempting to speak with her.

She gave me an out of date 800 number to call.

I will be filing a fraud claim with my bank. This manager should be terminated

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T
2:49 pm EST
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I arrived at your store around 12:30 on December 1, 2019. I picked up my 2 items and went to the check-out line. There were 2 register lights on. One of the registers with the light on did not have a cashier. The other lane was 4 people deep. I stood at the line with the light on but no cashier. I was abruptly told by the cashier, that was working with...

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J
8:04 pm EST
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I just got done shopping at the gainsville location and as we were heading to the cashier to check out I walked up to a woman croutched down touching her face with her eyes closed and mouth hanging open. She looked obviously high out of her mind. I backed away to which she had no clue at all that I was even there and almost just left everything there and...

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C
10:09 am EST
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This location at 26th and Girard in Philadelphia came to our neighborhood about 2 years ago. These photos show a typical day in front of the store. The entire neighborhood was excited when you came to us but not, with revitalization of the entire neighborhood n full swing, your company is setting the bar quite low and we'd love to put a stop to this. Thi...

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A
2:05 am EST
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On November 22, 2019, I was shopping at the dollar tree in Liverpool, NY and bought Christmas decorations, but then a couple days later I saw on my credit card statement that I was charged twice on that day the exact amount. How do I get my money back and prove that I was charged 33.40$ twice on November 22, 2019. I noticed on another persons complaint the same thing happened to him and he was refunded. Please help me!

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C
4:49 pm EST
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I was at this store at the Salisbury mall and I was shopping and was getting something out my pocket when ur manerger walks up to me and said I seen u take something I need to see ur pockets and so I pulled all my pockets out and showed I had nothing then he said I know ur white carcker self had something and was very rude to my wife and well and if u have...

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E
5:09 pm EST
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Dollar Tree debt charged twice

On November 11, 2019 I was charged twice that went through my card was told I would get my money added back to my card. Your system went down and charged my card. I want my money $18.40 and $20.40.
Such a shame that it's been 7 days and Chime is saying it is on you, Your saying it's on them. What the hell. I need my money back. The store is in Columbus GA store #2032. My card ends in 8404.. what the hell

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R
11:19 pm EST
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I have visited this Dollar Tree twice and both times it is incredibly dirty. The first time it was not too bad and I just thought maybe they had a really busy day. A month later I went back to the store and was shocked by how dirty the store had become. The floors were obviously not been cleaned in a long while. Besides pieces of paper being everywhere...

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M
3:12 pm EST
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I stood up to a store manager and then was falsely accused of stealing worked a shift because I was the only employee there who knew how to run truck then was put on a 1 week suspension that ended 3 weeks and 6 days with termination. I only got suspended because I said I wanted to transfer due to the fact that the store does not follow code, refused to put...

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K
2:42 pm EST
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I was at this store waiting in line at 12:45 pm today. After waiting in line for about 10 minutes, I noticed the line was backed up about 10 customers all with carts full of items. The cashier at the one register that was open was chit chatting with customers very loudly and knocking items onto the floor off the conveyer belt, working at at a very slow...

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L
12:05 pm EST
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My name is the Jessica I currently now live in Arkansas I used to live in Mississippi I worked at a dollar tree about four years ago I applied where I live now to get the job I got a call but was told that I am a non-rehire I'm trying to figure out why am I a place in the system as a non-rehire when I was told not to come to work on her truck day because...

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Dollar Tree contacts

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